Reynolds American
3.0 of 5 220 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Reviews

Updated Feb 15, 2014
All Employees Current Employees Only

3.0 220 reviews

                             

58% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(31 ratings)

50% of employees recommend this company to a friend
36 Employee Reviews Back to all reviews
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Incompetent Management and Unrealistic goals may end your career

Account Manager (Former Employee)
Denver, CO

I worked at Reynolds American

ProsSome regions operate like a family, they make sure that all of their people are in a position to succeed.
- Benefits
- Car
- People (Excluding Denver Team)
- Bonus
- Training

ConsThese were my negative experiences working with the Denver Region:
- No coaching
- No positive feedback
- Minimal Development
- Incompetent Upper Management
- Unrealistic Expectations from Upper Management
- Have to be 100% mobile for promotions
- Rule by fear
- Micro-managing
- (3 AM's in 3 months quit in 2011)

Advice to Senior ManagementTake a look at some of the people you have in Region Director and Senior Management positions. My experience in other regions was much more positive than in Denver.

No, I would not recommend this company to a friend

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In Big trouble!

Manager (Current Employee)
Santa Fe, NM

I have been working at Reynolds American

Prosfair pay, lovely home office, great product, love the brand, love the people who still are on board, love how it started, love the way we used to be proud of what the company once was.

ConsWay below average ELT (executive Leadership team) no concern for employees, ELT won't tell the truth in spite of claiming to hold the truth and share it.

Advice to Senior ManagementPlease, let folks know we are in the late stages of being absorbed by RJRT! Do you think we don't get it? Live like you pretend to aspire.

No, I would not recommend this company to a friend

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Disappointing experience

Account Executive (Current Employee)
Santa Fe, NM

I have been working at Reynolds American

ProsSalary is good but lower than sister company for similar roles. Company car. All benefits are same as RJRT (sister company). 401k match, decent (not wonderful) paid time off.

ConsExecutive Leadership is poor and inexperienced. Micromanagement to the 10th degree at every level. They track start and end times of exempt field sales reps and continually have "talks" with field reps about everything they do wrong. Little praise is given when one does something good. The company dangles a carrot over succession candidates to get them to behave like lapdogs begging for a scooby snack hoping for a promotion that doesn't exist. Only single, apartment renting individuals are promoted to the few positions that become available. You must be willing to move to a minimum of 12 places to be considered for promotion and then only if you are a chosen one (which means you are a campaigning yourself to management like a governor candidate). Management leads by fear and will crucify anyone who disagrees with their opinion or suggestions. It's like they can't handle that someone might have a better idea than them so they'd rather not hear it. They expect everyone to follow them but preach about leadership dimensions. There are no true leaders at this company but a group of inexperienced individuals who were promoted because they would relocate and they spend their time micromanaging every aspect out of fear of being criticized themselves. The culture here used to be fabulous and it was a happy place to be. Not anymore. The only thing this company has going for it is the fact that it has a niche product at the right time and it continues to grow despite itself.
Job expectations: Field reps have 600 sales calls to make quarterly, Key Accounts Reps have in upwards of 40-50 chain headquarter calls in 2-4 state territories so vast that there is no humanly way possible to meet the expectation unless you sell your home and live in a hotel 7 nights a week.
The majority of the employees are hoping and praying for RJ Reynolds to merge the 2 companies sooner than later.
Evaluations: They believe in a full management panel process so everyone in management gets together for a week to talk about each field rep and decide if the employee is worthy whether or not they've ever met the person. They thinks it's fair. It's not. Why? because the sales job is highly demographically driven and some territories are not going to sell the product while some are saturated with it. So there are reps in CA that are rated highly and don't do much because all their accounts have the product in distribution and then there are reps in other parts of the country where the product doesn't do well and they are penalized because of it. It's difficult to sell a premium cigarette to an impoverished population.
One last thing: If you sneeze wrong on scratch your nose and someone in management sees it, you are pulled aside and told you are ruining your credibility. Ridiculous.

Advice to Senior ManagementGet over yourself and listen to the feedback of your sales force. Just because someone doesn't want to move across country doesn't mean they are not good. Stop the competition and campaigning of your entry level management and field reps seeking a promotion. You are boosting your own egos when encouraging this type of behavior and it puts everyone on edge. Contrary to what you want to see and believe, this is not a high-performing culture. It's a very unhappy culture. Unhappy employees are not good employees so maybe that is why you feel the need to micromanagement them incessantly. Give a little, get a lot. is that too much to ask for?

No, I would not recommend this company to a friend

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What used to be a great career has turned into a nightmare.

