Reynolds and Reynolds Reviews

Updated August 16, 2014
Updated August 16, 2014
636 Reviews

2.9
636 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Reynolds and Reynolds Chairman & CEO Bob Brockman
Bob Brockman
500 Ratings

Review Highlights

Pros
  • They had a range of entry level positions available that they were recruiting for that peaked my interest (in 30 reviews)

  • It always surprised me how so many good people ended up working for such terrible leadership (in 21 reviews)


Cons
  • Upper management does not allow for managers to give recommendation letters (in 41 reviews)

  • There is absolutely no room for advancement (in 12 reviews)

More Highlights

218 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Naked Lime Marketing-Owned by Reynolds and Reynolds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate  in  Houston, TX
    Current Employee - Marketing Associate in Houston, TX

    I have been working at Reynolds and Reynolds full-time for less than a year

    Pros

    The only good thing about working here are the fellow coworkers and the cookies in the lunch room. Everyone here collectively agrees that this place sucks the life out of you, and makes you wish you were hit by a bus instead of going to work.

    Cons

    Training is a joke - all classes and no hands on training, then they throw 50-80 accounts at you unannounced and expect you to be perfect at doing your job. The pay is nothing so you're broke all the time, the benefits are fluffed up, supervisors treat you like children, and yes, they only promote from within, but I wouldn't advise anyone to stay here long enough for that to happen. There aren't even any freakin' windows in the Naked Lime office!! It was previously a warehouse, so you walk in and are immediately depressed. How a person stays sane here I have no idea. Also, for a company that specializes in technology (for car dealerships) their own programs are the most ineffective tools ever and constantly cause problems. It got to the point where we attempted to warn new trainees about how awful it truly was. In conclusion, if you'd like to spend every day in a meaningless, soul sucking job that makes you want to cry under you desk, and causes anger and alcohol issues then feel free to apply. But don't say you weren't warned.

    Advice to ManagementAdvice

    For all the BS your employees put up with you need to pay them more. And it wouldn't kill you to add a window or two to the Naked Lime office. Seriously. I couldn't even tell there was a thunderstorm until I walked outside.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Welfare is better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Drone  in  Houston, TX
    Former Employee - Drone in Houston, TX

    I worked at Reynolds and Reynolds full-time for more than 3 years

    Pros

    Did not contract the black plague - yet.

    Cons

    All senior leadership from Bobo down.

    Advice to ManagementAdvice

    Advice is pointless, as they are the smartest people in the world.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Slippery Slope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst  in  Houston, TX
    Former Employee - Marketing Analyst in Houston, TX

    I worked at Reynolds and Reynolds full-time for more than a year

    Pros

    Paycheck, experience, will hire people out of college. Best reason to work there are you co-workers, management will make you want to leave.

    Cons

    Will do anything to keep money from you. For a conservative, Christian company, they are pretty heartless. Work life trumps family life. Management is confused as far as what direction the company is going in. They like to aquire companies then don't know what to do when they merge. There's no structure; management created their own rules when you go to them with something different, their answer only benefits themselves. High turnover rate that management tries to push under the rug claiming it's not bad however there was as high as 8 people quitting withing a 2 month period but have yet to look into what the problem is. Instead of asking people that quit why they did and what the problem(s) were, they send you something in the mail asking you to rate something. Training is awful. Everyone gets trained different and when you finally get into your job role, you quickly realize they didn't focus on the correct things and you feel like you're drowning, but management insists that the problem lies with you, not their training program. Departments don't work with each other. Often times, they work against each other because although Reynolds and Reynolds is one company, they go by several names (Callbright, Naked Lime, etc).

    Advice to ManagementAdvice

    Listen to the people that work for you. In the end THEY are the ones that are keeping your company afloat and unhappy employees at the bottom of the chain hurts your bottom line.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    If you have a choice, go elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer  in  Dayton, OH
    Former Employee - Network Engineer in Dayton, OH

    I worked at Reynolds and Reynolds full-time for less than a year

    Pros

    Some people are good human beings. The on-site cafe food is typically pretty good.

