Reynolds American Reviews

Updated March 26, 2015
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3.0
69 Reviews
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Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
48 Ratings

69 Employee Reviews

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  1. Started out as a great experience but recent changes have caused an increased work load and increased demands.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    Pretty good pay, great benefits, great freedom and flexibility.

    Cons

    Increased work load and demands. With recent acquisitions it appears it is only going to get worse.

    Advice to ManagementAdvice

    Our plates are running over. Let's focus solely on the most important business building activities.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. Great Benefits, over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager I in Fresno, CA
    Current Employee - Territory Manager I in Fresno, CA

    I have been working at Reynolds American

    Pros

    Great benefits offered at this job, company car, reimbursement on cell phone, internet and car wash. Your given a computer and printer. Medical and dental and vision.

    Cons

    over worked, it does not stop at 5 and the pay is not that good compared to what the hours you put in. Its hard to advance in this company unless you constantly want to be moving around to wherever they place you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    Good compensation and benefits but superficial cultural values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management in Winston-Salem, NC
    Former Employee - Senior Management in Winston-Salem, NC

    I worked at Reynolds American full-time (more than 10 years)

    Pros

    • Good compensation and benefits package especially for Winston-Salem, NC area
    • Generous vacation allowances, even at entry level
    • Good breadth and depth of experiences in most job positions
    • Lots of interesting travel opportunities
    • Ample training support and resources
    • Big budgets and well-funded programs

    Cons

    • Old school, small-town culture with only token diversity that is highly skewed to a few departments
    • Shrinking corporate pyramid in a declining industry, impedes career progression
    • Repressive employment arbitration agreement highly favoring the company is a prerequisite for bonuses, make sure you fully understand the content and potential implications
    • Lots of out-sourcing for Human Resources functions, be sure to regularly verify and keep written documentation of all compensation, benefits and retirement related information

    Advice to ManagementAdvice

    Great potential but invest in a more progressive and results-driven culture, truly "walk the talk"

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Great company to start career with, but keep your options open.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II
    Current Employee - Territory Manager II

    I have been working at Reynolds American

    Pros

    Benefits are good, but declining. Having a company/personal car is nice, but not enough to keep people around.

    Cons

    Lack of promotions. Management being disconnected with what is going on in the field.

    Advice to ManagementAdvice

    Spend more time in the field and listen to your foot soldiers.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. It all depends on who your manager is:)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager II in San Francisco, NM
    Current Employee - Territory Manager II in San Francisco, NM

    I have been working at Reynolds American full-time (more than a year)

    Pros

    Flexible work schedule, good benefits, room for advancement

    Cons

    often end up working 60hrs/week, management demonstrates strong favoritism

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Territory manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    good pay and benefits. work on your own for the most part which could be good or bad depending you your personality

    Cons

    its a cigarette company.....advancement is not as fast as they make it out to be.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American full-time

    Pros

    Great Culture
    Great Benefits
    Good Work Environment

    Cons

    Promotions are slow to come in Finance

    Recommends
    Approves of CEO
  9. 1 person found this helpful

    The salary is great, the job is dirty.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III in Fresno, CA
    Former Employee - Territory Manager III in Fresno, CA

    I worked at Reynolds American full-time (more than 5 years)

    Pros

    Great pay, nice vehicles, plenty of vacation time.

    Cons

    Working in liquor stores, in bad neighborhoods gets old. You will earn every penny. There is a clear division between TM's and upper management. Some managers behave like high school cliques. If you report a problem with a manager to work place practices, you can be certain nothing will be done. Myself and 3 other team members reported a manager several times, with no results. Turn over is ridiculous. Work load is tremendous and difficult to keep up with if you are doing the job well.

    Advice to ManagementAdvice

    Step off of the "high horse" please.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful

    Good Company for young people, not a long term career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager III in Richmond, VA
    Former Employee - Territory Manager III in Richmond, VA

    I worked at Reynolds American full-time (more than a year)

    Pros

    Company Car, good pay and benefits, no weekends, great company meetings.

    Cons

    Very aggressive and competitive people. If you are over 35 years old, you will be pushed to the side and never promoted. It is based on education, and self promotion, experience and customer service are no longer rewarded.

    Advice to ManagementAdvice

    Stop trying to make the company younger, education is not always as important as experience in every situation.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    HR Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Former Employee - Anonymous Employee in Winston-Salem, NC

    I worked at Reynolds American full-time (more than 5 years)

    Pros

    The company offers great pay and benefits including health, dental education assistance, flex time, etc. I had the opportunity to work with some wonderful co-workers.

    Cons

    The company frequently downsizes so layoffs happen every couple of years. Ongoing employees frequently have long tenures so there is little opportunity for advancement made more pronounced because of the diminishing number of positions caused by downsizing. People smoke in the office.

    Doesn't Recommend
    No opinion of CEO

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