Reynolds American
3.0 of 5 222 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Reviews

Updated Mar 5, 2014
All Employees Current Employees Only

3.0 222 reviews

                             

59% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(32 ratings)

51% of employees recommend this company to a friend
40 Employee Reviews Back to all reviews
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1 person found this helpful  

Come here for the money, but get a full time job somewhere else.

Summer Internship (Former Employee)
Winston-Salem, NC

I worked at Reynolds American

ProsGreat salary plus relocation, low cost of living. Other interns are good and your managers really want you to succeed. They take the law and their corporate social responsibility very seriously.

ConsSalary not high enough to compensate the bad reputation you get when you look for a full time job. The decision to hire for full time is arbitrary and based on superficial perceptions and not your work, upper management sees you as extra work and don´t really care for your future.
The industry is highly regulated and there are a lot of things you won´t do or learn because they are illegal for this industry plus on the first weeks everyone treats you like you are stupid just because you don´t know every minuscule detail of their laws and regulations.

Advice to Senior ManagementFace it, not many people want to work for Big Tobacco you need to give more of your time and make an extra effort $$$$ to attract candidates, at least be respectful of the time an effort that an intern puts on the job.

No, I would not recommend this company to a friend

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OK...But do not accept an offer for a location you do not want to be relocated to!!!

Territory Manager II (Former Employee)
Jackson, MS

I worked at Reynolds American

Pros-great benefits package
-Pay is ok for your first career opportunity
-paid vacation and time off
-company car/gas card
-ompany CPU
-cell phone allowance
-home internet allowance
-fortune 500 company
-experienced co-workers are very educated about company (most of them smoke a great deal though)
-overnight travel occasionally (average 1-2 times a month)

Cons-long after work hours (i.e.. administrative duties on top of a 8-10/hr day in the field
-some territory are too big and cover areas where there is absolutely nothing...(do not accept postions where you don't want to be...they will offer another position minutes later) location location location
-senior mgmt only promotes the good ole boys
-for your salary the work load may not be worth it...
-mgmt will fault you for there mistakes in communication
-make sure you are content with working for a controversial company!

Advice to Senior Managementdecrease work load
offer better compensation since ASC was purchased...come on the work load has doubled for same salary!
offer better training

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Great company but far from perfect

Anonymous Employee (Current Employee)
Santa Fe, NM

I have been working at Reynolds American

ProsCreative work environment. Very casual and supportive of work family balance. Good salary and benefits packages. Not many places that will pay for 100% of medical and dental, but I guess they should as it is a smoking environment.

ConsThis company is filled with politics. Many employees are mediocre at their jobs and very petty.

Advice to Senior ManagementReward true performers and truly live the vision. You already do 80% of the time kick it up a notch and take it to 100%.

No, I would not recommend this company to a friend

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Tobacco is a declining market and so is RJ Reynolds

Territory Manager III (Current Employee)
Chattanooga, TN

I have been working at Reynolds American

ProsThe pay that RJ Reynolds offers is good and so are the benefits.

ConsReynolds has a very unfair promotion process. People are not promoted on their performance, but instead they are promoted on personal favors and personal friendships with management.

Advice to Senior ManagementMy suggestion would be to interview for promotions instead of letting management chose their friends over hard working employees.

No, I would not recommend this company to a friend

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Great Pay and Benefits. Worst Management I've Seen!

Senior Project Manager (Former Employee)
Winston-Salem, NC

I worked at Reynolds American

ProsThe pay is above average for similar jobs elsewhere and if you make it to a management position the bonuses are awesome.

ConsEverybody knows that working for a tobacco company in a declining industry is not the best, but hey, they pay pretty well. Senior management is more involved in politics than anything else. Most often than not they reward the wrong behavior (politics vs. performance). They just got rid of 40% of the salaried employees in Winston Salem. Sure enough they kept some of the worst managers I've ever seen in my 15 years of professional experience.

Advice to Senior ManagementGet down to work. Make the tough desicions and look at your consumers and your brands.

No, I would not recommend this company to a friend

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No future, no growth,..no go

Trade Marketing Representative (Current Employee)

I have been working at Reynolds American full-time for more than 5 years

ProsCar, Life Work Balance, the 401K is awesome!

ConsManagement is horrible, there is no upward mobility the industry keeps shrinking and company keeps cutting benefits and increasing the workload. Do not work here unless you just need a few years of expereince in B2B. Also management does not respenct workers at all, huge turnover rates. Super intense micro management.

Advice to Senior ManagementRespect workers, make them feel appreciated

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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The focus of the company was not readily understood by middle management.

