Reynolds American

www.reynoldsamerican.com
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  1. 10 people found this helpful  

    Great launch pad, probably not a life career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in Dallas, TX
    Current Employee - Territory Manager in Dallas, TX

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    There are few companies that offer what RJRT offers today, especially for recent college grads. You get a fully paid car, insurance, maintenance and fuel (even for personal driving). In addition, they cover your internet and cell phone bill while providing you with a laptop. The benefits include excellent health insurance, dental and 401K. Vacation time builds after a few years from 2-4 weeks.

    The pay is fairly decent for a new employee and climbs relatively fast based on your rating. You are pretty much guaranteed an annual salary and bonus increase unless you are basically inept. A new employee can expect to clear about 45-50K (give or take) without the expense of a car and gas, plus the random compensation of things listed above. After being with the company for about 5 years with no promotion, you can expect around 65-70K. Not bad. You receive a new Ford Fusion or Ford Escape every 3 years or 90K miles.

    This is a great company to build your resume and then move on. The sales training and skills you learn are outstanding and prepare you for almost any other career in sales, marketing, etc. When you are prepared to move on, most companies recognize that you are well trained and you are highly sought after.

    I must say, having worked for several fortune 500 companies, this company knows how to show employees a good time for their hard work. When you are traveling for business trips and training workshops, you receive nice meals, lodging, and plenty of drinks and entertainment.

    Most of the territory manager (entry level position) sales force are good, hard working people whom you are happy to call your peers. They come from all different ages and backgrounds, and each has something to offer you in the area of development and most are willing to help. There is a good feeling of camaraderie with most teams. You are also largely left alone and not micromanaged. If you are seeking a promotion, then this puts you under the microscope.

    The workload is realistic (almost easy) for about 7-8 months out of the year and ballistic for the other 4-5. There is no definite season for these times due to random price changes, tax increases, brand launches and strategy implementation.

    Cons

    This is a decent company, but it is not without its faults and it could be much better. For starters, initial training is something left to be desired. There is much to learn, especially in the first 6-12 months, and there is not much in the way of structured training. These include a complex (and inefficient) computer program, steps of a basic call, an ever changing pricing structure, brands and merchandising, certifications, administrative duties, etc. Much of this is left to your peers to train you. On the plus side, management does provide you with ample time to learn these things before holding you accountable for your performance.

    Most of the senior management that I have dealt with are actually competent people, but most of them are slaves to foolish corporate strategies. Once you have been around long enough to learn the business, you can start to see what will work and what is a bad idea. Half of management seems to have lost touch in this area. The other half forces a smile as they attempt to convince everyone how awesome the new (bad) ideas will be even when they know that we will soon be falling flat on our faces and scrambling to undo 3 months of pointless hard work in 80-120 outlets.

    I gave the CEO a thumbs down because while he is EXTREMELY intelligent, he and his counterparts are out of touch with what can be realistically achieved in the field to achieve sales growth and market share. The old CEO had the corporate strategy of "simple, bold, and focused" and we saw legitimate growth in the company for the first time in decades in this dieing industry due to smart and efficient decisions. When the new CEO took the reigns it was back to business as usual. This includes spinning our wheels while trying to implicate too many ideas at the same time which spreads our time in the field too thin. Much of this is spawns from following our competition (Philip Morris) around like puppy dogs, even when they are slowly dooming themselves to bankruptcy in the name of minimal market share gain.

    Be informed that we are known throughout the industry as the "whiny" company. Prepare yourself to put up a giant fuss over pennies or a product facing with all of your customers. There are 3 big players in this industry: Altria (Philip Morris), RJRT, and Lorillard. Altria is the king of the market, so they set many of the trends, they are very demanding, and they can get away with whatever they want because the industry needs them. Lorillard is in third place with mostly stagnant business having only one winning brand (Newport), and they are happy just being included in a business strategy. RJRT is stuck in the middle at a distant number two fighting tooth and nail for things that matter very little, and we end up making most large accounts so frustrated that they refuse to work with us.

