Ross Stores Reviews

Updated October 22, 2014
Updated October 22, 2014
972 Reviews
2.6
972 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
387 Ratings

Review Highlights

Pros
  • 20% discount throughout the year, with periods during which 40% discount is given to associates (in 68 reviews)

  • The employee discount is great on already reasonably priced merchandise (in 67 reviews)


Cons
  • The annual raises are so small that minimum wage increases null them (in 83 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 25 reviews)

More Highlights

267 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    When you start working there it's okay but some of the employees start slacking and let you do all the work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores part-time (less than an year)

    Pros

    great discount
    meet some great people

    Cons

    people slack off
    start off at 7.25
    less hours
    if you are just starting your hours are 25 or less

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Nice people, dead-end job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receptionist
    Current Employee - Receptionist

    I have been working at Ross Stores full-time (more than an year)

    Pros

    Everyone you work with, execs to mailroom, are friendly. The benefits are good, with travel and a discounted stock purchase plan. There's a discount card which I was never able to use.

    Cons

    After 2 years, I was making less than a dollar more than when I started as a temp. No receptionists stay because there is no opportunity for advancement to an administrative assistant position or operations assistant. They hire from outside instead of promoting from within.

    Advice to ManagementAdvice

    Promote people from within. There's no reason to hire two operations assistants instead of giving a chance to any of the receptionist staff a chance at a more interesting job.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Not a bad place to work, but it could be run a bit better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Ross Stores part-time (less than an year)

    Pros

    - employee discounts
    - great coworkers

    Cons

    - Not nearly as many hours as I would like
    - Tend to over hire and not give hours to the associates who have been working here longer

    Advice to ManagementAdvice

    I know you guys get busy, but so do we.. If you see the FES with a long line of people dont stand there looking at the clipboard. Hop on a register and help out.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Cool Managers, set schedules for stock, not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in High Point, NC
    Current Employee - Sales Associate in High Point, NC

    I have been working at Ross Stores part-time (more than an year)

    Pros

    $50 employee of the month rewards
    work with your schedule
    easy job
    fun environment

    Cons

    minimum wage pay
    not enough hours

    Advice to ManagementAdvice

    stop showing favoritism

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Associate in Avondale, AZ
    Current Employee - Retail Associate in Avondale, AZ

    I have been working at Ross Stores part-time (more than an year)

    Pros

    The discounts. Associates receive 20% off any time and 40% off every 4 months

    Very flexible hours. Great for students!

    Friendly environment. Rarely dealt with rude customers

    Cons

    Management could use some work. Due to there being several managers under the main store and assistant manager, things often get changed up.

    High volume stores tend to get REALLY messy so cleaning up can be a real hassle.

    Hours are unpredictable. Especially when management starts hiring a lot of new workers all at once.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Associate in Pasadena, CA
    Former Employee - Retail Associate in Pasadena, CA

    I worked at Ross Stores part-time (less than an year)

    Pros

    Employee discount, Easy job, Holiday pay

    Cons

    Not much training
    Workers are lazy
    People who have worked there longer get special treatment
    Not much work scheduling flexibility

    No opinion of CEO
  8.  

    Decent experience for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores

    Pros

    The discount is pretty good.

    Cons

    The pay rate is terrible.

    Advice to ManagementAdvice

    Very good and caring people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    More of the Same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Associate in Knoxville, TN
    Current Employee - Loss Prevention Associate in Knoxville, TN

    I have been working at Ross Stores part-time (less than an year)

    Pros

    --Flexible Scheduling
    --Annual Pay Increases
    --Associates Generally Enoyable to work with

    Generally speaking I enjoy working with my assocaites and coworkers, t here are times however where the associate sseem to get bored and have nothing else better to do than to start rumors and drama in which Management in this case is non confrontational and you'll have to make a scene for it to be adressed.

    Cons

    --Monotonous
    --No Room For Advancement
    --Poor Pay, New hires limited to part time
    --Full time is considered a "promotion"
    --Drama

    For starters unless you plan on gettign a college degree don't expect to move any further than full time SPS. Area Loss Prevention Manager requires a bachelors degree, and at tat point you're prolly already pursuing something you'll enjoy. The SPS position is essentially the illusion of authority. It is completely against polcy to acuse people of stealing even fi you can verify it with your own two eyes. Your simple there to document nad help mitigate theft without actually making any sort of apprehensions. Probably a good thing since the wage doesn't reflect that, that being said the job itself is for the most part pretty boring. You get paid more than the starting assocaite which is nice, but in order to see full benefits you';; need to be promoted to full time, which is ridiculously rigurous process given the low pay of the position. There are just around 32 hourly assocaites where I work, and of those only 3 are full time. Just something to keep in mind before you go into this.

    Advice to ManagementAdvice

    Consider a training program that may allow for aprehensions of those who are obviously stealing, and of course the training and pay you compensate for this. Also, of your stores are stretched thin, quit being cheap and higher more labor as well as make more room for full time associates. You aren't doing anyone a favor by attempting to keep all labor at part time ot avoid paying health care costs, not even the company itself since there is a constant turn over rate as well as the inabilit yto get shifts covered when people need to call out due to labor constraints. Ross is a huge company, there is ZERO reason why they couldn't afford it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good summer job

    • Culture & Values
    Former Employee - Cash Office in Tomball, TX
    Former Employee - Cash Office in Tomball, TX

    I worked at Ross Stores part-time (less than an year)

    Pros

    This was a good summer job (would not want to work here for a long time, however). The hours were flexible, my job was simple (once learned), and most of my co-workers were good people. It was a moderately friendly atmosphere. My store manager was incredible, friendly, and on top of her stuff! The other managers were also okay. I thought Ross had a good motivational system in place and that they recognized good staff members was also amazing. Corporate Ross seemed exciting to me, but down at the store level, there was room for improvement.

    Cons

    The managers did seem to be under a lot of pressure, but I'm not sure if that is just how they dealt with stress or if there really was an extreme amount of pressure. Also, I worked at a new store, and they hired a bunch of people and then later assigned them jobs within the store. As a result, my job required very little hours and I began to work less hours than I had hoped for. This was just a summer job for me, and I only wanted some pocket change for college, and therefore, in the grand scheme of things, I did not mind giving up extra hours to people that couldn't survive off of 10 hours a week. Lastly, I don't think I need to say this, but customers at this store can be especially difficult to deal with...the clientele the store attracts can sometimes lack tact.

    Advice to ManagementAdvice

    I know it must be frustrating to work in a place with high turnover rates, but I would still advise managers to be personable and respectful to employees. When I had questions or problems, there were times when the reaction I received was unnecessarily rude.

    Recommends
    No opinion of CEO
  11.  

    Cool job while in school but management had high turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Ross Stores part-time (more than an year)

    Pros

    Employee discount
    Nice coworkers
    Time flies by

    Cons

    High turnover rate among sales associates and management
    Rude customers
    low pay and tiny raises (a max of 35 cents a year)
    Constantly extended store hours!

    Advice to ManagementAdvice

    Please do not assign one employee four departments while giving two employees one department. I was constantly overworked while others just stood around talking.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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