Royal Caribbean Cruises Reviews

Updated March 27, 2015
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2.0
33 Reviews
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Royal Caribbean Cruises Chairman and CEO Richard D. Fain
Richard D. Fain
20 Ratings

33 Employee Reviews

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  1. Management onboard a vessel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Musical Director in Miami, FL
    Former Contractor - Musical Director in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    You can become a manager fairly easily if you work for it. If not in that team then in a different team on a different ship.

    Cons

    The training and review of managers is inconsistent at best and nonexistent at its worst. The training system is flawed because as a management trainee you arent allowed to attend trainings for managers, but you must attend them once your position formally changes to management. This means you can never learn important techniques and policies before the job begins, you must learn them in the middle of doing the new job. Managers are tested on the skills in trainings but those tests arent available to management trainees. Managers with certain types of subpar performance are rewarded with more contracts over and over and their inadequacies become common and accepted as the way it is. There arent effective ways to take a manager and require them to improve.

    Advice to Management

    Make the training system more fluid so people interested in management can attend trainings and learn about what it takes to be a manager and what skills you must master outside of the trade itself and learn how to manage people, prior to taking on the responsibility.

  2. Great way to see the world, easy to get promoted because so many staff members are lazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Broadcast Technician
    Former Employee - Broadcast Technician

    I worked at Royal Caribbean Cruises

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Best way to see the world

    Cons

    Politics and lack of salary advancements

    Advice to Management

    People don't want to stay long term when the benefits are only traveling and you try to keep them on the ship

  3. Helpful (3)

    Challenging and poor work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Miami, FL
    Current Employee - Business Analyst in Miami, FL

    I have been working at Royal Caribbean Cruises full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    You learn a lot, potential for upward growth. Company is growing and expanding. Product you deliver is great.

    Cons

    As you advance the work life balance is impossible and expectations are set so high myself and many others work late nights and weekends.

    Advice to Management

    Find more head count for the overworked departments or you will lose the good people who work hard and contribute to the company's success.

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  5. Overworked, underpaid and undervalued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at Royal Caribbean Cruises full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    If you like to cruise the cruise benefits are good.

    Cons

    There is no work life balance. Poor communication between departments. Trying to move up in the company is like pulling teeth and they will usually hire from outside rather than promote from within departments.

    Advice to Management

    Recognize the hard work that your employees put in for you and stop hiring from outside the company people who have no clue what they are doing and promote from within.

  6. Mind Blasting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Assistant Front Office Manager in Miami, FL
    Former Contractor - Assistant Front Office Manager in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The opportunity to travel. The salary for some positions is good.

    Cons

    Poor Management. The only consistent thing in the company is inconsistency. Personal growth is biased. The company policies are hypocritical, rules apply to some and not to others. E.g No visible tattoos allowed, yet some people, including those in Senior Mgt positions sport visible tattoos. Shoreside makes and enforces policies with little regard to shipboard personnel and the impact it has on the crew members.
    They make policies which affect the customer experience and when you enforce it and the customer complains to the shoreside team, the shoreside management does not have your back. They make you look like the bad one.
    Again policies are inconsistent, each ship will decide if they will enforce a policy or not just so that they can maintain high customer ratings.

    Advice to Management

    Before implementing any changes, it would be good to consult onboard teams to get their feedback and actually take their feedback into account as opposed to just forcing new policies so as to meet a deadline.

    Be more consistent about your policies. It would be even better to get onboard opinion. Lack of consistency makes your customers upset

  7. Helpful (1)

    The quality of your contract is completely at the mercy of how kind your cruise director is..

    Former Contractor - Cruise Staff in Miami, FL
    Former Contractor - Cruise Staff in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Meeting other staff who live all over the world. Nice to get a staff cruise discount, but I only used it once because I only worked there 2 years.

    Cons

    Oh my, what a list. They are really weasely about tracking work hours, because they were fined for over-working people. So in theory, you're not over-working, but in reality you are.
    Completely inconsistent in quality of training.
    If a boss likes you, you can get away with being drunk and disorderly in front of guests, and will not get fired...Favoritism.
    My team mate was this close' to getting heat stroke because, hey, his shift was to work outside for "x" hours in the blazing sun, so, that's what he had to do.

    Advice to Management

    Care! Just care about people's well-being. If someone has been awake for 24 hours on their trip to the ship to start a contract, let them sleep! Don't make them work non-stop from the minute they get on board.

  8. Newbuilding $ Fleet Design PMO - BEWARE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Miami, FL
    Former Employee - Business Analyst in Miami, FL

    I worked at Royal Caribbean Cruises full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Plenty of work. Great place to work for aggressive, ambitious, non-family having workaholics.

    Cons

    Too many people in charge. It seems everyone is either a manager, director, VP, AVP, or EVP.
    Absolutely no work/life balance. You're expected to work 10+ hour days and handle correspondence 24/7. There is little respect for anyone who isn't, at the very least, a manger. Very corporate, very cut-throat, and very very fake. Next to impossible to get to know management personnel since all are terrified to cross into"personal" boundaries.

    Advice to Management

    Learn to respect your employees and learn to relax a bit - It's just a job.

  9. Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Miami, FL
    Current Employee - Accountant in Miami, FL

    I have been working at Royal Caribbean Cruises full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, always celebrating some event, compensation is good, you can work from home sometimes.

    Cons

    month end close hours are TERRIBLE!!! Sometimes there till 12 at night and considering you're there early in the morning, its too many hours. Job sometimes feels like i'm working in a factory. High paced, no down time, very busy.

    Advice to Management

    Hire more staff, don't run your good employees to the ground, they are stressed and overwhelmed. Manage your employee cruise privileges better, the same people are selected every year based on seniority. You have employees there for 5 years and still cant get the cruise of choice. We have to take Norwegian Cruises, or Carnival(which is no comparison to Royal) to get what we want.

  10. Does value good sales sgents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Springfield, OR
    Former Employee - Sales in Springfield, OR

    I worked at Royal Caribbean Cruises full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers, nice facility use to be a great company to work for until greed became a factor.

    Cons

    Cuts pay with 2 day notice company does not care how it affects it's employees. People at the top are not really valued. Management is a joke and supervisors are their muppets. No communication, you will be lied to your face. To much micro management. You have to kiss butt and be fake with your bosses and their programs are so out dated and crash to much.

    Advice to Management

    Quit micro managing and stop hiding in your office. Pay people based on their production and quit letting the great producers walk out the door.

  11. Helpful (2)

    Simple Call Center Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CVP- Inbound in Springfield, OR
    Current Employee - CVP- Inbound in Springfield, OR

    I have been working at Royal Caribbean Cruises full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Show up, do what they tell you and you get to keep your job.

    Cons

    Not much room for upward growth.

    Advice to Management

    Remember the little people, they are the ones paying upper managements salaries being on the front lines answering those phones.

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