SCC Reviews

Updated April 8, 2015
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SCC Chief Executive James Rigby
James Rigby
21 Ratings

50 Employee Reviews

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  1. Helpful (2)

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Birmingham, England (UK)
    Former Employee - Manager in Birmingham, England (UK)

    I worked at SCC

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Learn how not to do things the right way. Small number of genuine nice people.

    Cons

    Theres quite a lot of negative reviews on here and I'm afraid my opinion is no different. On boarding process needs to be looked at, I spent my first two weeks watching someone show me how not to do my job. When finally my equipment arrived, it was of a very poor warn standard.
    The morale within operation centre is probally at its all time low, most of the better staff with initiatives are currently seeking exit plans or already left! The senior management within this area use Unprofessional dictatorship styles to mange their staff. The staff turnaround rate for the operation center must be quite high. Anyone seen not to agree with new initiative or processes, who have valid reasons to disagree are seen as trouble makers. Time and time again, I've seen employees been treated unfairly, unreasonable expectations set, and eventually manged out the company unjustified. Scare monger tactics from management which is backed by HR allows SCC to do this.
    Opportunity also is hard to come by, you can be a top performer, glowing references off your customers, achieve all your KPI's and objectives but it seems SCC don't reward staff on merit. If you look at the current senior management, quite a few of them have been awarded senior roles without any kind of interview process.
    The building is in a very poor condition and also the area located in Birmingham has a extremely high crime rate. In my time there was a female colleague who was sexually assaulted on her way back to her car (some of the car park is not on private land). Also a car jacking accross the road at head quaters.
    And finally I must mention the inadequate head counts in each department and quality of staff left is affecting their ability to meet contractual agreements and obligations. Sla stats can be modified and alot of the time was to avoid financial penalties meaning a lot of the reporting the customer and I received was inaccurate.

    Advice to Management

    Please start conducting exit interviews. Understand why all the better staff are leaving. Reward on merit. Review current management structure and hire external company to come speak to existing staff with no come backs on how you can improve you organisation. You will be surprise of how many good staff you don't reconise. You need to start making SCC a employer of choice not employer of hell.

    SCC Response

    Apr 15, 2015SCC

    Thank you for your review.

    The good news is that we are currently reviewing the induction process - both corporate and local.

    Being such a large business with many differing job roles, the
    ... More

  2. Helpful (6)

    Please do not believe any of the positive tripe they are forcing people to write!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SCC full-time (more than 3 years)

    Pros

    None. Zero. Nothing. I mean that. Nothing!

    Cons

    - bully tactics
    - sexist, homophobic, racist - you name it!
    - Rule by fear
    - The pension .... erm, 1% contribution. A total insult. Why even bother.
    - Unpleasant working environment
    - zero induction (OK I lie, you get 1/2 day), training or support

    Advice to Management

    Just start again. Everything is outdated. The building, ethics, morals and leadership. It's like stepping back into the 1980's. Also, stop kidding yourselves. Every time somebody leaves (which is frequently!) stop trotting out the same old lines 'he/she couldn't hack it' blah blah. Oh, and stop with the fake reviews. They clearly written by the same person.... use the same style, language, clichés. It's very sily. Just wake up.

    SCC Response

    Apr 6, 2015SCC

    Thank you for your review. We are appalled to learn that you allege any form of prejudice during your time at SCC. Had you flagged these instances to your line manager it would have been ... More

  3. Helpful (4)

    Don't even think about it.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SCC

    Pros

    ABSOLUTELY NONE THAT I CAN THINK OF

    Cons

    pay. conditions. sick pay. holidays. management attitude.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    THE WORST COMANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst in Birmingham, England (UK)
    Former Employee - Service Desk Analyst in Birmingham, England (UK)

    I worked at SCC

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none none none none none

    Cons

    management inconsiderate , and when they want to get rid of you, they will, you have no voice in the company and if your not in a management position your lamb to the slaughter. this is one company i regret working for and the mental damage i suffered working there is irrepairable. good luck to those who continue to work here.

    Advice to Management

    respect and treat staff better

  6. Helpful (5)

    Bad company on the way down and out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Engineer in Ashford, Kent, South East England, England (UK)
    Current Employee - Field Service Engineer in Ashford, Kent, South East England, England (UK)

    I have been working at SCC full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No pros. Just good quality bullying and bad management from top to bottom.
    As someone else has already mentioned expect to be sold a pack of lies by management about the job, career opportunities and the business in general. Any problems you have will be swept under the carpet or they will try and bully boy you into doing them anyway....management have a mentality set way back in the past. My line manager was about as useful as a chocolate fire guard, I would have learnt more from watching the clouds float by.

