Ross Stores

  www.rossstores.com
Work in HR? Unlock Free Profile

Ross Stores Reviews

Updated August 20, 2014
Updated August 20, 2014
874 Reviews

2.6
874 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
363 Ratings

Review Highlights

Pros
  • The employee discount is great on already reasonably priced merchandise (in 62 reviews)

  • You have a 20% discount card, and on special occasions that 20% doubles to 40% (in 55 reviews)


Cons
  • Minimum wage start off isn't what I'd like to be making working there (in 72 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 22 reviews)

More Highlights

242 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent experience for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The discount is pretty good.

    Cons

    The pay rate is terrible.

    Advice to ManagementAdvice

    Very good and caring people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    More of the Same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Associate  in  Knoxville, TN
    Current Employee - Loss Prevention Associate in Knoxville, TN

    Pros

    --Flexible Scheduling
    --Annual Pay Increases
    --Associates Generally Enoyable to work with

    Generally speaking I enjoy working with my assocaites and coworkers, t here are times however where the associate sseem to get bored and have nothing else better to do than to start rumors and drama in which Management in this case is non confrontational and you'll have to make a scene for it to be adressed.

    Cons

    --Monotonous
    --No Room For Advancement
    --Poor Pay, New hires limited to part time
    --Full time is considered a "promotion"
    --Drama

    For starters unless you plan on gettign a college degree don't expect to move any further than full time SPS. Area Loss Prevention Manager requires a bachelors degree, and at tat point you're prolly already pursuing something you'll enjoy. The SPS position is essentially the illusion of authority. It is completely against polcy to acuse people of stealing even fi you can verify it with your own two eyes. Your simple there to document nad help mitigate theft without actually making any sort of apprehensions. Probably a good thing since the wage doesn't reflect that, that being said the job itself is for the most part pretty boring. You get paid more than the starting assocaite which is nice, but in order to see full benefits you';; need to be promoted to full time, which is ridiculously rigurous process given the low pay of the position. There are just around 32 hourly assocaites where I work, and of those only 3 are full time. Just something to keep in mind before you go into this.

    Advice to ManagementAdvice

    Consider a training program that may allow for aprehensions of those who are obviously stealing, and of course the training and pay you compensate for this. Also, of your stores are stretched thin, quit being cheap and higher more labor as well as make more room for full time associates. You aren't doing anyone a favor by attempting to keep all labor at part time ot avoid paying health care costs, not even the company itself since there is a constant turn over rate as well as the inabilit yto get shifts covered when people need to call out due to labor constraints. Ross is a huge company, there is ZERO reason why they couldn't afford it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Cool job while in school but management had high turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Employee discount
    Nice coworkers
    Time flies by

    Cons

    High turnover rate among sales associates and management
    Rude customers
    low pay and tiny raises (a max of 35 cents a year)
    Constantly extended store hours!

    Advice to ManagementAdvice

    Please do not assign one employee four departments while giving two employees one department. I was constantly overworked while others just stood around talking.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    ross Stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  New Orleans, LA
    Current Employee - Assistant Store Manager in New Orleans, LA

    Pros

    Good benefits, good salary for a retailer, great at building teams

    Cons

    If you like to be micromanaged, then you've found your employer. If Freud were to psychoanalyze this retailer, anal retentive would be the diagnosis.

    Advice to ManagementAdvice

    trust

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good summer job

    • Culture & Values
    Former Employee - Cash Office  in  Tomball, TX
    Former Employee - Cash Office in Tomball, TX

    Pros

    This was a good summer job (would not want to work here for a long time, however). The hours were flexible, my job was simple (once learned), and most of my co-workers were good people. It was a moderately friendly atmosphere. My store manager was incredible, friendly, and on top of her stuff! The other managers were also okay. I thought Ross had a good motivational system in place and that they recognized good staff members was also amazing. Corporate Ross seemed exciting to me, but down at the store level, there was room for improvement.

    Cons

    The managers did seem to be under a lot of pressure, but I'm not sure if that is just how they dealt with stress or if there really was an extreme amount of pressure. Also, I worked at a new store, and they hired a bunch of people and then later assigned them jobs within the store. As a result, my job required very little hours and I began to work less hours than I had hoped for. This was just a summer job for me, and I only wanted some pocket change for college, and therefore, in the grand scheme of things, I did not mind giving up extra hours to people that couldn't survive off of 10 hours a week. Lastly, I don't think I need to say this, but customers at this store can be especially difficult to deal with...the clientele the store attracts can sometimes lack tact.

    Advice to ManagementAdvice

    I know it must be frustrating to work in a place with high turnover rates, but I would still advise managers to be personable and respectful to employees. When I had questions or problems, there were times when the reaction I received was unnecessarily rude.

    Recommends
    No opinion of CEO
  7. 3 people found this helpful  

    Dead end Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Anyone store management and above is great. Smart people who want to teach you and help you grow. The associates work really hard for minimum wage.

    Cons

    Internship gets you a position as an ASM who is the only person who seems to actually run the employees and DOES NOT require a degree. Store managers spend a lot of time doing big picture work.

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Great Co-workers. Never enough people scheduled to keep the store nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Houston, TX
    Current Employee - Retail Sales Associate in Houston, TX

    Pros

    Employee discount is great and they offer double discount three times per year. Co-workers are nice.

    Cons

    There are never enough people scheduled to keep the store up. People call out and there work falls on someone else. That someone else does not get to do their projects, thus the store is usually in disarray. Closings go way past scheduled time due to lack of people scheduled. Low pay and poor raises.

    Advice to ManagementAdvice

    Give up some payroll and your stores will look better. Three people to clean a store after closing is ridiculous. Loss Prevention should be scheduled more hours as these stores are where people come to teach their kids to steal.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Friendly employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Your constantly busy and fun work environment

    Cons

    Minimum wage i didnt have many hours

  10.  

    Good stepping stone for further advancements.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Jacksonville, NC
    Former Employee - Sales Associate in Jacksonville, NC

    Pros

    Training was amazing, you get a week, and if you are not so sure or caught up, they will continue to push you until you feel comfortable. If felt more like they were on your time rather than you on theirs. Ross can help you move up in positions if you do a good enough job and complete your tasks on time and do not play around. I was a seasonal hire who eventually became a permanent part-time sales associate then to a key-holder. As long as you are doing your job, there is always room to advance. Also, they take pride in acknowledging their employees for the hard work they do. If you need time off, they are as flexible as they can be especially if you communicate.

    Cons

    If you request off, sometimes they can be flexible but about 80% of the time, they end up taking your hours away the next week, even if you have a valid reason to be off. The work-life balance is a hassle because they basically do not give you as much time away as you would like. They expect much more out of you than they pay you. So if you are working 30 hours a week+, doing a rock star job and making sales (gift cards) your paycheck does not reflect that. The store is pretty big or at least the one I worked at, and you have to cover ground mostly by yourself, they are not as team-oriented as they claim to be. It's everyone looking out for themselves and turning the other cheek when they see a co-worker in need.

    Advice to ManagementAdvice

    Have more people working the floor, the stores a beyond big and having one person covering 4 sections is stressful. Also, try promoting within and not just hiring randomly. It takes offense to those who have worked their more than 4 years and never seeing a higher title especially if they deserve it.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    It is an ok work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great the company gives 20 % discount.

    Cons

    micromanaging, favoritism, nepotism, no career development or mentor-ship programs.

    Advice to ManagementAdvice

    Bring in an younger generation and there will no revolving door.

Worked for Ross Stores? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.