Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated October 4, 2014
Updated October 4, 2014
237 Reviews
3.3
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
42 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 33 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

61 Employee Reviews Back to all reviews

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  1.  

    Great place to get cross functional experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American full-time

    Pros

    Exposure to top execs across all functions
    Ability to grow and move up

    Cons

    Not a lot of external hiring

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Pay is "ok" 60+ hrs/wk; the company seems headed towards MICRO mgmt. as good DMs are headed out & replaced by micro mgrs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    Benefits (i.e. company car, small reimbursement for cell/internet). If you had asked me 1-2 years ago I would have said the pros span across the board: salary, bonus, fun work environment, great work life balance, great perks, great management (DM level), great company (this was during the Susan Ivey era). Since then, the company has gone south, 8am - 7pm work days with no lunch aren't uncommon, "work/life" balance is now "work/work some more" and management spends more time being "yes men" to their higher ups than they do focusing and thinking about implementing ideas that can actually give results.

    Cons

    Freedom & work/life balance which was a major selling point for working here is gone, company seems to have 0 confidence in reps to do their jobs & have implemented systems to 'keep tabs' on where you are at all times during the day...take a lunch a 11:30 & everyone above you will know. As such most work straight through lunch.

    Advice to ManagementAdvice

    Honor your commitments to us, what happened to transparency? What happened to home/life balance? No one knows our territory's better than us, why do we need 5 different people telling us 5 different things & questioning us on "why is a sign there or there."

    IF YOU SAY WE ARE OUR OWN CEO'S, LET US BE OUR OWN CEO'S! Show that you believe in our ability and integrity, and remove "big brother" from our systems; keep it for anything internal but don't allow it to be visible to everyone...I guarantee productivity will continually decline as more and more DM's spend more time watching that clock & our calendars, resulting in more phonecalls from DM's (Why weren't you here at "such & such time" or "why did you take this hour break at this time") these phone calls have become detrimental to productivity! Instead of strict focus on business, reps are more & more concerned with the computer, and every time we have to explain ourselves, it takes away from what we could be doing to improve business! The computer is a "reporting tool" with proper preparation analyzing reports, etc We could easily work without a computer for a week and be more productive by making calls & taking notes on paper.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Very Good, too much red tape

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American

    Pros

    Good salary and possible bonus
    Freedom to schedule your day
    Company car that you can use whenever you want
    Good benefits

    Cons

    There is a lot of micro management
    Too much time making reports and not selling
    Need to be relocatable to have chance of promotion

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 7 people found this helpful  

    Good company to start your career. Not long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Territory Manager in Kansas City, MO
    Former Employee - Senior Territory Manager in Kansas City, MO

    I worked at Reynolds American full-time (more than 8 years)

    Pros

    Great benefits, company car for personal use (spouse can use), Good vacation. Freedom to have personal time off (doctors appointments, etc..). Work life balance. Not micro managed.

    Cons

    The employees that play the game w/ upper management get moved up. Favoritism is shown to the employee that worships the DM and director. Doesn't matter how hard the employee works. Salary maxes out after a few years at Senior Territory Manager (TM III). Doesn't matter how hard you work.

    Advice to ManagementAdvice

    Listen to your employees. Send out the 360 survey on the DMs at least once a year. Don't preach "push back" your manager. The DM and Region Directors will hold grudges. The DMs expect the tenured TMs to train the new employees instead of doing it themselves. I was originally with RJRT before the merger w/ B & W. RJRT had a great training program! After the merger new employees did not get trained. The DMs put their own spin on things w/ the new employees to make themselves look good. DMs tell their "favorites" what to do and when evaluation time comes around the DM tells the panel "look what my employee did." This makes the DM look good, not the TM. I never understood the miscommunication from home office to the field. The problem is home office sends out objectives for the field. The directors have a meeting with the DMs and put their spin on the that objective and what should done. Then the DM has a meeting and puts their spin on the said objective. It's tobacco not rocket science. The objective should be consistent between the DMs. Each DM holds their people to their own standards and their own "ideas". So people are evaluated based on what the DM wants/wanted. Then when panel time comes around each DM spins everything in their favor instead of company objectives.The TM/DM that is full of it and talks the most moves on up the ladder.

    The DMs hold TMs to different standards. I understand that new employees can't be held to the same standards as the TM that have been around for 5+ years but after a year or two the so called new TM should know what they are doing and be held accountable, not coddled. But by the time the new TM has somewhat learned what RJRT wants they get promoted and are clueless on the overall category and how to talk to chains. This weakens the company. The Account Managers have at the most 10 chains. So they are definitely not overworked. They like to work with the TMs and tell "them" what they should be doing, but cannot execute in their own chains.

