SCC

  www.scc.com
  www.scc.com

SCC Reviews

Updated December 22, 2014
Updated December 22, 2014
64 Reviews
2.2
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SCC Chief Executive James Rigby
James Rigby
24 Ratings

Review Highlights

Pros
  • pays mortgage can't think of anything else (in 3 reviews)

  • Good people get recognised and do well (in 4 reviews)


Cons
  • No promotion, no career progression, no pay rises, no recognition of your worth as an employee, no prospects, no job security, poor management (in 17 reviews)

  • No pay rise in 5 years despite moving to a more technical and responsible position (in 9 reviews)

More Highlights

29 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    SCC is a better place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services Architect in Birmingham, England (UK)
    Current Employee - Services Architect in Birmingham, England (UK)

    I have been working at SCC full-time (more than 5 years)

    Pros

    plenty of opportunity to progress and be part of a successful business.
    SCC has gone from strength to strength since it went through a restructure exercise.
    This helped to sort the business out and got rid of dead wood within the business.
    SCC runs more effectively with clearer goals.
    I like the honesty of the senior management and the fact that they have addressed the issues within the business

    Cons

    Employee benefits need to improve
    More access to benefits
    Updating the facilities in Birmingham would help

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Happy days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software in Birmingham, England (UK)
    Current Employee - Software in Birmingham, England (UK)

    I have been working at SCC full-time (more than 3 years)

    Pros

    I'm really impressed with SCC. It's had a really good year and continues to grow and develop. With the company's growth and successes has come my own. I have been promoted and had a pay rise in 2014. This is how businesses should be when things are going well for them. The restructure has been very positive and ensured that the right people are in the right places, getting rid of the non-performers. SCC is highly recommended

    Cons

    Not many. The main office is tired looking and the employee benefits need adjusting, other than that Snr management are responsive to the change and you can see the improvement in how SCC now operates and performs. Leadership is much stronger than in past years due to changes in management from the restructure and new people. Overall, I am very happy

    Advice to ManagementAdvice

    Company values could do with a refresh

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    A comfortable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Services in Birmingham, England (UK)
    Current Employee - Corporate Services in Birmingham, England (UK)

    I have been working at SCC full-time (more than 3 years)

    Pros

    SCC is a an evolving company that is slightly ahead of the curve. It is a comfortable place to be, full of nice people working in a range of roles - making meeting people interesting. From personal experience, there are good opportunities to progress, so long as you're willing to work hard and learn.

    Cons

    It isn't always as easy as it should be to communicate, business-wide. This can make it difficult to know what benefits do exist in terms of development and employee schemes.

    Advice to ManagementAdvice

    I like the direction in which the company is headed - let's keep going that way.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    BAD COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distributed Services Engineer in Croydon, England (UK)
    Current Employee - Distributed Services Engineer in Croydon, England (UK)

    I have been working at SCC full-time (more than 5 years)

    Pros

    It has been noticed and noted that the company have in past couple of month been trying to counter the negative reviews made by current and past employees concerning the treatment of staff and business practices. all or most from SCC HQ in Birmingham area, giving 100% positive remarks to up the % of the company’s. These negative remarks i can echo and reaffirm as true. Which had already been said, as it is cross the country broad and wide.
    Across the board all that is said as cons are all true from those that where brave enough to make a comment and that know of Glassdoor website . Where past and present employees can make comments of company’s around the globe about there employers, company’s and other public domain websites.

    It has already been mentioned a number times on reviews on glassdoor, that these SLA have been broken or breached , moving goal post as a quote by others. Time is a constant, but with the aid of a digital world and computers they are able to edit time, data, fact and figures to become a variable like a radio tuner so times, data fit within untrue times and dates. This would be done front line over the phone, remotely or behind the scenes & onsite. Via the groups international callcenter based in Romania, where staff there are trained in how to manipulate edit figures & data making a square pegs fit into round ones, cost saving exercise to makeup of the company’s low resources & bridging gaps through these methods.

    Cons

    1. Don’t have to pay contract penalties fines to the customers for calls falling out of SLA, which goes towards profits and gain. Which is substantial over the years.

    2. Don’t have to employ correct amount of staff or resources to do jobs, hence limited existing staff would have to be stretch wide and thinly across the country, having to be forced and bullied to do so. Covering long miles to service the customers. Ignoring health & safety concerns.

