Rue La La

  www.ruelala.com
  www.ruelala.com

Rue La La Reviews

Updated October 7, 2014
Updated October 7, 2014
108 Reviews
3.6
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steve Davis
55 Ratings

Review Highlights

Pros
  • Best part about working at Rue was the people, the cool office space and of course the sample sales (in 14 reviews)

  • great office space and snack closet (not healthy snacks) (in 9 reviews)


Cons
  • Extremely fast paced environment (I happen to like that type of environment, but not for everyone) (in 12 reviews)

  • No one willing to step up and lead but many willing to sling blame at one another (in 7 reviews)

More Highlights

24 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Bizarre experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Event Coordinator in Boston, MA
    Former Employee - Assistant Event Coordinator in Boston, MA

    I worked at Rue La La as a contractor (less than an year)

    Pros

    i can imagine that this would be a fun place to work right out of college. Most employees are young girls in their early twenties.

    Cons

    I have to preface this review. I was hired as a contractor and I realize that there is different treatment for these types of employees. I have been a working professional for 12 years and have a pretty thick skin when it comes to awkward work situations. I do not expect "hand-holding" while working nor do I like that approach but this experience left a terrible taste in my mouth. I started a few days later than HR had originally set up due to a family emergency. On my first day, I waited in reception for 2 hours until someone came to retrieve me. This was the first of many times something like this happened. I understand how the day can get away from you and you may forget about a detail such as someone starting... but 2 hours?From there, I bounced around to at least 5 different people's desks where they began to train me. The training was fragmented so much that it was difficult to follow, remember and understand. There was no training manual. After the first day, I realized there was no set person to ask questions when they arose. This was extremely frustrating for me since I was given a list of things to do. I had no login information set up, and was using other people's passwords to sign into the 3 different platforms used to do my work the entire time I worked for this company.

    I was seated next to 3 other girls, who, throughout my first week, were moved to different areas of the office, leaving me to sit by myself 100 yards away from anyone who had originally trained me. It was extremely isolating and odd. So odd, that random people would walk by and say "wow! They have you all by yourself over here!" I did not have a phone, so anytime there was a question, I had to physically go somewhere or send an email ( which are notoriously never answered in this company). No one said hello, checked in with me on a daily basis, etc. It was clear I was being set up to fail. It felt like I was in some social experiment to see how long it would take someone to quit.

    I look back and realize Rue La La wasn't a good fit for me. It is very young (the majority of people being 23 years old and younger), cliquey, and very competitive. There were perhaps 2 people there that were genuinely nice to me. No one made an attempt to get to know me, train me or treat me like a team member. I felt like a nuisance from the beginning.

    Advice to ManagementAdvice

    I realize everyone in this company is very busy but assigning 2 different people to train a new person would streamline the process for everyone, including management.

    Doesn't Recommend
    No opinion of CEO

    Rue La La Response

    Oct 20, 2014Recruiting Director

    Thank you for your response, we apologize for the less than stellar experience. Some of the points that you raised are being addressed by the Talent team. We are in the midst of developing programs ... More

  2. 4 people found this helpful  

    Do NOT work here

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Rue La La

    Pros

    Portfolio work, some great friends, and networking

    Cons

    Management is beyond horrible and cruel. I have never in my life been treated so terribly by a company both within my position and personally. They are incredibly discriminatory, and will never take you seriously. They want everyone to be a robot, and stay static within their position. You will never be appreciated or respected for a job well done or exceeding expectations. There is a high school vibe there, and people are very cliquey which leads to major favoritism. The hr department is a total joke, and have zero idea what they are doing. The CEO of the company quit a year ago with one day notice, followed by the resignation of the creative director, so...what does that tell you. There is something seriously wrong with this company, so do yourself a favor and stay away. The only thing you will walk away from this company with is some great friends.

    Advice to ManagementAdvice

    Take some management classes, tone down your egos, respect and value your employees, create a beneficial and successful structure, and stop hiring your best friends because all it has done is create an unpleasant work environment, and the disability of those who work so hard, to get anywhere within the company. Figure it out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 9 people found this helpful  

    HR is a JOKE!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Boston, MA
    Former Employee - Anonymous in Boston, MA

    I worked at Rue La La full-time (more than 3 years)

    Pros

    I have built friendships that will still go on although I'm no longer there.

    Cons

    HR DOES SELECT CERTAIN ASSOCIATES TO WRITE GOOD REVIEWS FOR THEM. This started the last couple of months I was there. The rating was so bad, HR sent out an email asking a selected group to meet in a conference room. There they asked to write a positive review to bring the numbers up. Hence, all of the positive review you're seeing. This is an example of how calculating and manipulating HR is.

    The Creative and HR team are made of high school, cady females. Both teams function off of emotion instead of facts. Very passive aggressive attitude.

    When you approach HR with an issue (feeling you are free to speak candidly and within a safe environment), HR does nothing to help the issue. In fact, they do nothing about at all. They are there to simply protect the managers. The HR team is the source of the negative attitude. They talk unprofessionally about their associates. Because it's an open area, you can catch them doing it. Also, when you think something personal would be kept among your rep and yourself, think twice! They WILL share it with your manager. HR has a way of straddling the fence until it's a choice between the manager and associate. They WILL choose to back up the manager even when the manager is wrong.

