Ross Stores Reviews

Updated October 30, 2014
Updated October 30, 2014
982 Reviews
2.6
982 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
390 Ratings

Review Highlights

Pros
  • 20% discount throughout the year, with periods during which 40% discount is given to associates (in 69 reviews)

  • The employee discount is great on already reasonably priced merchandise (in 68 reviews)


Cons
  • The annual raises are so small that minimum wage increases null them (in 83 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 26 reviews)

More Highlights

271 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Has Changed in last year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Knoxville, TN
    Current Employee - Store Manager in Knoxville, TN

    I have been working at Ross Stores full-time (more than 3 years)

    Pros

    It is a growing company

    Cons

    Asks to much of people, does not care about people

    Advice to ManagementAdvice

    Senior Leadership is bad

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A good stepping stone and something to add to the resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Protection Specialist in Honolulu, HI
    Current Employee - Store Protection Specialist in Honolulu, HI

    I have been working at Ross Stores part-time (less than an year)

    Pros

    Air conditioned, friendly environment and it pays better than minimum wage (SPS that is). The job can be exciting from time to time when there is action happening in the store. You get to work with your own team and there is plenty of time to complete all objectives that are asked of you during a four hour shift, so I have never felt rushed. 20% Discount, Sometimes 40% Discount.

    Cons

    Yes its better than Minimum wage, but this wont be your only source of income. If you have open availability, forget about planning anything. Your on Ross time.. Usually the Schedule will roll out really late in the week, so often when people ask you if you work on Sunday, you wont have an answer till Saturday night. Then when the schedule does finally come out it is "subject to change" due to shipment schedule. Even though recognition is something Ross prides themselves on, being an SPS, that is something you hardly ever get, unless its with the help of your SPS team. I been striving to become full time and move up in the company, but due to backwards politics I was denied the opportunity when it rose. When I asked why, I was told it was something I did a week into working at Ross. It wasn't Managements decision, it was someone else's decision I met only one time (corporate). They ended up giving the position to someone that calls in sick all the time and that I fill in for. I pay $100 a month for health insurance and it is the worst health care I have ever had to deal with my 26 years on this planet (Kaiser Permanente). Daily rating can be a grueling task if you cant articulate yourself well but I do fine at it.

    With all that aside SPS at Ross (right now) seems like a house of cards. Last Thursday management called me to inform me I had to wear Ross colors (Blue and Black (not security attire)) because I wasn't an SPS to begin with. Mind you I have been working with Ross now as a Store Protection Specialist for about 8 months. The reason behind this is cause I don't have a guard card. My job now consists of me running aimlessly around the store trying to look busy being a "customer service representative" and if a private investigator finds out if any of the "former SPS" are doing any SPS duties, the store could get fined $5000 and each SPS would be fined $500. If this were to happen today, that means my next (biweekly) pay check, I would still owe at LEAST $100. NOT COOL.

    If we do get our guard card, Ross doesn't sound prepared to pay us what all the others get paid that do have guard cards. Now everyone on the SPS team is threatening to jump ship as soon as they get it and get paid $17 per hour working somewhere else as oppose to $10.

    Advice to ManagementAdvice

    Give opportunities to people who want, and deserve it. Pay retail associates better than minimum wage (they work harder than I do). Offer better healthcare/dental. Target colleges when you want to set up a job fair.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    It was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager Ross Stores in Los Angeles, CA
    Former Employee - Assistant Manager Ross Stores in Los Angeles, CA

    I worked at Ross Stores full-time (more than 3 years)

    Pros

    Fast paced, decent benefits, fun

    Cons

    Night and week end hours, high turnover

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good temp job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Protection Specialist in Fremont, CA
    Former Employee - Store Protection Specialist in Fremont, CA

    I worked at Ross Stores full-time (more than an year)

    Pros

    I dont remeber any pro's really

    Cons

    its pretty hard to move up, atleast the position i was employed as.

