Royal Bank of Scotland Reviews

Updated August 25, 2014
Updated August 25, 2014
683 Reviews

3.0
683 Reviews
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Royal Bank of Scotland Group Chief Executive Ross McEwan
Ross McEwan
46 Ratings

Review Highlights

Pros
  • Work-life balance is fair and constant monitoring of your growth as an individual here (in 163 reviews)

  • Nice work environment at Stamford CT, state of the art building and work spaces (in 33 reviews)


Cons
  • Work life balance is pathetic for some departments (in 16 reviews)

  • Commute, Poorly managed areas and senior management constantly change gears (in 27 reviews)

More Highlights

248 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Gurgaon, Haryana (India)
    Current Employee - Associate in Gurgaon, Haryana (India)

    I have been working at Royal Bank of Scotland full-time for more than 3 years

    Pros

    free food, good work life balance.

    Cons

    Lot of bureaucracy, .

  2.  

    Days in RBS

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Bank of Scotland full-time

    Pros

    Good Facilities - cafeteria, work area, gym free cabs etc

    Cons

    Like any other captives RBS has an issue with the middle management and vendor population, In some areas Vendors are diluting the work culture.

    Advice to ManagementAdvice

    Managers should be more handon and connected to the employees. Role of HR is not there in RBS - HR should be more active

    Recommends
    Approves of CEO
  3.  

    Things will never really change until the culture does

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Consultant  in  Edinburgh, Scotland (UK)
    Former Employee - Human Resources Consultant in Edinburgh, Scotland (UK)

    I worked at Royal Bank of Scotland as a contractor for more than a year

    Pros

    Everything except the culture - salary, opportunities, working environment are all great

    Cons

    There is a lack of a culture of respect, that permeates the whole organisation and a legacy from Goodwin's time. There have been efforts to change it, but it's slow progress.

    Advice to ManagementAdvice

    Until there is a change of significance at the top, and installation of managerial culture that truly values employees rather than paying lip service to employee engagement initiatives I don't see anything changing. 4 big changes I'd make:

    Make managers accountable for managing their people (for clarity, that doesn't mean senior/middle managers bullying junior managers to make decisions that long term are more damaging to the business - but building genuine leadership capability)

    Change the language of the business - if you want to change the culture then the values initiatives you spend an obscene amount of money on need to become part of the corporate everyday language. If you can't refer to it and point to it in your every day activities, then RBS is not living the values. And stop referring to people as human capital. Your employees are not the human capital of RBS... they ARE RBS.

    Start realising that when you refer to customer, that also means your employees.... most of whom actually are your customers - that might help the reframing of the 'respect' agenda

    Everyone understands that with the contraction of the business this means a reduction in jobs across the Group - but start involving senior HR support (with more clout than simply agreeing with the accountants view of how the business should be run) in decisions involving major people changes. I've witnessed major change programmes, including of HR, being run by those seen as operational senior change agents but with no understanding of the long term people/engagement of loss of intellectual capital impact on the business long term. This isn't going to leave you fit for the future, and likely to cost you more long term.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    equity derivatives sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Sales  in  London, England (UK)
    Former Employee - Vice President Sales in London, England (UK)

    I worked at Royal Bank of Scotland full-time for more than 3 years

    Pros

    good working hours
    1h30 lunch breaks
    8 to 18 (sales)
    good vacations

    Cons

    total lack of direction
    middle management has no idea where business is going

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Nice environment, inefficient leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Royal Bank of Scotland full-time for more than a year

    Pros

    - Smart and friendly co-workers. Laid-back atmosphere compared to other competitors in the industry which contributes to decent work-life balance. Some opportunity for independence.

    Cons

    -This place isn't suitable for ambitious person - absence of environment that fosters progress and advancement, as they would most likely satisfy on status quo.
    - Rigid organisation makes promotion a rare thing. Too much middle-management practically contributing nothing to company.

