Ross Stores

  www.rossstores.com
  www.rossstores.com

Ross Stores Reviews

Updated December 16, 2014
Updated December 16, 2014
1,036 Reviews
2.6
1,036 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
411 Ratings

Review Highlights

Pros
  • 20% discount throughout the year, with periods during which 40% discount is given to associates (in 75 reviews)

  • The employee discount is great on already reasonably priced merchandise (in 69 reviews)


Cons
  • The annual raises are so small that minimum wage increases null them (in 85 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 26 reviews)

More Highlights

288 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good pay for boring work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPS in Salem, OR
    Former Employee - SPS in Salem, OR

    I worked at Ross Stores part-time (less than an year)

    Pros

    Associates work very hard. Picking up after messy people in a timely manner is an impossible task. SPS don't work hard at all and get paid more.

    Cons

    Associates under-appreciated. Busy times of the day are very common, and customers really know how to make the store messy.

    Advice to ManagementAdvice

    Spend less time focused on statistics and more time focused on employee effectiveness.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    This job taught me responsiblity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cash Office and Front End Supervisor in Decatur, AL
    Former Employee - Cash Office and Front End Supervisor in Decatur, AL

    I worked at Ross Stores part-time (more than an year)

    Pros

    I would have to say the best part about working for Ross was getting to know the customers. Each person is unique. I also knew every employee.

    Cons

    The cons working for Ross was the occasional trouble your have at every job. It was also hard to see people come and go. Catching the occasional shoplifter and having to watch them walk out the door because that was the policy.

    Advice to ManagementAdvice

    I would have to suggest changing some of the rules. Organization in different areas. Training everyone the same.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Ross Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate

    I worked at Ross Stores part-time (less than an year)

    Pros

    Discount
    Assistant Managers are very friendly and helpful
    Experience in a fast paced retail enviorment

    Cons

    Loss prevention protocols made customers angry and distrustful of associates. Also, there wasn't enough training for associates, which made many people quit. I worked at Ross for a short time period and four people quit while I was employed.

    Advice to ManagementAdvice

    STOP the fitting room loss prevention protocol. It works, but at a cost. Many customers said that they felt degraded when I had to check their tickets when they left the fitting room. I understand the procedure decreases the cost of goods sold, but customers may switch to your competition.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Store is very busy. Salary is low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Jacksonville, FL
    Current Employee - Sales Associate in Jacksonville, FL

    I have been working at Ross Stores part-time (less than an year)

    Pros

    Management by and large is helpful. co-workers are mostly great .

    Cons

    low salary - overwork. irregular schedules.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Valuable Lesson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer in New York, NY
    Current Employee - Buyer in New York, NY

    I have been working at Ross Stores full-time (more than 3 years)

    Pros

    compensation. creative-outlet. results-driven. location. fast-pace.

    Cons

    company culture.
    promotions.
    archaic systems.
    old-school mentality.
    time-off policies.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Myrtle Beach, SC
    Current Employee - Sales Associate in Myrtle Beach, SC

    I have been working at Ross Stores part-time (less than an year)

    Pros

    Nice managers, helpful co-workers. You can easily become a manager if you work hard. 20% discount on everything. Very flexible schedule!

    Cons

    Low starting pay. Would like a better training. Managers don't follow up on your breaks, kinda forget about you sometimes. Store looks bad, not organized and no one does anything about it.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Has Changed in last year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Knoxville, TN
    Current Employee - Store Manager in Knoxville, TN

    I have been working at Ross Stores full-time (more than 3 years)

    Pros

    It is a growing company

    Cons

    Asks to much of people, does not care about people

    Advice to ManagementAdvice

    Senior Leadership is bad

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    A good stepping stone and something to add to the resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Protection Specialist in Honolulu, HI
    Current Employee - Store Protection Specialist in Honolulu, HI

    I have been working at Ross Stores part-time (less than an year)

    Pros

    Air conditioned, friendly environment and it pays better than minimum wage (SPS that is). The job can be exciting from time to time when there is action happening in the store. You get to work with your own team and there is plenty of time to complete all objectives that are asked of you during a four hour shift, so I have never felt rushed. 20% Discount, Sometimes 40% Discount.

    Cons

    Yes its better than Minimum wage, but this wont be your only source of income. If you have open availability, forget about planning anything. Your on Ross time.. Usually the Schedule will roll out really late in the week, so often when people ask you if you work on Sunday, you wont have an answer till Saturday night. Then when the schedule does finally come out it is "subject to change" due to shipment schedule. Even though recognition is something Ross prides themselves on, being an SPS, that is something you hardly ever get, unless its with the help of your SPS team. I been striving to become full time and move up in the company, but due to backwards politics I was denied the opportunity when it rose. When I asked why, I was told it was something I did a week into working at Ross. It wasn't Managements decision, it was someone else's decision I met only one time (corporate). They ended up giving the position to someone that calls in sick all the time and that I fill in for. I pay $100 a month for health insurance and it is the worst health care I have ever had to deal with my 26 years on this planet (Kaiser Permanente). Daily rating can be a grueling task if you cant articulate yourself well but I do fine at it.

    With all that aside SPS at Ross (right now) seems like a house of cards. Last Thursday management called me to inform me I had to wear Ross colors (Blue and Black (not security attire)) because I wasn't an SPS to begin with. Mind you I have been working with Ross now as a Store Protection Specialist for about 8 months. The reason behind this is cause I don't have a guard card. My job now consists of me running aimlessly around the store trying to look busy being a "customer service representative" and if a private investigator finds out if any of the "former SPS" are doing any SPS duties, the store could get fined $5000 and each SPS would be fined $500. If this were to happen today, that means my next (biweekly) pay check, I would still owe at LEAST $100. NOT COOL.

    If we do get our guard card, Ross doesn't sound prepared to pay us what all the others get paid that do have guard cards. Now everyone on the SPS team is threatening to jump ship as soon as they get it and get paid $17 per hour working somewhere else as oppose to $10.

    Advice to ManagementAdvice

    Give opportunities to people who want, and deserve it. Pay retail associates better than minimum wage (they work harder than I do). Offer better healthcare/dental. Target colleges when you want to set up a job fair.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    For highschoolers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Snellville, GA
    Former Employee - Sales Associate in Snellville, GA

    I worked at Ross Stores part-time (more than an year)

    Pros

    Discounts , co-workers, pay, customers

    Cons

    No schedule consideration, no training, return system , poor flexibility

    Advice to ManagementAdvice

    Consider your employees personal life

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    It was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager Ross Stores in Los Angeles, CA
    Former Employee - Assistant Manager Ross Stores in Los Angeles, CA

    I worked at Ross Stores full-time (more than 3 years)

    Pros

    Fast paced, decent benefits, fun

    Cons

    Night and week end hours, high turnover

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO

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