Royal Caribbean Cruises

  www.royalcaribbean.com
  www.royalcaribbean.com
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Royal Caribbean Cruises Reviews

Updated September 15, 2014
Updated September 15, 2014
221 Reviews
3.5
221 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Royal Caribbean Cruises Chairman and CEO Richard D. Fain
Richard D. Fain
139 Ratings

Review Highlights

Pros
  • Everything is onboard, you can meet different people from around the world (in 12 reviews)

  • Get to travel the world and make friends all over (in 7 reviews)


Cons
  • No day off, long hours or work, lots of rules to follow, pay is not great (in 8 reviews)

  • The cons for working at Royal Caribbean Cruises LTD would be the work life balance, there is none (in 4 reviews)

More Highlights

28 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Mind Blasting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager  in  Miami, FL
    Former Employee - Assistant Front Office Manager in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor for more than a year

    Pros

    The opportunity to travel. The salary for some positions is good.

    Cons

    Poor Management. The only consistent thing in the company is inconsistency. Personal growth is biased. The company policies are hypocritical, rules apply to some and not to others. E.g No visible tattoos allowed, yet some people, including those in Senior Mgt positions sport visible tattoos. Shoreside makes and enforces policies with little regard to shipboard personnel and the impact it has on the crew members.
    They make policies which affect the customer experience and when you enforce it and the customer complains to the shoreside team, the shoreside management does not have your back. They make you look like the bad one.
    Again policies are inconsistent, each ship will decide if they will enforce a policy or not just so that they can maintain high customer ratings.

    Advice to ManagementAdvice

    Before implementing any changes, it would be good to consult onboard teams to get their feedback and actually take their feedback into account as opposed to just forcing new policies so as to meet a deadline.

    Be more consistent about your policies. It would be even better to get onboard opinion. Lack of consistency makes your customers upset

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    The quality of your contract is completely at the mercy of how kind your cruise director is..

    Former Employee - Cruise Staff  in  Miami, FL
    Former Employee - Cruise Staff in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor for more than a year

    Pros

    Meeting other staff who live all over the world. Nice to get a staff cruise discount, but I only used it once because I only worked there 2 years.

    Cons

    Oh my, what a list. They are really weasely about tracking work hours, because they were fined for over-working people. So in theory, you're not over-working, but in reality you are.
    Completely inconsistent in quality of training.
    If a boss likes you, you can get away with being drunk and disorderly in front of guests, and will not get fired...Favoritism.
    My team mate was this close' to getting heat stroke because, hey, his shift was to work outside for "x" hours in the blazing sun, so, that's what he had to do.

    Advice to ManagementAdvice

    Care! Just care about people's well-being. If someone has been awake for 24 hours on their trip to the ship to start a contract, let them sleep! Don't make them work non-stop from the minute they get on board.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Newbuilding $ Fleet Design PMO - BEWARE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Miami, FL
    Former Employee - Business Analyst in Miami, FL

    I worked at Royal Caribbean Cruises full-time for more than a year

    Pros

    Plenty of work. Great place to work for aggressive, ambitious, non-family having workaholics.

    Cons

    Too many people in charge. It seems everyone is either a manager, director, VP, AVP, or EVP.
    Absolutely no work/life balance. You're expected to work 10+ hour days and handle correspondence 24/7. There is little respect for anyone who isn't, at the very least, a manger. Very corporate, very cut-throat, and very very fake. Next to impossible to get to know management personnel since all are terrified to cross into"personal" boundaries.

    Advice to ManagementAdvice

    Learn to respect your employees and learn to relax a bit - It's just a job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant  in  Miami, FL
    Current Employee - Accountant in Miami, FL

    I have been working at Royal Caribbean Cruises full-time for more than 5 years

    Pros

    Great benefits, always celebrating some event, compensation is good, you can work from home sometimes.

    Cons

    month end close hours are TERRIBLE!!! Sometimes there till 12 at night and considering you're there early in the morning, its too many hours. Job sometimes feels like i'm working in a factory. High paced, no down time, very busy.

