Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews in Canada

Updated December 18, 2014
Updated December 18, 2014
704 Reviews
3.1
704 Reviews
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
130 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 30 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 58 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 38 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

113 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Good if you want to just get your job done

    Cons

    Bad if you don't get your job done

    Advice to ManagementAdvice

    Being more realistic, less politics and less favouritism

  2.  

    Rogers Tier2 Technical Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TPIA Technical Care Tier II in Barrie, ON (Canada)
    Current Employee - TPIA Technical Care Tier II in Barrie, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    Lots of overtime
    50 percent off Rogers services
    Very complete and effective training
    Cool rewards and recognition system
    Schedules are done far in advance

    Cons

    Awful pay
    Managers don't know anything about products/Services
    Way too many people who don't care about their job in power
    Constant push from management on metrics
    Micro managing
    Always have someone checking on you
    Little room for promotion

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Good perks, bad planing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brampton, ON (Canada)
    Current Employee - Anonymous Employee in Brampton, ON (Canada)

    I have been working at Rogers Communications full-time (more than 3 years)

    Pros

    Downtown Toronto Offices are full of younger talented people.
    50% off Rogers' products makes their internet TV and phone services actually appealing.

    Cons

    Other GTA locations seem to be filled with rejects who just want to keep things the exact same until retirement. Bitterly segmented and politically driven upper management.

    Advice to ManagementAdvice

    Consider slashing the Rogers Red tape, often tickets or requests take MONTHS to get aggressed. Also a reports and numbers mean nothing if you can't recall what happened three weeks ago because you are working on nothing but the NEXT report.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Post Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Post Sales Support Agent in Toronto, ON (Canada)
    Current Employee - Post Sales Support Agent in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    - Great Team
    - Amazing Work Environment
    - Decent Salary

    Cons

    - Corporate restructuring gave the Job to a third, so no Job Security
    - Too Many changes

    Advice to ManagementAdvice

    Listen to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    No Room for Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Inside Sales Consultant in Ottawa, ON (Canada)
    Former Employee - Consumer Inside Sales Consultant in Ottawa, ON (Canada)

    I worked at Rogers Communications part-time (more than 3 years)

    Pros

    Good pay, especially while attending school, friendly coworkers, nice benefits.

    Cons

    Management only cares about the bottom line, inflexible schedule, stressful position, little room to grow.

    Advice to ManagementAdvice

    Spend more time improving employees performance. Show some level of caring, aside from receiving a bonus.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Changes needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Consultant
    Current Employee - Technical Support Consultant

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    -Great training for positions with great coaches.
    -Benefits are also a plus.
    -Employee discounts
    -Team managers actually help you with work or even personal issues.

    Cons

    -Does not live up to zero bad experiences for customers
    -Left in dark a lot of the times during service/product issues making your job stressful at times.
    -Emphasis on numbers instead of customer experience
    -Seniority rules over shifts, so no chance for normal working hours or even any weekend or stat holidays unless you work at least 6 years+.
    -No real teamwork between coworkers and very little opportunity for interaction with those around you.

    Advice to ManagementAdvice

    Depressing environment when it is a "in and out" type job where there is no chance to get to know your peers. Salary is low for the amount of work we do. Scheduling needs the most work as people who have been working for 5 years still don't get morning shifts or even weekends off. Should have rotating weekends or something.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    Good at the start but ended badly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications full-time (more than 8 years)

    Pros

    Good salary
    Good benefits
    Diverse
    Good stepping stone if you are just starting your career

    Cons

    Irregular hours and work days.
    The company is starting to get rid of most of the long time employees in favor of new employees with lower salaries.
    Our entire group is sadly a victim of this so called corporate restructuring.

    Advice to ManagementAdvice

    To Guy Laurence,
    Getting rid of your most efficient and hardworking front line people is not corporate restructuring. It is a short term cost-savings move that will greatly affect your front line customer service/technical support performance.

    To all that still work there,
    Don't wait for Rogers to kick you out, build up your career and look for another company that actually appreciates the contribution you make. I now start to believe that Rogers is just now all about money. Never about its customers and its employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Would never reccomend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative (Retail) in Ottawa, ON (Canada)
    Former Employee - Sales Representative (Retail) in Ottawa, ON (Canada)

    I worked at Rogers Communications part-time (less than an year)

    Pros

    It's a paycheque and pays the bills

    Cons

    the corporate atmosphere is horrible they make you feel like you're not needed

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Vicinity Rewards by Rogers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative- Vicinity Rewards in Toronto, ON (Canada)
    Former Employee - Inside Sales Representative- Vicinity Rewards in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 3 years)

    Pros

    - The people were great to work with
    - Great teams and Team Managers
    - Benefits from day one
    - Half off Rogers services after 6 months
    - Bonuses (if paid out)
    - Work-life balance is great but if you want to be on top of the leader-board you should put in the extra work it takes to get there

    Cons

    - Extremely poor leadership or understanding from Upper Management
    - Upper management held the reigns too tight which took a toll on overall company growth
    - Commission structure is horrible- the likelihood of getting paid on sales is next to none unless you successfully jump through every hurtle
    - Making commission depends on the party you sell the product too- after the sale you need to depend on someone to be successful with the program in order to get paid out
    - Too many hurtles to jump through causing burn out and high turnover rate

    Advice to ManagementAdvice

    - Company values should be reconsidered- the amount of turnover in the company is affecting how well the company will grow and how successful it will be. if you have a tremendous amount of staff leaving the company things should be re-evaluated.
    - Give staff the proper tools to be successful... and you will have happier staff, higher growth rate and less upset people who shop at local businesses in the area everyday NOT supporting the brand
    - Reconsider the one person "training" the staff... cough cough it/he is a joke...

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Sales Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time (more than an year)

    Pros

    Some job experience for the job

    Cons

    being push to meet the sales target all the time.
    low income if you are not in those major stores.

    Advice to ManagementAdvice

    managers bad mouth each others.

    Doesn't Recommend

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