Reynolds American Reviews

Updated August 6, 2014
Updated August 6, 2014
257 Reviews

3.4
257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds American Chairman, President, & CEO Daniel M. Delen
Daniel M. Delen
36 Ratings

Review Highlights

Pros
  • Great benefits, Good starting pay, and for the most part great team members (in 32 reviews)

  • Great pay and benefits, but don't think it's long term (in 11 reviews)


Cons
  • There is almost zero work/ life balance (in 14 reviews)

  • Watch your back, senior management in information management have a problem with communicating the truth (in 14 reviews)

More Highlights

62 Employee Reviews Back to all reviews

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  1.  

    Great on paper, Lack of Communication, Ultimately it is what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III  in  Los Angeles, CA
    Current Employee - Territory Manager III in Los Angeles, CA

    I have been working at Reynolds American

    Pros

    401K
    GREAT Starting Salary
    Company Car including Personal Use with Gas and Insurance Paid
    Company Cell/Laptop
    PTO
    Tuition Reimbursement
    Targeted 15% Bonus
    Excellent Sales People

    Cons

    -Micromanagement OVERKILL
    -Lack in Communication
    -Lack in Transparency
    -Lack of Trust in Territory Managers/Secretive Senior/Executive Management
    -Pressure to hit Quantity of Calls over Quality of Calls
    -Little to no room to Advance
    -Make you relocate to Advance

    Advice to ManagementAdvice

    Let your Territory Managers do their jobs. Don't apply artificial pressure by "strongly recommending" a certain amount of calls per day. Implement tools that increase transparency and set standards for each individual territory, not blanket standards. Listen to your TM's, they are your best asset.

    Approves of CEO
  2. 1 person found this helpful  

    Loved, loved, loved this company until the merge with Brown and Williamson.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Winston-Salem, NC
    Current Employee - Anonymous Employee in Winston-Salem, NC

    I have been working at Reynolds American

    Pros

    Great money.
    Pride in company.
    Fair.
    Great benefits.
    Reward hard work.

    Cons

    Since the merge the company says that the joint workforce is one happy family. RJR employees are disappearing and former B&W employees are being kept even though some are not qualified to be in the positions that they are in. The company wants you to be a "china breaker" and proactive, yet if your ideas differ from the person you report to, you are berated and not heard. They want you to do your job and what your manager tells you to do. Don't different ideas and opinions end up brining the best results? If you keep trying to bring up your ideas in a positive manner for purely the right reasons,(most efficient, proven, respected, credible) they will make you disappear because you look more intelligent then your boss. Then once you leave they wil take your ideas and call them their own.

    Advice to ManagementAdvice

    Excellent company if you are applying for an entry level position. Great pay, benefits and ability to gain experience in a difficult business. Get all you can and then move on within 5 years. Goal oriented, not people oriented.

    Disapproves of CEO
  3.  

    my experience was pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager II  in  Coram, NY
    Current Employee - Territory Manager II in Coram, NY

    I have been working at Reynolds American

    Pros

    The best reason to work for this company is the company car

    Cons

    If you are not mobil you can not be promoted.

    Advice to ManagementAdvice

    To allow their reps to do their jobs and not work them so much and mirco manager

    Approves of CEO
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  5. 1 person found this helpful  

    Some things must Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager III  in  Kansas City, MO
    Current Employee - Territory Manager III in Kansas City, MO

    I have been working at Reynolds American

    Pros

    R J Reynolds offers a great benefit program, also a company car for your assignment

    Cons

    The lack of experience for new employees being promoted within 6months.

    Advice to ManagementAdvice

    We must find a better way to measure employees performance

  6. 1 person found this helpful  

    R.J. Reynolds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Winston-Salem, NC
    Former Employee - Anonymous Employee in Winston-Salem, NC

    I worked at Reynolds American

    Pros

    Good pay and benefits, pretty good people to work with. Lots of politics though, and many difficult individuals work there.

    Cons

    Continued uncertainty about ongoing employment in the tobacco industry. So many layoffs over the years have people continually watching their backs.

    Advice to ManagementAdvice

    Watch those who are always playing the politics game. They might be treating management one way, but they're treating their peers differently.

  7. 1 person found this helpful  

    Don't Bother/ Management to be desired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Territory Manager  in  Portsmouth, VA
    Former Employee - Territory Manager in Portsmouth, VA

    I worked at Reynolds American

    Pros

    *Flexability
    * benefits including company car
    * work independently, no boss constantly with you
    * somewhere or place different daily
    *yearly conference to gather all employees
    * salary is okay, but could use improvement

    Cons

    *un-obtainable objectives and goals
    * no matter how much experience, you must have a degree & be relocateable or forget a promotion!!!
    * management can definitely be one sided/ its not what you do! its if your manager likes you!
    * listen to the field, we are out here everyday doing what we do best
    *company direction changes constantly and not always for the best

    Advice to ManagementAdvice

    *plan your work and work your plan/
    *why so much stress, its only tobacco
    * treat all equal
    * check out competitive salaries

    No opinion of CEO
  8.  

    Good Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Territory Manager  in  New York, NY
    Former Employee - Territory Manager in New York, NY

    I worked at Reynolds American

    Pros

    Well known company, good benefits, 401k match, company car, health dental, sick time, vacation time. Excellent if you can work well on your own

    Cons

    Only way to get a promotion is to move. The balance of work and personal life is often a conflict. Constantly making changes either on contracts, pricing, or POS that it becomes difficult to focus and causes many reps to become stressed. As soon as you are done with one task, you have a list of other things that must be done.

    Advice to ManagementAdvice

    Changes are good, but they cannot be so frequent. Also, give enough time for employees for complete administrative duties (so it is not on personal time)

  9.  

    Life @ RJR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Electronic & Instrumentation Technician  in  Tobaccoville, NC
    Current Employee - Electronic & Instrumentation Technician in Tobaccoville, NC

    I have been working at Reynolds American

    Pros

    The money and benifits are very good. There are some fine people to work with.

    Cons

    A lot of people are doing as little as possible but complain about everything. No direction from management but they expect everyone to just do ther job. It isn't going to happen that way but there is no one to tell that to. If you mention anything at all then they tell you that your being to negative.

    They move the managers around and the ones that use to know ther jobs and the processes are gone to be replace by someone who knows nothing of the job or their function but is expected to evaluate you in your job perfomance when he doesn't even know what you are doing.

    Advice to ManagementAdvice

    Leave managers in their jobs long enough for them to learn the process and function. Quit moving people around so much. If they give the managers a raise then you should give the hourly workers one to; otherwise you will be creating a lot of resentment and low morale.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Tobacco Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Territory Manager  in  Lakewood, NJ
    Former Employee - Territory Manager in Lakewood, NJ

    I worked at Reynolds American

    Pros

    company car, decent salary, lots of freedom, pretty good benefits, work from home, work independently, run your territory the way you want

    Cons

    You have to be comfortable working for a tobacco company, your car is filled to the roof with signs, pos material, and junk. Constantly changing enviornment.

    Advice to ManagementAdvice

    Stick to one strategy and don't constantly change your mind about things. Keep the prices the same for more than 30 days.

    Approves of CEO

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