Ross Stores
2.6 of 5 676 reviews
www.rossstores.com Pleasanton, CA 5000+ Employees

Ross Stores Reviews

Updated Apr 5, 2014
All Employees Current Employees Only

2.6 676 reviews

                             

47% Approve of the CEO

Ross Stores Vice Chairman and CEO Michael A. Balmuth

Michael A. Balmuth

(314 ratings)

35% of employees recommend this company to a friend
157 Employee Reviews Back to all reviews
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Dead End

Anonymous Employee (Former Employee)

I worked at Ross Stores

ProsEasy job: with basic reading skills, you've got the job nailed. Not hard to sort shirts by sleeve length.
Flexible: they work with your schedule, especially when it comes to school.
Nice discount: 10% off jewelry and fragrances, 20% off everything else. 4 times a year, they have approx. 1 week of "Double Discount Days" for their associates.

ConsNo room for growth: even if you were full time management, you wouldn't get paid nearly enough for it to be worth it.
Stressful: the routine becomes mind-numbing, and everything ends up on YOUR shoulders - customers blame you for everything that goes wrong.

Advice to Senior ManagementSalary increases based on performance would be great!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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part time return desk associate while in college

Cashier/Customer Service (Former Employee)
Lafayette, LA

I worked at Ross Stores part-time for less than a year

Prossome down time, customer service experience, meeting people, double discount days, flexible for students, good discounts, first dibs on items, lasting friendships with coworkers

Consunprofessional management, limited full time positions,rude customers, extremely high turnover,no advancement, lots of busy work, rude customers, no set policy, rude managers

Advice to Senior Managementmore independence, stop choosing favorites, realize people do have lives, stop baby sitting employees,

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Prepare yourself. This is a really long one, but I try to be objective & thorough.

Sales Associate (Current Employee)
Palm Springs, FL

I have been working at Ross Stores part-time for less than a year

Pros-You meet some great coworkers there & for the most part everyone helps one another.
-The Double (40%) discount is very nice when it comes around.
-Management does, for the most part, work around your availability & will definitely hire you even if you are in school part time or full time. (they also have a scholarship for Ross workers who are students)
-It's great for people new to retail looking for lots of experience because managers do allow you to work in all areas of the store from customer service to stock room.
-Fast pace so the day goes by relatively fast.
-Because of the experience you learn, the majority of other retail stores are quick to snap you up.
-Store manager is willing to help you & will correct you in respectful manner when you make an error.

Cons-Management does have ridiculous expectations.
  *They will expect you to still go to work when you're extremely sick (e.g. high fever, vomiting, sneezing/coughing nonstop, migraines, dizziness, severe back pain, etc.)
  *Assistant manager, at one particular store, expects you to work until 2-4 o'clock in the morning on non-holiday/sale event nights. Also wants everything sized & prefect when that isn't apart of the night recovery team's responsibility. While also blaming the associates for her choice to stay that late.
  *Assistant manager is rude & talks down to you like you are a idiot, even for asking for help or just simple questions. Also contradicts herself & is a complete hypocrite by, for example, yelling at you for going over your time & not asking for help when you need it, but when you ask for help so you can get your work done faster in the fitting room or register she turns you down over & over & this happens even before she yelled at you.
  *Expects you to know all the SIR for every month so management can impress corporate.
  *Drives employees crazy trying to make sure the store is pristine prefect for corporate visits, but are lackadaisical when corporate isn't there.
  *Can easily be yelled or written up at for not knowing the rules, but management does not go over all of the rules when you are first hired.
  *Will blame you for things that are really not your fault or far from your responsibility.
  *I understand assigning many tasks at once when the store isn't so busy, but management expect for it to all the done & prefect when the store is super busy & the fitting room is even busier.
-Customers are impatient & extremely rude especially to fitting room attendants & cashiers. I am sad that lot of the ethnic groups & foreign French Canadians are the worst since I am apart of an ethnic group myself. (e.g. getting mad at you for not understanding their language, throws clothes at you, cursing you out for checking the hard tags which is your job to do & they know that, intentionally throwing clothes on the ground you just fixed, getting mad at you because they can't try on underwear because doing so is OK in their country, getting mad at you for politely telling their kids to stop running or to stop playing/swinging on racks & with toys.)
-New ridiculous rules are always being implemented adding more responsibility to your already heavy load.
-Typical bathroom & fitting room maintenance is expected at most places like making sure there is no paper on the floor & the bathroom isn't smelly, but be prepared to clean up the worst as a fitting room attendant. Letting you know now since they don't tell you this in the job requirements on the site. (e.g. urine, vomit, menstrual blood, feces stained toilet paper, feces.)
-I was trained very well under previous management, however most newcomers are frustrated because they are expected to know everything, but are not trained properly by management leaving more work for other coworkers.
-Be careful of gossipers or getting involved in gossiping because it happens a lot at Ross & can possibly get you fired.

