Reynolds American

  www.reynoldsamerican.com
  www.reynoldsamerican.com

Reynolds American Reviews

Updated May 16, 2014
Updated May 16, 2014
237 Reviews
3.3
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
42 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 33 reviews)

  • Great pay and benefits, but don't think it's long term (in 14 reviews)


Cons
  • Poor work/ life balance-minimum 8 hours in the field (in 15 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

41 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    What R J Reynolds "Says" and "Does" is, too often, in conflict.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Competitive compensation package. However R J Reynolds is currently on the path to make their compensation "consistent" with like sized companies in the consumer goods industry. What this has translated to is a reduction in the compensation package in specific areas where
    R J Reynolds might have been above the industry average.

    Cons

    While the company and personnel will advocate for open and honest communication and a leadership at all levels philosophy; this has tended to not be the reality at the level where programs are implemented and people are impacted. It also seems as you get higher up the management hierarchy, the more disconnected the company is from the realities of lower level employees.

    For instance, there will be agreed upon standards to openly communicate face to face or by phone to resolve issues or advance and implement programs, but then one will experience negative communication by a group E-mail complaint or by other roundabout communication methods. Bottom line is that individuals, in particular some of the managers, will simply not speak with you in a professional one on one manner in an effort to resolve problems and advance the business.

    The company philosophy of leadership at all levels sometimes has led to a free for all in certain areas. You will sometimes have several individuals fighting to be the "leader" of a unit; despite the fact the unit does have a designated manager. This can lead to multiple direction and very confusing communication. Imagine a car full of people, all grabbing for the wheel, to be the driver.

    Training programs, mostly computer or seminar based, are viewed as an end all and be all for the company. They are the gold standard and touted as the path to success. While these training programs are valid and relevant, it is a rare occasion where an employee will actually experience their manager SHOWING them how to do something. This is a mixed signal to the employee. Managers will TELL employees how important the training programs are, but do not SHOW them, on a consistent and ongoing basis, HOW to apply these programs in the day to day realities of their jobs.

    Bottom line is that R J Reynolds managers have struggles similar to many sales companies that promote mostly from within. Good sales personnel are promoted into positions where they must now manage people; often having no experiance or training in managing people. They then tend to manage their personnel as an "all the same" group and not based on the personnel's need for guidance AND support in relation to both the individual and the task at hand. For a company that continually tells their employees they are their most valuable asset, R J Reynolds does very little to train their managers on the art of managing others.

    Advice to ManagementAdvice

    Middle and Senior management is often woefully disconnected from the realities of lower level employees.

    While the company periodically puts out anonymous surveys in regards to company performance, many employees have concerns they are not truly anonymous and fear putting forth their true opinions. Additionally, the surveys are only of a "ranking" nature with very little encouragement or format to express concerns.

    A survey, formatted as this one, would be more successful in generating more accurate and actionable information.

    If the company is truly interested in employee feedback, they would implement the survey program glassdoor utilizes; or better yet, initiate such a survey and information by utilizing a third party to have face to face communication with R J Reynolds individual employees at all levels.

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    Leadership Dimensions haha!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - TM Sales
    Current Employee - TM Sales

    I have been working at Reynolds American

    Pros

    Autonomy. Or whatever is left of it. The best darn cigarette in the industry, period.

    Cons

    The trade senior directors preach about leaderships dimensions, yet don't demonstrate these qualities themselves. Everyone down to the AE's recognizes this. What is just so funny now is watching them scramble for mobile candidates to promote. There aren't any! Folks, this is the beginning of the end to what once was a very nice company. What a shame that the incompetent and inhumane ELT has trashed it.

    Advice to ManagementAdvice

    Stop fighting like dogs to be the pack leader. Unite and rally what you have left. And fill your own leadership dimension cracks.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Interesting experience, but not for a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds American

    Pros

    high salary
    generous targeted bonuses
    very good 401k, $ for $ match up to 6% of salary
    generous relocation package
    opportunities for professional development
    good corporate communication

    Cons

    declining industry
    unclear career future, due to regulatory and political unknowns
    long history of declining workforce/layoffs, not likely to change
    association with tobacco industry not helpful for career moves
    terrible manager, apparently immune to correction by upper management
    smoking occurs everywhere, even though it is supposed to be prohibited in labs and elevators

    Advice to ManagementAdvice

    company is generally well run, in a very challenging industry. find a way to identify bad managers, who many tell upper management what they want to hear, but who are awful to employees.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Roller Coaster that eventually was full of more downs than ups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III

    I worked at Reynolds American

    Pros

    Flexible hours as you make your own schedule

    Cons

    you are a number, incompetent managers have become the norm, inconsistant measurements and standards, limited opportunties for advancement.

    Advice to ManagementAdvice

    The best advice I can offer is to listen to the people that are in your customers outlets everyday. TM and Account Management morale is at a universal low due mostly to the posturing of senior level managers. If concerns are consistantly ignored by Home Office you leave "the troops" little choice but to persue careers elsewhere. Since TME there has been a changing in the tides to the point that every sales area is suffereing from the tactics and practices of senior manages abuse of power.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    No Place For Long Term Career (Smell like dirty gas stations daily)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III

    I have been working at Reynolds American

    Pros

    Company Car
    Benefits
    I was fortunate I did not have to move somewhere horrible like many of my counter parts.

    All new people interested go to any local gas station and ask them about RJ Reynolds you will find out the truth.

