Royal Mail

www.royalmailgroup.com
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Royal Mail Reviews

Updated February 14, 2015
Updated February 14, 2015
15 Reviews
2.0
15 Reviews
Rating Trends

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Approve of CEO
Royal Mail CEO Moya M. Greene
Moya M. Greene
15 Ratings

Review Highlights

Pros
  • Good Benefits, Good Holiday time off (in 5 reviews)

  • good pay, good hours, good career opportunities (in 5 reviews)


Cons
  • Senior management tend to new employees challenging routes with no guidance (in 6 reviews)

  • heavy work load, manual sorting (in 3 reviews)

More Highlights

15 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Exciting, fast paced challenges - but a terrible company wide culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graduate Manager/Ops Manager/WCM Champion in Somerset West (South Africa)
    Former Employee - Graduate Manager/Ops Manager/WCM Champion in Somerset West (South Africa)

    I worked at Royal Mail full-time (more than 5 years)

    Pros

    - the opportunities to get stuck into some meaty issues and to make a real impact.
    - the opportunity for progression across the country, across the whole of the UK.
    - the CEO; she seems really switched on and engaged.
    - looking for love? I've never seen any other company full of families and relationships!
    - technology; for a senior manager, blackberry and laptops are adequate and pretty much reliable.

    Cons

    - employee relations car crash; the frontline operator vs management 'war' is astonishing!
    - the CWU; out for control and to take over rather than to support and sustain the companies/ employees best interests... Many reps resemble out of control activists out to cause chaos?
    - the culture; operational management is run through bullying and those accused and quickly promoted to moved to cause another problem elsewhere.
    - performance management and development; little real focus... It's all about 'getting the mail out'!
    - old boys club; it's not what you can do when you know the right person/ or sleeping with senior management (astonishingly common!)
    - there's currently a push to get in more female managers; great news because we're under represented... But there seems to be blind panic to get in as many females into mgt posts regardless of ability!

    Advice to ManagementAdvice

    Care less about the work plan and more about people.
    Support grads better.
    Zero tolerance in bullying needs to be real too down... Don't just talk the talk!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Back to the dark days of trade unionism. RM has diminished power and control.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ML4
    Current Employee - ML4

    I have been working at Royal Mail full-time (more than a year)

    Pros

    Lots and lots of benefits and schemes for the employees. Employee welfare and Health&Safety are a top priority.

    Cons

    All the focus and pressure is put on managers and none on the opg grade.
    You will work one of 3 shifts and its very hard to change to alternative once settled.
    CWU has a level of influence and control that does not allow management to carry out their daily duties.

    Advice to ManagementAdvice

    Remove the corruption that runs rife amongst senior management / cwu. Some employees / managers i worked with have been at RM for 30 years+ and they are as thick as thieves with the cwu. selling out workers rights for their mutual benefits.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Difficult to change and death by community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in London, England (UK)
    Current Employee - IT Manager in London, England (UK)

    I have been working at Royal Mail full-time (more than a year)

    Pros

    Good pay and office locations that's about it. I'm actually struggling to write the minimum 20 words glass door requires here!

    Cons

    Limited vision or real innovation desire to win in a compeitive market. Position is effectively managing decline much like the letters business.

    Advice to ManagementAdvice

    Build a clear vision , get buy in and trust your staff to deliver the vision

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Once great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman in Glasgow, Scotland (UK)
    Current Employee - Postman in Glasgow, Scotland (UK)

    I have been working at Royal Mail part-time (more than 10 years)

    Pros

    Great, once you actually get outdoors.The pay is good for what I do.

    Cons

    Bullying managers are the norm. it's a dead end job as there's hints of redundancy to come, Royal Mail's going from public to private sector.A lot of sickness due stress and wear and tear on people's body's.You must walk about 40- 50 miles a week.

    Advice to ManagementAdvice

    Stop treating your staff as the enemy.Talking to them in a polite manner isn't a sign of weakness.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Alright Christmas job but don't stay too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mail Processing in Chester, England (UK)
    Former Employee - Mail Processing in Chester, England (UK)

    I worked at Royal Mail part-time (more than 5 years)

    Pros

    Fairly laid back.
    Check your brain at the door and listen to pod casts or audio books for five hours.
    Overtime usually available.
    Lots of time to converse with some fairly interesting people.
    Lateral career development, you can go drive a van if you want.

