Rogers Communications
3.2 of 5 520 reviews
www.rogers.com Toronto, Canada 5000+ Employees

Rogers Communications Reviews in Canada

Updated Jun 27, 2014
All Employees Current Employees Only

3.2 460 reviews

                             

86% Approve of the CEO

Rogers Communications President and CEO Guy Laurence

Guy Laurence

(70 ratings)

63% of employees recommend this company to a friend
36 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Demotivating

    Inside Sales Representative (Current Employee)
    Kitchener, ON (Canada)

    Pros50% discount on wireless and cable services are great. In sales there are some great people to work with. Overall it's an easy job. The is potential and hope with having a new new CEO, but nothing has happened yet.

    ConsMicromanagement is to the point that everyone in this office spends at minimum 2-5 hours a week in "coaching" sessions. Focus for sales is on scripting, not results. Top sales reps have been reprimanded, even fired for not following a somewhat restrictive script. Sales people are trained by people who have zero experience in sales. There are positives working here, but it's difficult to focus on them when recruiters and interviewers are not accountable for the dishonest claims made to recruit you.

    HR has a strong hold on the organization. Literally on your first day they start the paperwork to prepare for your dismissal.

    Advice to Senior ManagementFear is not a motivator. Changing the commission structure to make it more difficult for sales employees to earn any is not a motivator. We all like having our own desk...and two monitors is more productive.
    I know I am not the only one interviewing elsewhere.

    – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    A few rotten apples made the whole place stink

    (Former Employee)

    ProsIt's Rogers. Awesome mega company. Mega facilities. Mega leverage. Big leagues. Big opportunity. Diversified products and companies within the company. Challenging. Exciting.

    ConsOld boys club with all the answers. Hire those that will agree. Anyone who disagrees is dispensable. Even those that don't disagree but may offer an alternative perspective should be cut off at the roots.

    Wish I could talk sports better. Could have accelerated my career. The also love the most annoying, pretentious, useless business jargon. I agree with one in particular however; 'fewer, bigger, better'. Alas, in reality that is turning into 'none'. The new folks taking over new responsibilities just don't want to work that hard. Lots of 'that's not my job’.

    Advice to Senior ManagementI'm sad to see what has happened. Don't know what to say as to how to get it back.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    not recommend

    Anonymous Employee (Former Employee)

    ProsGreat place to Learn how to manage stress
    Team members are generally very nice

    ConsThe company is disorganized
    I have heard team members not being layoff, but terminated.
    Heard from Sr. Manager that CRTC regulations were to violate if the cost to implement would be higher than the fine.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    Rogers- LOVE my job, hate the toxic environment

    Media (Current Employee)
    Toronto, ON (Canada)

    ProsRogers Communications strives hard to be a world class company and has world class products. Rogers has terrific corporate facilities including a cafeteria and gym. Rogers has fair compensation, time-off policies and benefits. Corporate policies are in place to reward exceptional employees however, they do not translate into a successful program. The recognition programs are based on external community contributions and aren't relevant across the company.

    ConsUnfortunately Rogers Media has embraced the 'kiss-up and slap-down' kind of manager. It isn't unusual to witness a person of authority insult, steal credit, threaten (as in 'everyone is replaceable' or 'we will smoke out the terrorists' when discussing change management) and/or withhold crucial information. As a result, the majority of employees spend more energy protecting themselves than helping the company. There is an abundance of tearing others down to steal credit, passive aggressive leadership, destructive gossip, conniving politics, and abundant negativity. And there is a level of mid-management whose sole responsibility is to justify their position by creating unnecessary work via reporting, creating road-blocks and micro managing. But they know how to make their boss look good which adds to the inequity in promotions and acknowledgments. Worst of all, the stellar employees and managers who rise above the dysfunctions and perform aren't acknowledged corporately (even when the marketplace, industry and colleagues do) and they eventually quit or are even let go.

    Advice to Senior ManagementShared authority and group decision making does not work. Collaboration is key but there also needs to be accountability and responsibility in every role. If someone has the power to make a decision which will affect costs but has no accountability to the PNL, that is an obvious issue. If someone has the power to override another's decision but the outcome will not affect them because they have no actual responsibility for that decision, that is an obvious issue.

    Rogers should be one company- Media should not be an isolated island.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    Cover your ...