    Cons

    Seriously one of the most soul-sucking and brain-numbing places to work. They expect the world of you for the measly salary they give, and then try and sugar coat it with the illusion of a raise or their less than adequate "benefits". First off, I got cheated out of insurance, I was hired right before open enrollment, when I went to submit my information, I was told that I wasn't yet eligible and would have to wait until the end of my 120 day probation period. After the probation period, I was then told that I should have submitted for coverage during open enrollment by the exact same person from HR.

    The office politics are always against the new guy, even if you know more about IT than your coworkers. 2 of my team members had 0 idea that the server system runs on Unix, and tried to convince me that it was Windows Server 2012, one the 2 has even been working there for 15 years; and that's only 1 example of their complete ineptitude for IT.

    The Management will watch your social networks for anything that they could reprimand you for, or even terminate. Be warned to set everything on your Facebook, Twitter, LinkedIn, anything to private! Additionally, if they, or any co-worker, finds out that you are actively looking, or if they can untruthfully prove that you are looking for other employment, they will immediately terminate you. If any of the people who have been there for a while feel, even remotely, threatened by you, then every day will seem like the worst day.

    Only 2 people on my entire team ever did any work, 1 was always in the company gym, and the other was able to just sit there on her phone all day, primarily because all the men in the department would stand around and gawk at her, and distract any work from being done with their constant meandering around her desk.

    When, or if, you are let go, the VPs who do it will know absolutely no reason as to why they are doing it, just that they are. They'll even fire you for a family emergency, and even if you have the hospital records to verify it, and your boss, whom was fully aware of the situation from it's start, let's you work from home for a few days to help oversee recovery, so all your bases are covered, so you didn't actually miss any days, and based on the reports for your team, you still got more work done than anyone else who was present those days, all that will be overlooked because you missed 2 hours, and that was unacceptable, even though you had sick time, and vacation time to cover it, and you offered to use that time if needed.

    R&R is a soul sucking, toxic, destructive environment, that will leave you wondering when you stopped valuing yourself, and your time. I even went back to the job I had prior to being hired, for substantially less pay, just to get away from the misogyny, favoritism, nepotism, and demoralization done by the staff. If anything they should be investigating their current employees for their unfavorable practices at work.

    Advice to ManagementAdvice

    Rework the entirety of the organization from the top.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Not Enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Indianapolis, IN
    Current Employee - Sales Representative in Indianapolis, IN

    I have been working at Reynolds and Reynolds full-time for less than a year

    Pros

    With the pricing they charge customers, the compensation package is good. Perks included insurance, expenses, company car, vacation time, company trips.

    Cons

    Overpriced Products, Horrible Employee Agreements. Company policies I have never heard of anywhere. It is illegal to smoke tobacco products and remain an employee. Seems like this should be illegal.

    Advice to ManagementAdvice

    Management has a very arrogant. Do it our way or hit the road. The road is a better place than to work for a company that wants to dictate your life outside of work. I'm not a smoker and never have been, but how long before they want to dictate drinking beer or what church I attend. Just over the top in their management requirements.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Great Growing Company until Bob Brockman took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager  in  Dayton, OH
    Former Employee - Product Manager in Dayton, OH

    I worked at Reynolds and Reynolds full-time for more than 10 years

    Pros

    Weekends - when you weren't working.

    Cons

    Where do I start ... After hours "desk inspections" by management, no raises for years and years, The CEO would call "all hands meetings" to tell us who to vote for in local and national elections, upper management wears badges that say "EXECUTIVE" on their shirt so employees can show appropriate respect, no hard drives - everything is stored on common drives so it can be "reviewed" in case someone decides to do something personal on their work computer. If your resume is found on a job site you are fired immediately. the absolute worst work environment with a culture of fear and bullying that I have ever seen.

    Advice to ManagementAdvice

    Time to retire Mr. Brockman- please sell the company and you and all of your minions can - let this company be great again.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  College Station, TX
    Former Employee - Software Developer in College Station, TX

    I worked at Reynolds and Reynolds full-time for more than 3 years

    Pros

    I enjoyed the people on my team, but everybody that I knew hated working there unless they were at least a supervisor.

