RightNow Technologies

  www.rightnow.com
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RightNow Technologies Reviews

RightNow Technologies – Bozeman – “Main entrance”

All Employees Current Employees Only

3.9 51 reviews

91% Approve of the CEO

RightNow Technologies Chairman, President, and CEO Greg R. Gianforte

Greg R. Gianforte

(43 ratings)

85% of employees recommend this company to a friend

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers(in 3 reviews)

  • Great people, commitment to customers(in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO(in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana(in 3 reviews)

9 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Long hours and probably better suited to younger workers

    Manager (Former Employee) Herndon, VA

    ProsAble to work remotely. Their customer service tool is good so you can be proud of providing service. A lot of sociallizing in the company.

    ConsThe work hours are extremely long. The culture seems to encourage long hours.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
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    • Approves of CEO

     

    Great Place to work

    Senior Solutions Consultant (Current Employee) Bozeman, MT

    ProsRightnow has always been a great place to work. The fast growing SaaS market is a good market space to be in and the recent acquisition by Oracle makes it an interesting place to work at.

    ConsRightNow's position in the SaaS market has been limiting to it's ability to rapidly expand and grow. The recent acquisition by Oracle makes for an interesting future.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    • Approves of CEO

     

    Work here is exciting, challenging, and rewarding.

    Anonymous Employee (Current Employee) Bozeman, MT

    Prosemployees are passionate, and share their appreciation of innovation and integrity. The culture fosters fun and excitement, and opportunities abound for continuous learning and advancement.

    Consheadquarters is not easy to get too, many competitive threats, understaffed for the many opportunities, Culture incosistant across locations, the organisation is very political and Bozeman centric

    Advice to Senior ManagementOverall good leadership and rethink compensation strategies with global market in mind, it needs to be more competitive with other markets.

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Had higher expectations than what is now realized

    Applications Engineer (Current Employee) Bozeman, MT

    ProsGreat product, people, and 'potential' with a growing company

    ConsSub-standard pay and higher than normal employee churn

    Advice to Senior ManagementRethink compensation strategies with global market in mind (Developers can work from Bozeman for firms anywhere in the world). RNT needs to be more competitive with other markets.

    • Work/Life Balance
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    • Approves of CEO

    1 person found this helpful  

    Decent place to work

    Software Developer II (Former Employee) Bozeman, MT

    ProsMany lead developers and managers have been promoted from within, they know the code base inside and out.
    Nice work environment
    Good benefits
    Tend to keep up with the latest technology

    ConsMany lead developers and managers have been promoted from within, they have very little/poor management skills.
    Many leads and managers are very buddy/buddy, it leads to a culture where you can't complain to upper management because they are personal friends with the management between yourself and them self.

    Advice to Senior ManagementEncourage middle management to keep personal and business relationships separate. Executive level management encourages an open door policy, but in reality this doesn't work due to the relationships between middle managers.

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    • Approves of CEO

     

    Overall Good company, to survie Bozeman mentality has to go...

    Anonymous Employee (Former Employee)

    ProsGood Product "CX"
    Friendly Work Environment

    ConsThe "cowboy" mentality of Montana has to go if they are to grow into a true professional technology company under the Oracle umbrella

    There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana.

    Too much "inbreeding". peole have been with the company too long. As a result, they lack ideas and knowledge outside the scope of the RightNow environment. They need to hire more from the outside and recognize that staying with the same company for most of your career is not a good thing.

    Advice to Senior ManagementBring in new people, recognize the need to manage people out of their positions when they have been there beyond 5 years. They need to gain a broader level of experience. Train senior management in how to manage people with a structured management training program.

    • Work/Life Balance
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great company, needs better career advancement flexibilty

    Anonymous Employee (Former Employee)

    ProsGreg Gianforte is a very inspiring person.
    Great product and an ever advancing market share
    Some really smart people work for this company

    ConsNo well defined succession planning
    Hard to advance unless you live in Bozeman, MT

    Advice to Senior ManagementEmpower your people.
    Promote from within.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    3 people found this helpful  

    RightNow Technologies Review

    Anonymous Employee (Current Employee)

    ProsReasonable benefits, the home office is in Bozeman MT, which as a lot of outdoor activities that may appeal to many.

    ConsSpecifically, the Professional Services organization is driven by customization requests. Therefore every hour is accounted for as billable or non billable. Your supervisor gets their bonus based on their employees utilization of billable hours. Your vacation time is considered non-billable, so there is a penalty for taking too much vacation as it may diminish your personal bonus. This drives the culture of NOT taking time to explore innovation, help co-workers, or develop customer relationships (as you are just a resource that has 8 hours open today). All of this on top of a very heavy process makes for an unsatisfying job.

    Advice to Senior ManagementYou seem to be doing a good job getting the stock price up, but you may have a problem with keeping your workers when the economy picks up.

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    Reasonable place to work, but no career progression.

    Sales (Former Employee) Maidenhead, England (UK)

    ProsProfessional place to work with some fantastic people across the board. Good benefits and base salary, and for sales the kick-off event and president club is great.

    ConsSales compensation package is weak, and is not tied to the job that you do. Can be a bit of conflict between the sales and professional service teams. The business is supported by its existing customer base but no recognition is given for the work needed to support this. Quota is very high.

    Advice to Senior ManagementAward people for the actual jobs they are tasked to do rather than have a generic sales compensation policy. Create opportuntiies for advancement within.

    Yes, I would recommend this company to a friend

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