Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com

Ritz-Carlton Reviews

Updated November 19, 2014
Updated November 19, 2014
319 Reviews
3.8
319 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
124 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 16 reviews)

  • Pay was very reasonable to what was expected, great benefits (in 13 reviews)


Cons
  • Terrible work/Life balance; I am forced to work 10 hr days thursday-Sunday (in 21 reviews)

  • LONG HOURS but always willing to work with your schedule if you are understanding (in 22 reviews)

More Highlights

99 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time (more than 10 years)

    Pros

    Awesome company to work for, great experience and amazing commitment to quality displayed by most of the employees
    Beautiful locations and buildings, but most important, great people
    Most of the customers like the product and love their services, it is a real pleasure working in such a nice environment
    Training in some properties is great, it all depends of the leader you have

    Cons

    Some properties need help on staffing correctly to provide the service expected by customers
    As in many other companies there are some team members that are not commitment with a win win for everyone and they only look for themselves and what they can get out of the company without giving back, a bit lack of commitment, but is not the case of every hotel.

    Advice to ManagementAdvice

    Keep on looking to bring great staff for the new openings, those with the clear goal in mind, those that truly believe in the company philosophy and values

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    An experience of a lifetime...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Relations in Atlanta, GA
    Current Employee - Guest Relations in Atlanta, GA

    I have been working at Ritz-Carlton full-time (less than an year)

    Pros

    The Ritz Carlton, offers unsurpassed service, impeccable food and first class experiences for employees and guests.

    Cons

    There is nothing to convey at this time.

    Advice to ManagementAdvice

    Become more open, encouraging and appreciate to all staff to breed wonderful work experiences.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Ritz-Carlton

    Pros

    Great benefits. Good work/llife balance. Awesome training. Great culture.

    Cons

    Nothing bad to say about this company

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton as a contractor

    Pros

    service was good, everyone was nice

    Cons

    price, it was alittle bit on the expensive side

  6.  

    Best company I have worked for to date.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Fellow employees, flexibility, service in other departments when available, morale, work life is not a burden

    Cons

    Busy, non-stop, too many opportunities for extra hours because I would never go home

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casino in San Juan, PR
    Current Employee - Casino in San Juan, PR

    I have been working at Ritz-Carlton full-time (more than an year)

    Pros

    Salary, Benefits, People to work, Great Culture, trainings

    Cons

    Nothing bad to say from this company.

  8.  

    First class

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Purchaser in Miami, FL
    Current Employee - Purchaser in Miami, FL

    I have been working at Ritz-Carlton full-time (more than 3 years)

    Pros

    The benefits are relly great, discounts on hotels are very convenient when taking a vacation or a weekend getaway and pay is fair

    Cons

    It is a little hard to change some things since everything has to be according to the brand standards at all ritz carlton hotels around the world

    Advice to ManagementAdvice

    Listen to opinions

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    "We are Ladies and Gentlemen, Serving Ladies and Gentlemen"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Ritz-Carlton full-time

    Pros

    Great Culture, Excellent Benefits, Structured well, Opinions Valued, Guests are not always right! Compared to other hotel brands, Ritz-Carlton is the best! Treated with respect and appreciated for your hard work. Excellent training and managers will help you move up in the company if you are willing to put in the time and energy! Wonderful experience!

    Cons

    High Expectations! Guests can be very demanding.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Amazing company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time (more than 10 years)

    Pros

    Salary is great. Great co workers.

    Cons

    Nothing. Things are fantastic at the Ritz

    Advice to ManagementAdvice

    Keep doing a great job.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Less than 5 star

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Marriott benefits, health insurance. Hotel discounts when traveling, 401 k match

    Cons

    Favoritism, clicks amongst managers, promoting only hourly associates to managers to save salary costs, overall low pay

    Advice to ManagementAdvice

    Promote based on talent and pay people what they are worth to retain talent

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