    3. How can so few staff do so much work in a short time, never mind to do the jobs assigned. Considering the amount of customers to service for which are considerable amount and the geography to be covered by the field staff. Getting the most out of the few, using the above.

    4. Then on the flip side the staff would be hit with the same statistics stick that they break themselves, when company want you to go further and longer without breaks to do more jobs under compromised and wrong methods. If you complained it would be escalated.

    5. Avoids paying huge fines back to the customer for missing SLA,s. Which is linked to the SLA and time and services given to the customers. These saved SLA,s fines are artificially saved via the above practices, and all go towards mass profits.

    6. They close calls manually over the phone giving untrue data and times and say that the PDA is not working, when it actually is, but exercises like these are used commonly. I could go on.

    7. Ordering parts to calls when not needed to mitigate a job to give more time for a fix, when it cannot be fixed first time.

    8. As described staffs ETA would be edited and modified, with or without the staff on the field knowing, which in essence compromises that persons actual where about. Seconds, minutes, hours forgotten and days lost, using electronic editing on their systems.

    9. Sometimes managers and call-center behind the scenes would manipulate onsite times even though that staff members still travelling would be over a hour away from site, call-center would put them as onsite on the system, even though not there yet. Therefore to save the SLA time.

    10. Staff would be compromised by using these methods in proving their actual whereabouts, the company declare them as missing or unknown whereabouts, as the system can be edited, time and resources can be deleted from jobs. A lot happens behind the scene. Hours become minutes or even lost. Playing god with the clock and employee’s hours.

    11. The existing staff would often be called on their days off by mangers and Romanian call-center to help the already low resources which was impossible to maintain the SLA through normal means without the company editing the data and the clock, using technology to backdate adjust to make it look like jobs where done within time or SLA, which was always false.

    12. The SLA is time sensitive variable in which is how most companies are measured and service their customers for a financial return. This in affect is manipulated for financial benefits, in running a business within its own means leaner and low costs in employing lower number of employees.

    13. The customers range from different arenas in there business.

    14. At the end of the day they are customers of SCC.

    15. In using the above practices, they are able to outbid any competitors for their business from these customers, by providing a service for less money through unethical means as described above. This in affect is an unfair and is not level playing field with competitors of the same area.

    16. Unfair for people looking for work that is required to do through normal means. Being told that no jobs available, this is untrue as there is more actual physical work available than what is declared to the outside world and how the work is really fulfilled. It may be mentioned that staff would have to travel far and wide to get to destinations (numbers do not add up, figures are fudged).

    This continues with the company's treatment of its staff

    1. Sending staff to jobs without specified & required training or know how to work on customers equipment, as the kit with warranty would be void if not qualified, but this would be ignored by the managers and call-centers. Therefore to pretend they know what to do when they actually don’t, hence doing more damage than good.

    2. The call-centers help desk in Romania proving a so called assistance to the staff in the field wasn't able and not fit for purpose in helping as they didn't know what they were doing from lack of training themselves.

    3. Editing & playing god with timelines of the customers and staffs data & figs.

    4. Enforcing half hour lunches when it should be an hour, within long days.

    5. Being told not to have lunch, ushered along to do more calls with little rest.

    6. Using bullying tactics to or-castrate the company’s low resource in ratio with the amount of work and coverage to to do, therefore bridging gaps. Hence fudging the figures, to get end goal under artificial means.

    7. Using the groups call-center in Romania to or-castrate its staff via managers to manipulate data, facts, figures, and times.

    8. complaints would be compromised and spun and with a pressure point in counter of anything said about the above, biased against what may be said or produced by staff against the company.

    9. To the point where a hatchet man may be employed to deal with you if you are non-flexible or not co-operative with the company practices, asking to many questions raised of the company.

    10. If you are non-compliant with what you are told to do, you are deemed a problem and life would be made difficult for you, if you rub shoulders with the right people and do as you are told its all good, but to work a lie on this scale makes not just company of bad practices but you are assisting them with it all, that doesn't deem well with me.

    11. Surprised they are allowed to practice.

    12. Being told to do something that is said to be OK, as quote a “unwritten rule” , which in affect is compromising you at a later date, this is a inbuilt pressure point or entrapment practice.

