Reynolds American

  www.reynoldsamerican.com
Work in HR? Unlock Free Profile

Reynolds American Reviews

Updated Mar 25, 2014
All Employees Current Employees Only

3.1 226 reviews

64% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(36 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members(in 32 reviews)

  • Great pay and benefits, but don't think it's long term(in 11 reviews)


Cons
  • There is almost zero work/ life balance(in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth(in 14 reviews)

59 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Good Career Starting Point

    Territory Manager II (Former Employee)

    ProsYou can create your own schedule, autonomy, company car without personal restrictions (you do pay a fee monthly for use). 6% matching 401k plan, relaxed company atmosphere, good sales training course (CSS course). The pay is on the higher end compared to the rest of the Rep jobs out there. You can make a decent living off of a TM 3 salary if you live in an affordable location. From my understanding the job security is great. They rarely fire anyone, and pretty much the only way to get fired seems to be by falsifying calls. Although the industry does decline every year, so cuts will have to be made in the future. RJR is emerging as the leader in every category except combustibles (cigarettes) through their innovative nature. They allow and encourage true partnership building relationships. Looks good on a resume.
    You should have a pretty good work-life balance, of course if you want to receive promotions then your work life balance becomes a little more geared towards work. All of this depends on your manager as well, I was lucky to have a really good one. Some are extremely strict on scheduling, and expect 8-5 in the field, 6-8 computer work and at least 2 hours of computer work on the weekends. Good vacation policy, 17 days on your first year, and freedom to use those whenever.

    ConsThis job grows ever redundant, after you’ve established your assignment; you spend most of your days twiddling your thumbs. 99% of what you’ll be doing on a day to day basis is merchandising. If you like a challenging work environment this is not it. You also spend 95% of your time in convenience stores; so the majority of your customers will likely hate their job, which makes yours more difficult. Get used to someone complaining every time you have to remerchandise a fixture. On this topic, the majority of the merchandising you’ll be doing will have very little impact on market share, my region had 2 assignments that were vacant for an extended period of time, and those ranked in the top of region (kind of puts what you do on a day to day basis in perspective).
    You can be in dangerous work environments; depending on the assignment you are given. Speaking of assignments, you have very little choice where you are relocated, and the only way to receive promotions is based on your willingness to relocate. Promotions are also very rare, in my year and a half with the company; I believe I saw 4 promotions to the Account Manager level in the entire county. When I first started the managers would claim that promotions were based on performance, they are finally starting to admit that there is a log jam in the company now, and that high performers are looking at a timeframe of around 5 years before they can move out of the territory manager role.
    The biggest con for me is how your performance is rated. There are not any metric figures to reach, or goals they expect you to achieve to get on the succession list, or to receive a better bonus rating. My peers and I after countlessly asking truly don’t have an understanding of how our performance is rated, other than all of the managers gather in a panel, and subjectively compare your performance to everyone else in your region. This process has become so frustrating to some that they’ve stopped doing the extra things, because majority of the time it doesn’t result in a higher bonus. They’ll receive the same bonus rating as someone who did the bare minimum not to get fired.

    Advice to Senior ManagementEvaluate how you rate employee’s performance. Set some metric standards for receiving high achieves and exceeds ratings, along with a standard for what you want to see in employees to reach the account manager position. I understand that in a declining industry, judging performance based upon share growth wouldn’t be effective. I understand this could be difficult, but if metric standards were set, and employees did not feel like everything was so subjective, I believe you would get better results and a higher retention span for high performers. Look at how your employees responded to the CE goal set last year. Setting reachable metric goals could drastically improve this company. Some metric goals could be call coverage, execution on new product implementation, merchandising compliance, out of stocks, etc.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Learned alot.

    Administrative Coordinator (Current Employee) Winston-Salem, NC

    ProsGreat solid company to work for.

    ConsDepartmental head butts. Need to work together rather then against each other.

    Advice to Senior ManagementSee all sides, not just one.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    They purchased my former company and rooted out seasoned professionals.

