Reynolds American
3.0 of 5 220 reviews
www.reynoldsamerican.com Winston-Salem, NC 5000+ Employees

Reynolds American Reviews

Updated Mar 5, 2014
All Employees Current Employees Only

3.0 220 reviews

                             

58% Approve of the CEO

Reynolds American Chairman, President, & CEO Daniel M. Delen

Daniel M. Delen

(31 ratings)

50% of employees recommend this company to a friend
40 Employee Reviews Back to all reviews
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Watch your back

Manager (Former Employee)
Winston-Salem, NC

I worked at Reynolds American full-time for more than 10 years

ProsGood salary and benefits for area

ConsWatch your back, senior management in information management have a problem with communicating the truth. Non transparent, the good old boy culture operating at high capacity.

Advice to Senior ManagementBring the team work culture back

No, I would not recommend this company to a friend

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Old school mentality, openly subject non smokers to chain smokers

Anonymous Employee (Former Employee)

I worked at Reynolds American

ProsPay is okay for the area, decent tuition reimbursement, somewhat trying to grow and recognize change is needed, but need to actually act on the need for change!

ConsPoor work environment, over worked, poor training, benefits aren't NEARLY as good as they'd like you to believe. Try to scare their employees into thinking they're the only game in town and everything is the best of the best there which isn't true!

Advice to Senior ManagementBecome aware of what your competition offers or you'll continue to lose good talent!!!

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1 person found this helpful  

Senior Division Manager

Senior Division Magr (Former Employee)
New York, NY

I worked at Reynolds American full-time for more than 10 years

ProsGood pay, benefits. People I worked with were great, fun people that worked hard and were fun to be around.

ConsAs described by others, the promotion game is very political. Many of the better performers have been by passed due to politics and favorites (brown-nosers) getting preferred spots. So glad I left, as I hear it is worse than ever. I worked nights, weekends and while on vacation to keep my boss happy.

Advice to Senior ManagementRealize when you hit the streets you are looking at a day that has been totally set up for your appeasement. If you want a real look at your business do something on your own.

No, I would not recommend this company to a friend

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Your job depends on your manager

Trade Marketing Manager (Current Employee)
Phoenix, AZ

I have been working at Reynolds American full-time for more than 3 years

Pros-Good entry level position
-Company car and good benefits

Cons-Upper level management
-Too many tasks that are required that doesn't impact business
-Management promotes on mobility instead of ability

Advice to Senior Management- Don't get in the way

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good entry level job, hard to move up. No commission for sales.

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than 5 years

ProsGreat benefits: Company Car, Free Gas, Lots of Vacation, 401K Matching, Medical/Dental/Vision, Short term disability benefits, etc.

ConsCompany is slow to change procedures that aren't working well. The workload and expectations are totally dependent upon who your direct manager is.

Advice to Senior ManagementHave HQ decision makers spend more time with TM's in order to better understand what is going on at retail.

Yes, I would recommend this company to a friend

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3 people found this helpful  

Micromanaged superstars

Territory Manager (Former Employee)
Washington, DC

I worked at Reynolds American full-time for more than 3 years

ProsNice benefits, good consumer goods packaging training.
Company has a premium product that sells. Territory Managers are backbone of company.

ConsDeceitful managers that overwork employees. Territory Managers are responsible for visiting 600 accounts per quarter leaving very little time for personal life after spending an hour per night after sales calls to check email and company related chores.

Advice to Senior ManagementEase up on the expectations of TMs. Make goals realistic for employees. Trust Territory Managers to do the job they were hired for as trust works both ways and you have lost it all from your Territory Managers

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Territory Manager

Anonymous Employee (Current Employee)

I have been working at Reynolds American full-time

ProsPay is ok for first time territory manager.

ConsToo much work, district managers are aloof .

Advice to Senior ManagementListen to your sales reps.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Horrible Work/Life Balance

Anonymous Employee (Current Employee)

I have been working at Reynolds American

ProsCompany car, benefits, vacation and freedom to work independently

ConsMicro management, constant changing objectives, repetitious work

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My RJ Reynolds Experience 5 years

Territory Manager (Current Employee)

I have been working at Reynolds American full-time for more than 5 years

ProsEasy Job with decent salary after you put in the time. This job is cake. You pretty much get paid decent to drive around and bs with people.Put up with management once a month and that's it.
Pretty much have a guaranteed base bonus every year even if you half ass it.
Company Car, benefits.

ConsManagement is pretty awful. They are all brainwashed into thinking an old way of thinking and they push that on everyone else. Even younger management is brainwashed into it. You will only get promoted if you are in a Urban Market.
Management preaches 1 thing and expects another.
They try to make the marketing and sales of tobacco products rocket science.
No matter how much you grow you assignment and increase market share it does not matter. If you are not on the succession list you will not get a high achieves rating. Getting on succession list only happens if you are in larger market and completely suck some ass.
Division management really is useless. I am not sure what they're roll is. It is supposed to be to develop and move reps up and ge them promoted but they all act like a babysitter.

Advice to Senior ManagementFigure it out. I mean really figure it out. Let your reps do their thing. You have hired a ton of smart outgoing fresh out of college students. Don't stifle them or keep them from using their smarts and intelligence.
Get out of your old way of thinking. Your merchandising tactics are completely out of control. You get an inch and take a mile. You still haven't figured it out yet that merchandising does not sell your product or increase market share. It is probably the least important aspect of the tobacco industry and you treat it like it's the most important/

Yes, I would recommend this company to a friend

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A slow dying company, just like its customers

Middle Management (Former Employee)
Winston-Salem, NC

I worked at Reynolds American full-time

ProsGood pay and benefits if you want to live in Winston-Salem, NC. Other companies are matching because RAI continues to reduce benefits except for their executives.

ConsDeclining business, poor leadership, trying new ideas tried by the previous management. Throwing ideas against the wall and hope something sticks. Core cigarette business that generated the profits in decline. RAI focusing on smokeless and spit less products that will never generate the profits that the cigarette category previously generated.

Advice to Senior ManagementGet advice from the previous RJ Reynolds management, premerger RJRT was number 2 in the market and Brown Williamson was number 3.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Reynolds American reviews and ratings — including employee satisfaction and approval rating for Reynolds American CEO Daniel M. Delen. All 40 reviews posted anonymously by Reynolds American employees.