Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated August 29, 2014
Updated August 29, 2014
243 Reviews
3.4
243 Reviews
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Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
47 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 34 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

36 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Incompetent Management and Unrealistic goals may end your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager in Denver, CO
    Former Employee - Account Manager in Denver, CO

    I worked at Reynolds American

    Pros

    Some regions operate like a family, they make sure that all of their people are in a position to succeed.
    - Benefits
    - Car
    - People (Excluding Denver Team)
    - Bonus
    - Training

    Cons

    These were my negative experiences working with the Denver Region:
    - No coaching
    - No positive feedback
    - Minimal Development
    - Incompetent Upper Management
    - Unrealistic Expectations from Upper Management
    - Have to be 100% mobile for promotions
    - Rule by fear
    - Micro-managing
    - (3 AM's in 3 months quit in 2011)

    Advice to ManagementAdvice

    Take a look at some of the people you have in Region Director and Senior Management positions. My experience in other regions was much more positive than in Denver.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    In Big trouble!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Santa Fe, NM
    Current Employee - Manager in Santa Fe, NM

    I have been working at Reynolds American

    Pros

    fair pay, lovely home office, great product, love the brand, love the people who still are on board, love how it started, love the way we used to be proud of what the company once was.

    Cons

    Way below average ELT (executive Leadership team) no concern for employees, ELT won't tell the truth in spite of claiming to hold the truth and share it.

    Advice to ManagementAdvice

    Please, let folks know we are in the late stages of being absorbed by RJRT! Do you think we don't get it? Live like you pretend to aspire.

    Doesn't Recommend
    Disapproves of CEO
  3. 3 people found this helpful  

    Disappointing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive in Santa Fe, NM
    Current Employee - Account Executive in Santa Fe, NM

    I have been working at Reynolds American

    Pros

    Salary is good but lower than sister company for similar roles. Company car. All benefits are same as RJRT (sister company). 401k match, decent (not wonderful) paid time off.

    Cons

    Executive Leadership is poor and inexperienced. Micromanagement to the 10th degree at every level. They track start and end times of exempt field sales reps and continually have "talks" with field reps about everything they do wrong. Little praise is given when one does something good. The company dangles a carrot over succession candidates to get them to behave like lapdogs begging for a scooby snack hoping for a promotion that doesn't exist. Only single, apartment renting individuals are promoted to the few positions that become available. You must be willing to move to a minimum of 12 places to be considered for promotion and then only if you are a chosen one (which means you are a campaigning yourself to management like a governor candidate). Management leads by fear and will crucify anyone who disagrees with their opinion or suggestions. It's like they can't handle that someone might have a better idea than them so they'd rather not hear it. They expect everyone to follow them but preach about leadership dimensions. There are no true leaders at this company but a group of inexperienced individuals who were promoted because they would relocate and they spend their time micromanaging every aspect out of fear of being criticized themselves. The culture here used to be fabulous and it was a happy place to be. Not anymore. The only thing this company has going for it is the fact that it has a niche product at the right time and it continues to grow despite itself.
    Job expectations: Field reps have 600 sales calls to make quarterly, Key Accounts Reps have in upwards of 40-50 chain headquarter calls in 2-4 state territories so vast that there is no humanly way possible to meet the expectation unless you sell your home and live in a hotel 7 nights a week.
    The majority of the employees are hoping and praying for RJ Reynolds to merge the 2 companies sooner than later.
    Evaluations: They believe in a full management panel process so everyone in management gets together for a week to talk about each field rep and decide if the employee is worthy whether or not they've ever met the person. They thinks it's fair. It's not. Why? because the sales job is highly demographically driven and some territories are not going to sell the product while some are saturated with it. So there are reps in CA that are rated highly and don't do much because all their accounts have the product in distribution and then there are reps in other parts of the country where the product doesn't do well and they are penalized because of it. It's difficult to sell a premium cigarette to an impoverished population.
    One last thing: If you sneeze wrong on scratch your nose and someone in management sees it, you are pulled aside and told you are ruining your credibility. Ridiculous.

    Advice to ManagementAdvice

    Get over yourself and listen to the feedback of your sales force. Just because someone doesn't want to move across country doesn't mean they are not good. Stop the competition and campaigning of your entry level management and field reps seeking a promotion. You are boosting your own egos when encouraging this type of behavior and it puts everyone on edge. Contrary to what you want to see and believe, this is not a high-performing culture. It's a very unhappy culture. Unhappy employees are not good employees so maybe that is why you feel the need to micromanagement them incessantly. Give a little, get a lot. is that too much to ask for?