    Promotion and company advancement are very possible, but not without jumping through multiple hoops and being charged with double standards. The company wants you to be an innovator and share new ideas and thoughts, but only if they coincide with whatever the corporate strategy happens to be at the time. Also, be prepared to be relocate and not end up where you ultimately wish to be. The good locations are often occupied by employees who want to remain where they are, so not much opens up except areas that are in the less desirable places in the country. The most you can realistically hope for is to be somewhat close to a desired atmosphere or your family. This is fine for an adventurous young graduate, but not for many others. On the plus side, the company does pay for you to move and provides you with a relocation bonus, even when you start. Upon your first promotion, they do the former plus cover any expenses of selling a house or breaking a lease.

    The bonus structure enrages most of the employees as well. For instance, corporate strategy for the past 4 years has been to kill off certain brands which are no longer seen as having growth potential. This means that we no longer promote them or provide these brands with any level of discounting. Fine, agreed. However, when these brands lose sales and market share (as they are intended to do) then our bonuses reflect on those losses and employees lose bonus money for performing what we were instructed to do.

    All in all, I would recommend this company to just about anyone looking to build their resume. If you are fine posting up anywhere to start over and grow your salary, you will also be happy. However, be prepared to relocate to an undesirable location, scratch your head at your monthly assignments, smile and nod, and be randomly disappointed with your bonus.

    content with the job at the moment because of the scarcity of other opportunities, and I have it good here overall, but a few changes would make all the difference.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Company that will continue to downsize

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III in Tulsa, OK
    Current Employee - Territory Manager III in Tulsa, OK

    I have been working at Reynolds American full-time (more than a year)

    Pros

    Not hard work, just need to stay organized and plan well. Well compensated for work that you do.

    Cons

    Tobacco industry will continue to consolidate sales force due to declining industry and need to cut expenses.

    Advice to ManagementAdvice

    Push back to Senior Level management and down focus on things that don't matter.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Think twice before getting involved with this Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Santa Fe, NM
    Current Employee - Anonymous Employee in Santa Fe, NM

    I have been working at Reynolds American full-time (more than 8 years)

    Pros

    Benefits are good, pay is good, office is beautiful, co-workers at my level are great.

    Cons

    Since 2007 this company has gone downhill since RJRT has come thru the doors. The transition of duties and jobs to RJRT in North Carolina have left many people that made this company what it is today without jobs. It is all about the all mighty dollar and trying to bring Marlboro down. There is a tremendous amount of favoritism, and if you are in the right crowd, you will do nothing wrong, get good raises, take long lunches, and basically come and go as you please on work hours.

    Advice to ManagementAdvice

    Lead by example, take a look at yourselves before judging other people. Get to know your team and make discussions based on facts instead of hear say. ELT- step up to the plate and quit sugar coating everything. When is the next severance package going to be offered? I will be taking it.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Working At RJ Reynolds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III in Cincinnati, OH
    Current Employee - Territory Manager III in Cincinnati, OH

    I have been working at Reynolds American full-time (more than 3 years)

    Pros

    Company Vehicle w/ fuel
    3 weeks vacation from the start

    Cons

    Software tracking in real time
    High political games - promotions are rare and based on whether the management teams likes you, not on individual contribution/merit.

    Advice to ManagementAdvice

    Change the corporate structure for more entry level management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    RJ Reynolds like any other Fortune 500

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager III in New York, NY
    Current Employee - Territory Manager III in New York, NY

    I have been working at Reynolds American full-time (more than 5 years)

    Pros

    Company car for personal use with free gas and maintainance. Home office and plenty of flexibility. Work/life balance. Great people to work with.

    Cons

    Promotions are mostly based on personal opinion and relations, rather than performance and talent.
    Future of industry is uncertain. Having to deal with retail managers and owners with little to no education and business knowledge.

