Rogers Communications
3.2 of 5 520 reviews
www.rogers.com Toronto, Canada 5000+ Employees

Rogers Communications Reviews in Canada

Updated Jul 1, 2014
All Employees Current Employees Only

3.2 460 reviews

                             

86% Approve of the CEO

Rogers Communications President and CEO Guy Laurence

Guy Laurence

(70 ratings)

63% of employees recommend this company to a friend
78 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Chaotic ITS with out of touch leaders.

    Director (Current Employee)
    Brampton, ON (Canada)

    ProsSalary and benefits are good. Location is good. Working tools average. Co-workers great.

    ConsMost managers are not technical enough to manage technology. Too many generalists. Two major IT reorganizations in a year and everyone is confused. Seems the worst executives get promoted, best leaders are let go. Unrealistic delivery expectations due to lack of leader domain expertise. Great place for consultants to milk the cash cow. Former Rogers culture is dead. This company is imploding. Massive waste of money on two major development initiatives has not delivered.

    Advice to Senior ManagementClear out ITS import executives. Bring back some people who have left due to imports. Get back to basics. Dont accept generalists in ITS leadership positions.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Rogers communications is not all it's cracked up to be!

    Anonymous Employee (Former Employee)

    Pros50% discount on products & services. Locations are pretty easy to get to by car or public transit. Lots of employees to make friends with.

    ConsMediocre pay and over worked. Too much expectations put on employees and not management. Poor Sr management; promotions given to those who are "yes men" rather than forward thinkers and development experts. The list of cons far outweighs the pros. This company has been a horrible experience for anyone who has been there since the days when Ted Rogers ran the show!

    Advice to Senior ManagementIt would be great if you stopped laying off the skilled and intelligent employees; keeping the small minded "followers". Companies like Rogers need big thinkers and self starters not a bunch of puppets on strings!

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    4 people found this helpful  

    The potential of Media

    Media (Current Employee)
    Toronto, ON (Canada)

    ProsRogers Media:
    Great colleagues. Passionate employees. Often exciting and interesting work. Good proactive digital adaptations for media properties. Silos have been removed.

    Was at one time known for vast resources and considerable brain power.

    ConsCuts have become the constant norm in order to support big media investments and properties that are bleeding money within RMI. (Spreadsheets will show brands and platforms under performing but what needs to be noted is they are under funded when it comes to basic cost of business necessities that were there as little as 1-2 years ago.) And with cuts comes employee change and turmoil.

    Media Product: Quality has disintegrated. Influence has dissipated.

    Management: Warring fiefdoms, dysfunctional management rewarding a catchall of mediocrities, all trying desperately, and viciously, to protect their jobs.

    Sales restructure: The internal pitch may be good but sales is a farce (just speak to a sales rep). Yes, RMI has SOM as we should, we have the most properties. It is all a matter of spin.

    Marketing restructure: Put employees in roles they had no previous experience in resulting in many doing as little as possible while building as large a bureaucratic foundation as possible. Attractive presentations have become standard. Brand integration has begun but is significantly behind where it could/should be.

    Magazines brands are largely unsupervised/neglected.

    Advice to Senior ManagementUnless the only true asset considered valuable for RCI is sports entertainment, proper prioritizing via brand and platform valuations is necessary. Otherwise, the loss of those viable brands and platforms due to over funding and supporting losses will cost the company much more in the long run.

    RCI has a huge job ahead rebuilding and repairing Rogers. Thus far, Media has not factored much into the big overhaul.

    However just look at Time Warner, with its dominance in the cable business, its acquisition of CNN and Turner in the mid-1990s, its powerful magazines and its preeminence in Hollywood and the music industry-- look what happened to them. Time Inc had a huge advantage in that they were the first ones to launch a digital content and advertising platform on the web! But they completely failed to appreciate what it had done, and what it should do next.

    That is where Media is at. Before long, much of the damage will be irreversible and Media will no longer offer RCI this tremendous advantage and enormous value.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Poor leadership

    Business Account Manager (Former Employee)
    Ottawa, ON (Canada)

    ProsGood commission (when they pay it), good intro job to B2B sales

    ConsPoor leadership, change is constant and employees compensation gets tampered with in the process, poor career development

    Advice to Senior ManagementCreate a plan before making changes. It is completely wrong to play with peoples compensation plans and keep them out of the loop. Learn to create efficiency and improve tools. Lead by strategizing, not creating unattainable metrics that are created without thought

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Stagnant

    Anonymous Employee (Former Employee)
    Toronto, ON (Canada)

    ProsThe salary is decent by Canadian standards.

    ConsThe organization is pretty stagnant and somewhat political.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Needs improvement

    Events (Current Employee)
    Toronto, ON (Canada)

    ProsPretty good compensation, work-life balance, location. Fun jobs that never are the same day in and day out. Good products. Good brands.

