Royal Bank of Scotland

  www.rbs.com
  www.rbs.com
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Royal Bank of Scotland Reviews

Updated September 18, 2014
Updated September 18, 2014
711 Reviews
3.1
711 Reviews
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Royal Bank of Scotland Group Chief Executive Ross McEwan
Ross McEwan
59 Ratings

Review Highlights

Pros
  • Work-life balance is fair and constant monitoring of your growth as an individual here (in 178 reviews)

  • Nice work environment at Stamford CT, state of the art building and work spaces (in 37 reviews)


Cons
  • Work life balance is pathetic for some departments (in 17 reviews)

  • Commute, Poorly managed areas and senior management constantly change gears (in 28 reviews)

More Highlights

57 Employee Reviews Back to all reviews

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  1.  

    Pathetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Gurgaon, Haryana (India)
    Current Employee - Analyst in Gurgaon, Haryana (India)

    I have been working at Royal Bank of Scotland full-time for more than a year

    Pros

    Exposure in Indian Operations, Apart from this I could not find anything better at RBS.

    Cons

    Policies, verbal policies. Employees have to fight for their salary increment which is due for not less than 10 months.

    Advice to ManagementAdvice

    Focus on being employee centric.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    "Good to Great" was on old slogan. The reality is "great to horrendous".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer  in  Edinburgh, Scotland (UK)
    Former Employee - Senior Developer in Edinburgh, Scotland (UK)

    I worked at Royal Bank of Scotland part-time for more than 10 years

    Pros

    In the past we worked hard for our customers, there was great teamworking and we were rewarded fairly well. Recently the only good points for me were being paid, working within walking distance from home and school.

    Cons

    Hardly anyone left with banking or technology/system experience. The managers don't care about their staff or working environment, they only work out what they need to do to get the biggest pay rise or promotion. The majority definitely don't care about customers. They rely on poorly paid staff in India who are stressed out and haven't a clue what they are doing. I worked there for 24 years and only in the last 2 did I come across bullying, blackmail, no trust, people lying.

    Advice to ManagementAdvice

    New high flyers can bring fresh enthusiasm to a place but they must listen to the older, wiser staff. They must learn to listen to staff and always stand up for their team. Remember the bank used to be a great place to work. It will only get back there when they use the little experience that they have left. I may have left but I still no people that work there and see the state they are in.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Power-hungry, racist, sexist psychopaths

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Royal Bank of Scotland full-time for more than 5 years

    Pros

    Big company, well structured benefits scheme, lots of training, the company will invest in you if you're in the right position, but don't expect to get treated well if you're in a call centre, customer service, branch etc.

    Cons

    Encountered sexism from senior women and racism from senior men. I got told by a senior manager to shave my beard because "I look like a terrorist" and by my supervisor that "I am useless because I'm a man" despite doing triple the workload of my peers.

    Advice to ManagementAdvice

    Reward your staff based on performance; not on prejudice and favouritism.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Bank of Scotland full-time for more than 5 years

    Pros

    Driven by Government, customer focus

    Cons

    The bank is restructuring and hence potential job losses. The environment is not condusive to growth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Very Lethargic and political org

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Gurgaon, Haryana (India)
    Current Employee - Associate in Gurgaon, Haryana (India)

    I have been working at Royal Bank of Scotland full-time for more than a year

    Pros

    If you want a paid holiday

    Cons

    Slow pace of work, Favoritism, No Learning opportunities

    Advice to ManagementAdvice

    Fire all your mid management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Inefficient and bureaucratic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  London, England (UK)
    Current Employee - Marketing Manager in London, England (UK)

    I have been working at Royal Bank of Scotland full-time for more than a year

    Pros

    Agile working has been a massive plus point of working at RBS with the ability to work at home 2-3 days a week. However, this does vary by department is is still frowned upon by many Senior Management so although they promote agile working in practise, many are in the office 4-5 days a week. Benefits are very good with self-select on a number of options such as pension, private healthcare.

    Cons

    Currently going through massive re-structure with large amount of roles going in back office and frontline sales increasing. New CEO and new structure with same old people leading. Company talk about employee engagement yet morale is low. Employee Opinion Survey is undertaken once a year and yet with incredibly poor scores for my area I haven't seen one action to help improve what people said, clearly a tick in the box exercise. Very inefficient with big blame culture, copying loads of people in unnecessarily on emails, bullies and too many old timers who have been there 20-30 years and are set in their ways. There are some great people in the company but many lack ownership and empowerment, also some of the worst people I have ever worked with, horrible. If you are in marketing, projects are handed off to a Marketing Delivery team for fulfilment who often take ages to get things done. Really bureaucratic processes and backward systems. Risk adverse and big fear factor in many areas. Never seen so many meetings, people in meetings, working groups and numbers on conference calls. Lots of silo's and changes in strategy common.

    Advice to ManagementAdvice

    Get rid of the old guard, bullies, inefficient processes, bureaucracy and stop being risk adverse

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Cut throat thugs!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Officer  in  Harrogate, England (UK)
    Current Employee - Customer Services Officer in Harrogate, England (UK)

    I have been working at Royal Bank of Scotland part-time for more than 8 years

    Pros

    Zero, if you are desperate for work ONLY!!

    Cons

    Massive stress, culture of bullying, impossible targets, a monstrous organization.

    Advice to ManagementAdvice

    Leave!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Lacking direction and commitment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Lead  in  London, England (UK)
    Former Employee - Technical Lead in London, England (UK)

    I worked at Royal Bank of Scotland full-time for less than a year

    Pros

    Pay slightly above market rates (they have to to keep people to stay).
    If you just go with the flow, accepting everything as it is and not how it could/should be, then the environment will be low stress and a good work/life balance can be easily achieved.

    Cons

    Business is conducted to the letter and not always to the spirit.
    Thinking and ways of working is stuck in the past.
    Bulk of staff appear to treat environment as just as a 9-5 job and just accept things as they are.
    Repeatedly having to watch bad press reports on failings which really should not have happened.
    Presence of "old boys club" culture.

    Advice to ManagementAdvice

    Start making some strategic and realistic decisions about the desired direction of the business and then commit to meaningful measurements to validate these.
    Stop lying to staff, they are grown ups and can see through the lies (especially when they are the ones who are dealing with the aftermath).
    If you want the respect of and credibility with staff then earn it - lead by example (not empty words)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Awful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Officer  in  London, England (UK)
    Former Employee - Customer Service Officer in London, England (UK)

    I worked at Royal Bank of Scotland as a contractor for more than 3 years

    Pros

    Some of the people are nice. Although we had to pay ourselves staff drinks were always fun - but this is staff who are not senior management.

    Cons

    Horrible, rude management; boredom; unrealistic sales goals; lack of motivation or initiative; no respect.

    Advice to ManagementAdvice

    Treat staff like people not objects. Also customers will be a lot happier if they are being served by happy staff so it's win-win all round. Also don't hire such horrible joyless people to be bank managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    PMO Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PMO Lead  in  London, England (UK)
    Current Employee - PMO Lead in London, England (UK)

    I have been working at Royal Bank of Scotland as a contractor for less than a year

    Pros

    I am honestly yet to see anything positive about this place.

    Cons

    Horror is the word. Obsolete technology with no hope of improving in the near future. The people are horrible! Worked with a programme manager who had spent all her life in RBS. She doesn't understand the concept of working in different ways to achieve the same result. Most of the employees are very shallow minded, myopic and so full of themselves. Their onboarding process for new starters is the worst I have seen in my working history.

    Advice to ManagementAdvice

    Your employees are disgruntled. Listen to what they have to say.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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