Reynolds and Reynolds

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Reynolds and Reynolds Reviews

Updated March 5, 2015
Updated March 5, 2015
209 Reviews
1.0
209 Reviews
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Reynolds and Reynolds Chairman & CEO Bob Brockman
Bob Brockman
209 Ratings

Review Highlights

Pros
  • Several entry-level opportunities with on-the-job training (in 32 reviews)

  • It always surprised me how so many good people ended up working for such terrible leadership (in 22 reviews)


Cons
  • Upper management does not allow for managers to give recommendation letters (in 43 reviews)

  • Not much room for advancement, from what I could tell (in 13 reviews)

More Highlights

209 Employee Reviews Back to all Reviews

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  1.  

    Where do i start...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bench Tech in College Station, TX
    Current Employee - Bench Tech in College Station, TX

    I have been working at Reynolds and Reynolds part-time (more than a year)

    Pros

    Gain experience in computer hardware

    Cons

    leads are over your shoulder looking at what you do, you can't even stop doing your work for 1 minute, it sucks

    Advice to ManagementAdvice

    Give more attention to your current employees, appreciate their work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Reynolds and Reynolds 30 for 30: The Rise and Fall of the Third Reych

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Dayton, OH
    Former Employee - Sales Representative in Dayton, OH

    I worked at Reynolds and Reynolds full-time (more than a year)

    Pros

    On average you will work 30% longer and 30% harder for 30% under the industry standard salary for your labor. If you take nothing else from this review remember that simple fact. It is the centerpiece of every internal gripe session within the Reynolds work environment. Now, there are quite a few superficial pros. Yet underneath their thin veneer are the harsh realities they attempt to obfuscate. The Dayton facilities are a gorgeous memorial to the old Reynolds before Brockman's policy of profiteering took over. These days the on-site gym, cafeteria, health clinic, and convenience center all feel like a vestigial remnant of better days long since past. Why you ask? Well, like most people I can bring my own lunch. So why not pay me more money to buy bread? I have a family physician. Why not provide real health benefits instead of the current legally mandated bear minimum "coverage" with every doctor out of network and only 6 sick days 4 of which require doctor's notes? And speaking of benefits shall we discuss the lackluster leave package and the much lauded 6% matching 401K? No vacation the first year and only 10 days for your first five years is a clear statement from leadership: you live to work. As for the matching 401K plan that kicks in after two years it behooves any thinking worker to consider the reality that should he/she take a new job making even 10% more he/she could effectively match their own 401K up to that level and still have some left over. Besides, most employers match up to 5% anyway, so why should I let fear of loss distract me from probable gain especially when that 10% figure usually ends up being much more (about 33% more in my case)? Lastly, the people are generally pleasant although quite subdued, seemingly servile even, and the fear of leadership is both real and excessive even for a Walmart of the white collar world corporation such as Reynolds and Reynolds.

    Cons

    Bob Brockman. Nobody wants to say it, at least not publicly, but it's true. Let's begin with a short history lesson. This company went from private to public and then back to private again in 2006. And so began what would one day be described by me as the Third Reych. Backed by New York bankers (Goldman Sachs/Vista Equity Partners) Brockman had executed a well publicized hostile takeover of Reynolds. He assumed an authoritarian role over the company and began firing people left and right, cutting salaries/benefits drastically, crafting convoluted customer contracts designed to discretely, but legally extract more money from them, and firing/suing anyone who stood in his way. It got so bad that in 2009 Glassdoor.com rated this company the third worst employer in the United States of America. Since then all of the ReyRey propagandists or "digital reputation management specialists" (decent writers, better softball players) are "encouraged," take that as you will, to write positive reviews on this site to ensure it never makes that list again. In this respect they have been moderately successful, but by most accounts things are worse than ever. Although his top cronies will forever swear allegiance you may be surprised to hear there are lowly laborers who remain loyal and loudly so. But, from what I see it is only because they remember the ODJFS bread lines back in 2008 and are grateful just not to be dead even if they aren't really living either. I suppose that is Brockman's wage philosophy: keep workers fed enough to not revolt (leave) and to work, but never so much that they sate their hunger pains and start doing some real thinking (why are my wages/benefits/work environment so lacking?).

    Enough history! Aren't I being unfair? After all, 2008 was bad for all of us including Brockman, right? Perhaps in the sense that I think it delayed the end game of his banker backed corporate raid of a once great company. I mean the guy cashed in on everything from employee pension funds to Reynold's reputation itself. His failed bid to sell the company back in 2012 only made things worse for employees and customers alike. Salaries and benefits continued to get cut, remain stagnant, all the while prices increased along with customer dissatisfaction and you better believe you will hear about it especially if you are in sales. The money siphoned off from employees/customers has been used to purchase high quality products from more creative companies we couldn't possibly build ourselves, such as Add on Auto and Docupad.

