Ross Stores

www.rossstores.com

Ross Stores Reviews

Updated January 28, 2015
Updated January 28, 2015
1,106 Reviews
2.6
1,106 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
433 Ratings

Review Highlights

Pros
  • 20% discount throughout the year, with periods during which 40% discount is given to associates (in 75 reviews)

  • The employee discount is great on already reasonably priced merchandise (in 69 reviews)


Cons
  • The annual raises are so small that minimum wage increases null them (in 85 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 26 reviews)

More Highlights

311 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Rewarding, Challenging and Fast paced! There is always something new going on at Ross. Company is evolving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA

    I worked at Ross Stores full-time (more than 5 years)

    Pros

    45 hour work week for salaried managers. 20 percent discount everyday. 40 percent discount quarterly! The stock is light compared to other retailers who sit on a lot of freight. Everything must be processed and put out daily, carryover is not tolerated.

    Cons

    Too much politics going on. If you have been in the company over 7 years, look out, you might be replaced. Also if you are promoted from the inside, you are not going much of an increase in pay which is sad.

    Advice to ManagementAdvice

    The company has done a fairly decent job in valuing the associates but can improve on Valuing their managers. Also
    when promoting from within, give management the same compensation that you would offer an external hire.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It is a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Fayetteville, NC
    Former Employee - Sales Associate in Fayetteville, NC

    I worked at Ross Stores part-time (less than a year)

    Pros

    Meeting new people and making new friends

    Cons

    The managers did not do their job, they sat in the office all day. We had four different store managers in one year.

    Advice to ManagementAdvice

    Stop being lazy and be a manager

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Decent experience, but low compensation and other factors caused me to look other places for full time employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Ross Stores as an intern (less than a year)

    Pros

    Provided experience with managing and working within teams. They were accommodating with work/life balance and let us have requested days off most of the time. If you enjoy working for them and are interested in moving up in the company, they will help you. Teach you the different responsibilities of being an assistant manager.

    Cons

    The experience is in retail and if you haven't worked in retail before, you might want to reconsider as it can be frustrating work. I had experience in the retail industry as an associate and did not enjoy my time at the company. I thought as a manager it might be better, however I did not enjoy it much more. The level of training and attention you get as an intern is greatly dependent on the store you are placed in. The store I interned at was also a training store and was often hectic and some of my training kept getting pushed back and was never completed. Because of Ross' business model and low prices, the compensation for management is low. Many of the customers were extremely rude and treated employees including management with little respect, which proved to be rather frustrating.

    Advice to ManagementAdvice

    Increasing compensation for management, especially those with business school qualifications and experience. Ensure that all interns are getting similar treatment and training. Some interns I knew never closed down the store and worked 7-5 Monday-Friday while others worked all different types of shifts and even on some holidays.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Store Rating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPS in Orlando, FL
    Current Employee - SPS in Orlando, FL

    I have been working at Ross Stores full-time (more than a year)

    Pros

    Most of the employees are very friendly, Many different people from other countries visit this store, you get paid bi weekly.

    Cons

    There's not a lot of opportunities for advancement, If you're only an associate you basically get used so the store manager can get a bonus, you never really get the hours you're supposed to unless you're an area supervisor or manager.

    Advice to ManagementAdvice

    Take better care of your employees especially if the shrink is down & the revenue is up.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Not a bad job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Protection Specialist in Lafayette, LA
    Current Employee - Store Protection Specialist in Lafayette, LA

    I have been working at Ross Stores full-time (less than a year)

    Pros

    Reasonable starting rate
    Easy work
    Don't have to assist with all the mess on sales floor
    Full time benefits after 90 days

    Cons

    Long hours for full time
    Can be boring; Required to stand in front of store 100%
    Management unorganized

    Advice to ManagementAdvice

    Maybe allow SPS to browse sales floor a couple times during shift. Employee satisfaction is important. If employees are bored and unmotivated, there will be high turnover

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Chill job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Sps in San Francisco, CA
    Current Employee - Mobile Sps in San Francisco, CA

    I have been working at Ross Stores full-time (more than 3 years)

    Pros

    Yoir the leader as the mobile sps. You get to roam the store and monitor activity.

    Cons

    Note taking is rediculous in the manner they expect. They slow your eyes down and are a distraction

    Advice to ManagementAdvice

    Less notes and better trainimg would help

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    As usual, you are overworked and understaffed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Supervisor in Tucson, AZ
    Current Employee - Front End Supervisor in Tucson, AZ

    I have been working at Ross Stores part-time (less than a year)

    Pros

    Very flexible schedules and depending on who you work with, it can be an enjoyable work environment. You can work either long hours or shorter shifts if you need to.

    Cons

    Poor management depending on which branch you work at. Some area supervisors are not very nice. A lot of associates are only interested in doing what's in their job description and nothing else so it's hard to build a sense of loyalty for the company. Loss prevention specialists get paid more to do a lot less than sales associates. Full time benefits don't kick in for years.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Underpaid stockroom employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Downers Grove, IL
    Former Employee - Sales Associate in Downers Grove, IL

    I worked at Ross Stores part-time (more than a year)

    Pros

    The only pro working in the stockroom is that time flies because there's so much work that needs to be done.