    Also when interviewing candidates you should not tell the potential TM they will be promoted in a certain time frame. Everyone knows it is not how hard you work or the numbers. It is favoritism from the DM. I consistently had above average numbers and above expectations but it never mattered how well I did.

    Overall the company needs to treat people fairly quit complaining about $.02-$.03 difference in pricing. When a consumer is buying a product this amount of money does not matter. Look at your brands. I know you can't go back and change things but after the merger, Salem (being on discount) did better than Kool (I was in an area that Salem was never on discount until right before the merger. Which is the best thing Andrew Schindler did to push up the stock price so BAT couldn't take majority ownership). Yet the B & W management was too proud to push more than one brand of RJRT's (Camel). Doral was bigger than Pall Mall but yet you chose to push Pall Mall. Pall Mall should have been the EDLP brand. My gut feeling since the merger was (and is) that BAT wants to slowly take over more of RJRT. The RJRT Management (B & W) seems to destroy the brands and not doing anything that makes sense. I believe that BAT is buying more shares. RJRT is buying back their shares. More and more people on the board and in the home office roles are going to the BAT/B & W employees.

    I really did enjoy my time with RJRT. The meetings are fun. I made a lot of friends and it was educational. Everything is first class. But post merger everything became more political than it was when I started. DMs should be held to a higher standard and be punished for their actions. In 9+ year career I had to meet with a Director and an HR Rep about a DM. I had two phone calls from HR on two other DMs (I had five my entire career). Two of the three should have been let go. Only one did get let go. I recently heard that a male Strategic Account Executive got let go for harassing a new female TM. Which is fine. But I don't understand why when a female DM got drunk and couldn't keep her lips to herself did she not get fired? She got flown to Winston and spoke w/ VP of Sales about it and nothing happened other than ANOTHER warning. Double standards! After seeing the stupid games and favoritism I chose to leave the company, leaving behind the "good retirement" I had gotten grandfathered into. The company didn't have a real plan to grow.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in Winston-Salem, NC
    Former Employee - Financial Analyst in Winston-Salem, NC

    I worked at Reynolds American part-time (less than an year)

    Pros

    Great team work, nice people, creative thinking
    It's located in Winston Salem, where you can play golf all day long for pennies adn where there are a lot of parks and lakes around

    Cons

    it's a tobaco company, so health oriented candidates might find it difficult to relate
    The industry is tough and going down, it's tough to grow and innovate, which makes the job challenging

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Job Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Washington, DC
    Current Employee - Account Executive in Washington, DC

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    Nice benefits, company car, opportunity to advance career with seminars to advance career. Company has respect in market place as their share of market grows annually.

    Cons

    Not much balance in the work vs. family time. High pressure to meet quarterly goals. Have to be mobile to be promoted.

    Advice to ManagementAdvice

    Need more time during day to set route for next week, complete reports that are due. Ease up on the expectations.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great Salary and Benefits. Too much micromanagement and unnecessary pressure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III in Los Angeles, CA
    Current Employee - Territory Manager III in Los Angeles, CA

    I have been working at Reynolds American

    Pros

    Salary and Benefits. Home Office.

    Cons

    Micromanagement, unfairness and unnecessary pressure.

    Advice to ManagementAdvice

    Have to be much more realistic on the field.

    Recommends
    No opinion of CEO
  9.  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager in New York, NY
    Current Employee - Territory Manager in New York, NY

    I have been working at Reynolds American

    Pros

    Great Benefits
    Flexible
    Challenging work environment
    Rapidly changing industry

    Cons

    Highly regulated industry
    Company future is uncertain

    Advice to ManagementAdvice

    N/A

    Approves of CEO
  10.  

    very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Manager in Winston-Salem, NC
    Current Employee - Marketing Manager in Winston-Salem, NC

    I have been working at Reynolds American

    Pros

    the salary isvery good for this area

    Cons

    there is alot of stress due to job cuts.

    Advice to ManagementAdvice

    Keep employees informed as you've done in the past.

    Approves of CEO
  11.  

    Proactive and challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Winston-Salem, NC
    Former Employee - Anonymous Employee in Winston-Salem, NC

    I worked at Reynolds American

    Pros

    Benefits and opportunities are very good. They will challenge you. You may have to go elsewhere to get a promotion but you will get the work experience here.

    Cons

    The outsourcing of certain functions has entiled a new level of acceptable risk.

    Advice to ManagementAdvice

    Be careful of who you are picking to implement your plans. You need to check back on their performance once in a while.

    Recommends
    Approves of CEO

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