    All this time Brockman has been getting richer as we get poorer. After all, and this is important to understand, the money is there. Reynolds and Reynolds is an incredibly profitable company, just beautiful on paper, but very little of that money finds itself in employees accounts no matter how hard they work. They should put a big sign over the entrance "ARBEIT MACHT SIE GELD" (work makes you money). Most the sales people I knew worked at least 50 hours a week, usually more, and their stress/caffeine levels were in the stratosphere. Turnover was atrocious while many more ended up working themselves into physical/mental exhaustion only to end up being treated like Boxer from Animal Farm. Yet, few ever really seemed to make any money and most of us agreed we didn't want to think where we would be without our spouse's income especially if we had children. The proverbial army of recent graduates ReyRey hires don't care about the future, they are living college life 2.0 with three roommates, cheap food, and weekend parties so they don't care about a real living wage, heck, they may not even know the difference yet. And the ranks are always being refilled by young, unseasoned, and desperate individuals. Indeed, your experience with the hiring process will end up being a perfect microcosm for your entire Reynold's career. And speaking of tedious, invasive, and unrewarding procedures...

    How about day to day life in the Reych? Oppressive micromanagement at the expense of your pocketbook, productivity, and sanity. Everything is tracked, everything is watched, everything is catalogued, everything is scrutinized. Like any authoritarian personality Brockman trusts no one, so surveillance is a constant companion. The sheer amount of records, reports, and paperwork you must generate to satisfy his insecure need to watch and control everything is staggering. Management is his inept, impotent mouthpiece. Morale is in the toilet. Nobody feels secure. Everybody talks about escape. Some said the front was nearing us but I wasn't going to wait around for the buyout liberation. I followed orders, clicked my heels, outwardly celebrated the Brockman cult of personality, showed up to Pitstop propaganda rallies, saluted/clapped, participated in the 2 minute hates against ADP/CDK, earned a promotion, and used it to get heck out.

    Advice to ManagementAdvice

    Loyalty to Brockman comes at a price. If you're wiling to pay that fee so be it. But, don't be surprised if you show up one day to find a secretary standing in your cubicle with an empty box. On that day you will be left only with the unsatisfying realization that you were just as expendable to Bob as the rest of us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    An exercise in futility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Analyst in Houston, TX
    Current Employee - QA Analyst in Houston, TX

    I have been working at Reynolds and Reynolds full-time (more than 3 years)

    Pros

    Worked at my own pace. Middle management is approachable and usually on your side. Great starter career.

    Put in your two years and get out.

    Cons

    Company really needs to review its pay policies. The people you train WILL have salaries matching yours. Nobody is paid what they're worth - they are paid based on what year it is.

    Learn how to support 7 products in 2 years? Submit countless proposals on how to improve products and procedures? Actually care about doing a good job? Too bad, here's the "standard" raise. See you again in a year.

    This company is bleeding talent and couldn't care less.

    Advice to ManagementAdvice

    Stop running your company like a socialist regime. Use your actuaries and pay employees what they are worth.

    Stop wasting your resources making and buying products you already have.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    The absolute worst place that I have ever worked. This place is the epitome of an evil corporation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee in College Station, TX
    Former Employee - Anonymous Employee in College Station, TX

    I worked at Reynolds and Reynolds part-time (more than a year)

    Pros

    Flexible hours for part time employees, and a cafeteria on premise, gym, and they are constantly hiring.That's about it

    Cons

    Every minute of your time is micro managed, employees are treated as worthless cogs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Finally had enough. The oppressive regime and arrogant attitude towards customers wore me down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director/Vice President Level
    Former Employee - Director/Vice President Level

    I worked at Reynolds and Reynolds full-time (more than 10 years)

    Pros

    good, friendly coworkers. dayton headquarters nice. starbucks coffee on site. free health club on site. good work life balance as you don't have to work that hard.

    Cons

    oppressive, controlling management style of CEO permeates thru the entire company. CEO doesn't trust his management team or his employees. favoritism rampant throughout company. illogical, paranoid business policies. leadership is very weak as VPs and Directors are not competent, and spend all their time making sure no one in their department makes a mistake that will make them look bad. compensation well below industry in all areas. opportunities for advancement minimal especially for women and minorities.

    Advice to ManagementAdvice

    sell the company before there is nothing of value left.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Mysterious firing; management's word is gospel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Remote Customer Training Professional in Dayton, OH
    Former Employee - Remote Customer Training Professional in Dayton, OH

    I worked at Reynolds and Reynolds full-time (more than 3 years)

    Pros

    Reynolds was my first job out of college, so it provided a cushion to pay student loans but certainly not much else.

