Reynolds American

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Reynolds American Reviews

Updated May 14, 2014
All Employees Current Employees Only

3.1 226 reviews

64% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(36 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members(in 32 reviews)

  • Great pay and benefits, but don't think it's long term(in 11 reviews)


Cons
  • There is almost zero work/ life balance(in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth(in 14 reviews)

59 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Approves of CEO

     

    Very Good, too much red tape

    Anonymous Employee (Former Employee)

    ProsGood salary and possible bonus
    Freedom to schedule your day
    Company car that you can use whenever you want
    Good benefits

    ConsThere is a lot of micro management
    Too much time making reports and not selling
    Need to be relocatable to have chance of promotion

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Good company to start your career. Not long term.

    Senior Territory Manager (Former Employee) Kansas City, MO

    ProsGreat benefits, company car for personal use (spouse can use), Good vacation. Freedom to have personal time off (doctors appointments, etc..). Work life balance. Not micro managed.

    ConsThe employees that play the game w/ upper management get moved up. Favoritism is shown to the employee that worships the DM and director. Doesn't matter how hard the employee works. Salary maxes out after a few years at Senior Territory Manager (TM III). Doesn't matter how hard you work.

    Advice to Senior ManagementListen to your employees. Send out the 360 survey on the DMs at least once a year. Don't preach "push back" your manager. The DM and Region Directors will hold grudges. The DMs expect the tenured TMs to train the new employees instead of doing it themselves. I was originally with RJRT before the merger w/ B & W. RJRT had a great training program! After the merger new employees did not get trained. The DMs put their own spin on things w/ the new employees to make themselves look good. DMs tell their "favorites" what to do and when evaluation time comes around the DM tells the panel "look what my employee did." This makes the DM look good, not the TM. I never understood the miscommunication from home office to the field. The problem is home office sends out objectives for the field. The directors have a meeting with the DMs and put their spin on the that objective and what should done. Then the DM has a meeting and puts their spin on the said objective. It's tobacco not rocket science. The objective should be consistent between the DMs. Each DM holds their people to their own standards and their own "ideas". So people are evaluated based on what the DM wants/wanted. Then when panel time comes around each DM spins everything in their favor instead of company objectives.The TM/DM that is full of it and talks the most moves on up the ladder.

    The DMs hold TMs to different standards. I understand that new employees can't be held to the same standards as the TM that have been around for 5+ years but after a year or two the so called new TM should know what they are doing and be held accountable, not coddled. But by the time the new TM has somewhat learned what RJRT wants they get promoted and are clueless on the overall category and how to talk to chains. This weakens the company. The Account Managers have at the most 10 chains. So they are definitely not overworked. They like to work with the TMs and tell "them" what they should be doing, but cannot execute in their own chains.

    Also when interviewing candidates you should not tell the potential TM they will be promoted in a certain time frame. Everyone knows it is not how hard you work or the numbers. It is favoritism from the DM. I consistently had above average numbers and above expectations but it never mattered how well I did.

    Overall the company needs to treat people fairly quit complaining about $.02-$.03 difference in pricing. When a consumer is buying a product this amount of money does not matter. Look at your brands. I know you can't go back and change things but after the merger, Salem (being on discount) did better than Kool (I was in an area that Salem was never on discount until right before the merger. Which is the best thing Andrew Schindler did to push up the stock price so BAT couldn't take majority ownership). Yet the B & W management was too proud to push more than one brand of RJRT's (Camel). Doral was bigger than Pall Mall but yet you chose to push Pall Mall. Pall Mall should have been the EDLP brand. My gut feeling since the merger was (and is) that BAT wants to slowly take over more of RJRT. The RJRT Management (B & W) seems to destroy the brands and not doing anything that makes sense. I believe that BAT is buying more shares. RJRT is buying back their shares. More and more people on the board and in the home office roles are going to the BAT/B & W employees.

    I really did enjoy my time with RJRT. The meetings are fun. I made a lot of friends and it was educational. Everything is first class. But post merger everything became more political than it was when I started. DMs should be held to a higher standard and be punished for their actions. In 9+ year career I had to meet with a Director and an HR Rep about a DM. I had two phone calls from HR on two other DMs (I had five my entire career). Two of the three should have been let go. Only one did get let go. I recently heard that a male Strategic Account Executive got let go for harassing a new female TM. Which is fine. But I don't understand why when a female DM got drunk and couldn't keep her lips to herself did she not get fired? She got flown to Winston and spoke w/ VP of Sales about it and nothing happened other than ANOTHER warning. Double standards! After seeing the stupid games and favoritism I chose to leave the company, leaving behind the "good retirement" I had gotten grandfathered into. The company didn't have a real plan to grow.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Financial Analyst

    Financial Analyst (Former Employee) Winston-Salem, NC

    ProsGreat team work, nice people, creative thinking
    It's located in Winston Salem, where you can play golf all day long for pennies adn where there are a lot of parks and lakes around

    Consit's a tobaco company, so health oriented candidates might find it difficult to relate
    The industry is tough and going down, it's tough to grow and innovate, which makes the job challenging

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Job Review

    Account Executive (Current Employee) Washington, DC

    ProsNice benefits, company car, opportunity to advance career with seminars to advance career. Company has respect in market place as their share of market grows annually.

    ConsNot much balance in the work vs. family time. High pressure to meet quarterly goals. Have to be mobile to be promoted.

    Advice to Senior ManagementNeed more time during day to set route for next week, complete reports that are due. Ease up on the expectations.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Great Salary and Benefits. Too much micromanagement and unnecessary pressure.

    Territory Manager III (Current Employee) Los Angeles, CA

    ProsSalary and Benefits. Home Office.

    ConsMicromanagement, unfairness and unnecessary pressure.

    Advice to Senior ManagementHave to be much more realistic on the field.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Positive

    Territory Manager (Current Employee) New York, NY

    ProsGreat Benefits
    Flexible
    Challenging work environment
    Rapidly changing industry

    ConsHighly regulated industry
    Company future is uncertain

    Advice to Senior ManagementN/A

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    very good

    Marketing Manager (Current Employee) Winston-Salem, NC

    Prosthe salary isvery good for this area

    Consthere is alot of stress due to job cuts.

    Advice to Senior ManagementKeep employees informed as you've done in the past.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Proactive and challenging

    Anonymous Employee (Former Employee) Winston-Salem, NC

    ProsBenefits and opportunities are very good. They will challenge you. You may have to go elsewhere to get a promotion but you will get the work experience here.

    ConsThe outsourcing of certain functions has entiled a new level of acceptable risk.

    Advice to Senior ManagementBe careful of who you are picking to implement your plans. You need to check back on their performance once in a while.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to start your career

    Territory Manager II (Current Employee) Dayton, OH

    Prosthe company treats its employees very good. It lets you be on your own most days. The pay is great for people who are 1-5 years into their career.

    Consyou have to mobile to even be considered for a position

    Advice to Senior Managementi have no advice at this time

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good Experience with a strong company

    Territory Manager (Current Employee) Milwaukee, WI

    ProsWonderful benefits, company car, many expenses paid, great management with alot of experiance. Great training programs.

    Cons60+ hour work week. Always something to during the work day and after work and on the weekends. They also relocate people to places less than favorable places. Advancement is based on your desire to relocate anywhere.

    Advice to Senior ManagementConsider relocation preferences. Employees that like where they live are happier.

    Yes, I would recommend this company to a friend

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