Reynolds American

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Reynolds American Reviews

257 Reviews

3.4
257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
36 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 32 reviews)

  • Great pay and benefits, but don't think it's long term (in 11 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

53 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Favoritism and Politics and poor, inexperienced management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Management  in  Santa Fe, NM
    Current Employee - Management in Santa Fe, NM

    Pros

    Salary is good for most positions and they give you a company car.

    Cons

    Promotions are based on favoritism and politics, basically the good old boy system...no females have made it to Senior level management, only white males have been moved into the last 6 promotions. The company is full of very young, inexperienced entry and senior level managers. Upper management does not support their direct reports, instead they are more concerned with getting ahead themselves and will do anything to anyone who gets in their way. The company likes to promote what a great place it is to work but the majority of field sales and home office employees are extremely unhappy. Very high turnover in management and sales, in upwards of 30%. Management is unprofessional and leaks out personal information to anyone who will listen. This company is a wreck and no one cares because the American Spirit brand is growing and very profitable. The Executive Leadership Team is on loan from RJ Reynolds Tobacco and these ELT members are moving back to RJ Reynolds, so what do they care, well, they care about themselves and getting themselves ahead. This is a company where you watch your back, watch what you say because you never know who will be your boss tomorrow and you never know who will try to take you down, even for something you didn't do. It's such a sad state that a great brand is being managed by a not so great company.

    Advice to ManagementAdvice

    Take a look around at the morale of the majority of employees, it's not a happy place, these people are faking it to keep their job. Employees are pissed that all promotions come out of California. You are overlooking very talented individuals who you are going to lose. It is a well known fact that women hit a glass ceiling at entry level management. How many more inexperienced white males are you going to promote Director? Employees are waiting and hoping for a merger with RJ Reynolds.

    Doesn't Recommend
  2. 2 people found this helpful  

    Bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Eatontown, NJ
    Former Employee - Anonymous Employee in Eatontown, NJ

    Pros

    good benefits and company car

    Cons

    management does not care about you at all

    Advice to ManagementAdvice

    communication

    Doesn't Recommend
  3. 3 people found this helpful  

    Territory Manager III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III  in  Houston, TX
    Current Employee - Territory Manager III in Houston, TX

    Pros

    Good salary and benefits package

    Cons

    No room for advancement unless you network correctly. Promotions are based on knowing the right people rather than competence. Higher taxes and FDA regulation will eventually change what the current job position is drastically.

    Advice to ManagementAdvice

    Remove all previously Brown & Williamson executives from CEO on down, and fix the massive favoritism within the organization. Fixing both of those issues would prevent the company from being used as a place for individuals to simply "move up the ladder" and then leave quickly; as well as prevent the company from rotting within due to low morale.

    You can not rely on constant turnover within the organization and still keep the morale. The morale is tanking, and tanking hard... as well as share.

    Doesn't Recommend
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  5. 2 people found this helpful  

    RJRT is not a career, but may be a decent starting point for job seekers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III  in  Harrah, OK
    Current Employee - Territory Manager III in Harrah, OK

    Pros

    Decent Pay, Company Car (free gas), decent benefits, good starting job for a young adult

    Cons

    No Future due to Legislative issues, Most management is not worried about YOU, they are worried about THEM or the share holder of RAI. RJRT management employees have fallen into the trap of " I did this, so what have you done". People are promoted for ability to relocate vs. knowledge/effort/success. RJRT is becoming a "meat factory" comprable to the insurance companies. Management is "forcing" ideas down the throat of the industry, due to the declining market. The philosophy @ RJRT is "it is what it is", few have answers, and the ones that do are not permitted to speak up.

    Advice to ManagementAdvice

    Good Luck, your philosophy's are broken. The only constant is change, whilst change is good, the level of orginization and moral are suffering, due to the lack of ANY consistency. Even YOUR philosophy's change every six months. You need to develop a clear and consistent VISION, that is applicable and profitable. Quit talking the talk, and start walking the walk or SOM/ Volume will continue to decline, and your brands will not be able to be revived.