    My advice is to keep you issues to yourself until you can find another job if you're already there. For those seeking employment at Rue, DON'T. The drama is not worth it. There is no room for growth and for those who are lucky enough to get promoted, it is just a title change the company makes up. You're actually not learning anything. They longer you are at Rue, consider your career at a halt. Others within your profession grow at a faster pace than you.

    Regarding the Creative team... they are young girls who are clique based. If you don't fit into their high school clique, they will make your life there a living hell. And no one challenges them. NO ONE!

    Advice to ManagementAdvice

    Pay attention to your associate’s needs. Everyone that is in management doesn't always no what they're are doing and should not have the last word. In order to build the company, you must first make the associates feel they can trust you have their best intentions in mind. Right now, you can care less. It's more than a sample sale and employee discount. It's about listening to a problem and actually trying to work to remedy it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Bad experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rue La La full-time

    Pros

    Lots of free food - bagel fridays, snack closet, sweets etc.

    Cons

    Very little pay, people are really cliquy, judgmental and negative. Really toxic environment. Long hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Rue La La - The Juice Is Not Worth The Squeeze

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee
    Current Employee - Employee

    I have been working at Rue La La full-time (more than an year)

    Pros

    -Great health insurance (Some of the best that I have had with any job.)
    -Some very intelligent and capable people working here (Several people that understand business and how to operate a successful business are in the shadows just waiting for an opportunity to excel.)
    -Free coffee and a nice breakroom
    -Comfortable chairs and updated office spaces (It is clean, fresh, and does promote positive energy.)

    Cons

    -Very limited growth opportunity in most areas of the company (Many jobs openings are created through turnover yet the positions are mainly filled externally. There is very little focus on development and growth of internal resources even if they have the potential to progress with the company.)
    -Very poor Senior Management / Leadership (I have never been associated with an organization that has so many VPs, Directors, and a C Level Managers for every aspect of the organization. The greatest issue with Rue La La is that even though some of these people are good managers there is not a Leader among them. The C Level Managers are exactly as titled "Chiefs" who expect the Indians to follow without realizing the Indians have agendas of their own that do not align. Because communication and direction is also poor from the top down, it is often too late once the discombobulation is figured out.)
    -Not honest with employees regarding the business (Senior Management has difficulty answering the tough questions and making leadership decisions that are in the best interest of the business. There is an overall lack of trust from the top down that hampers implementations and moving the business forward. Empowerment is not a virtue that the Senior Management team instills in employees.)
    -High turnover rate at all areas and levels of the business (I would suggest asking the hiring manager / recruiter the turnover rate for the position you are applying for. Read all of the reviews on this site and don't just take my word for it. It is hard to gain any traction when your team is constantly changing.)
    -Inferior / Outdated systems (I will not elaborate due to this info possibly being a "trade secret" but it takes a much larger team than needed to keep everything up and running systematically each day.)
    -Overall lack of company culture (The culture is sold to recruits as exciting yet there is no company focus on culture or making culture an essential part of the job. If you are considering a position with Rue La La ask an employee or the Hiring Manager what are the Rue La La culture initiatives and as an added bonus ask them what is the company's mission statement.)
    -Not willing to spend money on technological improvements (It seems that the company is concerned with the bottom line even if it means falling farther behind our competition at every step from opening the website to shipping the order. We can spend money on hiring more Senior Level Management, bonuses (if you are eligible), and charitable benefits that mostly benefit the publicity of the company.)
    -Company is not customer focused (We are a flash sale site that should cater to our customers, many of which are extremely loyal, however we do not. The bottom line comes first and the customer comes second. If we ultimately fail our lack of customer focus will be the reason. We are not the only game in town and need to realize the customer is who ultimately pays our bills.)
    -Overall lack of communication (This is at all levels of the organization. We have more silos than Kansas in our lines of communication. This is an issue that is between business units and interdepartmental as well. This has been an issue that has plagued the company from day one and no one talks to their counterparts or internal customers creating many inefficiencies and many wasted hours of playing catch up.)
    -Unorganized (When I started with Rue La La, no one was prepared for me to start my position and there was no hint of an on-boarding process past getting the necessary paperwork filled out and my email set up. They knew I was starting but zero organization surrounding the process. Basically it was here is your desk, go introduce yourself to the team, now get to work.)
    -Benefits (The insurance is fantastic however the total benefit package could be improved. You are told before starting that the company has a 401k match. What they fell to tell you is that the match is yearly and not with the pay cycle. Several of the benefits do not benefit the majority of employees.)
    -Lack of recognition for work performed. (There is very little recognition for doing a good job. Overall it is a "What have you done for me today?" mentality.)