    Advice to ManagementAdvice

    - Needs to display real managerial skills when it comes to larger projects.
    - Stop relying on outdated technologies.
    - Invest in people - give rewards and promotions for good work. The middle management (which is filling the gap between newbies and seniors) are overly conservative - someone needs to bring fresh ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Demoralising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Bank of Scotland full-time for more than 3 years

    Pros

    Has recently made the effort to recognise and retain talented staff.

    Cons

    Demoralising when everyone around you is being fired. The office culture is fairly stuffy with no social interaction.

    Advice to ManagementAdvice

    The constant restructuring and change of senior management is unsettling.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    A company with good work life balance and opportunities but clogged with governance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  London, England (UK)
    Former Employee - Analyst in London, England (UK)

    I worked at Royal Bank of Scotland as a contractor for more than 3 years

    Pros

    You will find plenty of nice, bright people, the vast majority of whom have the right compass. Company values good on equality, an inclusive place to work for everyone. Training of staff at a good standard. Good work-life balance. Company trying extremely hard to improve and resolve the problems that led to the bail-out. Client servicing people truly excellent. Easy to gain career-boosting experience and opportunities on v large programmes.

    Cons

    If you work in Tech then expect outdated technology alongside the newer stuff so expect workarounds , if you work on programmes you may find email inboxes and calendars often overcommitted making it harder to deliver. You can find yourself a laid back niche if you want to, but on large programmes can find yourself accountable for more than you are completely comfortable with and making lots of presentations to each other. Proactivity in short supply...

    Advice to ManagementAdvice

    Consider how to better govern large programmes and how RBS can know itself better, so people on the ground can get on with the productive stuff. Get to the core of old technology and replace it, no matter how painful. 'Fess up to the problems but with real solutions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    US presence is in shrink mode

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Stamford, CT
    Former Employee - Director in Stamford, CT

    I worked at Royal Bank of Scotland full-time

    Pros

    Many of the people in Stamford are very competent and diligent, There is very good Interactions between departments and you can learn new ideas from each area. Stamford has state of the art technology. Work-life balance is very good. There will be long days, but the trade off is management will allow you to work at home every now and then.

    Cons

    As of now the bank in the US overall is still shrinking, so an increase in compensation won't happen for most people. Unfortunately this is the same for career opportunities. Its not clear what plans Senior Management has for the US besides trying to IPO their largest US subsidiary, Citizensbank, and the reduction of personnel on the investment bank side. RBS is 84% owned by the UK Taxpayers, so UK management listens very closely to what the government wants the bank to do. In turn UK management tells the US management what the strategy of the day, month or year will be.

    Advice to ManagementAdvice

    Overall US management is doing everything they can do under the circumstances as their orders come from the UK.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Helpful employees but rigid structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Bank of Scotland as a contractor

    Pros

    I was pleased that when I wanted to learn about different departments around the bank, all employees I reached out to were happy to help. Training was good also.

    Cons

    The bank lacks the ability to think in novel and innovative ways, which is a problem given that the bank needs to reinvent itself following its restructure. Policies and processes are outdated and it is very difficult to get anything done.

    Negative Outlook
    No opinion of CEO
  11.  

    Has it's ups and down, but over all a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Administrator  in  Salt Lake City, UT
    Current Employee - Loan Administrator in Salt Lake City, UT

    I have been working at Royal Bank of Scotland full-time for more than a year

    Pros

    Great work / life balance. From day one I had 20 days of PTO to use each year, plus all the banking holidays. A great starting wage. The company has a strong focus on volunteer work, which is good to give back

    Cons

    The banking industry is still going through a recovering faze after the '08 crash. RBS is majority owned by the UK government, and the raising level of auditors and regulators is staggering. Morale is low, as positions are being taken back east, or to India.

    Advice to ManagementAdvice

    Continue to keep the lines of communication open. It is good to receive communication from that perspective.

    Recommends
    Negative Outlook
    No opinion of CEO

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