Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Reviews

Updated November 9, 2014
Updated November 9, 2014
319 Reviews
3.8
319 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
124 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)


Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Highlights

55 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good training, high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess
    Current Employee - Hostess

    I have been working at Ritz-Carlton full-time (less than an year)

    Pros

    Great training, location and benefits

    Cons

    Difficult customers, long hours are expected

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Hospitality is difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lobby Concierge in Boston, MA
    Former Employee - Lobby Concierge in Boston, MA

    I worked at Ritz-Carlton as a contractor (less than an year)

    Pros

    Company is very reputable, employees are very courteous

    Cons

    -Guests can be extremely complicated to deal with
    -Management is not very supportive, explains the high turnover
    -Food for guests is amazing but food for employees, not really.

    Advice to ManagementAdvice

    While it is important to please guests, it is also important to back your employees.

    Doesn't Recommend
    No opinion of CEO
  3.  

    First class organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Attendant in Orlando, FL
    Former Employee - Outside Attendant in Orlando, FL

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    The benefits are excellent. Heavily discounted hotel stays around the world. Good health insurance benefits too. An overall good work environment.

    Cons

    The guests can have high expectations. Management also has high expectations. The pay is not great. The company does always promote from within.

    Advice to ManagementAdvice

    I would like management to do a better job listening to all employees.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good if you want to learn and stay in hospitality, however no quality of life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Sales Coordinator
    Current Employee - Food and Beverage Sales Coordinator

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    A lot to learn, team is very friendly. YOu truly become a family

    Cons

    Underpaid. you will have no quality of life once you get to a certain level.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Good company but this location fell short of other Ritz/Marriott properties I have worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Department in Sarasota, FL
    Former Employee - Guest Service Department in Sarasota, FL

    I worked at Ritz-Carlton full-time (less than an year)

    Pros

    Benefits, work enviroment, great coworkers.

    Cons

    Unorganized, people always calling off, management would flat out lie to you and seemed unqualified in the Guest Services department. Almost daily someone would miss their shift. Always being asked to cover someones shift. It seemed management wouldn't do anything about the issue. Planning was at times last minute and managers would take their stress out on their team members.

    Advice to ManagementAdvice

    Be honest and up front with your employees.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Empowering and best hotel company to work for

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Ritz-Carlton

    Pros

    Pay is competitive to other brands, great company with high standards for employees and guests, lots of attention to details

    Cons

    Micro managed, long hours as hourly position, more focused on outside company image rather than employees

  8.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Pay well.
    Flexible working hours.

    Cons

    Unfriendly work environment.
    Horrible management team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    CUSTOMER SERVICE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Sales Agen in Dana Point, CA
    Current Employee - Telephone Sales Agen in Dana Point, CA

    I have been working at Ritz-Carlton full-time (more than an year)

    Pros

    Best thing working here is other employers will value your experience with the Ritz and have a better chance then other candidates due to Ritz reputation.

    Cons

    Cons about Ritz, the guest are HIGH MAINTENCE! Get ready to get some crazy requests. Management are adamant about you knowing your CREDO and upholding to hotel policies to give guests a superb service. Fast paced, demanding, and stressful.

    Advice to ManagementAdvice

    No comment

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Banquet Cook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook in Atlanta, GA
    Former Employee - Cook in Atlanta, GA

    I worked at Ritz-Carlton full-time (more than an year)

    Pros

    Good salary, benefit, structured
    You can add "Ritz Carlton" name on your resume
    Good salary and benefit (esp medical insurance)
    Giftcard for holiday ($25)

    Cons

    Experience could be bad if your direct supervisor does not provide you with proper support
    Some of fellow cooks are inadequate

    Advice to ManagementAdvice

    Have a sit down with your cooks and really listen to their issues/complaints/problems

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Chef de Cuisine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chef De Cuisine in Amelia Island, FL
    Former Employee - Chef De Cuisine in Amelia Island, FL

    I worked at Ritz-Carlton full-time (more than 8 years)

    Pros

    Reputable brand name for the public.

    Cons

    Parent company (Marriott) putting on more and more control, homogenizing among Ritz properties and other Marriott hotels

    Recommends
    Negative Outlook
    No opinion of CEO

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