    Advice to ManagementAdvice

    give employees incentives of moving up in management.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Store Protection Specialist/Loss Prevention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Protection Specialist in Seattle, WA
    Current Employee - Store Protection Specialist in Seattle, WA

    I have been working at Ross Stores part-time (more than an year)

    Pros

    During the interview they will make it seem like you will work as a professional LP agent, but you're just a greeter.

    Cons

    No challenges, very easy job. The only bad part is standing on your feet for up to 8 hours, during holiday up to 10.

    Advice to ManagementAdvice

    You can get promoted, but Area Supervisors make the same as Loss Prevention Specialists.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Fun Company, but customer service is strange.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Torrance, CA
    Current Employee - Retail Sales Associate in Torrance, CA

    I have been working at Ross Stores part-time (less than an year)

    Pros

    It is pretty fun if you like staying busy & constant customer interaction. I met a lot of fun people; old & and young.

    Cons

    Taking the tags off of the hangers was the most annoying things. They focus on timing at the registers! They say they put customers first, but don't preach it. I never once had anyone complain about my pace, I always smiled, yet my timing, wasn't as good as others, but I had the best customer interactions! They want you to call on the next customer before your present one is still there, talk about awkward! The loss prevention guys thought they were above everyone else. Got one in trouble for trying to tell me incorrect information. Managers were pretty blah.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Typical retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in State College, PA
    Current Employee - Retail Sales Associate in State College, PA

    I have been working at Ross Stores part-time (more than an year)

    Pros

    Good coworkers and respectful managers. Lenient with time off and flexible with school schedules.

    Cons

    Low pay rate - starts just above minimum wage. Should be higher. Sometimes management can get flustered when too many people are not trained properly or call off too frequently. Hours depend on sales -- more sales means more payroll. Company caps PT hours off at 24.5

    Advice to ManagementAdvice

    Pay us more and give us steady hours

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    more work does not equal more pay, more time spent there is just more time wasted

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tukwila, WA
    Former Employee - Sales Associate in Tukwila, WA

    I worked at Ross Stores part-time (less than an year)

    Pros

    you don't have to be very smart to work there, with little to no though at all you can have a good day at work. It's tiring but easy. the people that work there, at least at the tukwila location, were great people because it's one of the only retail places where you don't have to be a fashion snob so everyone is laid back and down to earth. I'm kind of a fashion snob but I still fit in.
    I hear you get used to it

    Cons

    terrible pay compared to how exhausted you'll be. shifts always changing and if you're a student like me it can be a challenge for managers to accurately coordinate with your availability when there's no time for paperwork but oh well they are nice about being flexible as long as you make the call in and not too last minute so they can switch a shift or at least know ahead of time

    Advice to ManagementAdvice

    don't act so down about your job when the associates are ready to give up as well, only makes for low morale and a later closing time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    FES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FES in Tinley Park, IL
    Former Employee - FES in Tinley Park, IL

    I worked at Ross Stores part-time (more than an year)

    Pros

    Discounts are the only thing that makes it bearable working there

    Cons

    You only get promoted if you kiss up to people.

    Advice to ManagementAdvice

    i am speechless

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great job for College- Lynchburg, VA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Associate in Lynchburg, VA
    Current Employee - Retail Associate in Lynchburg, VA

    I have been working at Ross Stores part-time (more than an year)

    Pros

    I worked here for a year, and only had a few problems. Super easy job if you show up on time, and actually put forth some kind of effort.

    Cons

    As always, there's some kind of drama that happens. Juvenile, but it happens. The hours can change based on the season, and the management can be petty. As in, don't show up for a shift one week or don't take a shift that they need you to, and they will schedule you for less hours the next week.

    Advice to ManagementAdvice

    Don't play with the scheduling, and don't show preference. Overall a decent place to work!

    Recommends
    Positive Outlook
    No opinion of CEO

Work at Ross Stores? Share Your Experiences

Ross Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.