RichRelevance

  www.richrelevance.com
  www.richrelevance.com

RichRelevance Reviews

Updated July 23, 2014
Updated July 23, 2014
45 Reviews
3.4
45 Reviews
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David Selinger
21 Ratings

9 Employee Reviews Back to all reviews

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  1. 8 people found this helpful  

    Startup purgatory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at RichRelevance full-time (more than 3 years)

    Pros

    Good people in the trenches, good exposure to the Hadoop ecosystem, sf office is nice and fun when people show up, unlimited PTO policy, decent pay (people always negatively compare the engineering salaries to places like Facebook and google, but most of the engineering staff couldn't get jobs there anyway). Good infrastructure and dev ops/systems engineers.

    Cons

    Oy. Nobody is excited anymore. The office is dead, except when there's free food or beverage, and that's when the HR camera gets broken out. Laborious effort is expended by way too many people to cultivate culture through events, policies and programs; culture should be an organic thing that comes from the kind of people you hire. Keeping engineers is hard; most start looking for their next job after they've hit the first cliff for their tiny equity stake. Sales staff is incredibly transient. Deal flow is lumpy and results in staff cuts at the earliest signs of droughts.

    Advice to ManagementAdvice

    Manage the company to succeed, not to merely exist. Tech leadership needs to be on the floor and interact with staff.
    Figure out how to boost motivation for free, the old fashioned way: by improving management tactics. And it starts with individuals.
    Pivot. Get out of the retail recs business. There's a reason why the other companies that were in our space years before we were haven't succeeded or gave up on retail. It's a brutal trench war. We will never exit if we are competing on price on $50,000 deals. There are probably 15 clever ways to do this with the infrastructure that they have.
    Get a visionary leader, a proven icon that has worked at one of the companies that we emulate through this phase of growth, that will inspire into the technical leadership (ie, replace CTO). The engineers and product team need a Moses to lead them out this disaster.
    Once you've done the above, Monitor who's still on job boards at the office and do everyone a favor; cut the dead weight. You are financing their job search.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Great Company For The Retail Side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at RichRelevance full-time (more than an year)

    Pros

    - the retail side of the business is where the growth and potential are for an employee

    Cons

    - midlevel managers that should not be in their position
    - communication gets muddled between departments

    Doesn't Recommend
    Positive Outlook
  3. 6 people found this helpful  

    They should stick to their knitting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time

    Pros

    Very smart people doing amazing work in the personal recommendations field. Enthusiasm runs rampant, and there are lots of perks.

    Cons

    Their second line of business, selling ads on retailer web sites, is not working. Senior management does not come from an ad sales background, and either do not understand the competitive environment/sales cycle or chose to ignore it when they over promised and under delivered numbers to the directors. The result was layoffs, and people who were doing good work were let go, without any real safety net.

    Advice to ManagementAdvice

    Stick to your knitting. Get out of ad sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 7 people found this helpful  

    Great potential but better leadership needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance full-time

    Pros

    The culture is very fun. The company does a lot of fun things. Lots of fun personalities in the office. On a social level, every is approachable. RichRelevance provides more than normal visibility due to the weekly All-Hands and daily morning calls. People get recognized for their achievements.

    Great work life balance!

    Cons

    This company wants to go IPO. The culture is fun, but it will hinder it's progress to IPO. Not all, but too many, upper-level manager appear to be clueless as to how their subordinates do their job and appear not to care. They constantly cancel meetings and don't read/reply to emails unless you're upper management yourself.

    Advice to ManagementAdvice

    Tell the CEO the whole truth and nothing but the truth. If you can't do something or provide certain information, just say you can't at the moment and work on process to provide what he needs. Don't sugar coat it. If something is wrong, tell him!

     This more of a question to management. How can you decide to spend a bunch of money marketing that RichRelevance is hiring, COME JOIN OUR FAMILY! Then turn around and lay-off the people who answered the called a few months later. It's very upsetting no upper-level managers lost their job for making/supporting such decisions. Only subordinates were laid-off. Which brings morality into question. Do not play with peoples' lives.

    Upper management needs to get their hands dirty. For a start up culture, it's surprising how disconnected upper-management is. Get connected! Not all upper-level managers are like this, but there are too many that are.

    Be accountable for your decisions and actions.

    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    BAD leadership, layoffs

    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at RichRelevance full-time

    Pros

    Startup culture is fun, generally nice people, seemingly strong growth on the retail (recommendation technology) side of the business

    Cons

    Terrible top-level leadership, just went through a second round of RIFs on the struggling Ads side, appearing to lay off people that weren't as "tight" with management or in the "in crowd." Layoff was done poorly from what I've heard and with little warning... Company really needs to figure out how to make the Ads side work or else this is going to keep happening. Talented ad sales execs/support should stay far, far away and join an organization that knows how to hire the appropriate amount of people at the right time... RR sure doesn't.

    Advice to ManagementAdvice

    Don't let good people go just because they aren't as connected... it's appalling that people hired 2, 4, 6 months ago have been RIFd. When you get too aggressive you mess with lives. Figure it out and FAST before RR gets a bad rep in the ad sales biz (although this has probably already happened)

    Doesn't Recommend
    Negative Outlook
  7. 3 people found this helpful  

    Could be much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at RichRelevance

    Pros

    Benefits are great. People are friendly and smart. The technology is what makes this company stand out.

    Cons

    The company direction is always changing. Senior management isn't what it should be, this worries me. Some people on my team are unhappy and burnt out, no one seems to notice or care. Then there are other departments who aren't working hard at all, workloads aren't balanced. Everyone is afraid of the CEO, he sometimes makes bad decisions but everyone is too afraid to challenge him-this probably wont change.

    Advice to ManagementAdvice

    Make better hiring decisions for both executives and management. Someone needs to tell the top executives NO (including the CEO) when things seem to be headed off track. Invest more in technology, make sure products are fully tested and actually work before releasing them. Hire more developers.

    Doesn't Recommend
  8. 9 people found this helpful  

    Most unprofessional company I've seen so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance full-time (less than an year)

    Pros

    The e-commerce product is solid, some good people, the PaaS offering could become very interesting.
    SF Office location is quite nice.

    Cons

    Very poor onboarding with very little structure but very high expectations from the beginning.
    Poor, unprofessional people management. I never have been lied to and kept in the dark like this in my career. Very poor demo environment at that time

    Advice to ManagementAdvice

    Look at and reward people actually working and not thoseonly producing hot air.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Useful service, burnt out engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance full-time

    Pros

    Technology and infrastructure are good
    People fun to be around with when they are not burnt out

    Cons

    Too much micromanagement
    People are burnt out
    Constant fire-drills
    Salary way too low

    Advice to ManagementAdvice

    Stop the micromanagement. Place faith in the leaders hired. No more fire-drills.

    Doesn't Recommend
    Negative Outlook
  10. 3 people found this helpful  

    Room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RichRelevance

    Pros

    people are fun and great to work with

    Cons

    management is all over the place

    Advice to ManagementAdvice

    treat employees better

    Doesn't Recommend

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