Key Account Manager (Former Employee)

I worked at Reynolds American full-time for more than 10 years

ProsSome very good people work for them. Salary was fair.

ConsMiddle management made confusing statements to the sales force like saying they wanted to be the number 1 tobacco company and then listed several companies that while strong brands, were not the number 1 companies in their fields. ie. Starbucks, it's a great company but doesn't sell nearly as much coffee as Dunkin Donuts.

Advice to Senior ManagementPromote people that understand your message and can clearly communicate it to others. Make sure your people know what your trying to do.

No, I would not recommend this company to a friend

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These people are not human

Anonymous Employee (Current Employee)

I have been working at Reynolds American

ProsThe benefits are reasonably good, although the employee's share is high. The physical environment i.e., workspace is nice and relatively new.

ConsThe people who run this organization are not human. They promote their "favorites" and you can be certain that the least qualified person who is a 'favorite' is the person who will be, and is, promoted. All communcations from management are written in corporate speak, you never understand what they are saying. Management does not follow the "core principles" of the organization, they make a big deal of following the core principles posted on the RAI website, but management are the worst offenders in terms of treating employees with disrespect and unfairly.

Advice to Senior ManagementStop with all the corporate B.S. - this organization is on an orgy of downsizing. Basically every 2 years they cut another 10% of the work force.

No, I would not recommend this company to a friend

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Have no care for employees

Territory Manager (Former Employee)

I worked at Reynolds American

ProsGood pay, bonus and car

ConsDisloyal
Uncaring
Insensitive
Bias
No work life balance
It's like fitting into a sorority or fraternity

Advice to Senior ManagementGet. Life

No, I would not recommend this company to a friend

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What R J Reynolds "Says" and "Does" is, too often, in conflict.

Anonymous Employee (Current Employee)

I have been working at Reynolds American

ProsCompetitive compensation package. However R J Reynolds is currently on the path to make their compensation "consistent" with like sized companies in the consumer goods industry. What this has translated to is a reduction in the compensation package in specific areas where
R J Reynolds might have been above the industry average.

ConsWhile the company and personnel will advocate for open and honest communication and a leadership at all levels philosophy; this has tended to not be the reality at the level where programs are implemented and people are impacted. It also seems as you get higher up the management hierarchy, the more disconnected the company is from the realities of lower level employees.

For instance, there will be agreed upon standards to openly communicate face to face or by phone to resolve issues or advance and implement programs, but then one will experience negative communication by a group E-mail complaint or by other roundabout communication methods. Bottom line is that individuals, in particular some of the managers, will simply not speak with you in a professional one on one manner in an effort to resolve problems and advance the business.

The company philosophy of leadership at all levels sometimes has led to a free for all in certain areas. You will sometimes have several individuals fighting to be the "leader" of a unit; despite the fact the unit does have a designated manager. This can lead to multiple direction and very confusing communication. Imagine a car full of people, all grabbing for the wheel, to be the driver.

Training programs, mostly computer or seminar based, are viewed as an end all and be all for the company. They are the gold standard and touted as the path to success. While these training programs are valid and relevant, it is a rare occasion where an employee will actually experience their manager SHOWING them how to do something. This is a mixed signal to the employee. Managers will TELL employees how important the training programs are, but do not SHOW them, on a consistent and ongoing basis, HOW to apply these programs in the day to day realities of their jobs.

Bottom line is that R J Reynolds managers have struggles similar to many sales companies that promote mostly from within. Good sales personnel are promoted into positions where they must now manage people; often having no experiance or training in managing people. They then tend to manage their personnel as an "all the same" group and not based on the personnel's need for guidance AND support in relation to both the individual and the task at hand. For a company that continually tells their employees they are their most valuable asset, R J Reynolds does very little to train their managers on the art of managing others.

Advice to Senior ManagementMiddle and Senior management is often woefully disconnected from the realities of lower level employees.

While the company periodically puts out anonymous surveys in regards to company performance, many employees have concerns they are not truly anonymous and fear putting forth their true opinions. Additionally, the surveys are only of a "ranking" nature with very little encouragement or format to express concerns.

A survey, formatted as this one, would be more successful in generating more accurate and actionable information.

If the company is truly interested in employee feedback, they would implement the survey program glassdoor utilizes; or better yet, initiate such a survey and information by utilizing a third party to have face to face communication with R J Reynolds individual employees at all levels.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Reynolds American reviews and ratings — including employee satisfaction and approval rating for Reynolds American CEO Daniel M. Delen. All 40 reviews posted anonymously by Reynolds American employees.