Reynolds and Reynolds Reviews

Updated June 26, 2015
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Reynolds and Reynolds Chairman & CEO Bob Brockman
Bob Brockman
192 Ratings

Pros
  • As an entry-level associate you will gain a lot of the experience you need to explore employment opportunities later (in 32 reviews)

  • It always surprised me how so many good people ended up working for such terrible leadership (in 22 reviews)

Cons
  • If you take it to upper management you will get nothing but a company response of "We back all of our supervisors" (in 43 reviews)

  • Not much room for advancement, from what I could tell (in 13 reviews)

More Pros and Cons

212 Employee Reviews

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  1. Laser Team Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laser Team Technician in College Station, TX
    Former Employee - Laser Team Technician in College Station, TX

    I worked at Reynolds and Reynolds part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They were flexible with my college schedule

    Cons

    Dirty job and work environment, very low pay.

    Advice to Management

    Improve working conditions for employees


  2. Not a great place if you're not a white male

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Reynolds and Reynolds full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    -Has an intensive hiring and training process
    -Has a good open-door policy
    -It can be easy to change departments, for the most part. I saw it a couple times.
    -Onsite cafeteria
    -Two of the three offices have an on-site gym

    Cons

    -If you are a white male, it will help. They don't hire many people of color, they don't promote women often. Knew some HR people who were told not hire fat people or women who are pregnant. And I saw an openly gay guy fired on his second day for very transparent reasons.
    -They are a very conservative company and management even gets courses that, around election time, will talk about politics in -only- a very GOP mind-set.
    -It is hard to get promoted
    -They have a LOT of turn over
    -The pay is just ok/poor for the hours they expect you to work
    -A 9-5 job is actually an 8-5 job and you usually end up working a 7:30-5:30 job with guilt trips if you leave
    -Many departments have a very "us verses them" mentality

    Advice to Management

    Leave politics at the door, it doesn't belong in the workplace.
    You are missing out on a lot of talent with your discrimination.
    If you paid better you may not have as many people leave.


  3. Quality assuramce specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds and Reynolds

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Enjoyed co workers and the activities after work

    Cons

    NO room for advancement and current management have no leadership skills


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  5. Helpful (4)

    Solution Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Houston, TX
    Current Employee - Solutions Specialist in Houston, TX

    I have been working at Reynolds and Reynolds full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    2 years ago I would of said the people, but that has changed as well

    Cons

    Your immediate supervisor is your HR.
    When calling your supervisor for help on a issue you are ridiculed until you no longer want to call when a question arises.
    If you are in sales, each department within this company sales against each other.
    New products are decades old and you are still forced to shovel it down your customers neck.
    Work life balance is nonexistant. 24/7 with a home office.
    GOOD LUCK ENJOYING VACATION TIME!!
    Career opportunities are only for the drinking buddies of current management.
    Compensation is descent as long as you are willing not to have a family or personal life.
    Senior Management: Who are you?? Once again, only drinking buddies know who these guys and gals are. Dayton meetings are like Communist Russia. Keep them full of bread and vodka and they will not realize how bad it is.

    Advice to Management

    This could be a great company once again. We have to become customer friendly again. Also, there is a giant disconnection between departments and also between the field and corporate. This has lead to employees becoming about themselves and not the greater picture. Stop selling off parts and products of the company to competitors, while at the same time still asking your employees to push them.


  6. Helpful (4)

    Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Analyst in Houston, TX
    Former Employee - Marketing Analyst in Houston, TX

    I worked at Reynolds and Reynolds full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They're always hiring (which is a red flag)

    Cons

    This is a horrible company with zero room for advancement.
    Low pay.
    The interview process is mysterious and cumbersome. I went through 3 rounds of interviews with the F.B.I. and it was much more straightforward than Rey and Rey.

    Advice to Management

    Hire people who can actually work, not professional interviewers. Your managers are poor leaders and the work environment is horrendous.


  7. Helpful (9)

    Worst place ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds and Reynolds

    Pros

    They suck you in with a company car, phone, laptop, benefits. The sales training is decent but is way too long.