    Anonymous Employee (Current Employee)
    Toronto, ON (Canada)

    ProsExciting, dynamic company with outstanding brands and products. Terrific benefits representative of a large organization. Interesting and challenging work.

    ConsThe culture and values are the biggest detriment to this company. Some VPs in the Media group have an unspoken "team" of preferred employees who have an inordinate amount of power. They often create conflict, make work, create hurdles and steal credit. Fortunately those that obviously did not contribute otherwise to the company, did not survive the mass layoffs. But many remain. This practice highlights a fundamentally poor executive leadership team. HR is not oblivious to this practice but is in full support of the VPs. This has also contributed to an adversarial internal structure that remains. Poor performance gets easily distracted by finger pointing. And good performers are often viewed as a threat and are bullied or even let go. The key to survival is to keep your head buried and to 'not care'. That is when you get rewarded. It is very demotivating.

    Advice to Senior ManagementIt is difficult to decipher the truth of a situation when there are skilled leaders that manage up. I think the new CEO has done the right thing by speaking to customers and employees across the company. He has opened up honest communication that will hopefully pervade the rest of the company. The structure of the organization needs to be reorganized to optimize performance, efficiency and to align with the times. We need to attract leading talent and get back the star performers that have either jumped ship or were let go in the past 2-3 years.

    No, I would not recommend this company to a friend

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    5 people found this helpful  

    Publishing- Throwing the baby out with the bath water

    Editorial (Current Employee)
    Toronto, ON (Canada)

    ProsRogers has some of the best content brands. Rogers has a great office with a gym and a Tims. Decent work-life balance. Decent growth opportunities. Decent compensation.

    ConsEven mags that have been on an upswing have been required to make cuts that would not only negatively impact the quality of the content but cuts that would cost us future revenue. Those that we're thriving are headed quickly towards decline. In this new era, only the strongest will survive and they will prosper. Why are we giving the competition a chance to stomp all over us? Winners want to go with those betting to win, not lose.

    Advice to Senior ManagementContent & influence are king. No more homogenization. Rip off the bandaid and make the necessary cuts/changes to maximize the chance of success for those with the ability to succeed. Slowly chipping away at everything will leave us with nothing.

    If you are hiring a buddy to perform the same duties as several other people, you need to be sure not to bestow favorable treatment on your friend or discriminate in his or her favor over others.

    Looking forward to the changes the new CEO makes.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Totally agree with post: LOVE my job- hate toxic environment!

    Sales Representative (Former Employee)
    Toronto, ON (Canada)

    ProsSolid company, good comp, good benefits, good facilities. Good products. Good brands. Lots of resources. Exciting positions. And there is a Tim Hortons on the 2nd fl.

    ConsI seriously could have written the post: LOVE my job- hate toxic environment.

    Amount of time wasted on protecting & justifying is ridiculous. Infighting is unhealthy. Mid manager meddlers with no direct influence or budget are a waste of talent and/or waste of a resource.

    Running in circles to get 5 stakeholders to agree over something benign, having to insert myself in projects that I was responsible for etc are examples of why I left.

    Advice to Senior ManagementShared authority and group decision making is inefficient & causes infighting. If someone has authority, they should have correlating accountability. People and brands are your best assets. Treat them as such.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    8 people found this helpful  

    What a mess

    Product Manager (Current Employee)
    Toronto, ON (Canada)

    ProsIf you had the chance to work on a good project, the work is interesting.

    ConsHorrible management team. Personal goals and bonuses are not aligned with the product goals. Not a customer focused company. Company seems to follow competition and lack creativeness and innovation. Bosses too worried about themselves to focus on team. Doesn't feel like there is a team environment more like everyone is out on their own.

    Advice to Senior ManagementFocus on the customer. Listen to what they want and try to leverage on the companies strengths to deliver innovative and useful products.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    The worst experience of my working life.

    Sales (Former Employee)
    Vancouver, BC (Canada)

    ProsYou get a paid cellphone.

    ConsAll management cares is about sales, but they give no direction.

    Advice to Senior ManagementGet your stuff together.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Definitely not as pitched in interview

    Sales Consultant (Current Employee)
    Toronto, ON (Canada)

    ProsGreat people to work with

    ConsNot enough compensation for family needs.

    Advice to Senior ManagementBe honest with your reps

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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