Reynolds American Reviews

Updated August 30, 2015
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3.5
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Susan M. Cameron
12 Ratings

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 34 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)

Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Pros and Cons

178 Employee Reviews

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  1. Sr Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Winston-Salem, NC
    Current Employee - Senior Manager in Winston-Salem, NC
    Recommends
    Positive Outlook

    I have been working at Reynolds American full-time (More than 10 years)

    Pros

    Training and Development of employees is highly regarded. Competitive Salaries and Benefits. Challenging work. Collaboration and Engagement is expected and rewarded. Diversity in Leadership and the workforce.

    Cons

    Organization gets pretty flat above Sr Manager...so beyond that level opportunities are limited. Tobacco industry stigma can affect some workers at times when speaking with family/friends...although its about responsible adult choices and providing the best products in the industry which RAI is continuing to do.

    Advice to Management

    Continue to develop career paths that reward all levels. Perhaps more developmental roles in key positions so we don't lose intellectual property as our workforce ages out.


  2. They pay well, take care of their employees, and are concerned about work life balance.

    Current Employee - Lead Marketing Manager in Winston-Salem, NC
    Current Employee - Lead Marketing Manager in Winston-Salem, NC
    Recommends
    Approves of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    Pay, work-life balance, exciting environment, surrounded by talent- RJR is concerned with developing individuals and moving you around

    Cons

    Health insurance is sub-par. I've worked for much smaller companies and had a much lower out of pocket cost.


  3. Over worked. Underpaid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    This used to be a great company to work for. Over the past 2 years it has changed drastically. The only pro now would be the company car, with free gas.

    Cons

    The workload and expectations are extremely high in comparison to what the salary is. It is expected that you work 60 hour weeks.. And that is still not good enough. The majority of the "store owners" you work with are not very intelligent and that is what your hard work and bonus is based on. All the managers have been in the TM roll but somehow forget what it is like once they are in a management roll and have unrealistic expectations. Do yourself a favor and stay away. The stress the management puts on you is not worth the pay, especially if you live in California.

    Advice to Management

    Pay your people for the work you are expecting them to do. TMs are underpaid and overworked. You will continue to have high turnover until that is fixed. Remember what it is like to be a a TM and stop micro managing everything!!


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  5. Helpful (3)

    AWESOME JOB - MUCH BETTER OUTSIDE OF SALT LAKE CITY!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager I in Salt Lake City, UT
    Current Employee - Territory Manager I in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    Free car, free gas, free insurance, good pay, $9k bonus! Total pay almost $50k w/free car. I am still fairly new but highly recommend staying OUTSIDE OF SALT LAKE CITY! From what I hear this company is awesome, but my manager = not so good; indecisive; try's to micro-manage but fails; if you get the opportunity, take it! Short days, take it easy, just be seen at every visit :)

    Cons

    Simply the roll of the dice and whether you end up with an awesome manager like some that I have heard about; or a not so awesome manager (i.e. SLC, UT = entirely incapable of leading)!

    Advice to Management

    Time for some changes in the Salt Lake City Area. Account Management & Division Management! Highly recommended as I believe the two managers collude against employees (my peers feel the same way)!


  6. Finance/Accounting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Winston-Salem, NC
    Current Employee - Finance Manager in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time

    Pros

    All of this is my honest opinion after working at RAI over 10 years. Pay is good. Hours are good. Facilities are good. Benefits are decent.

    Cons

    All of this is my honest opinion after working at RAI over 10 years. Culture is superficial. They allege to embrace diversity when certain areas within Finance and Accounting are set up with people that "mostly" all look the same and are almost all the same age. For example, one shop is all people, primarily caucasian who are 35 or less. They come in and get promoted about every 2 years. There are other shops that are primarily all female over 40 and there is no promotions in this area. Also, the floors are segregate whereby people of the same age all sit together. Succession Planning - is a joke. It is based more upon "runway" than anything else. The people who get the work out the door are overlooked in favor of the 25-35 crowd who come in and play games and get promoted because of longer runway. Most everyone in the Succession pool is less than 40. How can this be? Promotions - rarely go to the people who deserve it. Further, employees are encouraged to list career preferences in one of the many tracking tools for such. HR and Management theoretically review before assigning work and making promotions. I doubt this ever happens and to the best of my knowledge employees are never actually talked to about open positions when the occur. People's careers are "managed" by a select few who hardly take the time to know them let alone know anything about their abilities are preferences. Favoritism - has never been more alive and well than present day. At times almost everyone in a department gets a promotion (when the bulk of them have been there less than 2 years) and other people reporting up to the same SVP get passed by.

