Ruby Tuesday

  www.rubytuesday.com
  www.rubytuesday.com

Ruby Tuesday Reviews

Updated October 12, 2014
Updated October 12, 2014
413 Reviews
3.1
413 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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James J. "J.J." Buettgen
52 Ratings

Review Highlights

Pros
  • flexible schedule, great coworkers, good tips during night shifts (in 24 reviews)

  • Good food to eat 50% off during breaks (in 23 reviews)


Cons
  • Some upper management create a tense environment when they are there (in 31 reviews)

  • long hours and weekends, no room for growth (in 10 reviews)

More Highlights

46 Employee Reviews Back to all reviews

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  1.  

    Horrified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender
    Former Employee - Server/Bartender

    I worked at Ruby Tuesday full-time (more than 5 years)

    Pros

    So far as I can see at this point the pro's of this company are long gone. We had pro's in the early 2000. They were the days of Tiffany Lamps, Super sampler appetizers, burgers, and Blue Lagoon Megaritas, the Megatron. A ladder to climb. Benefits. A reason for going to work. Now we have none of these things which made us distinctive - Ruby's has no identity now. I am sure there are locations where the good managers have not yet been fired for nothing. I am sure there are some locations doing well. I have simply at this point encountered too many locations where doing the right thing and being a great employee led to a reward of unemployment. Had we never sold stock we would have been fine but too many cooks have officially destroyed my memories of what used to be a really great place to work.

    Cons

    The more time goes by the more and more this company horrifies me in the obnoxious, self centered, childish, ridiculous characters it is more and more frequently hiring for restaurant management. I previously reviewed my experience about my own amazing manager being inexplicably fired and replaced with a person who has no idea how to communicate or relate to others to motivate them. I have been away from Ruby's happily now at another chain who truly cares about their employees and the difference is staggering - I now hear that two fantastic employees at the Plymouth Meeting, PA location who have been there for years - among the strongest performers and leaders on that team were fired on a whim - A new Manager was brought in - who told BOTH employees simply that she did some soul searching over the weekend and decided today would be their last day. One trained me while I was there - he was one of the most pleasant coworkers, knew every policy, had tons of regulars - coached all the other employees constantly if anyone was not upholding a company standard - his nickname was "Corporate". He was there for years - he had requested of the new manager simply to start his shifts a little bit earlier so he wouldn't miss the lunch rush. She repeatedly taunted him to quit if he didn't like it. He said he had no intention of doing so. She told him he was self centered and then fired him. Another also had been there for years. I believe he may have had a single customer complaint and had temporarily limited his availability - he stressed that this was temporary - and she fired him too - using the same line on that same evening. Unless this store is closing there is absolutely zero benefit to the store for these people to be gone - they brought in business and motivated and assisted all of their coworkers. This company seems to be tanking if hiring is any indication. I am glad I am elsewhere and cannot imagine ever going back to this - there's no motivation to see that sticking with ones job, being great to work with, working hard, caring for one's customer, and following policy repeatedly causes one to be tossed out of a job on a whim. I am honestly sickened by this. I can't even see eating at a Ruby's again. I used to love working at Ruby's and even recently ate at Ruby's still - I will not be doing so anymore. The sort of people being kept vs people being fired is - sick. Truly.

    Advice to ManagementAdvice

    Care at all about employees - offer them anything - reward people who others in the restaurant view as an asset. Bring back the 4 start thing so anyone has a reason to work hard and invest in the store. Appreciate employees - give anonymous surveys so they can give honest input - they know that business and the things needed better than anyone in a suit. ASK THEM and stop letting management poo all over them all the time. No one is motivated to do their best working under a totally messed up leader. Put management in that can motivate their staff and work with and communicate with them - no matter their numbers performance - numbers will come. No matter what A type they pop up as on a personality survey - that is not good hiring - that's lazy and misleading and that is not working in this case FYI- scrap the personality profile and meet the person - see what staff loyalty they bring in - because if they bring it in - they will have it also at Ruby's. Turnover in my experience is apalling in a way it never used to be - people used to stay and care and put effort into their job - no one cares in the current environment - its a joke. Only those above can change that. There need to be accountability for management in the restaurant. The new manager at Plymouth Meeting PA should not have been able to fire those men without a reason and the former manager of the Albany location also should not have been fired. I realize that I may not know all sides of a story but I know people and hiring and training and staffing and I know that these people were incredibly valuable in a way that cannot be replaced by the next pile of applications. They were the stuff that this place used to be made of and it never is anymore because that same stuff gets fired for rubbing some upper management snob the wrong way on a bad day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Saint Louis, MO
    Current Employee - Server in Saint Louis, MO

    I have been working at Ruby Tuesday part-time (less than an year)

    Pros

    I typically had very short shifts. The food tastes great and it's a 50% discount.