    Cons

    Stockroom associates are underpaid and overworked compared to the associates in the fitting rooms, cash registers and sales floor. The work in the stockroom is more demanding time-wise and more physical than work on the sales floor, fitting rooms and cash registers.

    Advice to ManagementAdvice

    Stockroom associates should be at a higher pay rate since there is more work and the work requires physical effort. Corporate Ross should really look at the salary scale for stockroom associates. Also, all Ross stores despite of location should have the same pay scale and should not be according to the city that the store is in. All merchandise are priced the same no matter where the store is located. Merchandise in the midwest have the same price as merchandise in the west coast as well as the east and the south. Salaries should be standardized.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    It's a job i guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores (more than a year)

    Pros

    Flexible, Love the 40% discount.! Coworkers are okay.

    Cons

    Management sucks. They don't really care about their employees. Witnessed a lot of preferences. Not professional at all.

    Advice to ManagementAdvice

    Get your head in the game. Give hours to people who actually work instead of people who slack off.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Mostly Nice But Sometimes Naughty

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores part-time (less than a year)

    Pros

    Even though I just started working there I've made a lot of first impressions based on my extensive retail background. First of all, co-workers are mostly friendly but can be difficult to figure out sometimes. If you work 4 hours in a day you get a 15 minute paid rest break. They literally don't let you do ANYTHING off the clock. You clock in at the register when you arrive and clock out up front before you leave.

    Cons

    Now for the bad and, unfortunately, there seem to be PLENTY that I've noticed so far. They're definitely micromanagers and have a lot of unnecessary rules. It seems like there's always someone looking over your shoulder which makes for very uncomfortable working conditions. You'll hear employees talk about the "Ross Way" and let me tell you the "Ross Way" is definitely the "Ross Way". They don't recognize that there are different ways of achieving the same results and you MUST follow their process to a tee regardless of what feels the most natural for you. If they tell you to take something out of the box this way NOT that way and put it on the right side of the nestaflex then you're going to take it out of the box this way NOT that way and put it on the right side NOT the left side of the nestaflex. There are too many rules and not enough flexibility which leads to fear of doing the wrong thing or always wondering whether you're doing it "the right way" and results in a lot of uncertainty, inaction and incompetence because you don't know what "the rule" for the situation is.

    Personally, I don't think we should be focusing so much on getting the exact process down of putting things on the right side NOT the left side when there are obviously more pressing issues to attend to like A LOT of empty shelf space in the store and other issues being blatantly ignored. Virtually everywhere you look is an empty white shelf and a sparsely stocked store. The mindset so far is "Just put it somewhere. Anywhere. It doesn't matter where." so the store also looks very cluttered, disorganized and unprofessional. The store isn't laid out with one type of item on each peg hook rather it's more of a mish-mash of about 10 or 20 different items on each hook sometimes separated only by size, sometimes not separated by anything at all (as is the case with electronics and other hardgoods without a size). This can lead to decreased sales since customers can't find exactly what they're looking for and can't distinguish between different items on the peg hooks. Maybe there's something on there that they would buy but they passed it up since it was mixed together with everything else and was difficult to see. Similar items should be grouped together.

    In an interview I will often ask what the customer base is like because that can tell you a lot about what the store is like. I'm hearing on these boards and getting the impression in-store that the customers are very rude. When that happens it's usually not the customers it's the store or company itself. That holds true in this case since there seem to be very few options with which to help customers. Either you have it in the store or you don't. That's it. There doesn't seem to be any ecommerce at Ross so you can't order it from the website. When I came in for an interview I witnessed a customer storm out of the store because she was told by the associate that she couldn't return something because there was no UPC on it and there wasn't another one on the rack where the UPC could be scanned.

    Ross stresses efficiency but I feel that, in the process of trying to be efficient, the efficiency is actually sacrificed. Consistency is key. Why do we have to remember to put 3X (with a number) on ladies sizes and XXXL (without a number) on men's rather than simplifying the process and just using XXXL across the board? That makes it more difficult for new hires which in turn can make it difficult for current employees when they have to micromanage the process and keep up with what the new hires are doing. The name of the game is SIMPLIFICATION!

    Advice to ManagementAdvice

    Let's not focus so much on micromanaging processes. Give employees the freedom to achieve the same results in the way that feels most natural to them. They might surprise you with their ingenuity.

    Let's focus more on helping customers, increasing sales and keeping shelves fully stocked in a neat and orderly fashion so customers can see what we sell. It's for the good of the store and the entire company. Increased sales lead to increased payroll. This isn't Walmart after all and there isn't any reason we should be having supply issues.

    Last, but not least, don't over-complicate things!

    No opinion of CEO

Work at Ross Stores? Share Your Experiences

Ross Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.