Ritz-Carlton

www.ritzcarlton.com
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Ritz-Carlton Reviews

Updated January 22, 2015
Updated January 22, 2015
34 Reviews
2.0
34 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
34 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)


Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Highlights

34 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    A great place to work if you are fresh out of high school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Sarasota, FL
    Former Employee - Bartender in Sarasota, FL

    I worked at Ritz-Carlton full-time (more than a year)

    Pros

    You can work in multiple outlets in different roles.

    Cons

    Management changes every six months so it is difficult to advance career.
    Your position in the company changes, along with your pay, based on current need.

    Advice to ManagementAdvice

    Don't use empty promises as a leadership tool.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Expected more from the Ritz Carlton company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time (more than a year)

    Pros

    -Great benefits (health,vision,employee discounts)
    -Empowerment to immediately resolve guest issues

    Cons

    - Terrible hours, does not allow for work/life balance.
    - Compensation is low compared to competing hotels but expectations are still extremely high.
    - Culture and values are a facade and not lived up to.
    - Management not up to par.
    - Uniforms not up to par (I have seen multiple issues with sizes, tears, quality or even just not enough uniforms to go around.)
    -The company loves to talk about growth and improvement but is actually very difficult to move or achieve your goals for growth.
    - Company claims they care about their employees but its all about the numbers.
    - Employee dining is almost unbearable.

  3.  

    Loss prevention officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Officer in Key Biscayne, FL
    Former Employee - Loss Prevention Officer in Key Biscayne, FL

    I worked at Ritz-Carlton

    Pros

    Competitive pay, great benefits and opportunity to advance.

    Cons

    Management doesnt support employees, managers are too arrogant look reasons to replace employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Poor Work Environment - Depending on Your Personality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Laguna Niguel, CA
    Former Employee - Cashier in Laguna Niguel, CA

    I worked at Ritz-Carlton full-time (more than a year)

    Pros

    Beautiful location, nice employees [aside from upper management]

    Cons

    low wages, poor scheduling, excessive overtime, poor management, inappropriate relations between supervisors and subordinates, favoritism

    Advice to ManagementAdvice

    I came into contact with two types of managers during my time at RCLN: employers who were incredibly uptight, dry, and difficult to be around, and those who liked to party with their subordinates and played favorites based on who they partied with. I experienced scheduling that was easily against CA Labor Laws [though HR did nothing about it], low pay, zero benefits despite working full time [aside from hotel discounts, which you would need to be allowed time-off to enjoy], poor management, and cliques. I witnessed many adult employees acting like teenagers, and partying with the younger employees. Overall, this is not a work environment I would ever care to endure again. Some may enjoy it, it just wasn't for me. Oh, management also expects you to make this job your LIFE. Meaning, if you are attending school, have children, or any other important thing in your life, you can basically expect them to blow it off as secondary to your position. Yes, even if you only make $10 an hour.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    No appreciation or respect for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ritz-Carlton

    Pros

    Great co-workers, good pay, good insurance plan.

    Cons

    Poor middle and upper management. Employees are not appreciated or respected. No support from management towards employees.

    Advice to ManagementAdvice

    Learn how to respect and appreciate your people, a simple well done does wonders. Stand by your people, guests lie sometimes to get free stuff.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Ritz New Orleans; great company with horrible & phony management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Too Obvious in New Orleans, LA
    Former Employee - Too Obvious in New Orleans, LA

    I worked at Ritz-Carlton full-time (more than a year)

    Pros

    Great pay, some hourly workers are good, benefits package is good & its an overall great brand

    Cons

    The management team is really phony& could careless about the staff. New employees schedule is always the bad one, & the parking situation is the worst, contract parking is no better.

    Advice to ManagementAdvice

    Learn to appreciate the great employees that are in place, if not you'll continue to lose really good people!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great in the beginning...the longer you stay..the worse it became

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time (more than 10 years)

    Pros

    The other employees are very friendly and you get free lunch during your 1/2 hour break

    Cons

    Management are unreceptive when you go to them for help. Going through the "chain of command" is useless and the open door policy means nothing if there isn't anyone there. If they want you gone, they will turn their backs on you when you go to them for help

    Doesn't Recommend
    Negative Outlook
  9.  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MSE Manager in San Juan, PR
    Current Employee - MSE Manager in San Juan, PR

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    The pay is high and the name Ritz-Carlton on your resume opens many door.

    Cons

    The hotel has many outdated practices in standards. The Declined service standards

    Advice to ManagementAdvice

    Listen to your employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Saddled down with protocols

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Massage Therapist in Charlotte, NC
    Current Employee - Massage Therapist in Charlotte, NC

    I have been working at Ritz-Carlton part-time (more than 3 years)

    Pros

    The pay and benefits and cheap rooms

    Cons

    Managers befriending workers. Same as any workplace. Not all are treated the same if your not tight with management. Protocol is the apron management hides behind when there is a clash of personalities. Good employees that dont kiss butt are pushed aside like dirty laundry. Also snooping is prevalent in your private life through social media sites. Thats just wrong. They state one credo for employees but operate by another. As with any other place of employment some places are good to work and others not so good. I am sad that I ended up in one of the bad ones after my transfer. I know that when I give my notice they will want to make things right but so sad to say too late!

    Advice to ManagementAdvice

    Pay attention to the workers not the chiefs. The faithfull workers are the ones that make the Ritz the Ritz, not the ignorant middle management. Most of them can not recognize a good employee standing right in front of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Many hours, low support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Fort Lauderdale, FL
    Current Employee - Front Desk Agent in Fort Lauderdale, FL

    I have been working at Ritz-Carlton full-time (more than a year)

    Pros

    Team that is excited to work, but no support from management...

    Cons

    Absolutely no support from management. I was excited to move up, and take my place in management, but I didn't receive any support at all or help.

    Advice to ManagementAdvice

    Take more time with your young employees who want to turn a job into a lifetime opportunity. Benefits might have been great, honestly I had no time off to take advantage of them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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