Ross Stores Reviews

Updated August 25, 2014
Updated August 25, 2014
879 Reviews

2.6
879 Reviews
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Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
366 Ratings

Review Highlights

Pros
  • The employee discount is great on already reasonably priced merchandise (in 62 reviews)

  • You have a 20% discount card, and on special occasions that 20% doubles to 40% (in 55 reviews)


Cons
  • Minimum wage start off isn't what I'd like to be making working there (in 72 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 22 reviews)

More Highlights

217 Employee Reviews Back to all reviews

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  1.  

    Don't work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores

    Pros

    Only thing I can think of is good pay and discount.

    Cons

    Upper management is really horrible

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Ross Stores full-time for less than a year

    Pros

    None that I can think of.

    Cons

    Biggest mistake of my life. This company does not have a good culture. I was pursued actively to join the company. During my three week training the zone director "left" the company. After eight weeks my district manager "left" the company. No leadership at the top. Found myself in a store that should be shut down by osha. Run if asked to join this company!

    Advice to ManagementAdvice

    None. The top leadership obviously knows what's going on in their stores and they don't care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Outrageous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Pasadena, CA
    Former Employee - Sales Associate in Pasadena, CA

    I worked at Ross Stores part-time for less than a year

    Pros

    I guess the only good thing about working here would be that everyone is really casual and for the most part friendly.

    Cons

    They expect you to move super fast, which is understandable, stuff has to get done. But to also completely ignore the customer and their needs is just ridiculous. I had a supervisor once tell me "When you're ringing them up sometimes they get mad because you're going too fast but that's okay. Who cares." I was literally baffled. The company claims to value quantity AND quality, but this is completely not the case. Also, they would have me work ridiculous hours, from 5 in the afternoon to 1 in the morning for only three days out of the week. This was the last straw and ultimately led to my resignation.

    Advice to ManagementAdvice

    TRAIN YOUR STAFF. The first day which was supposed to be my orientation, they threw me out onto the floor and told me nothing. All I could do was stand and greet people for about three hours until someone finally asked me what exactly I was doing. Note, this was my first ever job. The whole experience was just ridiculous.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Only a last resort kinda place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX

    I have been working at Ross Stores part-time for more than a year

    Pros

    The discount is cool and all but I don't see much more.

    Cons

    Lack of communication. Work-life balance bits dirt. management seems to not care much about their employees. Lack of motivation.

    Advice to ManagementAdvice

    Talk more with who you are working with, don't just dash them aside like some common trash. Understand them too and make sure that where they are out in the store is to their liking unless you want to have a grumpy person there all the time. It would really help your business if you do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Not a great place to work, unless you have no other options.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ross Stores part-time

    Pros

    They will hire pretty much anyone.

    Cons

    Low pay. Lack of clear communication from management. Hard to move up.

    Doesn't Recommend
  7. 1 person found this helpful  

    Hard work for nothing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Fitting Room Associate  in  Meridian, ID
    Former Employee - Cashier/Fitting Room Associate in Meridian, ID

    I worked at Ross Stores part-time for more than a year

    Pros

    Good Co-Workers, You get a 20% discount with a 40% discount every couple months, flexible with school schedule

    Cons

    Everything! Working in the fitting rooms is awful. The way they have everything set up is stupid. I would have to run the huge fitting room rack about 3 to 4 times a shift which was a big pain, especially on weekends. The customers are especially rude in the fitting rooms, always giving me things back off the hanger or not hanging them on the rack so I could count them (there is an 8 limit). I would always ask my managers to let me work more up front and in those rare times that I did I wouldn't know what to do and had to ask for help out of lack of being up front. I did enjoy working of front those when I had those shifts, it was just a little stressful. My managers didn't seem to like me all that much either. They really only seemed to like me when I could come in to cover a shift or stay longer. As a part timer, you can only have a max of 25 hours a week, but you really average around 15-18 hours at best because of all the employees that work there. Raises are a joke. You get one once per year, but you get an average of a 35 cent raise a year. I've worked there for three years and still don't make $8 an hour. It's ridiculous My managers would talk about their own employees behind their backs and if you weren't a favorite employee to the managers, you would know it. It seemed like the people the managers liked got all the hours and could work in any position of the store they wanted. I am being pushed to the breaking point with this job. Don't work here unless you absolutely need a job!

    Advice to ManagementAdvice

    Don't talk about employees behind their backs and don't play favorites. Consider changing store policies because they only stress out the employees even more. Pay your employees what they deserve, then the turnover rate might not be as high.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Worst career decision...make sure you understand the culture before you sign on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Pleasanton, CA
    Current Employee - Manager in Pleasanton, CA

    I have been working at Ross Stores full-time for more than a year

    Pros

    Financially stable (for now). Employee discount (?)

    Cons

    Gross misuse of company funds to lavish executives with outlandish luxuries. Managers are verbally abusive and purposefully create a hostile workplace environment. Managment is not interested in investing in people or technology.

    Advice to ManagementAdvice

    Be open to change, invest in people and embrace technology.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Horrible place to work or shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Protection Specialist  in  San Francisco, CA
    Current Employee - Store Protection Specialist in San Francisco, CA

    I have been working at Ross Stores part-time for more than 3 years

    Pros

    Nothing. As an employee, you are subject to short hours, low pay and incompetent managers. Corporate will visit and make a scene for all to see, but they accomplish nothing....never ask the line worker for their thoughts or show the slightest interest in making things work or even better. Skip this Co. and move on to REAL retailers, like Target or even Marshalls.

    Cons

    See Pros......Specifically the stores in San Francisco.

    Advice to ManagementAdvice

    Respect is more than a smile and a handshake when you visit our store. Pay, hours and store culture are on the top of all our lists. 25 hours a week does not do it. Stop blaming Obama care for your incompetence and unwillingness to give each employee a life, through good pay and good hours.....AND respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Not a career, has become a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Ross Stores full-time for more than 3 years

    Pros

    Stepping stone until anything else comes along.

    Cons

    Long days with a great deal of responsibility. No teamwork within the stores.

    Advice to ManagementAdvice

    Know what is happening in your stores and actively fix.

    No opinion of CEO
  11. 1 person found this helpful  

    Do not work here !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Charlotte, NC
    Current Employee - Retail Sales Associate in Charlotte, NC

    I have been working at Ross Stores part-time for more than a year

    Pros

    The employee discount is pretty decent, and they are also flexible with your availability.

    Cons

    The pay is ridiculously low especially considering the type of work they expect of you. Everyone starts out at $7.25(minimum wage), after 6 months you receive a raise. However if your start after the raise period, you have to wait a year for raise time to come back around. Raises are a bigger joke than the starting pay;"depending on your performance" your raise can be a maximum of .25. We are constantly understaffed and overworked, the stress of this job is not worth it. Also new associates are barely trained so older employees end up going behind them & correcting their mistakes, adding even more stress.

    Advice to ManagementAdvice

    Actually train new associates, stop pointing fingers at one another & just solve the problems as they arise.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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