Advice to Senior Management-Please take the time to train newcomers. Set up a easy & efficient training system so that newcomers can know exactly what do to. Also inform newcomers of all the protocols, procedures, & rules. It will save everyone the headache.
-Be respectful of your employees. They may be your workplace inferiors, but they are not stupid & see through the mind games & foolishness. Don't insult their intelligence & definitely don't treat them like idiots or try to make a laughing example of them in front of everyone., including customers. It's nothing wrong with respecting the dignity of employees, especially when they aren't being disrespectful towards you.
-Don't blame employees or other persons in management, for things that are clearly not their fault.
-Be consistent is how all persons in management run the store. For example, it's not fair to employees if most of the managers close of the store at 10:30 & everyone is out by 11:30 or 12:30 & you have one manager trying to keep everyone there until the wee hours of the morning when people have other jobs to go to in the morning or don't have ride who will pick them up that those times in the morning.

No, I would not recommend this company to a friend

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No room to actually grow

Loss Prevention Associate (Current Employee)

I have been working at Ross Stores full-time for more than a year

ProsThe only thing I end up enjoying is working with my co-workers.

ConsMy store has a very difficult customer base to the point of cursing and the frequent "flipping of the bird" at many of us. We do not get much support from the company to help make an effective loss prevention team. Greeting potential crooks can only do so much. LP is a dead end career, even though I have been told there was opportunities for me, I have yet to move up in my career. Associates work very hard and have outrageous amounts of work to do for just minimum wage. When they finally do something good, there is little positive reinforcement, just demands to be better. There is no enjoyment walking into that building.

Advice to Senior ManagementIt feels that the DM's and people above loose touch with what the stores are actually going through. Im sure its not just here, but having more support and understanding that things cannot be done to company standards when there are only 3 people in a giant store. Its not going to happen.

No, I would not recommend this company to a friend

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Bad

Anonymous Employee (Former Employee)

I worked at Ross Stores

ProsThe best thing was the employee discount

ConsToo many rude and messy customers, bad immediate management (upper management was okay), bad hours, hard to keep store clean, the store was an attraction for thieves and shoplifters, minimal security

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Minimal employee development and little growth opportunity

Anonymous Employee (Current Employee)
Pleasanton, CA

I have been working at Ross Stores full-time for more than a year

ProsJob Stability. Many corporate office employees have worked there seven years or more

ConsSystems are dated. No incentive to achieve outstanding results. New processes take for ever to be considered, then rejected.

Advice to Senior ManagementSame advice that most employees have--improve communication from top management to the staff

No, I would not recommend this company to a friend

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Good for a First job or a second job

Front End Supervisor (Former Employee)
Arnold, MO

I worked at Ross Stores part-time for less than a year

Pros20% discounts. && being off on major holidays that's about all

ConsNot enough payroll hours are always cut it's not worth working for them

Advice to Senior ManagementPay employees more stop cutting back hours

– I'm not optimistic about the outlook for this company

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Sales associate/former

Anonymous Employee (Former Employee)
Paso Robles, CA

I worked at Ross Stores part-time for more than a year

ProsThe 40% discount every year. Hours

ConsThe management was the worst. Unfair promoting and giving hours to favored employees. Catty co-workers.

Advice to Senior ManagementStop treating your hardworking staff like scum. No wonder there is a high turn over. Nobody wanted to put up with the hard work repaid with no recognition.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Hectic, Stressful, like slavery... but coworkers make it decent!

Area Supervisor (Former Employee)
Laurel, MD

I worked at Ross Stores full-time

ProsFor me it was co-oworkers, the particular managers i had who were striiving to better the place and improve overall store, discounts, and the store's great selections (for shopping).

ConsDefinately the low pay, being overworked (for Associates and supervisors alike), having to recover the entire store to look good for management after inconsiderant customers wreck the place, low pay (again), rude customers, etc....but hey, its retail. What else can you expect from a discount store esp in such a highly volumed area?

Advice to Senior ManagementTreat the associates like human beings! Understand that everyone may not have the same strengths/weaknesses; place them in areas where they fit in and where they also enjoy working instead of just firing them bc you get tired of them...Also have better training for new associates. Have everyone learn about ALL areas of the store so they arent lost in the sauce later on.

No, I would not recommend this company to a friend

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All work and no play...

Front End Supervisor (Current Employee)
Las Vegas, NV

I have been working at Ross Stores part-time for more than a year

ProsRoss is a great starter or second job. I love the discount (20% plus twice a year 40% off) especially because everything is already so affordable.

ConsNo benefits for part-time, and full-time benefits are limited or expensive. The website they direct you to for 'Employee Perks' is confusing and hard to navigate, ultimately driving you away. Management is indecisive and unresponsive. They all hide in the office or in the stockrooms until a district manager or corporate visitor comes in, and then they jump down your throat. They implemented a 25 hour or less policy for part-timers (whereas prior they used to get up to 35 hours) which really means you're going to get no more than 20 hours a week spread out over 3-5 days, 4 hour shifts, etc. Full-timers seemed to get stiffed on their promised raises for 2-8 months. The store organizational system is lacking, and suggestions on improvement are shot down. Advancement opportunities are limited, and when available, one position is promised to several people before being eliminated.

Advice to Senior ManagementManagement should be more visible. We all wore headsets for a reason, so listen and respond when people ask for help. Don't just say the words "open door policy" - actually leave the door open and invite us in. Understand every store runs different. The flagship stores do not, and cannot operate the same as the store in the towns of 50,000 people. Adjust management styles accordingly, and please be open to suggestions from the employees. We are on the sales floor more than you, we hear the customers complaints and we know how to fix it.

No, I would not recommend this company to a friend

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