Reynolds and Reynolds Reviews

Updated April 16, 2015
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Reynolds and Reynolds Chairman & CEO Bob Brockman
Bob Brockman
111 Ratings

136 Employee Reviews

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  1. Helpful (3)

    Unmotivated to say the least....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Dayton, OH
    Current Employee - Associate in Dayton, OH

    I have been working at Reynolds and Reynolds full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent amount of vacation. Nice facility.

    Cons

    I have been here 5+ years. I've always received excellent performance reviews. I still do not make enough to live on. It's embarrassing to say you work for a corporate office of this caliber and can't even afford life's necessities.
    That should be evaluated by my manager. I haven't seen or heard from him in MONTHS!
    Business is getting better, yet my team has practically cut in half! Why is that? Zero motivation.
    Some areas do fun things. Some get nice rewards, not mine.
    The company is constantly promoting people who don't deserve it. For example, field associates who receive DUI's. I know at least 3 who have been promoted to a better role. All because they can no longer drive a company car! It doesn't get you anywhere being a loyal devoted employee here.

    Advice to Management

    Treat your employees with respect. Motivate, reward and compensate your employees. Executives, check up on managers. How's the turnover in their department? How happy are the people who work for them? Do you even care? You should.

  2. Training inadequate, information misleading.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Reynolds and Reynolds

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits package, the people in your department are generally pretty helpful. You get a company iphone, car (that you pay a stipend for), you are paid for travel and can get overtime on those weeks.

    Cons

    The training is not sufficient to prepare you for your job. You are never home for long, sometimes you are required to drive 2 hours from home which they consider 'a drive to the office' which means it is unpaid. I was also brought on under the pretext that I would travel no more than 50% of the time, which it was more around 100% which was not going to let up. You are trained on several systems at once and expected to know all of it (literally, you will be at car dealerships on your own within a month or so). Training is supposed to take place for several months, all of which is in Houston, but they do at least pay for your hotel. You are expected to pay all travel expenses and submit expense reports. I would be out up to $3000 personal money and still have to wait another 2 weeks after submitting expense reports.

    Advice to Management

    Spend more time training. focus on Access or Ignite only in the beginning. Also, find a better way to go about Access training.

  3. Helpful (4)

    This company is an old-boys-club, pay is well below industry standards, and company practices keep people segregated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance in Dayton, OH
    Former Employee - Quality Assurance in Dayton, OH

    I worked at Reynolds and Reynolds full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good entry-level job, not a lot of riff-raff in the ranks to detract from getting your job done (this is due to their interviewing process that includes standardized tests). If you are willing to cater to the mentality of upper-management and you do well, you may get noticed. That being said, the benefits of getting noticed do not include bonuses or great pay-raises, just trips to lodges, etc. (Those trips will NOT include females, ever.)

    Cons

    Old-boys-club for upper-management, lots of sexism and ageism (towards younger people). Naked Lime marketing hires a bunch of incompetent college grads (mostly female since the hiring managers are guys) and they segregate themselves from the rest of the company and treat the people they work with like crap. Naked Lime employees even have separate door badges. The middle-management of the company are largely doing nothing, there are a ton of meetings all the time, and nothing really gets accomplished out of them. There is a lot of opportunity to get a pat on the back or an attaboy, but decent pay increases or bonuses are hard to come by outside of the sales department. In that regard, pay rates for people in the tech sector are drastically under industry averages at Reynolds and Reynolds. Great benefits exist at this company, if you have been there for 20 years or more.

    Advice to Management

    Promote the young go-getters beneath you up and over your head, because they can do a better job and they actually care. This company is stuck in the past, and upper-management refuses to see the tides turning. Electric cars are coming, so are driverless cars, and Reynolds is doing nothing to position itself to stay profitable when they do. When driverless cars become a reality, I expect Reynolds and Reynolds to be out of business 5-10 years later.

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  5. Management system needs revamping

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Developer in Houston, TX
    Former Employee - Systems Developer in Houston, TX

    I worked at Reynolds and Reynolds full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Not very demanding work place (depending on manager). Monthly parties after work with free beer.

    Cons

    No flexibility on days off, horrible waterfall system of project management, expected to work overtime without any additional compensation

    Advice to Management

    Listen to employees, allow for more flexibility for dedicated employees, compensate employees for what they are worth.