    Cons1. Old boys senior management club
    2. Marketing media brands with a packaged goods mentality
    3. Too many 'directors' not enough doers. Directors used to be doers too. 'Fewer, bigger, better' which gives 'Directors' the trump card to say a worthwhile project didn't make the cut because they don't want to do it. Even if it is clearly right for the brand.
    4. Too many power-points. Too many meetings. Too many recaps. What happened to doing the job?

    Advice to Senior ManagementMedia is ever evolving. Marketing, event and promotional plans can not be absolute. Media brands need to be nimble to answer and address current events, trending topics, cultural relativism.

    Marketing leads need to be part of the brand they are leading.

    You are only as good as your employees. You try to hire the best. Why not listen to what they have to say? The new CEO is listening. He may ask you what your people think. Will you know?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Exciting but a Slave shop

    Anonymous Employee (Current Employee)

    ProsDiverse offerings allowing you to learn different things.

    Good benefits.

    ConsUpper management concerned for their interests. No coordination amongst departments.

    Slave shop. No concern for employee well being. Hopefully will change with new CEO

    They hire young grads to pay them less.

    Advice to Senior ManagementStop getting HR to post these fake positive reviews. People deserve to learn the truth.

    Cut from the top rather than people who do the work. Cuts have left many gaps, quality is suffering and company lagging behind. Take a million or two pay cut. You are responsible not us slaves.

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    5 people found this helpful  

    Great people; Incredibly frustrating environment

    Technical Support Representative (Current Employee)
    Toronto, ON (Canada)

    ProsGood pay
    Great benefits including a stock plan
    Colleagues are very helpful and frontline managers for the most part are very supportive

    Cons-Ridiculous metrics that cause agents to focus more on meeting them instead of helping the customer. If you don't meet these metrics you don't advance
    -Having to pick up the slack for Third-Party Agents that do not properly support the customers
    -Supporting products that are not properly beta tested
    -Very reactionary environment. Issues and services are only address when the situation get to crisis levels
    -Being given lip service for feedback. After some time employees get a sense of apathy about sending feedback because very little is addressed quickly and many employees have given great feedback yet nothing appears to get done.
    -Frustrating policies and red tape

    Advice to Senior ManagementIf Rogers wants to truly make a positive impression with Canadians stop promising great products and services with taking the steps to ensure. Stop using Third-Parties they do a lousy job supporting the customer and they cause much frustration. Hire more frontline agents and give them the proper tools and documentation to support the customer. Fully beta test new products instead of release them while they are full of bugs and make us look bad. In essence stop promising mountains to our customers when all we can really deliver are molehills.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Sales and nothing but

    Sales Representative (Current Employee)
    Toronto, ON (Canada)

    ProsGot some good employee discounts, first look at new phones and new plans, distance was close to home

    ConsIf customers wanted to price match other competitors they are pretty much encouraged to do so. Rogers is the best and the customers should know that, that's what they pay so much for! 24/7 Technical support (ya who uses that?) and coverage across Canada. The other guys charge as little as they do because they don't have as many towers as us.

    Advice to Senior ManagementTry to keep your customers, many companies are coming, the Government will not save you all the time

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Great People, Infuriating Place

    Web Producer (Former Employee)
    Toronto, ON (Canada)

    ProsPeople (almost always) were really nice and helpful. If they didn't have an answer, they would know who to ask or refer you to. Due to the frequent change and contract people coming and going, everyone was very warm and introduced themselves.

    ConsAdministration that moves at the speed of a glacier. Security passes, computer help, software purchases take so long to happen you'll wonder if they want you to work there at all.
    Open office hell where disciplines are mixed and for some it's quite difficult to get work done (people who need to be on the phone and having conference calls on speaker next to people who have to concentrate and create documentation).
    A lot of people, though nice people, resort to covering their own tails with endless emails where everyone is cc'd, so they don't get in trouble. This always happens over someone stepping up and making a better call or recommendation.
    Projects take forever and very little is done on a daily basis despite the fact that everyone talks about how busy they are. Looking around the office, many chatting and surfing and stretching work out.
    Onboarding was up to one's manager, who is usually in meetings. Was there for three weeks before someone told me about the Intranet, where there was a lot of info that I could have used when I started.

    Advice to Senior ManagementCreate an atmosphere where helpfulness is rewarded and encouraged, rather than the current one where people are afraid to stray from the outdated systems in place. Many staff have stopped thinking on their own and only try to execute work based on the current internal method of doing things, that they've figured out over time. Doing things the Rogers way means no new ideas are introduced. Hopefully the new CEO helps stir things up.

    No, I would not recommend this company to a friend

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