Rite Aid Reviews

Updated March 30, 2015
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279 Reviews
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Rite Aid President, CEO, and Director John T. Standley
John T. Standley
441 Ratings

279 Employee Reviews

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  1. Not fond of this company at all. Dated company and refuse to move with the times. Union environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rite Aid

    Pros

    Products. Ice cream. Beer prices

    Cons

    Limited room for growth and opportunities

    Advice to ManagementAdvice

    Get with the times.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. numbers and %s are valued most by this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rite Aid

    Pros

    decent benefits, 20% discount, many locations

    Cons

    lack of properly trained staff, not enough help hours, upper mgmt. does not care about employees opinions - only if goals are met, constant new programs w/ little to no training, additional responsibilities but no extra help, no raise in 3 years, always overwhelmed by amount of things needing completed

    Advice to ManagementAdvice

    implement some real programs to train techs because at store level, there is no time
    reevaluate tech hrs/#rxs filled- doing more work, programs,etc than ever w/ same amt of hours as 20 yrs ago
    "WALK A DAY IN OUR SHOES IF YOU DARE!" - you will understand the issues facing us in less than 8 hrs

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful

    Overworked and understaffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Pharmacist
    Current Employee - Staff Pharmacist

    I have been working at Rite Aid

    Pros

    Great software, nice incentive programs. I was a loyal, happy employee for 4 years but things are changing.

    Cons

    Never enough help, and the help we do have is borderline worthless, but no one will do anything about it.

    Advice to ManagementAdvice

    Listen to your pharmacists. We're the ones out in the field, we know what our customers will and won't respond to.

    Doesn't Recommend
    Negative Outlook
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  5. Too Much Minute Tasks to complete. Upper Management cares about #s, not patients!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist
    Current Employee - Pharmacist

    I have been working at Rite Aid full-time (more than 5 years)

    Pros

    1199 Union Benefits as a Staff Pharmacist

    Cons

    No Lunch Break, No Formal Training Program for Technicians, Computer System not user friendly and time consuming to fill prescriptions, No pharmacist overlap

    Advice to ManagementAdvice

    Get rid of extra tasks that will not benefit the patient in the long run

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Ok just a job nothing special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician in Bakersfield, CA
    Current Employee - Pharmacy Technician in Bakersfield, CA

    I have been working at Rite Aid part-time (more than a year)

    Pros

    Not anything special just a good place to start

    Cons

    Bad management also bad pay

    Advice to ManagementAdvice

    Treat employees like people

    Doesn't Recommend
    Neutral Outlook
  7. If you don't love customer service, don't work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rite Aid full-time (more than a year)

    Pros

    1) Rite Aid stores are everywhere, so it isn't hard to find a job near home
    2) When they are hiring new associates, their hiring process is pretty quick (within three weeks of applying online you could be called for an interview, get the job, and start working)
    3) Rite Aid as a company has a lot of growth potential. CVS and Walgreens have almost reached their growth potential, but Rite Aid has a lot of room to grow in terms of their work force and business ventures.

    Cons

    1) Like most retail-chain companies, you must love the customer service environment and work if you join Rite Aid. Everybody from the store manager, pharmacist, to the wellness ambassador and cashiers must deliver customer service as part of their job. If you don't like to deal with rude or bossy customers, thieves, or gunmen in certain rough neighborhoods, don't work at Rite Aid!
    2) If you aren't a pharmacist, store manager, or an employee that works at the corporate office, then you are basically earning between $7.25 and $9 per hour.
    3) People in management tend to hate their job! When I worked at Rite Aid, I had the opportunity to work at four stores in the samel district. The management team at all four stores hated their job and they aren't afraid to admit it. They always have a mean look and they themselves don't give excellent customer service. When you see management acting like that, it's no wonder that cashiers and other employees have the same mean attitude.
    4) Not a lot of career advancement opportunities. The chances of you being promoted from cashier to store manager in 10 years is very small (it happens, but not often). Most people at Rite Aid stays at one job for a long time until they get promoted (with a small pay raise) or they move to another company. People that work in Pharmacy and the Corporate offices are different (since they require a higher education to work in those two places) but openings in Pharmacy and Corporate are little.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful

    okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rite Aid full-time

    Pros

    good computer system, hard working employees, generally pleasant customers,

    Cons

    lower paying, culture of disrespectful supervisors at the corporate level with no HR backing of employees,, bad business decisions at corporate level and inadequate/ reliable help, very little opportunity to advance.

    Doesn't Recommend
  9. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rite Aid Shift Supervisor
    Current Employee - Rite Aid Shift Supervisor

    I have been working at Rite Aid

    Pros

    Flexible hours. Awesome co-workers at my store.

    Cons

    Not enough pay vs responsibility. My store manager isn't exactly a star.