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    What used to be a great career has turned into a nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at Reynolds American

    Pros

    car, yearly bonus, cell phone allowance

    Cons

    Division managers are supposed to mentor. I have been subjected to a manager that expects me to figure it out myself. Has NEVER given constructive comments or taught me any aspect of my job. How could I have been good enough to get promoted and suddenly I am "horrible"? I am going to have to leave this job because the mental anguish I am being put through is not worth it. Working over 60 hours a week to try to "figure it out on my own" because I am afraid to ask a question because this manager loves to fire people.

    Advice to ManagementAdvice

    You have some rogue managers that need to "hit the road". You have people terrified that if they complain of unfair treatment they will be fired. Practice what you preach and value ALL employees.

    Doesn't Recommend
    No opinion of CEO
  6.  

    RJ Reynolds Tobacco Comany is an organization devoted to treating employees like trash.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager II in Chicago, IL
    Current Employee - Territory Manager II in Chicago, IL

    I have been working at Reynolds American

    Pros

    Seeing your boss only about once a month is a wonderful experience.

    Cons

    Management sucks, they do not respect their employees.

    Advice to ManagementAdvice

    Learn how to manage hardworking employees...RESPECTING the people that earn your paychecks is critical for improving workplace performance.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Unless your desparate for a job staw away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Manager in Winston-Salem, NC
    Former Employee - Senior Manager in Winston-Salem, NC

    I worked at Reynolds American

    Pros

    Reynolds alswasy provided good pay and benefts their employees

    Cons

    No real leaders, performance ratings are based on your relationship with your manager not what you delivered. Brown Williams management brought back the good old boy promotion system and performance process,

    Advice to ManagementAdvice

    Reduce the amount of senior managment. VP, Directors with no organization or budget responsibliies.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    We need help

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager in Columbus, OH
    Current Employee - Account Manager in Columbus, OH

    I have been working at Reynolds American

    Pros

    car, laptop, cell phone allowance

    Cons

    Horrible manager--treats people like with no respect. Never has anything positive to say and does not mentor or coach at all. This manager has a bad reputation of destroying careers.

    Advice to ManagementAdvice

    poll managers and trade marketing reps on how division manager treats people

    Doesn't Recommend
    No opinion of CEO
  9.  

    A Very Unhappy Place to Be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Santa Fe, NM
    Current Employee - Anonymous Employee in Santa Fe, NM

    I have been working at Reynolds American

    Pros

    Pay is good - especially for New Mexico. Benefits, so far, are fairly good.

    Cons

    Favoritism is just awful here. Politics are horrific. Morale is at all time low. Employees are not treated with respect or fairly unless you're one of the favored ones. It's not what or how much you know but WHO you know in this company.

    Advice to ManagementAdvice

    Senior management should think about Undercover Boss and what you might learn. Treat ALL employees with respect and value them and their work. Give a second chance for the package.

    Doesn't Recommend
  10. 1 person found this helpful  

    Favoritism and Politics and poor, inexperienced management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Management in Santa Fe, NM
    Current Employee - Management in Santa Fe, NM

    I have been working at Reynolds American

    Pros

    Salary is good for most positions and they give you a company car.

    Cons

    Promotions are based on favoritism and politics, basically the good old boy system...no females have made it to Senior level management, only white males have been moved into the last 6 promotions. The company is full of very young, inexperienced entry and senior level managers. Upper management does not support their direct reports, instead they are more concerned with getting ahead themselves and will do anything to anyone who gets in their way. The company likes to promote what a great place it is to work but the majority of field sales and home office employees are extremely unhappy. Very high turnover in management and sales, in upwards of 30%. Management is unprofessional and leaks out personal information to anyone who will listen. This company is a wreck and no one cares because the American Spirit brand is growing and very profitable. The Executive Leadership Team is on loan from RJ Reynolds Tobacco and these ELT members are moving back to RJ Reynolds, so what do they care, well, they care about themselves and getting themselves ahead. This is a company where you watch your back, watch what you say because you never know who will be your boss tomorrow and you never know who will try to take you down, even for something you didn't do. It's such a sad state that a great brand is being managed by a not so great company.

    Advice to ManagementAdvice

    Take a look around at the morale of the majority of employees, it's not a happy place, these people are faking it to keep their job. Employees are pissed that all promotions come out of California. You are overlooking very talented individuals who you are going to lose. It is a well known fact that women hit a glass ceiling at entry level management. How many more inexperienced white males are you going to promote Director? Employees are waiting and hoping for a merger with RJ Reynolds.

    Doesn't Recommend
  11. 2 people found this helpful  

    Bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Eatontown, NJ
    Former Employee - Anonymous Employee in Eatontown, NJ

    I worked at Reynolds American

    Pros

    good benefits and company car

    Cons

    management does not care about you at all

    Advice to ManagementAdvice

    communication

    Doesn't Recommend

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