    Cons

    top down management, bad culture, no HR, management doesn't care about employees only money. inefficient processes for doing business. customer hate them because they lock them into long contracts and put stuff in the contract the customer doesnt need


  8. Helpful (1)

    Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Reynolds and Reynolds full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    There are plenty of sports teams to participate in. The pay is better than most of the other jobs in town. Good beginning job for part timers.

    Cons

    It's safer to stay part time. There is absolutely no room for advancement for full timers. Also the full timers are the ones who have to deal more with upper managements childish arguments with you being stuck in the middle. The pay isn't worth the amount of stress that you would have to deal with. If you just want a year of experience it probably would be okay, but anything longer is a bad idea.

    Advice to Management

    Instead of pointing fingers at each department over an issue figure out how to prevent that issue. Also, actually try to promote the team spirit all of you talk about rather than pitting us against one another.


  9. Helpful (46)

    Reynolds and Reynolds 30 for 30: The Rise and Fall of the Third Reych

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Dayton, OH
    Former Employee - Sales Representative in Dayton, OH

    I worked at Reynolds and Reynolds full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    On average you will work 30% longer and 30% harder for 30% under the industry standard salary for your labor. If you take nothing else from this review remember that simple fact. It is the centerpiece of every internal gripe session within the Reynolds work environment. Now, there are quite a few superficial pros. Yet underneath their thin veneer are the harsh realities they attempt to obfuscate. The Dayton facilities are a gorgeous memorial to the old Reynolds before Brockman's policy of profiteering took over. These days the on-site gym, cafeteria, health clinic, and convenience center all feel like a vestigial remnant of better days long since past. Why you ask? Well, like most people I can bring my own lunch. So why not pay me more money to buy bread? I have a family physician. Why not provide real health benefits instead of the current legally mandated bear minimum "coverage" with every doctor out of network and only 6 sick days 4 of which require doctor's notes? And speaking of benefits shall we discuss the lackluster leave package and the much lauded 6% matching 401K? No vacation the first year and only 10 days for your first five years is a clear statement from leadership: you live to work. As for the matching 401K plan that kicks in after two years it behooves any thinking worker to consider the reality that should he/she take a new job making even 10% more he/she could effectively match their own 401K up to that level and still have some left over. Besides, most employers match up to 5% anyway, so why should I let fear of loss distract me from probable gain especially when that 10% figure usually ends up being much more (about 33% more in my case)? Lastly, the people are generally pleasant although quite subdued, seemingly servile even, and the fear of leadership is both real and excessive even for a Walmart of the white collar world corporation such as Reynolds and Reynolds.

    Cons

    Bob Brockman. Nobody wants to say it, at least not publicly, but it's true. Let's begin with a short history lesson. This company went from private to public and then back to private again in 2006. And so began what would one day be described by me as the Third Reych. Backed by New York bankers (Goldman Sachs/Vista Equity Partners) Brockman had executed a well publicized hostile takeover of Reynolds. He assumed an authoritarian role over the company and began firing people left and right, cutting salaries/benefits drastically, crafting convoluted customer contracts designed to discretely, but legally extract more money from them, and firing/suing anyone who stood in his way. It got so bad that in 2009 Glassdoor.com rated this company the third worst employer in the United States of America. Since then all of the ReyRey propagandists or "digital reputation management specialists" (decent writers, better softball players) are "encouraged," take that as you will, to write positive reviews on this site to ensure it never makes that list again. In this respect they have been moderately successful, but by most accounts things are worse than ever. Although his top cronies will forever swear allegiance you may be surprised to hear there are lowly laborers who remain loyal and loudly so. But, from what I see it is only because they remember the ODJFS bread lines back in 2008 and are grateful just not to be dead even if they aren't really living either. I suppose that is Brockman's wage philosophy: keep workers fed enough to not revolt (leave) and to work, but never so much that they sate their hunger pains and start doing some real thinking (why are my wages/benefits/work environment so lacking?).

