RightNow Technologies

  www.rightnow.com
  www.rightnow.com

RightNow Technologies Reviews

54 Reviews
4.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1.  

    Long hours and probably better suited to younger workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Herndon, VA
    Former Employee - Manager in Herndon, VA

    I worked at RightNow Technologies full-time (more than an year)

    Pros

    Able to work remotely. Their customer service tool is good so you can be proud of providing service. A lot of sociallizing in the company.

    Cons

    The work hours are extremely long. The culture seems to encourage long hours.

    Doesn't Recommend
    Positive Outlook
  2.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Solutions Consultant in Bozeman, MT
    Current Employee - Senior Solutions Consultant in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    Rightnow has always been a great place to work. The fast growing SaaS market is a good market space to be in and the recent acquisition by Oracle makes it an interesting place to work at.

    Cons

    RightNow's position in the SaaS market has been limiting to it's ability to rapidly expand and grow. The recent acquisition by Oracle makes for an interesting future.

    Recommends
    Approves of CEO
  3.  

    Work here is exciting, challenging, and rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    employees are passionate, and share their appreciation of innovation and integrity. The culture fosters fun and excitement, and opportunities abound for continuous learning and advancement.

    Cons

    headquarters is not easy to get too, many competitive threats, understaffed for the many opportunities, Culture incosistant across locations, the organisation is very political and Bozeman centric

    Advice to ManagementAdvice

    Overall good leadership and rethink compensation strategies with global market in mind, it needs to be more competitive with other markets.

    Approves of CEO
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  5.  

    Had higher expectations than what is now realized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Applications Engineer in Bozeman, MT
    Current Employee - Applications Engineer in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    Great product, people, and 'potential' with a growing company

    Cons

    Sub-standard pay and higher than normal employee churn

    Advice to ManagementAdvice

    Rethink compensation strategies with global market in mind (Developers can work from Bozeman for firms anywhere in the world). RNT needs to be more competitive with other markets.

    Approves of CEO
  6. 1 person found this helpful  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer II in Bozeman, MT
    Former Employee - Software Developer II in Bozeman, MT

    I worked at RightNow Technologies

    Pros

    Many lead developers and managers have been promoted from within, they know the code base inside and out.
    Nice work environment
    Good benefits
    Tend to keep up with the latest technology

    Cons

    Many lead developers and managers have been promoted from within, they have very little/poor management skills.
    Many leads and managers are very buddy/buddy, it leads to a culture where you can't complain to upper management because they are personal friends with the management between yourself and them self.

    Advice to ManagementAdvice

    Encourage middle management to keep personal and business relationships separate. Executive level management encourages an open door policy, but in reality this doesn't work due to the relationships between middle managers.

    Approves of CEO
  7.  

    Overall Good company, to survie Bozeman mentality has to go...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Pros

    Good Product "CX"
    Friendly Work Environment

    Cons

    The "cowboy" mentality of Montana has to go if they are to grow into a true professional technology company under the Oracle umbrella

    There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana.

    Too much "inbreeding". peole have been with the company too long. As a result, they lack ideas and knowledge outside the scope of the RightNow environment. They need to hire more from the outside and recognize that staying with the same company for most of your career is not a good thing.

    Advice to ManagementAdvice

    Bring in new people, recognize the need to manage people out of their positions when they have been there beyond 5 years. They need to gain a broader level of experience. Train senior management in how to manage people with a structured management training program.

    Approves of CEO
  8. 1 person found this helpful  

    Great company, needs better career advancement flexibilty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies

    Pros

    Greg Gianforte is a very inspiring person.
    Great product and an ever advancing market share
    Some really smart people work for this company

    Cons

    No well defined succession planning
    Hard to advance unless you live in Bozeman, MT

    Advice to ManagementAdvice

    Empower your people.
    Promote from within.

    Recommends
    Approves of CEO
  9. 3 people found this helpful  

    RightNow Technologies Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RightNow Technologies

    Pros

    Reasonable benefits, the home office is in Bozeman MT, which as a lot of outdoor activities that may appeal to many.

    Cons

    Specifically, the Professional Services organization is driven by customization requests. Therefore every hour is accounted for as billable or non billable. Your supervisor gets their bonus based on their employees utilization of billable hours. Your vacation time is considered non-billable, so there is a penalty for taking too much vacation as it may diminish your personal bonus. This drives the culture of NOT taking time to explore innovation, help co-workers, or develop customer relationships (as you are just a resource that has 8 hours open today). All of this on top of a very heavy process makes for an unsatisfying job.

    Advice to ManagementAdvice

    You seem to be doing a good job getting the stock price up, but you may have a problem with keeping your workers when the economy picks up.

    No opinion of CEO
  10.  

    Reasonable place to work, but no career progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales in Maidenhead, England (UK)
    Former Employee - Sales in Maidenhead, England (UK)

    I worked at RightNow Technologies

    Pros

    Professional place to work with some fantastic people across the board. Good benefits and base salary, and for sales the kick-off event and president club is great.

    Cons

    Sales compensation package is weak, and is not tied to the job that you do. Can be a bit of conflict between the sales and professional service teams. The business is supported by its existing customer base but no recognition is given for the work needed to support this. Quota is very high.

    Advice to ManagementAdvice

    Award people for the actual jobs they are tasked to do rather than have a generic sales compensation policy. Create opportuntiies for advancement within.

    Recommends
    Approves of CEO

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