Reynolds American
3.0 of 5 221 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Reviews

Updated Feb 24, 2014
All Employees Current Employees Only

3.0 221 reviews

                             

58% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(31 ratings)

50% of employees recommend this company to a friend
36 Employee Reviews Back to all reviews
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Overall, a good place to work

Territory Manager (Current Employee)
Flat Rock, MI

I have been working at Reynolds American full-time for less than a year

ProsIndependence, vehicle, bonus, and ability to make decisions.

ConsManagement is somewhat aloof to what is happening in the field. Feedback is not used, seems that advancement opportunities are limited.

Advice to Senior ManagementListen to the people in the field.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good Learning Opportunity for recent graduates

Manager (Current Employee)
Winston-Salem, NC

I have been working at Reynolds American full-time for more than 8 years

ProsThe people are are great to work with

ConsWork Life Balance is not very good.

Yes, I would recommend this company to a friend

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Great job for people plus

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than 3 years

ProsThere are a lot of pros when considering this company for your future employment, great job, fantastic.

ConsThere are none at this time

Advice to Senior ManagementKeep up the good work

Yes, I would recommend this company to a friend

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1 person found this helpful  

Do your job, play the game and you're good.

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than a year

Pros-Decent benefits (health/dental, 401k matching, short term disability, etc),
-Vacation time, company car, gas, and tuition reimbursement
-Flexibility in schedule
-Decent work/life balance

Cons-No commission
-Need to be very mobile to advance
-Dirty work conditions (due to retail)
-Very redundant

Advice to Senior ManagementTry to optimize training and/or create an official training workshop/seminar/class for new TM's. Trust that we are doing the right thing for the business without all the micromanagement.

Yes, I would recommend this company to a friend

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3 people found this helpful  

I'm a MGR, You're a MGR,We're all MGRs, Wouldn't you like to be a manager too?

Territory Manager II (Current Employee)

I have been working at Reynolds American full-time for more than a year

ProsThis company is by far the best and most innovative of the big 3 tobacco companies. They invest a lot into the products, staff, company vehicles, meeting and training tools.I believe they will once again become the #1 company in the category due to the upper level execs.This job allows for flexibility, growth, decent lifestyle (location depending), and the possibility of a career.

ConsThe job is pitched to you as a "promotion based on performance" type company. While this phrase is true, the reality of the situation is very slow, very fast or a glass ceiling. There are guidelines to follow for promotion but depending on location and/or district manager, you may be more likely to move up faster. This job can affect your personal life due to workload, travel time and total learning curve. Also the opportunity to transfer exist but, is very unlikely to happen.

Advice to Senior ManagementI believe that mgmt shouldn't always be as politically correct with the issues. I would adjust the job pitch process to lay out a likely timeline for promotion, have location options available, and have some positions become tenured.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

If you can put up with little white lies of management then not too bad

Territory Manager (Current Employee)
Chicago, IL

I have been working at Reynolds American full-time for more than 3 years

Prosflexible hours and controlling own territory

ConsSmugness of senior management and no advancement if you've been a territory rep more than 5 years.

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Great Culture; Lack of possibility for advancement

Territory Manager (Current Employee)
Washington, DC

I have been working at Reynolds American full-time for more than 5 years

ProsStable Job; easy job; Current focus is speaking to consumers all day about our products. If you feel any qualms about talking about tobacco this is not the job for you. Great work like balance

ConsNot a lot of opportunity for advancement. Currently focused on reaching a demographic mixture in the company rather than raw talent.

Advice to Senior ManagementFocus on action not talk. Someone may talk a big game but do not execute anything at all. Take account managers out of position that do not perform. The Company pays well, put that money towards keeping people that perform. Keep up the coaching style of Managers, most are very supportive.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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2 people found this helpful  

Ok Company

Territory Sales Manager (Current Employee)

I have been working at Reynolds American full-time for more than 5 years

Prosgreat training
flexibility in schedule
good benefits
company car and gas

Conslack of transparancy in promotion process
lots of carrot dangling
pros really depend on immediate manager

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Good place to work for

Territory Manager (Current Employee)
Monroe, LA

I have been working at Reynolds American full-time for more than 8 years

ProsGood Money and Benefits - challenging

Constough ride alongs with management

Advice to Senior Managementhang in there guys

Yes, I would recommend this company to a friend

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Pay is "ok" 60+ hrs/wk; the company seems headed towards MICRO mgmt. as good DMs are headed out & replaced by micro mgrs

Territory Manager III (Current Employee)

I have been working at Reynolds American full-time for more than 5 years

ProsBenefits (i.e. company car, small reimbursement for cell/internet). If you had asked me 1-2 years ago I would have said the pros span across the board: salary, bonus, fun work environment, great work life balance, great perks, great management (DM level), great company (this was during the Susan Ivey era). Since then, the company has gone south, 8am - 7pm work days with no lunch aren't uncommon, "work/life" balance is now "work/work some more" and management spends more time being "yes men" to their higher ups than they do focusing and thinking about implementing ideas that can actually give results.

ConsFreedom & work/life balance which was a major selling point for working here is gone, company seems to have 0 confidence in reps to do their jobs & have implemented systems to 'keep tabs' on where you are at all times during the day...take a lunch a 11:30 & everyone above you will know. As such most work straight through lunch.

Advice to Senior ManagementHonor your commitments to us, what happened to transparency? What happened to home/life balance? No one knows our territory's better than us, why do we need 5 different people telling us 5 different things & questioning us on "why is a sign there or there."

IF YOU SAY WE ARE OUR OWN CEO'S, LET US BE OUR OWN CEO'S! Show that you believe in our ability and integrity, and remove "big brother" from our systems; keep it for anything internal but don't allow it to be visible to everyone...I guarantee productivity will continually decline as more and more DM's spend more time watching that clock & our calendars, resulting in more phonecalls from DM's (Why weren't you here at "such & such time" or "why did you take this hour break at this time") these phone calls have become detrimental to productivity! Instead of strict focus on business, reps are more & more concerned with the computer, and every time we have to explain ourselves, it takes away from what we could be doing to improve business! The computer is a "reporting tool" with proper preparation analyzing reports, etc We could easily work without a computer for a week and be more productive by making calls & taking notes on paper.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Reynolds American reviews and ratings — including employee satisfaction and approval rating for Reynolds American CEO Daniel M. Delen. All 36 reviews posted anonymously by Reynolds American employees.