    Cons

    - If you are not well liked by management, you will be fired. The grounds they give you will be bogus and will begin with "it was reported to us by another member of management..." and will be followed by an accusation that they will not allow you to rebut. They do not look into these accusations, they act on them.
    - I hired in 3.5 years ago 6 to 7 grand less than what new hires for my position are offered today. The raises don't offset the increase in salary for new hires, so chances are your trainees will hire in making more than you.
    - If you apply for FMLA, you create a target on your back. Your management will seek to find things wrong with your performance to get you fired even if you are a top performer on your team.

    Advice to ManagementAdvice

    Treat employees like people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Naked Lime & IMN: Sexism, Racism, Turnover & More!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Support Specialist in Houston, TX
    Former Employee - Marketing Support Specialist in Houston, TX

    I worked at Reynolds and Reynolds full-time (more than a year)

    Pros

    Steady (albeit low, according to industry standards) paycheck. Onsite dining room that serves good food -- the cookies are excellent.

    Cons

    Sexism: There are no women in positions higher than supervisor at Naked Lime. At the company birthday party, only two women won company-wide awards (from parent company Reynolds and Reynolds), out of 10+ awards that were given.

    Racism: In IMN, there have only been two associates terminated, both of whom have been black women -- two of the three black associates ever employed in that department, actually. No black men have ever been employed in that department. One supervisor even relentlessly bullies the women of color on her team, until they are terminated or forced to quit due to health issues.

    Favoritism: While favoritism is expected in a work environment, it is absolutely glaring and unprofessional at this company. If you are your supervisor’s favorite, you can arrive up to 30 mins late and not get so much as a slap on the wrist. If end up the bane of your supervisor's existence (most of the time through minor mistakes), then your life will be made as miserable as possible. Even worse, the director of NLM also has this tendency. Everyone is micromanaged, and supervisors must be CC’d on every email you send -- to your 60+ clients, no less.

    Environment: There are no windows and bright, curious, recent college grads are turned into sad-eyed cubicle mice that launch emails all day. While commission is presented as an “additional” benefit during the interviewing process, your job security absolutely depends on you meeting certain (pointless) benchmarks each month. The additional income is a pittance for the amount of work it takes to meet those benchmarks, and if you decide to work past your regular hours, you will not get paid overtime. And even if you do well and embrace your status as favorite, you will probably be stuck in middle management for a decade or longer.

    Administration: THERE IS NO HR DEPARTMENT, and while this might not sound terrible at first, it definitely can be -- especially in regards to sexual harassment and being under middle- and upper-management that relies too heavily on favoritism and not enough on logic and good business sense. An associate sexually harassed a former associate for months, sending her love letters and even trying to inappropriately touch her in an after-work function. Yet her supervisor did not like her, and she felt her voice and concerns would go unheard. It is not easy to speak up, and most especially if the environment you navigate for work is hostile and unsafe.

    Fast Facts: Your experience at Naked Lime is solely reliant on your supervisor. In the past 12 months, there has been a turnover rate of approximately 40% for the IMN department. Clients are rapidly canceling because the IMN program is dated and clunky. Upper management wants to start penalizing people for not meeting on particular benchmark by taking money from their already low paychecks. Upper-management is encouraged to leave reviews on here to even out the rating. If you smoke cigarettes, you will be fired, regardless of performance. As account managers, we are trained to treat our clients like walking money signs, not people.

    Advice to ManagementAdvice

    When it was suggested that they put some automotive industry related art on the wall, the manager who takes those suggestions told associates to beat their heads against the wall so that their blood could be used as decoration. This was endorsed by the company by not firing or demoting her. This anecdote alone should provide a good idea of what management is like towards entry-level employees and their "advice."

    Doesn't Recommend
    Negative Outlook
  9.  

    Good perks but too many hands in the cookie jar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DocuPAD in Dayton, OH
    Former Employee - DocuPAD in Dayton, OH

    I worked at Reynolds and Reynolds full-time (more than a year)

    Pros

    They give you free beer when you play sports. Credit union is on site which is great

    Cons

    Too many people trying to work their way up and not enough spots. Pay is not good for the company's track record.

    Advice to ManagementAdvice

    Too many bosses per department

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful  

    Trains you in anything you need to know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Education Department Representative in Houston, TX
    Former Employee - Software Education Department Representative in Houston, TX

    I worked at Reynolds and Reynolds

    Pros

    Lower level employees are great to work with.

    Cons

    Low pay, not the best benefits, don't look for advancement or high pay here. after a few raises your income will freeze with no room for advancement. Company micromanages and tracks everywhere you go in the building with a computer tracking system.

    Advice to ManagementAdvice

    Higher pay goes a long way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Keep looking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Toner Texhnician
    Former Employee - Toner Texhnician

    I worked at Reynolds and Reynolds

    Pros

    Flexible schedule if part time.

    Cons

    Awful depressing work environment. They discriminate against smokers. They live keep high turnover for some reason.

    Advice to ManagementAdvice

    Restore the company to the glory days before the buyout

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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