    Cons

    Awful tips, lots of coupons which attract the wrong kind of people, typically super slow.

    Advice to ManagementAdvice

    Don't be so disrespectful to employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    The worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Ruby Tuesday part-time (less than an year)

    Pros

    The only good is the friends I've made!

    Cons

    Everything else is horrible. Bartender is a jack, as well as some managers! Some host also suck!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Horrific

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Iberia, LA
    Former Employee - Anonymous Employee in New Iberia, LA

    I worked at Ruby Tuesday full-time (more than an year)

    Pros

    They have extremely good drinks.

    Cons

    The sexual harassment is on going ,as well as physical abuse by co workers and drug abuse.

    Advice to ManagementAdvice

    Drug test monthly ,Hire better managers as well as Kitchen Help. Keep the felons out of the building and man the camera's from open to close.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    ruby tuesday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager in Fayetteville, NC
    Former Employee - Restaurant Manager in Fayetteville, NC

    I worked at Ruby Tuesday full-time

    Pros

    free food good learning experience

    Cons

    everything else. poor managment lol

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Really really bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess
    Current Employee - Hostess

    I have been working at Ruby Tuesday part-time (less than an year)

    Pros

    You make above minimum wage

    Cons

    Managers would gossip about employees, call them inappropriate names
    They don't like to train, so you will be stuck at the position your hired as
    Pay wasn't worth the way you're treated

    Doesn't Recommend
    Negative Outlook
  8.  

    It's a wonder this company hasn't gone under yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess
    Current Employee - Hostess

    I have been working at Ruby Tuesday part-time (less than an year)

    Pros

    Since the employee turnover is high, it's pretty easy to get a job here with no experience. Meaning stay here a few months and you can easily advance to other positions or you can use that experience to get another, all around better job in a different restaurant. They're also pretty flexible with the schedules.

    Cons

    If you're a good worker, management and other employees try to take advantage of that by either scheduling more hours than you can handle or just not doing their job, leaving management asking (scratch that, forcing) you to do it, even though that other person is on the clock and not doing anything and getting paid more.

    Managers seem to care more about catering to abusive customers than treating their employees well. We don't even get to eat for free, only 50% off the crappy food they serve. And also b/c the food and service sucks, we're always REALLY slow, which means servers aren't making money and neither are hosts.

    Advice to ManagementAdvice

    Get rid of the customer is always right rule and focus more on treating your employees well. Also stop hiring nasty people, who keep the restaurant in a nasty condition. Nobody wants to eat in a restaurant with dirty plates, sticky floors, and busted seats.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    They don't care about there people. Upper Management have heads so far up its in there stomach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Ruby Tuesday full-time (more than an year)

    Pros

    Have some great people that work for them.

    Cons

    Upper management is clueless. Fly by the seat of your pants. Directors and Regionals need to be replaced. They don't understand how the daily ops of a restaurant work but point fingers.

    Advice to ManagementAdvice

    Get some new leadership. All levels of management. GSM, CM;s lot of bad GMS too. But mainly directors and Regionals. Corp. has constant stick up there ass and thinks they are all mighty and never make mistakes. Its sickening the lack of focus, results, and especially accountability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    GSM (Guest Service Manager) Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Manager
    Former Employee - Guest Service Manager

    I worked at Ruby Tuesday as a contractor (more than an year)

    Pros

    Lots of locations in Alabama.

    Cons

    No appreciation for hardwork or their staff members. Constantly down sizing and demoting people. No clear guidelines that are constantly changing. No true identity on what they want the concept to be. Most cooking is done in microwaves other than grilling and frying. Nothing is really made to order fresh.

    Advice to ManagementAdvice

    Don't work for Ruby Tuesday. In the year and a half I was there they went through 4 regional directors and 5 district managers in my area. my district manager was demoted and made our gm. higher positions hold grudges and managers were forced to choose between keeping their job or firing the people the gm wanted gone even if they did not agree.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Awful, out of touch company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Ruby Tuesday full-time (more than 3 years)

    Pros

    Co-workers were great to work with.

    Cons

    Everything else... Work life balance is non existent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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Ruby Tuesday
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