  6. Helpful (7)

    Practice What You Preach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales - Outside
    Current Employee - Sales - Outside

    I have been working at Reynolds and Reynolds full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    -Best overall product line
    - Fun Industry
    - Company Car, Phone, iPad.
    - Great coworkers
    -decent income opportunity (sales)
    - protected territories and team selling
    - pretty good income potential

    Cons

    -No transparency with internal processes for employees or customers
    - too many sales position (account manager, inside sales , sepcialist).
    - all major innovations have come from acquisitions - poor internal development
    - no trust of employees (all outside sales tracked by phone GPS)
    - poor treatment of clients - confusing supports, lack of ongoing training, Nickle and diming for items that should be general system enhancements.
    -poor communication
    -too much administrative nonprofit producing busy work
    - favoritism
    - everyone fears the CEO, and won't say anything
    - no work life balance
    - clients have been continually burned and don't trust us
    - when there is a problem everyone just passes the buck

    Advice to Management

    - trust your people
    - simplify the process
    - cut the fat - to many cooks
    - pay support personnel better, as soon as they get good they leave
    - treat both employees and customers like they are important
    - practice what you preach transparency, effectiveness, efficiency.
    - all this talk about a Disney experience doing buissesss with Reynolds sometimes feels like a trip to the dentist as opposed to an amusement park.
    - better on going training for customers, it is in the companies best interest to make sure that customers use of the systems is at a high level.
    - allow your employees to have a life, no reason my supervisor should be constantly emailing me at 11pm on Saturdays.

  7. Helpful (3)

    "Not a Good Place"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in College Station, TX
    Former Employee - Anonymous Employee in College Station, TX

    I worked at Reynolds and Reynolds

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Has a cafeteria & Gym. People are friendly.

    Cons

    Low pay.

    Health care for employees below the level of manager is worse than worthless. It will deny everything without it even being looked at. You would do much better to start a savings account to pay for health care.

    They decide if you are part of the "good ol' boys" group or not. If you're in they will advance you way up even if you have no idea how to do the job. If you are not in they use you like slave labor until you wise up and leave. Around 95% of people are not considered part of the good ol' boys group.

    Advice to Management

    Like they care for anyone's advice or opinion.

  8. Helpful (8)

    Helpful in determining what kind of company not to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Writer in Dayton, OH
    Former Employee - Content Writer in Dayton, OH

    I worked at Reynolds and Reynolds part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    At R&R I was a content writer for their marketing branch called Naked Lime Marketing. Most of the people I worked with were friendly and helpful while others were closed off and unwilling to help out new employees. This job gave me professional writing experience through writing auto blogs for different car dealerships across the country.

    Cons

    A real lack of training, I was thrown into writing content without any actual training and just a piece of paper vaguely explaining what to include in my writing. My position as a part-time writer was advertised as being an internship (look out for the content writing position being listed for both Naked Lime and Reynolds & Reynolds because it is the exact same position) which it wasn't. I had to write 34-38 blogs a week, 200 words a piece, which is like a full-time job when you are also a student. Time off was stingy. I was still attending college while working here part time and my main editor was reluctant to give me any time off for my finals week, yet kept telling me my education was important. The company tends to go after students who are seniors or close to graduating so they can suck them in and guarantees they will be employed after graduating, all while misleading candidates of what the position really entails. The environment does not foster growth or facilitate learning, editors are unnecessarily critical of work and hide behind their computer screens and tend to be confrontational through emails rather than making a phone call or meeting face-to-face = extremely unprofessional. Due to being a student I felt taken advantage of and was making a fraction of what other part-time writers like me were making. Definitely not worth the time investment and I recommend that college grads looking to write for a living seek a company that appreciates their talents and provides an environment conducive of learning.

  9. Helpful (3)

    Not for those hoping to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Reynolds and Reynolds full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Well established company in the automotive industry
    - Decent starting base salary in sales
    - Most of the people you will start with are young and ambitious

    Cons

    - Well established unfortunately does not translate to well respected
    - Private company with no HR department (seriously). Gossip and inter-office drama is constantly present
    - Promotions within sales happen very few and far between
    - Training is WAY too long

    Advice to Management

    - Figure out a business structure and strategy and stick to it
    - Stronger mentorship program is a must

  10. Helpful (6)

    Started great and deteriorated from there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Various in Dayton, OH
    Former Employee - Various in Dayton, OH

    I worked at Reynolds and Reynolds full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fitness oriented, vacation time, opportunity

    Cons

    Severe micro managed, since the takeover in 2006 became too regulated in your personal life. Anti motorcycle

    Advice to Management

    Go back to the way things were ran in the early to mid 2000s. Become more friendly to employees with Auto Dealer experience

  11. Helpful (4)

    Get some experience and move on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Support Specialist in College Station, TX
    Former Employee - Web Support Specialist in College Station, TX

    I worked at Reynolds and Reynolds full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They have some very nice, dedicated people at this company. It is easy to fit in.

    Cons

    The compensation is not competitive at all. The projects and products that you work on in the Web Support department do not carry over to other companies.

    Advice to Management

    Invest more in your employees so your turnover rate won't be so high.

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