    Advice to ManagementAdvice

    Need to change the current promotional system, or keep losing great talented people. Be willing to be open to constructive criticism and do not lable everyone who speaks their mind as being negative.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Easiest Job Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III in Las Vegas, NV
    Current Employee - Territory Manager III in Las Vegas, NV

    I have been working at Reynolds American

    Pros

    fun and easy job, pays great along with excellent benefits, depending on where you are relocated, you might end up in Alaska or Miami (No rhyme or reason as to why your being moved there or choices with other open territories)

    Cons

    The industry is declining rapidly, job cuts with continue along with less and less opportunity for advancement. LOTS of Politics with in the company!!

    Advice to ManagementAdvice

    Have your Resumes ready because this company will have massive layoffs in trade marketing with in the near future which accounts for 75 percent of RJ Reynolds budget along with 35% of their employees

    Disapproves of CEO
  8.  

    Freedome to work alone but slow promotion opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Territory Manager in Atlanta, GA
    Former Employee - Territory Manager in Atlanta, GA

    I worked at Reynolds American

    Pros

    Company car and you basically make your own hours.

    Cons

    While promotions are available there is no rhyme or reason to how they are handed out.

    Advice to ManagementAdvice

    Listen to employees at the bottom of the company, show loyalty and place them in a position to succeed and win.

    Recommends
    No opinion of CEO
  9.  

    Great on paper, Lack of Communication, Ultimately it is what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III in Los Angeles, CA
    Current Employee - Territory Manager III in Los Angeles, CA

    I have been working at Reynolds American

    Pros

    401K
    GREAT Starting Salary
    Company Car including Personal Use with Gas and Insurance Paid
    Company Cell/Laptop
    PTO
    Tuition Reimbursement
    Targeted 15% Bonus
    Excellent Sales People

    Cons

    -Micromanagement OVERKILL
    -Lack in Communication
    -Lack in Transparency
    -Lack of Trust in Territory Managers/Secretive Senior/Executive Management
    -Pressure to hit Quantity of Calls over Quality of Calls
    -Little to no room to Advance
    -Make you relocate to Advance

    Advice to ManagementAdvice

    Let your Territory Managers do their jobs. Don't apply artificial pressure by "strongly recommending" a certain amount of calls per day. Implement tools that increase transparency and set standards for each individual territory, not blanket standards. Listen to your TM's, they are your best asset.

    Approves of CEO
  10. 1 person found this helpful  

    Loved, loved, loved this company until the merge with Brown and Williamson.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Current Employee - Anonymous Employee in Winston-Salem, NC

    I have been working at Reynolds American

    Pros

    Great money.
    Pride in company.
    Fair.
    Great benefits.
    Reward hard work.

    Cons

    Since the merge the company says that the joint workforce is one happy family. RJR employees are disappearing and former B&W employees are being kept even though some are not qualified to be in the positions that they are in. The company wants you to be a "china breaker" and proactive, yet if your ideas differ from the person you report to, you are berated and not heard. They want you to do your job and what your manager tells you to do. Don't different ideas and opinions end up brining the best results? If you keep trying to bring up your ideas in a positive manner for purely the right reasons,(most efficient, proven, respected, credible) they will make you disappear because you look more intelligent then your boss. Then once you leave they wil take your ideas and call them their own.

    Advice to ManagementAdvice

    Excellent company if you are applying for an entry level position. Great pay, benefits and ability to gain experience in a difficult business. Get all you can and then move on within 5 years. Goal oriented, not people oriented.

    Disapproves of CEO
  11.  

    my experience was pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager II in Coram, NY
    Current Employee - Territory Manager II in Coram, NY

    I have been working at Reynolds American

    Pros

    The best reason to work for this company is the company car

    Cons

    If you are not mobil you can not be promoted.

    Advice to ManagementAdvice

    To allow their reps to do their jobs and not work them so much and mirco manager

    Approves of CEO

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