Ritz-Carlton Reviews

Updated August 20, 2014
Updated August 20, 2014
285 Reviews

3.8
285 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
111 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 12 reviews)

  • Ladies & Gentlemen serving Ladies & Gentlemen (in 11 reviews)


Cons
  • The work life balance may not be as expected in other companies (in 15 reviews)

  • Long hours and holidays are hard to get off (in 16 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    No appreciation or respect for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ritz-Carlton

    Pros

    Great co-workers, good pay, good insurance plan.

    Cons

    Poor middle and upper management. Employees are not appreciated or respected. No support from management towards employees.

    Advice to ManagementAdvice

    Learn how to respect and appreciate your people, a simple well done does wonders. Stand by your people, guests lie sometimes to get free stuff.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Ritz New Orleans; great company with horrible & phony management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Too Obvious  in  New Orleans, LA
    Former Employee - Too Obvious in New Orleans, LA

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Great pay, some hourly workers are good, benefits package is good & its an overall great brand

    Cons

    The management team is really phony& could careless about the staff. New employees schedule is always the bad one, & the parking situation is the worst, contract parking is no better.

    Advice to ManagementAdvice

    Learn to appreciate the great employees that are in place, if not you'll continue to lose really good people!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great in the beginning...the longer you stay..the worse it became

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time for more than 10 years

    Pros

    The other employees are very friendly and you get free lunch during your 1/2 hour break

    Cons

    Management are unreceptive when you go to them for help. Going through the "chain of command" is useless and the open door policy means nothing if there isn't anyone there. If they want you gone, they will turn their backs on you when you go to them for help

    Doesn't Recommend
    Negative Outlook
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  5.  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MSE Manager  in  San Juan, PR
    Current Employee - MSE Manager in San Juan, PR

    I have been working at Ritz-Carlton full-time for more than 3 years

    Pros

    The pay is high and the name Ritz-Carlton on your resume opens many door.

    Cons

    The hotel has many outdated practices in standards. The Declined service standards

    Advice to ManagementAdvice

    Listen to your employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Saddled down with protocols

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Massage Therapist  in  Charlotte, NC
    Current Employee - Massage Therapist in Charlotte, NC

    I have been working at Ritz-Carlton part-time for more than 3 years

    Pros

    The pay and benefits and cheap rooms

    Cons

    Managers befriending workers. Same as any workplace. Not all are treated the same if your not tight with management. Protocol is the apron management hides behind when there is a clash of personalities. Good employees that dont kiss butt are pushed aside like dirty laundry. Also snooping is prevalent in your private life through social media sites. Thats just wrong. They state one credo for employees but operate by another. As with any other place of employment some places are good to work and others not so good. I am sad that I ended up in one of the bad ones after my transfer. I know that when I give my notice they will want to make things right but so sad to say too late!

    Advice to ManagementAdvice

    Pay attention to the workers not the chiefs. The faithfull workers are the ones that make the Ritz the Ritz, not the ignorant middle management. Most of them can not recognize a good employee standing right in front of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Many hours, low support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Fort Lauderdale, FL
    Current Employee - Front Desk Agent in Fort Lauderdale, FL

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    Team that is excited to work, but no support from management...

    Cons

    Absolutely no support from management. I was excited to move up, and take my place in management, but I didn't receive any support at all or help.

    Advice to ManagementAdvice

    Take more time with your young employees who want to turn a job into a lifetime opportunity. Benefits might have been great, honestly I had no time off to take advantage of them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Bartender, and server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Nice property and good location. My personal experience was that the company had good intentions but couldn't follow through with them.

    Cons

    Long hours and holidays are hard to get off. The management was ok but the company as a whole did not reach out to the community to get more business

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    very political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    good benefits, good people, good culture

    Cons

    no advancement opportunities, very political

    Advice to ManagementAdvice

    listen to your employees!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    AWESOME company... POOR/UNETHICAL management... :-(

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  New Orleans, LA
    Former Employee - Server in New Orleans, LA

    I worked at Ritz-Carlton full-time

    Pros

    Great benefits, EXCELLENT pay, meeting celebrities and high profile people that are just regular people like us..

    Cons

    Management @ our property was horrible at employee engagement.. They took so much time instilling in us core values, but its all just for "show" and we all thought that made the company's culture fake! We knew it's just our property, not the company as a whole...

    Advice to ManagementAdvice

    Pay attention to Employee Engagement scores & not just revenues & expenses.. Ask yourself if the employee turnover rate so high & why.. The front-line employees are the company's GREATEST asset because WE make the guests want to return and be a guest for life...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    All about the bottom dollar and not at all about their "Motto", L&G serving L&G!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Hotel discount. That's sad to say the only thing I can think of after all the years I spent with the corporation. I didn't even get a chance to use it that often too!

    Cons

    Management! They are ridiculous. They get absolutely no training in how to manage people only concerned with the budget. This company constantly trains the staff how to treat the guests but never instills those same beliefs or philosophy in the management. My supervisors were completely inadequate in how to deal with employee disagreements. They ignored any real concerns and only listened to a few employees who were considered favorites. They sat in office 90% of time and never interacted with employees, never got to know the staff that "made them look good and helped them earn their bonus". They would also "falsely" praise those that manipulated them. Upper management also had incentive programs all the time for each department which was a waste of time for the staff. Managers always made excuses for staff when concerns were brought up about staff performances. It seemed managers "felt sorry for" some employees who couldn't quite do their job correctly and who made mistakes all the time. It also seemed some employees could do their job any way they chose. The biggest concern was allowing staff to perform job duties in which they were not adequately trained in.

    Advice to ManagementAdvice

    Learn how to interact with people. Do not ever take sides because a lot of people are just out for their good and will tell you anything to get what they want. Listen to everyone's opinion and gather all the information before coming to your own conclusion. Be open to new ideas. Talk with your staff! Let them know you really are concerned about their well being, be interested in them, show them respect by getting back with them when they bring a concern to you. If more managers knew how to do this then employee retention and productivity would be higher.

    Doesn't Recommend
    Neutral Outlook

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