Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated October 18, 2014
Updated October 18, 2014
240 Reviews
3.4
240 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
45 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 33 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

41 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It all depends on who your manager is:)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II in San Francisco, NM
    Current Employee - Territory Manager II in San Francisco, NM

    I have been working at Reynolds American full-time (more than an year)

    Pros

    Flexible work schedule, good benefits, room for advancement

    Cons

    often end up working 60hrs/week, management demonstrates strong favoritism

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Great Culture
    Great Benefits
    Good Work Environment

    Cons

    Promotions are slow to come in Finance

    Recommends
    Approves of CEO
  3.  

    Territory manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    good pay and benefits. work on your own for the most part which could be good or bad depending you your personality

    Cons

    its a cigarette company.....advancement is not as fast as they make it out to be.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Learned alot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Coordinator in Winston-Salem, NC
    Current Employee - Administrative Coordinator in Winston-Salem, NC

    I have been working at Reynolds American as a contractor (less than an year)

    Pros

    Great solid company to work for.

    Cons

    Departmental head butts. Need to work together rather then against each other.

    Advice to ManagementAdvice

    See all sides, not just one.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Great for someone looking for B2B experience out of college but not much more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in San Francisco, CA
    Current Employee - Territory Manager in San Francisco, CA

    I have been working at Reynolds American full-time (less than an year)

    Pros

    Unsupervised for the majority of time, Company Car, Co-Workers are all eager to help, Great Training

    Cons

    Constant change of strategy, Clients, Most business conducted in dangerous areas, little to no room for advancement, Tobacco Industry is in decline yet management continues to pitch "increased sales"

    Advice to ManagementAdvice

    Change pay structure in California, Understand client sophistication level, terrible compensation program

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Perfect opportunity for "hungry" College Grad's to kickstart their professional career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    -Opportunities for upward mobility if you are willing to RELOCATE and put in the work to get there.
    -Work Hard, Play Hard Company culture (if you're into that)
    -Developing Talent is highly valued... this company will invest in you!
    -All promotions are within the RAI talent pool (outside RAI hires are rare)
    -Benefits are fairly good (Vehicle/GAS, 401K, Health/Dental).

    Cons

    -little opportunity to be creative. Much of the work is execution and robotic based. Unfortunately, the job can get somewhat monotonous and boring.
    -inconsistency at entry level manager due to inexperienced manager's. Some manager's are excellent, some are horrible. In my opinion, much of this is due to RAI's "fast-track" strategy with succession candidates.
    -Some bureaucracy (like any other fortune 500).
    -Work Environment is primarily at Gas Stations and Convenience Stores... not exactly a glamorous work site.

    Advice to ManagementAdvice

    Give people the opportunity to share new ideas, practice creativity and innovation. The Tobacco Transformation you are trying to construct may be right under your nose.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Okay company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Great benefits, company car. I've had one really great manager and one really bad. So much of the job depends on who your boss is since that is your main contact.

    Cons

    You will have no control over where you live. Employees that want to advance are given very little say in where they are relocated to.

    Advice to ManagementAdvice

    Post job openings and allow employees to apply for promotions in areas they are interested in.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Sales

    Current Employee - Sales Representative in Atlanta, GA
    Current Employee - Sales Representative in Atlanta, GA

    I have been working at Reynolds American full-time (more than an year)

    Pros

    pay and benefits, car, travel

    Cons

    limited mobility, deal with contracts

    Advice to ManagementAdvice

    none

  10.  

    Overall review of working for RAI Services Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Winston-Salem, NC
    Current Employee - Financial Analyst in Winston-Salem, NC

    I have been working at Reynolds American full-time (more than 10 years)

    Pros

    RAI Services Company provides excellent compensation and benefits.

    Cons

    RAISC only wants employees who are certified in their field and let employees with 20+ years of experience go.

    Advice to ManagementAdvice

    Many years of experience and loyalty to the company are leaving the company. New employees who are hired do not possess the loyalty and dedication of the long time employees. This company will end up with more "chiefs" than "indians" and no loyalty and dedication it once had. The newer employees do not have a reason to remain with the company as the salaries are much lower now than in the past. Management is more task oriented than people oriented. This company used to be a great company to work for, and the culture has changed to the point where each employee is looking to "step on the toes" of the other employee to get ahead.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Good Company to start out with however the company offers no advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    Flexibility, Company Car, and Okay salary once you reach TM III. Great opportunities to meet people throughout the company at national meetings. The company spares know expense at national meetings.

    Cons

    The biggest Con is the incompetent DM's they have managing you. In order to grow as an individual you need managers that will coach you to be your best. Instead these DM's are too busy covering their butts that they micro-manage and lose focus of the company culture. This company has limited advancement opportunities and its difficult to live a comfortable lifestyle with the compensation provide depending on your assignment.

    Advice to ManagementAdvice

    Start coaching employees to advance within their desired area and stop micro managing. This is tobacco not rocket science!

    Recommends
    Neutral Outlook
    No opinion of CEO

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