    13. you may find yourself in a room with HR, managers and compromised witnesses or representation. Hushed up with a counter complaint about you, with goals to scare you.

    14. Supposed to be to entitled to a annual appraisal, this never happens in reality. But your always ignored in real time anyway of any issues or concerns you may have.

    15. I could go on, just the tip of the ice burg, afraid to say.

    16. With what has been said, not just by me, but also others saying similar issues, practices and treatment within the company. Without me saying on what this activity is called, i will leave it with readers to make an onion on what that is, but i and others have experienced and seen the same.

    17. Company does not practice what they preach, breaking rules they set themselves.

    Advice to ManagementAdvice

    If i have to give advice to which is not my job to, but here it goes.

    The above is well known practices, even though poorly defended as a unknown from top to tail, this is true and is well practiced for company’s and groups advantages as described briefly.

    We are all human, if cut we all bleed red, treat people like human beings. Do business the right way. Listen to staff when things are bad or wrong. Conscious is a terrible thing to live and sleep at night with. Mines clean how’s yours. To treat people badly as described is not cricket, is stating it mildly.
    Employs the right quantity of staff to do jobs, not short cutting society for actual jobs that are available, this is a concern for a more than one reasons. Therefore providing a business service with low resource than the norm.
    Don’t treat staff like criminals when they come with concerns about the company.
    Like a famous quote from a well know super hero, (spider man) with great power comes with great responsibility.
    There’s no point in giving advice because it’s well re-Hurst activity with clauses in place with excuses to cover-up. Its all part of the same mechanical wheel, top to tail.
    Many fingers in many pies, all bases are covered.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Dead end job with bullying management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Engineer in Birmingham, England (UK)
    Current Employee - Field Service Engineer in Birmingham, England (UK)

    I have been working at SCC full-time (more than 10 years)

    Pros

    Expenses meagre but at least paid

    Cons

    Job forever changing, no longer IT related though. Our way or highway is the attitude of managers. Last pay review over six years ago. Bullying rampant, make sure you join a union even though the managers claim you are not allowed to! Be prepared to have every move recorded by tracker, expect expenses to be matched to tracker records.

    Advice to ManagementAdvice

    Delegate some authority. You claim that family values come first. Only if your family name is Rigby though.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Give it a Chance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SCC full-time (less than an year)

    Pros

    I have worked for the company for 3 months. It is growing at such a rate, for the right people the opportunities for career development are unrivalled. There is significant investment currently being made both in technologies and people.

    If you are willing to contribute your ideas and hard work to a developing company and shape its future culture, it’s the right job for you.

    Cons

    Would not suit people who do not like change.

    Advice to ManagementAdvice

    Continue with your policy to invest in leadership and people.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Worst company I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Support Engineer in Glasgow, Scotland (UK)
    Current Employee - Field Support Engineer in Glasgow, Scotland (UK)

    I have been working at SCC full-time (more than 10 years)

    Pros

    None at all. Really, I'm serious.

    Cons

    I worked there for many years and received NO PAY RISE. No-one did.
    Often sent to sites with no training at all and expected to lie to customers.
    Management even encourage employees to look for another job.
    Company defraud customers on a regular basis.
    Engineers are treated very poorly.

    Advice to ManagementAdvice

    Management are treated just as badly as engineers and are expected to continually lie to customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support in Birmingham, England (UK)
    Current Employee - Support in Birmingham, England (UK)

    I have been working at SCC full-time (more than an year)

    Pros

    Perfect stepping stone. Nice people

    Cons

    Non what so ever. All nice people

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Iaşi (Romania)
    Current Employee - IT Analyst in Iaşi (Romania)

    I have been working at SCC full-time (more than an year)

    Pros

    tHis was my first job . Ok for first job and for your debut in IT

    Cons

    Environment with stress
    work schedule is not very flexible

    Advice to ManagementAdvice

    You must promote the company values ​​among the staff

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Architect in Birmingham, England (UK)
    Current Employee - Service Architect in Birmingham, England (UK)

    I have been working at SCC full-time (more than an year)

    Pros

    Great company, good work ethic, great leadership. I love the SCC brand and enjoy everyday of work.

    Cons

    Lots of away working due to lack of skills in certain UK areas

    Advice to ManagementAdvice

    Don't send too much work abroad (Romania)

    Recommends
    Positive Outlook
    Approves of CEO

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