    Cons

    Overly simple tasks, basically just do one thing most of the time.
    Disfunctional air conditioning in their large facilities, its a sweat shop in the summer.
    Line managers interfering in various ways, especially with the younger employees where they would often treat you like trash. There is a lot of seniority in Royal Mail and having a bit of silver in your hair means you never get bothered and can pretty much get away with murder. They generally just add drama but sometimes worse. When the line managers were absent for whatever reason everything ran smoother.

    Advice to ManagementAdvice

    Get rid of the line managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    The heart is in the right place but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Mail full-time (more than 8 years)

    Pros

    It pays reasonably well and there are lots of people who really care about the organisation who work there. It has the clout and budget to bring in good practice across many functions from HR to procurement.

    Cons

    Development is ad-hoc and unstructured. RM has good intentions to develop people but this, as with other organisations in crisis, usually falls by the way aside against operational needs - i.e. people aren't released from roles and there are no long term plans to bring people through to the next level. This helps to make it feel like an entirely reactive organisation to work for - staggering from one crisis to the next without a clear overall plan or sense of direction.

    I also saw many good people contribute a lot before getting disillusioned as their face didn't fit - it is incredibly political higher up the organisation (although show me an organisation which isn't...) It's not as meritocratic as it likes to portray.

    Advice to ManagementAdvice

    Regulatory and budget pressures are important but allow people both to fail and support them to build a career with the organisation.

  8.  

    Mismanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Postman in London, England (UK)
    Former Employee - Postman in London, England (UK)

    I worked at Royal Mail full-time (more than a year)

    Pros

    Decent pay for what the job involves.

    Cons

    Managers can't manage and seem to be more interested in having an easy time.

    Advice to ManagementAdvice

    Get rid of managers that aren't up to the job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Slave drivers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Christmas Casual in Hounslow, England (UK)
    Former Contractor - Christmas Casual in Hounslow, England (UK)

    I worked at Royal Mail as a contractor (less than a year)

    Pros

    Pay is great for permanent staff
    Good break facilities (catering services and recreational area)
    Good exercise if you can't afford a gym membership

    Cons

    Temporary staff are treated like slaves and are paid poorly in comparison to permanent staff, but do double the work
    They are also disposed of at will. I was told ON THE DAY that it would be my last day with them (I was happy to go)
    Most staff seem unmotivated
    Some capable staff have been there for many years and have been passed for promotion with no reason given
    Managers are often immensely rude to their employees when they're under pressure to hit targets
    Managers are also disorganised which explains poor delivery figures during the Christmas period. Deliveries were often sent to the wrong section of the sorting/distribution centre which delayed their processing
    Parcels (including those clearly labelled as "Fragile") are thrown into their relevant cages/yorks like basketballs

    Advice to ManagementAdvice

    Treat your temporary staff and Christmas casuals with more respect. They're not there to be used and disposed of at your will.
    Take a closer look at why mail is delayed/lost. As organised as you may think you are, you're failing to identify weak areas such as employees sorting mail into the wrong yorks. For example, I witnessed many workers throwing first class parcels into Rest of the World yorks. These were permanent staff and I was a temp. I explained their mistake and they didn't care; an attitude which I witnessed across the floor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Exhausting, continually fighting management just to do our job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Post-Person in Edinburgh, Scotland (UK)
    Current Employee - Post-Person in Edinburgh, Scotland (UK)

    I have been working at Royal Mail full-time (more than 10 years)

    Pros

    working alongside hard-working postal workers who actually enjoy their jobs.

    Cons

    Vast majority of managers unskilled, don't know the job, and are nodding dogs.

    Advice to ManagementAdvice

    Start listen to employees, stop all bullying & harassment of employees and start working along side the employees instead of fighting them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    We could do a lot better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman
    Current Employee - Postman

    I have been working at Royal Mail full-time (more than 5 years)

    Pros

    Steady job with no real skills beyond fitness and common sense needed

    Cons

    Victorian Management style, ineffective Union, bulling and harassment by management is ignored, in fact its built into the ethos of the company. No people management skills anywhere and work force is seen as a drain on resources that must be pushed harder and harder rather than used as a talent pool, or a assert that should be engaged and motivated.

    Advice to ManagementAdvice

    Treat your workforce as an asset and listen to their concerns, do not get your information from just Yes men, or the Union. They all have agendas and they are not always the same as yours and the workforce. Send senior managers unannounced or under cover into the workplaces all over the UK and get a real reflection of the state of moral.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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