Rogers Communications Reviews

Updated April 17, 2015
127 reviews filtered by
  • Canada
  • Any Job Title
2.0
127 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Rogers Communications President and CEO Guy Laurence
Guy Laurence
28 Ratings

127 Employee Reviews

Sort: Popular Rating Date
  1. internal employees not valued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructional Designer in Toronto, ON (Canada)
    Current Employee - Instructional Designer in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than 5 years)

    Negative Outlook
    Approves of CEO
    Negative Outlook
    Approves of CEO

    Pros

    benefits are pretty good - medical, vision, dental. pension is good. stock and rrsp options. most managers let you telework. there is an annual review and you can get a bonus.

    Cons

    internal employees not valued. we don't even get considered for open positions. no room for advancement unless you work in Toronto. senior leadership does not care about transparency or the impact reorgs have on employees. constant reorgs every 2-3 years

    Advice to Management

    be transparent, have empathy for what employees are going through, value internal employees

  2. The CEO has the right ideas and direction but it will take years to change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Toronto, ON (Canada)
    Current Employee - Analyst in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great brand, good location, good compensation, employee discount program, good cafeteria,

    Cons

    Things are micro managed
    Not many people know their role in the new structure
    Old systems

    Advice to Management

    Push for quicker change. The ideas of Rogers 3.0 are great but it's all slides for now.

  3. they expect a lot from you and give nothing back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    The people
    The environment
    Outings

    Cons

    Pay
    Quality of work
    The hours of work

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Good people without leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Frequent chances to learn and grow, pay is reasonable, some really great people

    Cons

    poorly managed, loads of departmental in-fighting due to lack of real leadership

    Advice to Management

    Upper management charts a course and then blindly hands things off to middle management who only look out for their own personal interests. Stop rewarding the self-serving yes men and support the few good managers you have left; That is the only way to get the company to work as a team.

  6. Helpful (2)

    Current Employee, Down town Toronto

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst, Finance/Fraud in Toronto, ON (Canada)
    Current Employee - Analyst, Finance/Fraud in Toronto, ON (Canada)

    I have been working at Rogers Communications

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Paid training, Good benefits, Retirement-Employer matching, 50% Employee Discount on wireless, cable, HSI services. Met some great people, make few life-time friendship.

    Cons

    Too much favoritism that is destroying employee morale over time, Causing brain drain. It took me only 6 years to get my first promotion. Hiring managers are never upfront to internal applicants, they secretly advice HR of their favorite candidate. HR is mostly very vague as to what happened to your job application, why you were not selected for an interview or what qualification they think missing in you. Even few promotions took place without job posting. Having college or University degree is just a joke. People with high school diploma but having Rogers supervisory experience mainly call centre supervisory, have been progressively promoted to management levels. Whereas some managers opening heard of making claims that they will never hire any one with Masters level education. Can't believe with this mentality how this company is planning to usher into 21st century.

    Advice to Management

    Rogers wireless has been loosing its market share fast in last few years due to smaller, better competition. Today's employees are much smarter that a generation ago. You simply can't keep employees quite by fear or fear of bad job market. So please wake up, invest in employee engagement process and inspire, motivate and develop employees. Mr Guy Laurence, walk the walk and talk the talk. Stop this constant lay-off scare. Stop outsourcing nice back office jobs to India (yes India! remember Ted build Canadian company not Indian firm) Some of our friends have been laid off after 15-20 years of service. What are they supposed to do at this age dear sir when they don't know any thing beside Rogers?

  7. Helpful (1)

    Too many corporate politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great benefits (includes wealth accumulation if you can afford it) program

    Cons

    need to suck up to get anywhere, annual raises are less than inflation even with a good end of year review

    Advice to Management

    quit the favoritism

  8. Dull

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Inside Sales Consultant in Ottawa, ON (Canada)
    Former Employee - Consumer Inside Sales Consultant in Ottawa, ON (Canada)

    I worked at Rogers Communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Tons of opportunity for money.

    Cons

    Dull job
    Overbearing management
    No real job security

    Advice to Management

    back off and let your employees work the way they deem best.

  9. Rogers communications was about what I expected. Do your research before taking on a role here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advertising Department in Toronto, ON (Canada)
    Former Employee - Advertising Department in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Good salary
    -Cheap and convenient gym membership
    -Good location
    -Employee reviews are only once a year
    -Relaxed dress code
    -Looks good on a resume

    Cons

    -If you don't "fit in" with the culture on your team you'll be somewhat ostracized
    -Job duties didn't match what was listed in interview
    -Management is constantly being changed and people are always being laid off, rehired, etc

    Advice to Management

    Consider providing support to individuals who do not necessarily fit in with the rest of the team. The department I worked in at Rogers HQ in Toronto (advertising) was a stomping ground for the sports-loving, A-type, extroverted crowd usually seen at larger ad agencies. It didn't seem to be receptive of persons who are more introverted, artistic, disabled, etc. The number one thing I would say is that if someone on your team doesn't seem to fit in with eveyone else, then more of an effort should be made to include them in activities and training. I constantly felt like I was ignored from my team even when trying to make an effort.

  10. Great place to start a career, but too many glass ceilings and growth obstacles to stay for very long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Toronto, ON (Canada)
    Former Employee - Product Manager in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Compensation was good, most folks great to work with, lots of different directions to develop some skills and expertise, however, stretching beyond your area or domain had its issues.

    Cons

    Work-life balance was not easy to achieve as demands to perform were high. Certain obstacles and a grade-school type behaviour really detracted from what could have been a great environment.

    Advice to Management

    Very senior management needs to clean out some of the old ways and groups if they intend to succeed in a dynamic business that needs speed of delivery as a key attribute.

  11. The call centres are forces to compete with the stores which impacts the customer's experience in a negative manner.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Sales Representative in Brampton, ON (Canada)
    Current Employee - Customer Sales Representative in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Online modules called fast tracks keep you up to date with the newest training on products and services
    There is a employee support line which helps with system issues

    Cons

    Most new hires are just thrown on to the sales floor and expected to sell
    There are huge disconnects between each department of the company thinking one department can do things they can not
    The call centres and stores actually seem to work to make each others jobs harder
    The programs they use are so outdated (1980s software) and they have not figured out a way to migrate the customers onto a newer and more stable platform.
    Sometimes there are unrealistic sales targets
    Commission somehow is steadily decreased while targets are increased.

    Advice to Management

    The sales associates are the ones who deal with your customers and we know more about their concerns, you should ask and use our input to make your company better rather than assume what you are doing is right.

Rogers Communications Photos

Work at Rogers Communications? Share Your Experiences

Rogers Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.