Ritz-Carlton
3.8 of 5 210 reviews
www.ritzcarlton.com Chevy Chase, MD 5000+ Employees

Ritz-Carlton Reviews

Updated Apr 9, 2014
All Employees Current Employees Only

3.8 210 reviews

                             

98% Approve of the CEO

Ritz-Carlton President and COO Hervé Humler

Hervé Humler

(89 ratings)

82% of employees recommend this company to a friend
67 Employee Reviews Back to all reviews
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amazing company

Front Desk Agent (Current Employee)
New York, NY

I have been working at Ritz-Carlton part-time for more than a year

Prosexcelent customer service, free lunch

Conswish i had more hours to work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Demonstrates passioniate guest services.

SPA (Current Employee)
Half Moon Bay, CA

I have been working at Ritz-Carlton full-time for more than a year

ProsExtremely fair to all employees, and very nice incentives. worked at my own pace.

ConsAlot of physical work. Too quiet sometimes.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Atmosphere of Professionalism

Guest Services Agent (Current Employee)
Dallas, TX

I have been working at Ritz-Carlton part-time for more than 5 years

ProsThe networking capabilities are endless and the staff truly acts like family to each other.

ConsVery hectic schedules at times, consistent with most of the hospitality industry.

Advice to Senior ManagementContinue to be the examples The Ritz-Carlton bases company values on.

Yes, I would recommend this company to a friend

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Guest Relations

Guest Relations Agent (Former Employee)
Miami Beach, FL

I worked at Ritz-Carlton full-time for more than a year

ProsStability, great management, career advancement opportunities, working one on one with VIP Guests, can transfer to any Marriott/ Ritz Carlton chains all over the world.

ConsVery competitive corporate culture, varying shifs (morning, afternoon, evening)

Advice to Senior ManagementKeep up the great work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Very progressive, professional, feeling of "family," educational experience

Manicurist (Former Employee)
Orlando, FL

I worked at Ritz-Carlton full-time for more than 5 years

ProsExcellent training, growth opportunity and benefits

ConsDemanding at times. Lots of meetings

Advice to Senior Managementnone

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One of the best company I've worked for

Anonymous Employee (Former Employee)

I worked at Ritz-Carlton full-time

ProsIn depth training and excellent management

ConsVery robotic but that's because of their high standard. I prefer a more flexible approach for my guests

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Amazing corporate culture.

Anonymous Employee (Current Employee)

I have been working at Ritz-Carlton

ProsCulture that supports employees through empowerment
Great opportunity for upward mobility
Fantastic leaders that are stars of the industry

ConsSome properties feel like an upscale marriott

Advice to Senior ManagementKeep the integrity of Ritz-Carlton to preserve its stellar brand image

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An excellent company to work for, and I thoroughly enjoyed the many relationships I formed during my years there.

Receptionist/Administrative Assistant (Former Employee)
Miami, FL

I worked at Ritz-Carlton full-time for more than 10 years

ProsThe company has excellent opportunities for upward mobility.

ConsNot just with Ritz-Carlton, but within the hospitality industry, there are sometimes many changes that are sometimes not for the best.

Advice to Senior ManagementI have none.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Exceptional experience

Recreation Attendant (Former Employee)
Amelia Island, FL

I worked at Ritz-Carlton as an intern for less than a year

ProsFriendly associates. Genuine care for success and well being. Upper management genuinely appreciates low level efforts.

ConsNot many overtime opportunities as a part time employee

Advice to Senior ManagementKeep operating by the gold standards

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Manager of restaurant outlet

Manager (Former Employee)
Orlando, FL

I worked at Ritz-Carlton full-time for more than a year

ProsGreat teamwork among the management staff

ConsWill always have to work every holiday

Advice to Senior ManagementBuild relationships

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Ritz-Carlton reviews and ratings — including employee satisfaction and approval rating for Ritz-Carlton CEO Hervé Humler. All 67 reviews posted anonymously by Ritz-Carlton employees.