Rogers Communications

www.rogers.com

Rogers Communications Reviews in Canada

Updated March 3, 2015
Updated March 3, 2015
68 Reviews
1.0
68 Reviews
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
68 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 30 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 58 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 38 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

68 Employee Reviews Back to all Reviews

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  1.  

    Guys 3.0 and leafs rebuild what will come first?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)

    I worked at Rogers Communications

    Pros

    Discounts and pension plus stock options

    Cons

    Incompetent senior management and if your not sucking up then you don't have a chance to advance.

    Advice to ManagementAdvice

    Have management walk a mile in the front line shoes and the customer. Maybe they will learn and appreciate what there paid to do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Inside Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Toronto, ON (Canada)
    Former Employee - Inside Sales Representative in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (less than a year)

    Pros

    - location
    - people
    - the product has potential
    - team environment, young and hip crowd

    Cons

    - one of the sales managers is an obnoxious clown and is ineffective in his role
    - the product is priced too high for what its worth
    - the same sales manager as mentioned above is a liability to the company
    - blatant favouritism
    - low salary, and commission payout is terrible
    - lies everywhere

    Advice to ManagementAdvice

    - stop lying
    - re-evaluate one of your sales managers worth, he is a joke
    - try "PAYING" your employees
    - if in your 1.6 years of being around you have fired and hired over a 100 people something is definitely wrong

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    No leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Publishing Division in Toronto, ON (Canada)
    Current Employee - Publishing Division in Toronto, ON (Canada)

    I have been working at Rogers Communications (more than 3 years)

    Pros

    Big organization, benefits, nice facilities

    Cons

    No leadership. Did not fill role of division president. Cheap & junior in experience and vision mid-level executives running division into the ground. Management only manage up not down. Good public speakers who spin the story to benefit themselves.

    Advice to ManagementAdvice

    Looking for a job. After an extensive "Listening Tour" no one listened. Rogers is the next Kodak, RIM, Target CA

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Never again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Producer
    Former Employee - Web Producer

    I worked at Rogers Communications

    Pros

    Decent benefits. Location.

    Cons

    Very low pay. No personal growth. No professional growth. No leadership. Everyone afraid for their jobs. Tense atmosphere. Like high school. Enforced and mandatory 'hang out' sessions with management after work. Left and immediately had a 20 grand pay hike.

    Advice to ManagementAdvice

    Clear out dead wood and middle management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    many different products to sale

    Cons

    no future growth. getting worse

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Brampton - Rant of Contract employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Analyst in Brampton, ON (Canada)
    Former Contractor - Analyst in Brampton, ON (Canada)

    I worked at Rogers Communications as a contractor (more than a year)

    Pros

    Pros is pertinent for Contract workers who are on contract extension permanently since years. Less accountability, nonetheless high hourly compensation. Good place to retire rich as a contract employee. If you are unemployed, close your nose and join as a contract employee as a QA tester. Be in the good books of the hiring manager otherwise your contract ends in 8 months or earlier. Some Managers have their pet contract employees for 6-7 years, you can be one among them

    Cons

    Cons who clings as permanent employee with high accountability and moderate compensation. I worked there in UAT team for a couple of years and didn’t like the environment. Contract employees are double gro$$ing Rogers money. No professional conversation, just all about money and overtime. There are much more contractors than permanent employees and most of them are not willing to work ethically. Having two monitors (one for YouTube), Tardiness, 2 prayer sessions a day and several coffee breaks doesn’t increase their productivity. Its breeding a rotten culture inside

    Advice to ManagementAdvice

    You should really look into some managers and find out how they are actually managing the business. Knock your directors and managers to justify why contract employees with no knowledge are hired, disheartening the real hard working people. Replace the contract employees to Permanent who are there for 5-6 years. You can save a lot and increase productivity. Guy! you may not be able to fix it, but at least you know.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    LOL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Toronto, ON (Canada)
    Current Employee - Call Center in Toronto, ON (Canada)

    I have been working at Rogers Communications

    Pros

    No pros got to be honest stay away from
    Rogers if you don't want to wake up everyday thinking you will get fired today or tomorrow ot the day after ...

    Cons

    A lot!!! No job security at all, expect to get fired if your seniority is decent people are ok however racism is common.

    Advice to ManagementAdvice

    Well how to advice someone is dead? The new ceo was hired to fire people. Seriously my advice would be to treat people with respect. But oh well if they do NOT respect their customers how can we ask to be nice with their employees...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Don't care about employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wireless Technical Support in Moncton, NB (Canada)
    Former Employee - Wireless Technical Support in Moncton, NB (Canada)

    I worked at Rogers Communications full-time (more than 5 years)

    Pros

    Best place to get a depression

    Cons

    Best place to get a depression

    Since Ted Rogers pass away all they care about is money, the familly feeling is gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    They treat employees and customers horribly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Rogers Communications part-time (more than a year)

    Pros

    Commission. There isn't anything else really

    Cons

    Long hours, rude customers Overcharging people, bad management poor communication across company

    Advice to ManagementAdvice

    Upper management only cares about their pay check. They pay csr and sales associates nothing and expext big results as they sit in their fancy suites. The equipment for cable is horrible! Customers come back to exchange multiple times, rogers poorly invests in their product and claims to be a great provider. Rogers does not value their employees. Senioriry does not exist. They keep losing customers who got them started jn the first place and wonder why. Cx are treated horribly ive seen it first hand they should stop buying things like the nhl and sports arenas and remember the reason for their wealth is the customer!!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Rogers is done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Toronto, ON (Canada)
    Current Employee - Director in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than 10 years)

    Pros

    I am not sure if there are any pros right now. I have been working for Rogers for Many years. The company had its ups and down like any other large corporation. But now you are truly nothing more but a number. After the last mass layoff a few people who were let go reached out to me for a chance to get re-hired and I jumped at the chance to re-hire them, it is only fare. To my shock HR informed that I can't without a VP approval and even though I knew this was strange I did contact my VP who simply said no. It is just a formality set in place but in reality no one is allowed to re-hire a laid off employee. Whatever challenges Rogers has in tracking severance paid employees shouldn't stop them from re-hiring them back? Don't penalize former employees who gave years of their life to your service for your lack of pre-planning. I am still at shock. Company politics be dammed this is unacceptable and totally unethical. I am done with Rogers, the first opportunity I get I am getting out.

    Cons

    Word of advice if you are looking for job stay away from Rogers. At least for the next few years. The worst is yet to come.

    Advice to ManagementAdvice

    Bringing on a Brit to manage a Canadian company wasn't a smart move. The company would have been better off if Edward Rogers was in command. Guy Lawrence was flaunting his wealth in the midst of letting go for hardworking employees. Total lack of empathy or common sense is not excusable for a man in his position. He is the biggest mistake Rogers ever made.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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