    Doesn't Recommend
  6. 2 people found this helpful  

    Don't drink the RJR Kool-Aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager Trade Marketing  in  Nashville, TN
    Former Employee - Account Manager Trade Marketing in Nashville, TN

    Pros

    You can take vacation whenever you want. Good place to start if you are right out of school. The company is desperate for young people to engage young smokers face-to-face. The company will embrace you and promote you quickly.

    Cons

    VERY political. I could go on all day here. They treat everybody, employees, customer, consumers, like crap. They think by saying something it makes it so (we are ethical, passionate.....etc) They are anything but. Senior management has no clue. I was with them for 21 years, and the company lost share every year. Like playing for the Cubs- lose EVERY time. The company is hemorraging cash, and will probably soon be bought by a competitor.

    Advice to ManagementAdvice

    This company is beyond repair.

    Doesn't Recommend
  7. 1 person found this helpful  

    A miserable tortuous job that steals your life and well-being.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    Pros

    Salary and company car, meager benefits, some great co-workers and managers (very few.) Nice to not have to be around managers all the time.

    Cons

    Terrible work/life balance, constant reports, time wasting approach to sales, micro-managing, in-fighting amongst teams, loads of lies and misdirection in a so-called transparent company. Main office and company's original spirit and ethics are a shell of what they once were. No support from RJRT since they eliminated the HR and legal departments. Favoritism, attitude, disconnect, and inexperience from managers.

    Advice to ManagementAdvice

    Stop spewing your team ethos when you only think of the people at the top. You have demoralized and destroyed a once great company. Keep looking out for yourselves, since that is what you are good at anyway. Just get the merger over with and stop trying to pull the wool over people's eyes. Beware of karma - what goes around comes around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Territory Manager Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager I
    Former Employee - Territory Manager I

    Pros

    Pays well for entry-level position.

    Cons

    Too much merchandising. Aggressive marketing strategies that are unethical. Re-locating to a place you don't like. Years to get promoted.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Tension-filled atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    For New Mexico the pay is good. Benefits are alright. Co-workers are the best part. VP is good. President is the best but a figurehead. Tobacco is the very best. There are some very talented people working in this company.

    Cons

    Little trust in upper managment no matter how they try to dress it up. Politics are despicable. Watch out for the overly ambitious but mediocre talent judging others and holding your fate in their hands but not all are like that. some very intelligent people also hold your fate in their hands. But lots of Ego-driven and obsessed with heirarchy. Some real micro-managers. Not enough great workers get promoted. Why? Not from RJR? Not able to relocate? Aren't BFFs with certain people? Not the Reynolds style? So many of the employees are tyring to figure out how they can get out without losing everything.

    Advice to ManagementAdvice

    Think of the entire company as one big team instead of ELT, MLT and then the peons. Bring us all together. Understand the true meaning of transparency. Support genuine talent development. TEAM TEAM TEAM

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Just one word to say - AWFUL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    Pros

    The money and company car, that's it

    Cons

    IN MY OPINION - no room for advancement unless you are a manager's pet, good looking, played an instrument, drank with the good old boys after hours / Get ready to live in your suitcase / Politics here consumed almost every decision made / Graded by a so called "panel" at the end of the year, which you don't hear about until weeks later, where managers sit there and bash you and you can't defend yourself until after your review is given / Slowly and painfully having the original history of the company gone and becoming RJ Reynolds.

    Advice to ManagementAdvice

    Treat people like human beings / Treat people based on their achievements, not for who they hang out with, or if they may seem a little different

    Doesn't Recommend
    Disapproves of CEO
  11.  

    VERY Bad!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager II
    Current Employee - Territory Manager II

    Pros

    Decent salary
    Company car
    Nice benefits package

    Cons

    VERY poor middle management / leadership
    No standard of goals for employees to achieve advancement
    Total popularity contest
    Those who are the laziest but best suck-ups get promoted every time regardless if a more tenured employee would like advancement

    Advice to ManagementAdvice

    TRAIN DIVISION MGRS on HOW to be a GOOD LEADER!!!!!!!!!!!!!!!!
    Give CLEAR and CONCISE standards for EVERYONE, not just the DM's pet on how to advance
    Understand everyone enjoys having a life outside of RJ Reynolds

    Doesn't Recommend
    No opinion of CEO

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