Ricoh Americas Corporation

  www.ricoh-usa.com
  www.ricoh-usa.com

Ricoh Americas Corporation Reviews

Updated December 16, 2014
Updated December 16, 2014
492 Reviews
2.7
492 Reviews
Rating Trends

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Approve of CEO
Ricoh Americas Corporation Chairman & CEO Martin Brodigan
Martin Brodigan
187 Ratings

Review Highlights

Pros
  • Great work life balance and flexibility as in most outside sales positions (in 12 reviews)

  • Good benefits, friendly co workers ( for the most part) (in 23 reviews)


Cons
  • There is little to no communication from upper management (in 20 reviews)

  • poor customer service lack of a concern for customer after the sale (in 12 reviews)

More Highlights

101 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation

    Pros

    I have been with the Company for 6 years,very good company to work for with great benefits.Managers can be difficult to deal with,ran into some managers where really not educated enough to look after Accounts.

    Cons

    Not enough pay.Our employee part for benefits is to much,company should contribute more.If the account you are working at ends you may be out of a job or have to take another job at another site with less pay.Not guaranteed the same $ amount throughout your job time so no real way to make it a career.

    Advice to ManagementAdvice

    Get Managers that are educated and also have people skills to deal with clients and actually holding onto accounts.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Have been here a long time

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation

    Pros

    I would have to say the Technology

    Cons

    I would have to say the Internal Process

  3.  

    Good stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive I in Bangor, ME
    Current Employee - Account Executive I in Bangor, ME

    I have been working at Ricoh Americas Corporation

    Pros

    Training is excellent. If you're in an office where there are experienced reps to shadow and learn from you can be very successful.

    Cons

    Very large portfolio of products. Printing industry is declining, so there are constantly new partners and softwares that you must learn and sell about.

    Advice to ManagementAdvice

    Clean up RWorld to make it more organized and helpful to sales reps.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Satisfied for a Customer Service Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Melbourne, FL
    Former Employee - Customer Service Representative in Melbourne, FL

    I worked at Ricoh Americas Corporation full-time (more than 3 years)

    Pros

    Management was fair. A small chance for personal growth only because of the amount of people working there. However, everyone is considered for advancement and everyone is taken into consideration. Training is extensive.

    Cons

    Faster, faster, harder, harder - too much multitasking and very fast paced work. Compensation could be better, but at the time no company was giving raises. Leads and management were compensated though.

    Advice to ManagementAdvice

    Too much micro managing. Need more encouragement.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Very nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at Ricoh Americas Corporation full-time (more than an year)

    Pros

    Great benefits, good product line.

    Cons

    The usual overseas management issues (time zones/working hours, language)

    Recommends
  7.  

    Great company if you're patient and work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation full-time

    Pros

    Good pay, tough market. Persistence is key.

    Cons

    Sales quotas are based monthly, yet we compete in a 5 year sales cycle.

    Advice to ManagementAdvice

    Relax on the meetings. Let us sell.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Director of Operations

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ricoh Americas Corporation

    Pros

    Have the ability to create a unique career path in an ever changing industry.

    Cons

    Continued change in corporate direction

    Advice to ManagementAdvice

    Set a strategic path and stick to it

  9.  

    Great company if you know how to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive I in Montgomery, AL
    Current Employee - Account Executive I in Montgomery, AL

    I have been working at Ricoh Americas Corporation full-time (less than an year)

    Pros

    Lots of different services besides just copiers and printers

    Cons

    Slow mobility since it's a global company

    Advice to ManagementAdvice

    Less micro management on forecasting and activity guidelines... Sales should cover performance guidelines, not b.s. activities reports, which are fudged by sales reps who don't work...those who do are selling... Activities reports takes away from more sales

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    If you have confidence in your sales ability, this is a great company because they have uncapped commissions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Madison, WI
    Current Employee - Account Executive in Madison, WI

    I have been working at Ricoh Americas Corporation full-time (more than 3 years)

    Pros

    Uncapped commission structure. How much you make is up to you.
    They leave you alone to do your work. As long as you are hitting quota, there is very little oversight.

    Cons

    The base salary is not huge, but the commissions do make up for it. Some people cannot get past the base, but they should because it is less than half of the total compensation.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist in Duluth, GA
    Current Employee - Senior Specialist in Duluth, GA

    I have been working at Ricoh Americas Corporation full-time (more than 5 years)

    Pros

    The pay is decent and even with an up and down economy we have received raises every year with the exception of 2012. They promote work, life, balance and try maintain an upbeat workplace. The benefits are typical, I like them.

    Cons

    Not a lot of room for growth.

    Recommends
    Neutral Outlook
    Approves of CEO

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