    Advice to ManagementAdvice

    -Develop clear direction and set legitimate goals for the business and communicate that direction to all employees of the company. To often we chase a gnat around the room while an elephant that we never see sits in the corner.
    -Learn to lead your teams. You need to step back and look at the big picture and correct the basics. Communication is terrible and that is not debated by anyone at any level - fix that first as it is the key to forming the teams and bringing unison and vision to the organization. Most important be Leaders and not Dictators - we want to be lead and not commanded.
    -Learn to listen. There are many employees that have great ideas and input that are never heard or given a chance.
    -Learn to trust and empower your teams. We spend too much time waiting on a green light for simple decisions that have to be approved and bought into by too many people. This always brings up inhibiting questions that drag out for too long. This issue goes away with a unified and clear path of direction.
    -Stay consistent. Too often the direction and initiatives are flavor of the month that change without notice or warning and never communicated.
    -Put the customer above the bottom line. We fail the customer too often due to trying to save a buck. They are who will make us successful or put us out of business.
    -Be accountable. We are a fast paced company and not all decisions are going to be good decisions. Don't be afraid to make mistakes and learn from them.
    -Learn to dissect and evaluate decisions that impact the company. Before making a decision, ask yourself - "Is the juice really worth the squeeze?"

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    terrifying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Returns Clerk in Shepherdsville, KY
    Former Employee - Returns Clerk in Shepherdsville, KY

    I worked at Rue La La full-time (more than 3 years)

    Pros

    I can think of no pro's for this company.

    Cons

    I worked in the Shepherdsville, Ky warehouse. It is at the top of my list for the worst places to work. They do not care about their employees. Benefits are mediocre at best, raises are across the board at .20 cents per year instead of basing it on the work ethics of the individual. Management is callous, and has no open door policy. Overtime is really not overtime since you will work consistently ten to twelve hours a day six days a week. Do not expect to advance because upper management reserves those jobs for their family members, and friends. Starting pay is $9.00 an hour. I worked there three miserable years.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Bloomington, IN
    Former Employee - Sales Associate in Bloomington, IN

    I worked at Rue La La part-time (less than an year)

    Pros

    working with customers was the highlight of my time there

    Cons

    no one works together, everyone is for themself

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    The writing is on the wall for this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Rue La La full-time (less than an year)

    Pros

    -Nice office space. It's well decorated, lots of white, clean space. The office space itself has a positive energy.
    -Lots of free food, bagel Fridays, snack closet, etc.
    -Summer Fridays

    Cons

    -Where to start? The first con is the Management in Technology. It is unbelievable to me that the CTO is still in her position giving how far beyond the re-platforming of the site is. There are so many VP and C-level people in Technology that have no idea what is actually going on with projects, yet they make all the decisions without consulting those who do have the information.

    -Toxic environment between different factions of technology. Total us vs them mentality between Engineering and Ops. Hard to get anything done if it involves support from both.

    -No consistency with project processes. Changing the process every week does not make a company Agile. Teams in technology were never able to truly try something out before they were told to do things differently. For example: Teams that had been estimating work in a certain way for months were suddenly told they had to do it differently. Why?

    -HR a this place is is completely useless. There were many issues that were given to HR, only to have nothing done about them. I know that one employee there had many, many complaints against him, but HR did nothing about it.

    -If you follow any of Rue's competitors (Gilt, Justfab, ideeli) you will see that they all have tons of new functionality that Rue does not. The competitors are growing by leaps and bounds while Rue remains stagnant.

    -The turnover at this place is insane. Nearly all of the Engineers who were there when I started have since left.

    Advice to ManagementAdvice

    Hire experienced people and then get our of their way and let them do the jobs they were hired for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Tech - Don't go near this place.

    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Rue La La

    Pros

    * Hip office space
    * Great fellow engineers (many of which have left)
    * Free snacks, drinks, coffee

    Cons

    * Horrible mid-upper level management.
    * No one willing to step up and lead but many willing to sling blame at one another.
    * No organization or insight into how to carry out large scale projects.
    * Misleading - Tech dept sold like a startup when it is anything but. Very slow. Very stagnant. Many false starts.
    * There is so much potential to do great things at this place and bring it up to speed with major competitors but silly things like politics and incapable management always seem to get in the way.

    Advice to ManagementAdvice

    Let people do the jobs that you hired them for and work to create the environment that you promise to people during recruitment.

    Doesn't Recommend
  11. 4 people found this helpful  

    Don't even think about it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Rue La La full-time (more than 3 years)

    Pros

    A lot of young, fun people. Monthly sample sales. Decent location in South Boston (although it could use more close food options). Bagel Fridays.

    Cons

    Impossible to get anything done. Culture of failure. Micromanagement, no true delegation or empowerment. Too many cliques and silos with us versus them mentalities.

    Way too much work, nothing taken off your plate when new stuff added. Inability to prioritize, upper management wants it all and doesn't care or want to hear that sometimes it isn't possible.

    Advice to ManagementAdvice

    Values aren't just words on a wall, they need to be lived every day. If you're not happy with the way the company operates, look within, everyone takes their cues from senior management.

    The CEO needs to think about whether he's getting the results he wants from his C-level executives and clean out the ones who are not helping the company.

    Stop hiring executives that commute from another city, it doesn't work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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