Ritz-Carlton

www.ritzcarlton.com
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Ritz-Carlton Reviews

Updated March 4, 2015
Updated March 4, 2015
112 Reviews
5.0
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
112 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)


Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Highlights

112 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge in Dallas, TX
    Former Employee - Concierge in Dallas, TX

    I worked at Ritz-Carlton full-time (less than a year)

    Pros

    Professional atmosphere and nice managers

    Cons

    Hard work and busy hours

    Advice to ManagementAdvice

    Keep up the good work you're doing well

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    6 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook II in Truckee, CA
    Current Employee - Cook II in Truckee, CA

    I have been working at Ritz-Carlton full-time (less than a year)

    Pros

    The best company, real luxury.

    Cons

    Interesting job, really big family

    Recommends
    Positive Outlook
  3.  

    This company treats their employee's great and there are an enormous amount benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA Concierge in Laguna Niguel, CA
    Current Employee - SPA Concierge in Laguna Niguel, CA

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    The benefits
    Free food every day
    Decent pay
    Good environment
    Learn the best Customer Service Skills
    Great team work
    Ability to transfer to hotel's throughout the world
    Great Company Values

    Cons

    No individual development meetings
    This hotel feels kind of like a high school (i.e. gossip, cliques, etc.)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA

    I have been working at Ritz-Carlton full-time (more than 8 years)

    Pros

    Great benefits, medical, dental, vision etc.
    Travel discounts for personal travel
    Positive culture, employees are empowered to create memorable and unique experiences for guests
    Great opportunities for career development and you can move up fairly quickly

    Cons

    work life balance was an issue at times
    not too many cons
    overall great place to work especially for any hospitality career

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Couldn't be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Naples, FL
    Current Employee - Server in Naples, FL

    I have been working at Ritz-Carlton full-time (more than a year)

    Pros

    The Ritz-Carlton hires their employees very wisely. Everyone is so friendly and outgoing. You get great benefits and hotel discounts. They really want you to excel in the company and see you grow within, although it can be tough. You have to pay your dues to move up.

    Cons

    Can be difficult to get time off. The location I'm currently at is very seasonal, so you can't take off during high season easily.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good work experience there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    I love The company culture.

    Cons

    Too much training not necessary.

  8. 1 person found this helpful  

    Wonderful professional first class company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll
    Former Employee - Payroll

    I worked at Ritz-Carlton

    Pros

    Huge room for growth, Mgmt is very professional. Good pay

    Cons

    Must work whenever they need you. Hospitality is a 24 hrs business.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Full benefits & great pay

    Cons

    Scheduling is upon business demands

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Excellent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Supervisor
    Former Employee - Front Office Supervisor

    I worked at Ritz-Carlton full-time (more than 3 years)

    Pros

    The company is structured and has consistent processes throughout each hotel. They truly believe in hiring from within and the perks are amazing

    Cons

    The dress code is strict, but nothing that would deter me from working there again

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Incredible culture and brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Manager in Philadelphia, PA
    Current Employee - Food and Beverage Manager in Philadelphia, PA

    I have been working at Ritz-Carlton full-time (less than a year)

    Pros

    Employee benefits, work environment, ability to advance, company culture, managerial support

    Cons

    Older building but it is going under renovation soon!

    Recommends
    Positive Outlook

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