Ritz-Carlton

  www.ritzcarlton.com
  www.ritzcarlton.com
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Ritz-Carlton Reviews

Updated August 13, 2014
Updated August 13, 2014
290 Reviews
3.8
290 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
113 Ratings

Review Highlights

Pros
  • Great people really encompass the values they preach (in 12 reviews)

  • Ladies & Gentlemen serving Ladies & Gentlemen (in 11 reviews)


Cons
  • The work life balance may not be as expected in other companies (in 15 reviews)

  • Long hours and holidays are hard to get off (in 16 reviews)

More Highlights

91 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Amazing company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton full-time for more than 10 years

    Pros

    Salary is great. Great co workers.

    Cons

    Nothing. Things are fantastic at the Ritz

    Advice to ManagementAdvice

    Keep doing a great job.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Less than 5 star

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton

    Pros

    Marriott benefits, health insurance. Hotel discounts when traveling, 401 k match

    Cons

    Favoritism, clicks amongst managers, promoting only hourly associates to managers to save salary costs, overall low pay

    Advice to ManagementAdvice

    Promote based on talent and pay people what they are worth to retain talent

  3.  

    Concierge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Great gratuities and discounts in all Ritz-Carlton and Marriott Hotels

    Cons

    low pay for amount of work and responsibility

    Advice to ManagementAdvice

    Compensation, recognition, personal attention to employee upward career growth

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  5.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton

    Pros

    Hotel Discounts, a company that cares

    Cons

    hospitality industry doesn't have wonderful pay or hours, but you know that going in

  6.  

    Wish I still worked here!!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPA Therapist  in  Dallas, TX
    Former Employee - SPA Therapist in Dallas, TX

    I worked at Ritz-Carlton for more than a year

    Pros

    Beautiful environment, great people to work with, wonderful guests, and discounts when staying at other properties owned by Ritz-Carlton and Marriott

    Cons

    Working on the weekends and holidays, but bigger tips were always made on those days!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Internship Experience

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Human Resources Intern
    Former Employee - Human Resources Intern

    I worked at Ritz-Carlton as an intern for less than a year

    Pros

    Great people really encompass the values they preach. Very team focused and willing to help you out in whatever you need, even if it is outside of the department you are working in. I interned in the HR department and they have me real responsibilities.

    Cons

    Sometimes the culture can be stuffy and requires some getting used to.

    Recommends
    Positive Outlook
  8.  

    wonderful, friendly, and challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping  in  Atlanta, GA
    Current Employee - Housekeeping in Atlanta, GA

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    Very understanding of time off, awesome paid holidays, multiple opportunities for over time.

    Cons

    Sometimes the hours are TOO long; no strict call off policy

    Advice to ManagementAdvice

    get rid of dead weight, diversity is good, but people who actually care about the guests are even better.

    Recommends
    Positive Outlook
  9.  

    amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  New York, NY
    Current Employee - Front Desk Agent in New York, NY

    I have been working at Ritz-Carlton part-time for more than a year

    Pros

    excelent customer service, free lunch

    Cons

    wish i had more hours to work

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Demonstrates passioniate guest services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA  in  Half Moon Bay, CA
    Current Employee - SPA in Half Moon Bay, CA

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    Extremely fair to all employees, and very nice incentives. worked at my own pace.

    Cons

    Alot of physical work. Too quiet sometimes.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Atmosphere of Professionalism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent  in  Dallas, TX
    Current Employee - Guest Services Agent in Dallas, TX

    I have been working at Ritz-Carlton part-time for more than 5 years

    Pros

    The networking capabilities are endless and the staff truly acts like family to each other.

    Cons

    Very hectic schedules at times, consistent with most of the hospitality industry.

    Advice to ManagementAdvice

    Continue to be the examples The Ritz-Carlton bases company values on.

    Recommends
    Approves of CEO

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