    Advice to Management

    All of these are my opinion only. Culture - walk the talk don't just talk it. People have long ago figured this out and this is why in Finance and Accounting you have such a high turnover rate and why so many people are unhappy. Also, have a greater mix in departments in demographics. For example, have men and women in Accounting, have people less than 40 sitting with people over 40, have departments made up of people of all ages, genders and ethnicities. Embrace diversity, don't just say it. Succession panels - drop them and never bring them back. They don't work, they are divisive and based more upon how you look, your age and who you associate with and who you work for than your abilities. Promotions - promotions should be earned not given out to entire departments whose responsibilities don't change while ignoring other departments entirely. Also, promotions should be based upon work product not age and internal corporate politics like it is now. In short, there are a lot of good people in FInance/Accounting. Treat people fairly. The forced arbitration agreement buys employees silence while they are treated unfairly.


  7. Rj Reynolds

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Car and bonus plus computer

    Cons

    Promotion based on manager liking you

    Advice to Management

    Be nicer


  8. More work Same money

    Current Employee - Territory Manager III in Albany, NY
    Current Employee - Territory Manager III in Albany, NY
    Approves of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Company Car, free gas, good vacation.

    Cons

    With this acquisition, we are doing twice the work for the same amount of pay.

    Advice to Management

    Try using positive reinforcement once in a while. You focus on the negative then repeat yourself 100000 times. Always looking for something wrong. I recently got scolded because a sign was crooked. My Advice to management is to SETTLE DOWN, we are out here on the front line, taking a beating from this recent acquisition. The last thing we need is you yelling at us for something that is out of our hands.


  9. Administrative Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, Great wellness program, onsite clinic (free of charge to employee), work out facility

    Cons

    The organization is a flat one - hard to move up


  10. Helpful (3)

    Less Than Good for Tenured People in Finance/Accounting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Winston-Salem, NC
    Current Employee - Senior Financial Analyst in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 10 years)

    Pros

    For people less than 35, it is a good place as they are, it appears, actively seeking to promote most people less than 35 almost every 2 years.

    Cons

    If you are over 40, I would not waste my time applying at Reynolds American or any of it's subsidiaries. First, it is unlikely you will be legitimately considered for employment as they are aggressively seeking millenials. Second, if you are hired you will be relegated to a staff position while you watch, and eventually work for, millenials being promoted while you and your over 40 peers crank out the work and get older every year. Promotions are for the "youngest" not necessarily the most qualified or deserving. Third, rather than actually addressing the items I call out here the Company seeks to spin the story into something else. Fourth, to be eligible for a "bonus" which is supposed to be tied to performance you must sign an employment agreement giving up your right to use a lawyer to settle disputes (why require this if you are dealing with people fairly??). Fifth, they have this ridiculous "succession planning" process which puts 99% emphasis on "runway" and 1% (or less) emphasis on ability. These are my opinions. If you fall into the over 40 category then I suggest you strongly consider this should you even consider applying for employment in Finance or Accounting. If, on the other hand, you are simply looking for a job and not a career then it may be ok for you.

    Advice to Management

    If you truly value your employees and want to be the best in the industry then change your employment practices. You have a lot of great people in the company over 40. They have a lot of "runway" left and can add a lot of value. You need to embrace this and use it to your advantage. Failing to promote people that actually deserve it actually demoralizes and demotivates your whole workforce. Doling out promotions to people that don't deserve it doesn't help those people either. Lastly, use 360 feedback. Feedback that is only top down is archaic and doesn't advance the business.


  11. Helpful (1)

    Excellent Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American (More than 10 years)

    Pros

    Training is top notch, resources needed to accomplish the goals always available.

    Cons

    There are no relevant cons you would not find anybody else to work.



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