    Advice to ManagementAdvice

    Hire more staff, don't run your good employees to the ground, they are stressed and overwhelmed. Manage your employee cruise privileges better, the same people are selected every year based on seniority. You have employees there for 5 years and still cant get the cruise of choice. We have to take Norwegian Cruises, or Carnival(which is no comparison to Royal) to get what we want.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Does value good sales sgents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Springfield, OR
    Former Employee - Sales in Springfield, OR

    I worked at Royal Caribbean Cruises full-time for more than a year

    Pros

    Great co-workers, nice facility use to be a great company to work for until greed became a factor.

    Cons

    Cuts pay with 2 day notice company does not care how it affects it's employees. People at the top are not really valued. Management is a joke and supervisors are their muppets. No communication, you will be lied to your face. To much micro management. You have to kiss butt and be fake with your bosses and their programs are so out dated and crash to much.

    Advice to ManagementAdvice

    Quit micro managing and stop hiding in your office. Pay people based on their production and quit letting the great producers walk out the door.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Simple Call Center Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CVP- Inbound  in  Springfield, OR
    Current Employee - CVP- Inbound in Springfield, OR

    I have been working at Royal Caribbean Cruises full-time for more than 3 years

    Pros

    Show up, do what they tell you and you get to keep your job.

    Cons

    Not much room for upward growth.

    Advice to ManagementAdvice

    Remember the little people, they are the ones paying upper managements salaries being on the front lines answering those phones.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Dysfunctional leadership creates a chaotic fun working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Accountant  in  Miami, FL
    Former Employee - Senior Accountant in Miami, FL

    I worked at Royal Caribbean Cruises full-time for more than 5 years

    Pros

    Great work environment, great smart and hard working people. Best cruising products and best hardware (ships). Loyalty of employees to the brands is a plus.

    Cons

    Not a global mindset, very US oriented. Lacks structure and compliance. every 2-3 years have very disorganized layoffs. Pay is OK, benefits are great. Career growth is very limited to the executive levels, bring talent from outside.

    Advice to ManagementAdvice

    Consistent and congruent strategic plan that stays in place for couple of years, avoid "management by Quarter"

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Dedicated employees hampered by top heavy management structure/politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Caribbean Cruises full-time for more than 5 years

    Pros

    Travel benefits, passionate and dedicated co-workers

    Cons

    Leadership/management team cripples innovation/ideas/movement and buries the people who actually get things done under so much work it is impossible to achieve any kind of work/life balance. You can only move up if you are liked by the right people; having talent has nothing to do with it.

    Advice to ManagementAdvice

    Be better. You are running the company into the ground and you are working your talent to the point their health is at risk. The amount you pile on is more than unreasonable and we do it, because we are good and we love the company, but you are breaking us. Not that you care...and that is sad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Carnival clone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Springfield, OR
    Former Employee - Anonymous Employee in Springfield, OR

    I worked at Royal Caribbean Cruises full-time for more than 5 years

    Pros

    If you live long enough you might get an employee cruise.

    Cons

    Mostly a joke. Proclaim themselves to be the leader in the cruise industry. They're in lock-step with the real mover/shaker in the cruise industry, Carnival Cruise Lines. No innovation just copycat Cubans.

    Advice to ManagementAdvice

    Do a reverse Nyad

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Mediocre call center job that could have been a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Outreach Inbound Sales  in  Springfield, OR
    Former Employee - Consumer Outreach Inbound Sales in Springfield, OR

    I worked at Royal Caribbean Cruises full-time for more than a year

    Pros

    Selling cruises and the opportunity to interact via telephone with some very interesting customers and travel partners.

    Cons

    Promotions based on seniority, not talent or skill-based - Ridiculous business rules that leave employees feeling micro-managed - Assigned multiple job duties and tasks that fell outside of described realm of responsibilities - Performance based on metrics that employee has absolutely no control over - Schedule changes constantly - Forced overtime - No real upward mobility just horizontal growth

    Advice to ManagementAdvice

    Stop taking advantage of the employer job market. In the time I was with RCCL I saw so much turnover that it was rather disheartening. Treat your employees well and you will retain quality employees instead of having to constantly hire and re-train mediocre employees. Not a difficult concept.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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