Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

237 Reviews
3.3
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
42 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 33 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • Poor work/ life balance-minimum 8 hours in the field (in 15 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Your job depends on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trade Marketing Manager in Phoenix, AZ
    Current Employee - Trade Marketing Manager in Phoenix, AZ

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    -Good entry level position
    -Company car and good benefits

    Cons

    -Upper level management
    -Too many tasks that are required that doesn't impact business
    -Management promotes on mobility instead of ability

    Advice to ManagementAdvice

    - Don't get in the way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Good entry level job, hard to move up. No commission for sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    Great benefits: Company Car, Free Gas, Lots of Vacation, 401K Matching, Medical/Dental/Vision, Short term disability benefits, etc.

    Cons

    Company is slow to change procedures that aren't working well. The workload and expectations are totally dependent upon who your direct manager is.

    Advice to ManagementAdvice

    Have HQ decision makers spend more time with TM's in order to better understand what is going on at retail.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Horrible Work/Life Balance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Company car, benefits, vacation and freedom to work independently

    Cons

    Micro management, constant changing objectives, repetitious work

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Pay is ok for first time territory manager.

    Cons

    Too much work, district managers are aloof .

    Advice to ManagementAdvice

    Listen to your sales reps.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    My RJ Reynolds Experience 5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager
    Current Employee - Territory Manager

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    Easy Job with decent salary after you put in the time. This job is cake. You pretty much get paid decent to drive around and bs with people.Put up with management once a month and that's it.
    Pretty much have a guaranteed base bonus every year even if you half ass it.
    Company Car, benefits.

    Cons

    Management is pretty awful. They are all brainwashed into thinking an old way of thinking and they push that on everyone else. Even younger management is brainwashed into it. You will only get promoted if you are in a Urban Market.
    Management preaches 1 thing and expects another.
    They try to make the marketing and sales of tobacco products rocket science.
    No matter how much you grow you assignment and increase market share it does not matter. If you are not on the succession list you will not get a high achieves rating. Getting on succession list only happens if you are in larger market and completely suck some ass.
    Division management really is useless. I am not sure what they're roll is. It is supposed to be to develop and move reps up and ge them promoted but they all act like a babysitter.

    Advice to ManagementAdvice

    Figure it out. I mean really figure it out. Let your reps do their thing. You have hired a ton of smart outgoing fresh out of college students. Don't stifle them or keep them from using their smarts and intelligence.
    Get out of your old way of thinking. Your merchandising tactics are completely out of control. You get an inch and take a mile. You still haven't figured it out yet that merchandising does not sell your product or increase market share. It is probably the least important aspect of the tobacco industry and you treat it like it's the most important/

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Territory Manager III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III in San Jose, CA
    Current Employee - Territory Manager III in San Jose, CA

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    Give you a car, pay for cell phone, internet, gas.

    Cons

    micromanaging company, hires people directly out of college, fine if its your first job, but if you have worked elsewhere pass.... Oppertunity is to advance is very limited despite what they say.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III in Oneonta, NY
    Current Employee - Territory Manager III in Oneonta, NY

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    pay, benefits, car, insurance, bonus

    Cons

    micro managment
    constant change in direction
    busy work

    Advice to ManagementAdvice

    cut the staff in half

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Pros vs Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    Perks, company vehicle, health plan, 401k and overall daily work load.

    Cons

    Dying industry, non achievable demands and delusional corporate strategy.

    Advice to ManagementAdvice

    There are way to many of you.. Downsizing would be a great idea.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Get out now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager II in Columbus, OH
    Current Employee - Territory Manager II in Columbus, OH

    I have been working at Reynolds American

    Pros

    Company car, decent pay, decent health benefits

    Cons

    Constantly pushing programs that benefit the company only. Very political and favortism is a large part of this company

    Advice to ManagementAdvice

    Research proper management styles. This company promotes those that brown nose and say the right things at the right times. When it comes to consitently doing your job well, i feel that management over looks this aspect and promotes those that they get along with.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Company with no future and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in Winston-Salem, NC
    Current Employee - Senior Manager in Winston-Salem, NC

    I have been working at Reynolds American

    Pros

    Good salary, benefits, and community to live in.

    Cons

    No future, no leadership. The current management is caretakers; the cigarette volume continues to decline the management is hoping the smokeless business will offset the decline in the cigarette volume. For the senior management to continue to receive their bonuses they will need to continue squeeze cost and that translates to continue to outsource and eliminate jobs. The only hope is for British American Tobacco to take the company private when the ownership restrictions from the merger expire.

    Advice to ManagementAdvice

    Keep squeezing the cost and eliminate as many people as you need to make the stock an attractive purchase.

    Doesn't Recommend
    Disapproves of CEO

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