RichRelevance Reviews

Updated May 27, 2015
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3.0
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Eduardo Sanchez
1 Rating

Pros
  • Great start up environment, generous perks and smart people all in one place (in 5 reviews)

  • The e-commerce product is solid, some good people, the PaaS offering could become very interesting (in 4 reviews)

Cons
  • The company has grown quite a bit in the last two years, but internal processes remain immature (in 2 reviews)

  • Freedom can mean your work is not always noticed, and that can make you feel it's not appreciated (in 2 reviews)

More Pros and Cons

6 Employee Reviews

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  1. Helpful (2)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at RichRelevance (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The firm puts effort into keeping employee morale high Good work life balance

    Cons

    The executive team needs reduced in size and turned over Very top heavy organization Little room for advancement Short executive attention span leads to constant turnover of processes, goals and employees

    Advice to Management

    Put more time and effort into mapping the course for the company. Use data rather than gut instincts. Then, stay the course. Perhaps hire a business consulting company.


  2. Helpful (7)

    Good people, poorly managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at RichRelevance full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    fun coworkers, strong individual contributors, a lot of autonomy/leeway depending on role, nice office and some remnants of a once great culture, moderate to good business momentum, some teams under the rare good manager can be great place to work

    Cons

    Executive team is pretty bad, across the board; Morale feels like it's being intentionally driven down to encourage departures; CEO is egocentric with tendency to jump between tech groups and heavily micromanage creating an environment of fear/stress; innovation has been stifled by the CEO's desire to be the sole visionary, coupled with poor planning and poor management (he doesn't like hiring competitive thinkers at management level, and there is chronically poor carry-through); huge income disparities, with some obvious panderers (very top heavy) with chronically low salaries for many employees; HR and execs have increasingly lost their former transparency, leading to growing uncertainty and sense of deception

    Advice to Management

    Move CEO into a sales-only role and replace the exec team (CFO, CTO, Pres, several sales VPs) and some of management; allow individual contributors or the few competent managers to define vision; be 100% transparent, even if it's an ugly truth, to regain faith with your employees; pay market rates and maintain market rates; push for an acquisition


  3. Helpful (8)

    So close...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    attract great individual contributors, strong global client network, compelling technology and vision from the CEO, very proactive around culture (but that may be a con...), motivated to be a great company and willing to take the risks to get there

    Cons

    the tech is getting pretty dated, management is really awful, lots of knee jerk reactive behavior to shifts in personnel, always hire externally for exec team, overweight exec team, very transactional, bad team acquisitions in the last 24 months

    Advice to Management

    The only person that voices vision at the upper level is the CEO. He's very smart but a bit of a tyrant. He has to be involved in everything, and so there's no sense of trust. The president is relatively new, still getting his feet under him, but I suspect he actually has the balls to make things happen, so a lot hangs in the balance with him stepping up to his role this year, and actually delivering on his bullish talk. The tech leadership is weak, passive, and reactive. There hasn't really been an innovative technology development that has changed the game for the industry, let alone RR, in a while. So the advice: lead with product not sales, commission sales support not just the sales exec (it takes a village - the pay disparity is appauling), promote within, cultivate culture through hiring and firing, bring visibility to line-item costs and burn.


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  5. Sales position at Rich Relevance

    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA

    I worked at RichRelevance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smart team Advanced, well-engineered technology. Great client roster.

    Cons

    Challenging to work for them long-distance

    Advice to Management

    better Marketing support for remote sales reps


  6. Helpful (5)

    Too much visceral management and not enough mental discipline.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Young staff with some very talented technical personnel.

    Cons

    -Management is visceral and all over the place, they have a bad habit of abruptly changing direction and finger pointing when things go wrong. -Deflection of responsibility is an art form for some of the people here.

    Advice to Management

    -Try being more conservative with staffing methodologies to prevent burnout. -Cycle personnel in and out of different disciplines to encourage diversified skills. -Respect is free, don't treat it like a commodity that is in short supply.


  7. Helpful (2)

    No work/life balance. Constant fire drills.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RichRelevance

    Pros

    Very smart, fun team to work with. Love my co-workers. Fun activities and culture which help relieve stress. Many great ideas in the product road map (will we ever get the time to work on them and bring them to market?) Top customers and great growth potential.

    Cons

    Chronic fire drills from top management (I suspect CEO). Most are not the Level 1 Emergency that we are lead to believe but we all have to act like they are or get canned. Hard to access or be heard by top management. Or maybe they hear us but can't do anything to effect change. Many are burnt out. Too tired to quit or look for work. Company direction constantly changes before any traction can be made.

    Advice to Management

    Step out of the way and let this amazing team that you've assembled do their thing. Not everything is a life or death emergency. People have lives outside of work or should be allowed to. If it wasn't for my team, I would seriously consider leaving.



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