    Cons

    Management did not care about you. Personally, my supervisor was very scatter-brained and would forget meeting specifics half an hour later.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    RUN AWAY. Don't waist your time or resume space you are in for a miserable experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reynolds Solutions Specialist  in  Kettering, OH
    Former Employee - Reynolds Solutions Specialist in Kettering, OH

    I worked at Reynolds and Reynolds full-time for less than a year

    Pros

    My Co-workers on the call center floor were very supportive
    There are several Onsite restaurants (even though they are only open during hours that are beneficial to day shift)
    onsite banking

    Cons

    Your training will vary. If you come in with a large group you will get group training from a supervisor. If you come in when only a couple people are hired in together you get one on one training but it is from one of your co-workers and information you receive during that kind of training is never the same as other training.
    Management always focuses on what you did wrong and there is no recognition for anything done right.
    If you ask for additional training because you didn't understand something, management thinks you are stupid and will look for ways to get you to quit (like changing your shift.)
    At least one new person will start each week and there are only between 38-42 positions in this department so turnover is huge.
    There are several people in this department who have been there long before the take over (7 years or more) but then there is no one who has been there between 2-6 years. Most employees have been there less than 2 years and the only reason they are still there is because they want a career in IT development and this job really doesn't have any prerequisites.
    Hours of operation are 6am-11pm M-F and 8am-6pm on Sat. Your shift changes based on business needs each year. So if you have a second job or go to school Reynolds will not work around your schedule.
    There are NO RAISES!!! I spoke to 31 of the 38 solutions specialists and none of them have received raises since the take over 7+ years ago.
    If you do move up in the company during the first 2 years it is a lateral promotion (no raise) even though you are doing more work. If management likes the work you do you will be forced to take a lateral promotion or you will be let go. The only way to get a promotion with a raise is to become one of the 3 supervisors.
    You will be told during the interview process that you can change departments within the company but in this department you are strongly discouraged to reach out to another department (probably because they cannot keep anyone in this department)
    This position is not a way to get your foot in the door. It would only be a decent starting point if you want to go to another company in the IT field.
    One of the supervisors has an issue with women and discriminates. However if you bring this to management they don't do anything about it, but encourage you to quit if you are not happy. If you take it to upper management you will get nothing but a company response of "We back all of our supervisors". There is no HR department so if you have an issue or severe complaint you have to go through the government and file a claim with the labor board.
    Each supervisor has their own rules and you have to follow those rules based on who is the supervisor during your shift.
    Benefits are terrible. You get 2 plans to chose from. A high deductible where you pay about 100 a month for a family of 4 and have to pay all of your medical expenses and prescriptions out of your pocket until you reach 6000 for the year. Or you can take the low deductible and pay 387 a month for a family of 4 but sill pay out of pocket for all medical expenses and prescriptions until you reach 2000 for the year.

    Advice to ManagementAdvice

    Place value on your employees. Let them speak freely so they feel like they can come to you when there is an issue so it can be resolved. Employees are afraid to speak up for fear of losing their job or having their shift changed. Don't force employees to take lateral promotions. At the very least employees who meet expectations should get a cost of living raise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    I think their reputation speaks for itself...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds and Reynolds

    Pros

    If you are a college student needing a flexible job schedule for school or you have little experience in the job world, you won't be happy with this company.

    Cons

    Upper management seems to care more about what they are doing when they aren't working. Middle management cares more about how to join upper management than work. Social circles are the only way to advance in their system. Benefits...eh.

    Advice to ManagementAdvice

    Quit worrying about the next trip to Vail or the next time you're going to Cabo or whereever you're going this year and start trying to improve things at the middle and lower levels.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Fired under false drug charges that I proved were incorrect with a hair follicle test.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Engineer  in  Detroit, MI
    Former Employee - Field Engineer in Detroit, MI

    I worked at Reynolds and Reynolds full-time for more than 8 years

    Pros

    Worked solo, good relationships formed with customers.

    Cons

    Horrible management who throws you under the bus and will never support you. Your passed up for promotions based on friendships and lies and once your passed up your targeted for release. Life is better now, my health has improved and I"m now a manager over 2 IT departments for a very large auto industry manufacture. Human nature is a incredible beast to tame, it amazes me when you think you can trust someone how they stab you in the back the first chance they get. There is no career advancement or training provided, you in the position you hired for and that's it unless your in the circle of management getting drunk on the company dollar.

    Advice to ManagementAdvice

    Overhaul from the top down..better yet, sell the company to someone who can do something better with it. Stop trying to find reasons to fire good employees. Give your employees a respectable wage, it's awkward teaching someone who makes more money than yourself how to do their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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