Anonymous Employee (Current Employee)
Columbus, OH

I have been working at Reynolds American

Proscar, yearly bonus, cell phone allowance

ConsDivision managers are supposed to mentor. I have been subjected to a manager that expects me to figure it out myself. Has NEVER given constructive comments or taught me any aspect of my job. How could I have been good enough to get promoted and suddenly I am "horrible"? I am going to have to leave this job because the mental anguish I am being put through is not worth it. Working over 60 hours a week to try to "figure it out on my own" because I am afraid to ask a question because this manager loves to fire people.

Advice to Senior ManagementYou have some rogue managers that need to "hit the road". You have people terrified that if they complain of unfair treatment they will be fired. Practice what you preach and value ALL employees.

No, I would not recommend this company to a friend

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RJ Reynolds Tobacco Comany is an organization devoted to treating employees like trash.

Territory Manager II (Current Employee)
Chicago, IL

I have been working at Reynolds American

ProsSeeing your boss only about once a month is a wonderful experience.

ConsManagement sucks, they do not respect their employees.

Advice to Senior ManagementLearn how to manage hardworking employees...RESPECTING the people that earn your paychecks is critical for improving workplace performance.

No, I would not recommend this company to a friend

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Unless your desparate for a job staw away

Senior Manager (Former Employee)
Winston-Salem, NC

I worked at Reynolds American

ProsReynolds alswasy provided good pay and benefts their employees

ConsNo real leaders, performance ratings are based on your relationship with your manager not what you delivered. Brown Williams management brought back the good old boy promotion system and performance process,

Advice to Senior ManagementReduce the amount of senior managment. VP, Directors with no organization or budget responsibliies.

No, I would not recommend this company to a friend

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We need help

Account Manager (Current Employee)
Columbus, OH

I have been working at Reynolds American

Proscar, laptop, cell phone allowance

ConsHorrible manager--treats people like with no respect. Never has anything positive to say and does not mentor or coach at all. This manager has a bad reputation of destroying careers.

Advice to Senior Managementpoll managers and trade marketing reps on how division manager treats people

No, I would not recommend this company to a friend

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A Very Unhappy Place to Be

Anonymous Employee (Current Employee)
Santa Fe, NM

I have been working at Reynolds American

ProsPay is good - especially for New Mexico. Benefits, so far, are fairly good.

ConsFavoritism is just awful here. Politics are horrific. Morale is at all time low. Employees are not treated with respect or fairly unless you're one of the favored ones. It's not what or how much you know but WHO you know in this company.

Advice to Senior ManagementSenior management should think about Undercover Boss and what you might learn. Treat ALL employees with respect and value them and their work. Give a second chance for the package.

No, I would not recommend this company to a friend

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Favoritism and Politics and poor, inexperienced management

Management (Current Employee)
Santa Fe, NM

I have been working at Reynolds American

ProsSalary is good for most positions and they give you a company car.

ConsPromotions are based on favoritism and politics, basically the good old boy system...no females have made it to Senior level management, only white males have been moved into the last 6 promotions. The company is full of very young, inexperienced entry and senior level managers. Upper management does not support their direct reports, instead they are more concerned with getting ahead themselves and will do anything to anyone who gets in their way. The company likes to promote what a great place it is to work but the majority of field sales and home office employees are extremely unhappy. Very high turnover in management and sales, in upwards of 30%. Management is unprofessional and leaks out personal information to anyone who will listen. This company is a wreck and no one cares because the American Spirit brand is growing and very profitable. The Executive Leadership Team is on loan from RJ Reynolds Tobacco and these ELT members are moving back to RJ Reynolds, so what do they care, well, they care about themselves and getting themselves ahead. This is a company where you watch your back, watch what you say because you never know who will be your boss tomorrow and you never know who will try to take you down, even for something you didn't do. It's such a sad state that a great brand is being managed by a not so great company.

Advice to Senior ManagementTake a look around at the morale of the majority of employees, it's not a happy place, these people are faking it to keep their job. Employees are pissed that all promotions come out of California. You are overlooking very talented individuals who you are going to lose. It is a well known fact that women hit a glass ceiling at entry level management. How many more inexperienced white males are you going to promote Director? Employees are waiting and hoping for a merger with RJ Reynolds.

No, I would not recommend this company to a friend

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Bad company

Anonymous Employee (Former Employee)
Eatontown, NJ

I worked at Reynolds American

Prosgood benefits and company car

Consmanagement does not care about you at all

Advice to Senior Managementcommunication

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Reynolds American reviews and ratings — including employee satisfaction and approval rating for Reynolds American CEO Daniel M. Delen. All 36 reviews posted anonymously by Reynolds American employees.