    Cons

    In this job you will not use your college degree like other consumer marketing companies. In sales as a territory manager you are basically a merchandiser. You will spend most of your time in small gas stations arguing with cashiers about tobacco signage. Advancement is pretty much non existent do to the decline of the tobacco industry. The leading tobacco company, Phillip Morris which makes Marlboro, has already began to make cuts and I believe RJ Reynolds will be next. So if you are looking to start a career this will not be the place. For all new comers be careful, their tactic is to move you far away, and make you depend on them for everything. When that happens life becomes stressful.

    Advice to ManagementAdvice

    The company needs to make sure Regional and Division managers share the same views as home office. For a company that preaches empowerment their is to much micro managing going on. Also the company needs to be more realistic about what we face in the field everyday. This is a declining industry and retailers do not look at tobacco the same way. The Hersey candy, Frito lay, and beverage sales people get way more respect than the tobacco reps.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Disappointing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Pros: Good benefits, fair pay, great co-workers

    Cons

    Cons: This company only cares about the bottom line, execs & sr management likes to rate employees on 'leadership dimension qualities' but exhibit few of the qualities themselves

    Advice to ManagementAdvice

    Survey? Listen and act on what you hear. Care about your employees. Get rid of those at executive level who are out of touch and care only about numbers. people count.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    It is a company in a industry in rapid decline with no future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III
    Current Employee - Territory Manager III

    I have been working at Reynolds American

    Pros

    Good Salary and Benefit comparable to other consumer products companies.

    Cons

    Micro Management.
    Lack of advancement opportunities.
    Inconsistent management practices, corporate vision one thing and at the division level completely different.
    #2 in the industry and in rapid decline, is unable to deliver competitive programs to sell in the field.

    Advice to ManagementAdvice

    Set standards for each individual territory, not blanket standards, realize one shoe does not fit all. What can be executed in the south may not be executed in the northeast based on societal pressures.
    Create more competitive contracts.
    Allow your territory managers to be sales reps vs merchandisers. Create a merchandising position like other consumer products companies do. Work orders and REM's are not the answer.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Great pay , Benefits and Lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds American

    Pros

    Pay and benefits

    If you survive long enough it looks good on resume, great company to get a foot hold in and use as a stepping stone to a professional company

    Cons

    Advancement: Can be fast if you look good (male or female) along with finding your way in upper managements pocket (place instrument, sing, suck up, have friendships, etc). No real exp. or knowledge needed.

    Middle management: The favored children who baby sit the lower force. There purpose is to do nothing but find fault/praise with whom the upper management wants moved up or removed. This creates a useless, non-trained middle management with little credentials/credibility, who give no respect and receive less. Great job if you can stomach the role, great pay with ultimate power (as long as it doesn’t interfere with upper managements feelings/motives), who always has someone to take the fall for them.

    The company’s favorite words are transparency, that’s why they have meetings to do nothing for a week but talk about their sales force in closed private settings. No real evidence is presented at these meetings and employees are never informed or given any chance to defend themselves. Thou it is said that numbers drive these meetings, numbers don’t take a week to look at (They are looked at monthly) and everything leaks from these meetings anyway (they cant even trust each other) causing massive damage afterwards as word comes down who was abused, favored and not liked. Based the majority of the time on hurt feeling and opinions with nothing to back them up except more of the same. This behavior does not represent a major company’s management principles, but Santa Fe Naturals management is young and has little true management training. It’s all about how to climb that ladder and placing your allies, no matter whom or what is in the way.

    Advice to ManagementAdvice

    Finish the RJR merger, at least they are transparent.

    Doesn't Recommend
  10.  

    Lack of respect and trust by IT managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Manager
    Former Employee - IT Manager

    I worked at Reynolds American

    Pros

    compesation and benefits are great based on the cost of living

    Cons

    Lack of trust and respect by the IT management, CIO of American Snuff is a manager that cannot be trusted. Tells you how great your performance and at your performance review you are told the opposite. The justification he used during the review were not factual. Performance objectives he personally impacted and it was used to justify the low rating. He did not trust his staff, or work ethics, The disappointment was when you show documentation to refute his claims HR ignored it. Last performance rating was left as a message on my phone.

    Advice to ManagementAdvice

    Managment in IT are managers not leaders

    Doesn't Recommend
  11. 3 people found this helpful  

    working for rj reynolds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Reynolds American

    Pros

    If you are working for a supervisor who truly is an excellent coach, it can be great. Many nice people work for rj reynolds. The president Susan Ivy as well as many of the other higher ups are very nice. the working culture is much better in the mid-west and the western united states.
    company car, phone allowance, internet allowance is all included. You will learn a lot as far as sales go. If you can sell tobacco, other companies figure you can sell anything.

    Cons

    Your job performance is based soley on whomever is your supervisor/coach. Had numerous fantastic bosses. Had two horrible bosses. One just didn't teach anything, the other took my ideas for business plans and said they were his/her own. Bullied, threatened, and sabatoged every aspect of my career. The problem is there is no one to back you because you are basically on your own. So beware if you get a bad boss immediately contact HR.

    Advice to ManagementAdvice

    There needs to be a better way to evaluate employee performance. sitting through the process makes me sick to my stomach. I observe managers throwing excellent employees under the bus to make themselves look better. all territory reps, account managers, key account managers, etc should have to ask at least three people to evaluate them as part of the performance based bonus . Rj reynolds is losing and will continue to lose excellent key people due to some really poor managers. No one should be written up before HR contacts them to get their side of the story.

    Doesn't Recommend

Reynolds American Photos

Reynolds American
Sante Fe Natural Tobacco Company - Home Office
American Snuff Company - Home Office

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