    Territory Manager II (Former Employee)

    ProsField sales is a great place for but kissers.

    ConsRookies now running the show.

    Advice to Senior ManagementGrow up.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great for someone looking for B2B experience out of college but not much more.

    Territory Manager (Current Employee) San Francisco, CA

    ProsUnsupervised for the majority of time, Company Car, Co-Workers are all eager to help, Great Training

    ConsConstant change of strategy, Clients, Most business conducted in dangerous areas, little to no room for advancement, Tobacco Industry is in decline yet management continues to pitch "increased sales"

    Advice to Senior ManagementChange pay structure in California, Understand client sophistication level, terrible compensation program

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great salary / benefits / challenging culture

    Senior Scientist (Former Employee) Winston-Salem, NC

    ProsExcellent salary and benefits. At times way to political which causes people to go along for the sake of survival. Work environment improved for employees over the years to make it attractive to stay.

    ConsChallenging high performance culture to an excess. Management never ever satisfied with employee performance even in years where you left it all on the field and gave till it hurt your personal life.

    Advice to Senior ManagementImprove middle management communication skills

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Perfect opportunity for "hungry" College Grad's to kickstart their professional career

    Sales Representative (Current Employee)

    Pros-Opportunities for upward mobility if you are willing to RELOCATE and put in the work to get there.
    -Work Hard, Play Hard Company culture (if you're into that)
    -Developing Talent is highly valued... this company will invest in you!
    -All promotions are within the RAI talent pool (outside RAI hires are rare)
    -Benefits are fairly good (Vehicle/GAS, 401K, Health/Dental).

    Cons-little opportunity to be creative. Much of the work is execution and robotic based. Unfortunately, the job can get somewhat monotonous and boring.
    -inconsistency at entry level manager due to inexperienced manager's. Some manager's are excellent, some are horrible. In my opinion, much of this is due to RAI's "fast-track" strategy with succession candidates.
    -Some bureaucracy (like any other fortune 500).
    -Work Environment is primarily at Gas Stations and Convenience Stores... not exactly a glamorous work site.

    Advice to Senior ManagementGive people the opportunity to share new ideas, practice creativity and innovation. The Tobacco Transformation you are trying to construct may be right under your nose.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Okay company...

    Anonymous Employee (Current Employee)

    ProsGreat benefits, company car. I've had one really great manager and one really bad. So much of the job depends on who your boss is since that is your main contact.

    ConsYou will have no control over where you live. Employees that want to advance are given very little say in where they are relocated to.

    Advice to Senior ManagementPost job openings and allow employees to apply for promotions in areas they are interested in.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good pay, solid benefits, work life balance is hit or miss!

    Account Manager Trade Marketing (Former Employee)

    ProsThe package is good (pay, car, phone etc) and work can be fun. Most co-workers are really good and promotion is possible (I was promoted after 16 months during a time when promotions were "rare").

    ConsSome managers are micromanagers to the extreme. Your work week will never be 40 hours unless you stay a Territory Manager for life. Best candidates not always promoted.

    Advice to Senior ManagementTake away relocation as part of promotion and you will finally be able to promote the best talent instead of just the most flexible.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Be prepared for a 60 hour week

    Territory Manager (Former Employee)

    ProsGreat benefits, Good starting pay, and for the most part great team members

    ConsLots of "equal opportunity" management, promotions take forever at least 18 months, micromanaged, Managers act as private investigators to and will ride your territory w/out you knowing.

    Advice to Senior ManagementHire the right person for the mgmt positions, and treat your territory managers right they are what drives the company

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Good if you have a good manager

    Anonymous Employee (Former Employee)

    ProsCompany Car, gas card, insurance, lots of vacation time, schedule can be flexible, good starting job out of college

    ConsMicro-management, dirty work conditions, ignorant retailers, unrealistic outlook on the future of tobacco, hard to get promoted unless you are a "favorite"

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Reynolds American? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.