Reynolds American Reviews

Updated July 23, 2015
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76 Employee Reviews

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  1. Great for someone looking for B2B experience out of college but not much more.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in San Francisco, CA
    Current Employee - Territory Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (Less than a year)

    Pros

    Unsupervised for the majority of time, Company Car, Co-Workers are all eager to help, Great Training

    Cons

    Constant change of strategy, Clients, Most business conducted in dangerous areas, little to no room for advancement, Tobacco Industry is in decline yet management continues to pitch "increased sales"

    Advice to Management

    Change pay structure in California, Understand client sophistication level, terrible compensation program


  2. Great salary / benefits / challenging culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Scientist in Winston-Salem, NC
    Former Employee - Senior Scientist in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than 10 years)

    Pros

    Excellent salary and benefits. At times way to political which causes people to go along for the sake of survival. Work environment improved for employees over the years to make it attractive to stay.

    Cons

    Challenging high performance culture to an excess. Management never ever satisfied with employee performance even in years where you left it all on the field and gave till it hurt your personal life.

    Advice to Management

    Improve middle management communication skills


  3. Helpful (1)

    Perfect opportunity for "hungry" College Grad's to kickstart their professional career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 5 years)

    Pros

    -Opportunities for upward mobility if you are willing to RELOCATE and put in the work to get there. -Work Hard, Play Hard Company culture (if you're into that) -Developing Talent is highly valued... this company will invest in you! -All promotions are within the RAI talent pool (outside RAI hires are rare) -Benefits are fairly good (Vehicle/GAS, 401K, Health/Dental).

    Cons

    -little opportunity to be creative. Much of the work is execution and robotic based. Unfortunately, the job can get somewhat monotonous and boring. -inconsistency at entry level manager due to inexperienced manager's. Some manager's are excellent, some are horrible. In my opinion, much of this is due to RAI's "fast-track" strategy with succession candidates. -Some bureaucracy (like any other fortune 500). -Work Environment is primarily at Gas Stations and Convenience Stores... not exactly a glamorous work site.

    Advice to Management

    Give people the opportunity to share new ideas, practice creativity and innovation. The Tobacco Transformation you are trying to construct may be right under your nose.


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  5. Okay company...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, company car. I've had one really great manager and one really bad. So much of the job depends on who your boss is since that is your main contact.

    Cons

    You will have no control over where you live. Employees that want to advance are given very little say in where they are relocated to.

    Advice to Management

    Post job openings and allow employees to apply for promotions in areas they are interested in.


  6. Good pay, solid benefits, work life balance is hit or miss!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager Trade Marketing
    Former Employee - Account Manager Trade Marketing
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Reynolds American full-time (More than 3 years)

    Pros

    The package is good (pay, car, phone etc) and work can be fun. Most co-workers are really good and promotion is possible (I was promoted after 16 months during a time when promotions were "rare").

    Cons

    Some managers are micromanagers to the extreme. Your work week will never be 40 hours unless you stay a Territory Manager for life. Best candidates not always promoted.

    Advice to Management

    Take away relocation as part of promotion and you will finally be able to promote the best talent instead of just the most flexible.


  7. Helpful (1)

    Be prepared for a 60 hour week

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Reynolds American full-time (More than a year)

    Pros

    Great benefits, Good starting pay, and for the most part great team members

    Cons

    Lots of "equal opportunity" management, promotions take forever at least 18 months, micromanaged, Managers act as private investigators to and will ride your territory w/out you knowing.

    Advice to Management

    Hire the right person for the mgmt positions, and treat your territory managers right they are what drives the company


  8. Helpful (2)

    Good if you have a good manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Company Car, gas card, insurance, lots of vacation time, schedule can be flexible, good starting job out of college

    Cons

    Micro-management, dirty work conditions, ignorant retailers, unrealistic outlook on the future of tobacco, hard to get promoted unless you are a "favorite"


  9. Helpful (1)

    Sales

    Current Employee - Sales Representative in Atlanta, GA
    Current Employee - Sales Representative in Atlanta, GA

    I have been working at Reynolds American full-time (More than a year)

    Pros

    pay and benefits, car, travel

    Cons

    limited mobility, deal with contracts

    Advice to Management

    none


  10. Overall review of working for RAI Services Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Winston-Salem, NC
    Current Employee - Financial Analyst in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Reynolds American full-time (More than 10 years)

    Pros

    RAI Services Company provides excellent compensation and benefits.

    Cons

    RAISC only wants employees who are certified in their field and let employees with 20+ years of experience go.

    Advice to Management

    Many years of experience and loyalty to the company are leaving the company. New employees who are hired do not possess the loyalty and dedication of the long time employees. This company will end up with more "chiefs" than "indians" and no loyalty and dedication it once had. The newer employees do not have a reason to remain with the company as the salaries are much lower now than in the past. Management is more task oriented than people oriented. This company used to be a great company to work for, and the culture has changed to the point where each employee is looking to "step on the toes" of the other employee to get ahead.


  11. Helpful (1)

    Good Company to start out with however the company offers no advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Reynolds American full-time (More than 3 years)

    Pros

    Flexibility, Company Car, and Okay salary once you reach TM III. Great opportunities to meet people throughout the company at national meetings. The company spares know expense at national meetings.

    Cons

    The biggest Con is the incompetent DM's they have managing you. In order to grow as an individual you need managers that will coach you to be your best. Instead these DM's are too busy covering their butts that they micro-manage and lose focus of the company culture. This company has limited advancement opportunities and its difficult to live a comfortable lifestyle with the compensation provide depending on your assignment.

    Advice to Management

    Start coaching employees to advance within their desired area and stop micro managing. This is tobacco not rocket science!



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