RightNow Technologies

  www.rightnow.com
  www.rightnow.com
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RightNow Technologies Reviews

Updated March 25, 2014
Updated March 25, 2014
54 Reviews
4.1
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
43 Ratings

Review Highlights

Pros
  • High performing team, good work-life balance, rewarding work, great solution and satisfied customers (in 3 reviews)

  • Great people, commitment to customers (in 4 reviews)


Cons
  • All Senior Management are "Yes men/women" to CEO (in 3 reviews)

  • There is a lot of nepotism, which is probably par for the course when your HQ is in a small town in Montana (in 3 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Short but sweet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Product Manager  in  Bozeman, MT
    Former Employee - Technical Product Manager in Bozeman, MT

    I worked at RightNow Technologies full-time for less than a year

    Pros

    RNT was in BZN, which was better than going to CA each week to work. The team was tight and worked well together. The product wasn't perfect but the sales team strong so it was stable and growing.

    Cons

    I had the wrong job, which wasn't their fault at all.

    Advice to ManagementAdvice

    Sell to Oracle.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Nice People - Great Product

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at RightNow Technologies full-time for more than a year

    Pros

    Close knit team of like-minded professionals who really care about delivering a positive experience to customers

    Cons

    Lost many people since acquisition in 2012 by Oracle.. culture has been diluted significantly... not the same as it was.

    Neutral Outlook
  3.  

    RightNow was great before Oracle...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Web Development  in  Bozeman, MT
    Former Employee - Manager, Web Development in Bozeman, MT

    I worked at RightNow Technologies full-time for more than 3 years

    Pros

    It had a small company feel with the benefits of being a publicly traded company. The people were amazing and everyone worked and played hard

    Cons

    It was purchased by Oracle and the culture of the company changed radically and quickly.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Positive experience working for growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Specialist  in  Bozeman, MT
    Former Employee - Operations Specialist in Bozeman, MT

    I worked at RightNow Technologies full-time for more than a year

    Pros

    Fast paced with lots of opportunity, RightNow provides a cutting edge product in the Software as a Service category and are constantly adding to their offerings.

    Cons

    Fast paced with lots of change, RightNow provides a cutting edge product in the Software as a Service category and are constantly adding to their offerings.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A little political, but small and nimble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bozeman, MT
    Former Employee - Anonymous Employee in Bozeman, MT

    I worked at RightNow Technologies full-time for more than 3 years

    Pros

    Small company with international reach
    Still nimble, eager'
    Family feel

    Cons

    Too political
    Too US (specifically Montana/HQ) centered
    No benefits coverage for domestic partners

    Advice to ManagementAdvice

    Keep your religion out of your business. Pay more attention to departments other than sales and development.

    Recommends
    Disapproves of CEO
  7.  

    Great Culture, Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bozeman, MT
    Former Employee - Anonymous Employee in Bozeman, MT

    I worked at RightNow Technologies

    Pros

    The people i work with are great: smart, passioniate, and helpful!

    Cons

    Company had some growing pains as they got larger and now sold to Oracle

    Recommends
    Approves of CEO
  8.  

    I have enjoyed working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    I enjoy a good benefits package as well as an appreciation for having a good balance between work and home life.

    Cons

    I had to take a pay cut to come work here because Montana wages are not as high as the rest of the country.

    Advice to ManagementAdvice

    Keep up the good work, I look forward to the future opportunities of working with Oracle in the years to com.

    Recommends
    Approves of CEO
  9.  

    RightNow is a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA

    I have been working at RightNow Technologies

    Pros

    Close-knit employees, good management, ample professional opportunity

    Cons

    Growing fast, headquarters is not easy to get too, many competetive threats

    Recommends
    Approves of CEO
  10.  

    expanded my skillset

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Development  in  Bozeman, MT
    Current Employee - Development in Bozeman, MT

    I have been working at RightNow Technologies

    Pros

    good work life balance, don't need to work 100 hours per week.
    management is not complete royalty.
    Feel like my contributions matter.

    Cons

    more metrics used to determine performance, amount of bureaucracy has expanded as the company has expanded.
    software projects are on time which is an exception to most software projects.

    Advice to ManagementAdvice

    buy something nice will all the stock options you got from the oracle acquisition.
    curious to know what happens after the merger.

    Recommends
    Approves of CEO
  11.  

    Great people, product and direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at RightNow Technologies

    Pros

    The company hires the absolute best talent on the market. I have read reviews by some that interpret this as arrogance but, in today's economy, every hire-opportunity has to be strategic. I appreciate a company that takes the talent-recruitement process seriously.

    Cons

    There is a tremendous amount of training available for our product-set. I appreciate that the company will be lending more focus to management, communication and soft-skill training in the coming year to compliment the product training focus that exists today.

    Advice to ManagementAdvice

    Management tiers may be getting too "deep". Considering flattening some organizations so top-brass is able to stay closer to the work/client-level relationships.

    Recommends
    Approves of CEO

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