    Advice to ManagementAdvice

    Make your associates feel like you care. Pay your supervisors more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Started out good, then went downhill. Plenty of other better retailers to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Boston, MA
    Former Employee - Shift Supervisor in Boston, MA

    I worked at Rite Aid full-time (more than 5 years)

    Pros

    In 2007 I joined Rite Aid for my first job in retail as an "Associate." Associates in this company are required to be jacks of all trades. Cashier, stock person, cleaning service, facing (blocking), customer service etc. Plus any other ridiculous thing that corporate wants you to do. My starting pay was $8.00/hr. Raises come once a year, and you're LUCKY if you get 20cents.

    After two years I was moved into a Shift Supervisor position, which came with a whopping $1.00 raise. As a Shift Supervisor I took care of managing Associates, irate customers, cashing out registers, bank deposits and change runs plus other tasks. I was stuck in this position for the next 5 years, though did have an opportunity to apply for Assistant Store Manager after moving to a new store. However, there was so much going wrong in that store and so many terrible customers that I could never have handled the stress and abuse that would have come with the position.

    Coworkers tend to be pleasant to work with, though sometimes you get some really dumb people at work. Or in the case of my second store, a new assistant manager who had no social skills whatsoever and insulted everyone in the building with rude and condescending comments.

    I really don't have much to say in the way of Pros for Rite Aid. Which is pretty sad considering I was there for 7 years and worked in two stores, plus covered shifts in multiple other stores.

    Cons

    There are a lot of awful people that come to the register that you will have to handle, but there are nice people to balance it out. The only problem is that the company's policy is "The customer is ALWAYS right (even if they're wrong)." Alot of customers know this and will use the threat of calling corporate on you to get you to do whatever they want. Be it returning stolen items, trying to buy tobacco or alcohol without ID, or just expecting exorbitant service.

    One example of this was when we had printer ink on sale, but didn't carry the specific number the customer wanted. We called all Rite Aids in the area and none carried it (by the way, if you want to store transfer a product for a customer, someone from your store has to pick it up from the other store or vice-versa). It turned out that our distribution center did not stock this product. We were told to go to another (non Rite Aid) store with money from our store deposit to buy the ink cartridge the customer wanted then resell it to her for our sale price. We ended up losing money on that sale but hey the customer was happy!

    Something similar happened in my second store, where a demeaning customer who always demanded her 20% discount ontop of sale prices (something which is against policy, even the associates don't get that) was looking for the Blu E-cigs. At that time Rite Aid did not sell this brand of e-cig. She wanted us to order it for her. We cannot order a product that Rite Aid corporation does not stock in any of it's warehouses. But she kept insisting because she was such a good customer and so important that we needed to get them to order it for her. In the end, we had to send a Shift Supervisor to another (non Rite Aid) store once a week to buy a stash of Blu E-cigs to sell to this one particular customer whenever she came in.

    Benefits are minimal, raises are minimal, vacation hours are minimal. It is a very "corporate" company. Associates and customers are just numbers to the higher ups, and they will try to squeeze whatever they can out of you without compensation or care. Your working hours are either cut back so much you might as well quit OR you get stuck working incredibly long 10+hr shifts, stretches of 7-12 days in a row without time off. The store prices are jacked up so high that your Associate discount of 20% sometimes doesn't even bring the price down to other stores' regular prices. District Managers will never give you a "Green" on visits, or compliment you on things you do well, only tell you what you're doing wrong. And they will ALWAYS find something wrong.

    Advice to ManagementAdvice

    Overall, I ended up despising working for this company. I loathed getting up to go to work everyday and at times wished I'd get in an accident on my way to work so I wouldn't have to be there. I was not the only person to feel this way in both my stores as well. This is NOT how your workers should feel. This does NOT make for healthy, competent, productive people.

    Treat your employees with more respect, value the time and effort they put into their job, and actually listen to their input on things. They are the ones in the stores, dealing with customers day in and day out. They are the ones who see what's going wrong (and going right) with the company at THE MOST important level. Letting customers walk all over employees and treat them like garbage is NOT 'good customer service'. Even other customers have commented on how badly we get treated and asked why we can't defend ourselves.

    It's terrible that I was so miserable by the time I left, that if Rite Aid went out of business I would feel nothing but exquisite joy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Richland, SC
    Current Employee - Management in Richland, SC

    I have been working at Rite Aid full-time (more than 3 years)

    Pros

    It's a job, pays some of the bills, but will never support a family.

    Cons

    No one at store level is paid commensurate with job duties! Everyone wears many hats,and gets paid very little. No sick time benefits, and very little vacation time

    Advice to ManagementAdvice

    Pay people what they're worth and offer benefits that compete with your competitors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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