Ritz-Carlton Reviews

Updated July 7, 2015
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Ritz-Carlton President and COO Hervé Humler
Hervé Humler
67 Ratings

Pros
  • Meet a lot a lot of great people (in 16 reviews)

  • Great benefits free night stays (in 13 reviews)

Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • Difficult customers, long hours are expected (in 22 reviews)

More Pros and Cons

133 Employee Reviews

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  1. PBX Operator/ Communications Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PBX Operator/Communications Agent in Miami, FL
    Former Employee - PBX Operator/Communications Agent in Miami, FL

    I worked at Ritz-Carlton (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Co-workers, flexible, GM was AMAZING, helpful, opportunity to grow.

    Cons

    There were no cons about this job. Everyone was great!

    Advice to Management

    Keep up the great work


  2. Best place to work and great pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper/Learning Coach in Washington, DC
    Current Employee - Housekeeper/Learning Coach in Washington, DC

    I have been working at Ritz-Carlton

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to work and great pay

    Cons

    Nothing,just work and you'll climb the ladder.


  3. Helpful (1)

    It's a great organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Key Biscayne, FL
    Current Employee - Anonymous Employee in Key Biscayne, FL

    I have been working at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It trusts its employees enough to truly empower them with responsibilities. They do not believe in micromanaging. They understand that if they recruited you, it's because you're good enough that you don't need babysitting. Yet, this does not take away from having a mentor that's always available to teach you or answer your questions, when the need arises. They really care about the growth, both personal and professional of their team, and invest a lot of time and money to properly train everyone.

    Cons

    I do not really have any cons that may be specific to this property or organization. All I can say pertains to the industry in general, and that is that at times the work hours can be a little extensive.

    Advice to Management

    Thank you!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Cook , Culinary Arts chef

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook I in Los Angeles, CA
    Current Employee - Cook I in Los Angeles, CA

    I have been working at Ritz-Carlton full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company , i am very creative person with a deshire to bring the best hotel ,i would like to be part of the Family Ritz Carlton hotel

    Cons

    Is a New experiencia for my career and live with the staff is nice ,always providing the best of my experience.

    Advice to Management

    To obtain a position where my skills can grown in a positive working environment.


  6. Front Desk Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in New Orleans, LA
    Former Employee - Front Desk Agent in New Orleans, LA

    I worked at Ritz-Carlton full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Empowers employees, Professional in the highest sense, Classy, Establishes clear goals and objectives that are communicated from the general manager directly to all employees, pays well.

    Cons

    Hospitality in New Orleans does not sleep, being the best hotel in the world means you have to be your best at 2 a.m. its simply the nature of the industry though.

    Advice to Management

    You are the best, keep proving it every day.


  7. Amazing Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tysons Corner, VA
    Former Employee - Anonymous Employee in Tysons Corner, VA

    I worked at Ritz-Carlton

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Just to have the Ritz-Carlton Hotel on your resume is amazing! The level of service and how much you get to learn in the customer service and hospitality field is awesome. The culture of the company is one of a kind. You feel like you're apart of the family. I would recommend anyone to work here. You always have the opportunity to work in different departments to learn as much as possible. Management always gives the opportunity to grow.

    Cons

    Depending on management some play favorites but it is not everyone! Nothing else. Sometimes you work more hours because of business.

    Advice to Management

    Stick by the Credo and just continue what you are doing!


  8. RCA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good benefits and hotel discounts
    friendly environment
    good hours when busy

    Cons

    no hours when hotel is slow
    not all hotels are able to receive discount

    Advice to Management

    leadership courses, hospitality is more than just putting on a fake smile.


  9. Housemen/LOBBY Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HOUSEMAN in New York, NY
    Former Employee - HOUSEMAN in New York, NY

    I worked at Ritz-Carlton full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    THE Ritz Carlton was one of the best experience at a young age.

    Cons

    Wish I knew a second language

    Advice to Management

    One of the best companies


  10. Ritz Saint louis

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems and Food and Beverage in Wildwood, MO
    Former Employee - Systems and Food and Beverage in Wildwood, MO

    I worked at Ritz-Carlton (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company sets the standard in the hotel world

    Cons

    I can not think of any I enjoyed my 14 years with the company and hope to return at some time in the future


  11. Employment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Great working environment, training, and benefits.

    Cons

    I did not experience any downsides of working at The Ritz



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