    Enough history! Aren't I being unfair? After all, 2008 was bad for all of us including Brockman, right? Perhaps in the sense that I think it delayed the end game of his banker backed corporate raid of a once great company. I mean the guy cashed in on everything from employee pension funds to Reynold's reputation itself. His failed bid to sell the company back in 2012 only made things worse for employees and customers alike. Salaries and benefits continued to get cut, remain stagnant, all the while prices increased along with customer dissatisfaction and you better believe you will hear about it especially if you are in sales. The money siphoned off from employees/customers has been used to purchase high quality products from more creative companies we couldn't possibly build ourselves, such as Add on Auto and Docupad.

    All this time Brockman has been getting richer as we get poorer. After all, and this is important to understand, the money is there. Reynolds and Reynolds is an incredibly profitable company, just beautiful on paper, but very little of that money finds itself in employees accounts no matter how hard they work. They should put a big sign over the entrance "ARBEIT MACHT SIE GELD" (work makes you money). Most the sales people I knew worked at least 50 hours a week, usually more, and their stress/caffeine levels were in the stratosphere. Turnover was atrocious while many more ended up working themselves into physical/mental exhaustion only to end up being treated like Boxer from Animal Farm. Yet, few ever really seemed to make any money and most of us agreed we didn't want to think where we would be without our spouse's income especially if we had children. The proverbial army of recent graduates ReyRey hires don't care about the future, they are living college life 2.0 with three roommates, cheap food, and weekend parties so they don't care about a real living wage, heck, they may not even know the difference yet. And the ranks are always being refilled by young, unseasoned, and desperate individuals. Indeed, your experience with the hiring process will end up being a perfect microcosm for your entire Reynold's career. And speaking of tedious, invasive, and unrewarding procedures...

    How about day to day life in the Reych? Oppressive micromanagement at the expense of your pocketbook, productivity, and sanity. Everything is tracked, everything is watched, everything is catalogued, everything is scrutinized. Like any authoritarian personality Brockman trusts no one, so surveillance is a constant companion. The sheer amount of records, reports, and paperwork you must generate to satisfy his insecure need to watch and control everything is staggering. Management is his inept, impotent mouthpiece. Morale is in the toilet. Nobody feels secure. Everybody talks about escape. Some said the front was nearing us but I wasn't going to wait around for the buyout liberation. I followed orders, clicked my heels, outwardly celebrated the Brockman cult of personality, showed up to Pitstop propaganda rallies, saluted/clapped, participated in the 2 minute hates against ADP/CDK, earned a promotion, and used it to get heck out.

    Advice to Management

    Loyalty to Brockman comes at a price. If you're wiling to pay that fee so be it. But, don't be surprised if you show up one day to find a secretary standing in your cubicle with an empty box. On that day you will be left only with the unsatisfying realization that you were just as expendable to Bob as the rest of us.


  10. Where do i start...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bench Tech in College Station, TX
    Current Employee - Bench Tech in College Station, TX

    I have been working at Reynolds and Reynolds part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Gain experience in computer hardware

    Cons

    leads are over your shoulder looking at what you do, you can't even stop doing your work for 1 minute, it sucks

    Advice to Management

    Give more attention to your current employees, appreciate their work.


  11. Helpful (6)

    An exercise in futility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst in Houston, TX
    Current Employee - QA Analyst in Houston, TX

    I have been working at Reynolds and Reynolds full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Worked at my own pace. Middle management is approachable and usually on your side. Great starter career.

    Put in your two years and get out.

    Cons

    Company really needs to review its pay policies. The people you train WILL have salaries matching yours. Nobody is paid what they're worth - they are paid based on what year it is.

    Learn how to support 7 products in 2 years? Submit countless proposals on how to improve products and procedures? Actually care about doing a good job? Too bad, here's the "standard" raise. See you again in a year.

    This company is bleeding talent and couldn't care less.

    Advice to Management

    Stop running your company like a socialist regime. Use your actuaries and pay employees what they are worth.

    Stop wasting your resources making and buying products you already have.



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