    Cons

    Treated with contempt by all levels of management. No training, Holidays refused, Management will routinely lie to customers & staff. forced to lie to customers to meet SLA. Long hours
    No pay rises - Even after years of service.
    Moral amongst all stall - even lover / middle management has evaporated.
    No progression.
    Lies Lies Lies and more lies to customer
    No employee benefits

    Advice to Management

    No point

    SCC Response

    Apr 6, 2015SCC

    Thank you for your review. The good news is that, as a current employee, you can benefit from our range of benefits that most certainly do exist - but must have been miscommunicated to you (we'll try ... More

  7. Helpful (6)

    Do not even go there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stores in Edinburgh, Scotland (UK)
    Current Employee - Stores in Edinburgh, Scotland (UK)

    I have been working at SCC full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I am seriously struggling to think of anything positive here, i will come back if i think of anything.

    Cons

    Poor company at its very best, high staff turnover with only the older staff hanging around despite no pay rises or promotions to the hard working loyal staff. Some older staff been around for maybe 10 years on the same old salary, these people are too old to move on, just like that old saying 'you cannot teach a old dog new tricks'. SCC use these staff as examples of them being a great company, truth is speak with these old guys directly and you will hear quite the opposite. This company is on the DOWN and has been for the last 5 or 6 years. Proof is in the pudding with there failed attempted to lure any good contracts in, only the little pokey ones have taken the gamble with SCC. Despite year on year cut backs, chopping and changing and a steady profits rising, SCC STILL fail to reward their existing staff with benefits other than a free umbrella or biscuits at christmas 2014 (nothing for the previous christmas's) Best bet is to steer clear of this company, you'll be glad i offered this advice i promise.

    Advice to Management

    Please please please treat staff better, acknowledge them, reward them AND TRUST THEM. Your 100% negative outlook on everyone and everything is only going to end NEGATIVE for you.

    SCC Response

    Mar 11, 2015SCC

    Thank you for your review.

    In response to two of your main points re customer contracts and employee benefits:

    We have recently enjoyed our biggest ever period of growth. This has included a
    ... More

  8. Helpful (6)

    A ex managers perspective.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Manager in Nottingham, England (UK)
    Current Employee - Customer Manager in Nottingham, England (UK)

    I have been working at SCC full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Help the company a few times avoid looking silly by being forced to lie to customers by making up random excuses, actually i used against SCC to book my due and usually over due annual leave!.

    Cons

    *Loss of life
    *No career progression
    *No pay rises
    *Demanding management
    *Unrealistic targets
    *Bully counseling meetings
    *Demand overtime (3 hours in this time they will not pay out as they say its free traveling)
    *Trackers on the vans, they watch your every move
    *Trackers on the PDA systems, they watch your every move in your house!
    *Management use their trusted random excuse/lie generator to lie to customers
    *Tax dodging
    *Plenty of dissatisfied customers
    *Plenty of dissatisfied current and ex staff
    *Not a single person happy in the company (below management)
    *Make a noise even within reason and watch you get slowly dragged across the floor to the point of no return
    *Impossible to book annual leave even 12 months in advance.
    *Company just cannot keep good staff
    *Dead wood staff only now exist, unlikely to get a job elsewhere
    *SCC prey on untrained people who usually work in lesser paid roles and take advantage
    *You;ll be doing more than your contract states, in fact at least 3 job roles in 1 go on 1 single salary
    *got to use your own printer, own ink, own paper, own tape, own glue and OWN TIME to submit overtime/expenses
    *SCC say if they ask you to do overtime you cannot get paid for the first hour even when your onsite working!.
    *Lots of dodgey OTL's and OPS managers, fighting to keep their jobs by undertaking ridiculous tasks

    I have seen it all, i wish i could help unsuspected people avoid this shambles of what they call a company.

    Advice to Management

    Keep doing what your doing and say goodbye to your dignity and forgiveness from the almighty.

    SCC Response

    Apr 6, 2015SCC

    Thank you for your review. Please be advised that where you are struggling to meet your targets or allege bullying, the business is here to help - particularly with the latter. We do not stand for ... More

  9. Helpful (5)

    WORST BIGGEST PRIVATELY RUN IT COMPANY IN EUROPE
    YOU WILL WORK WITH RODENTS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)

    I worked at SCC full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you are willing to con/lie to customers do manual closure and ask for no pay rise work 24/7 without getting paid any overtime – if you are one of the lucky ones then you might get paid flat rate 3 month later. You must have no life willing to be a cleaner courier and work with rodents you will be promoted to OTL and be used like a disposable toilet tissue. OTLs have no say in anything if you are nice OTL you get kicked out very quickly

    Cons

    No training no pay rise treated like dirt no respect.
    OTLs (operation team leaders) are used to do the dirty work beat these poor engineers oops couriers cleaners and give false promises – what normally happens they pick up anybody with no qualification or experience and use them for 2 years- people then get fed-up and leave.
    SCC has one of the highest staff turnovers in the UK even at 16% that is very high.

    Is this because of the high standards of slavery yes!!!!

    Advice to Management

    You think people are stupid to believe the five star reviews are true, everyone who worked for this bad company knows how ruthless this management and the owners are. I can only describe them as criminals they take advantage of vulnerable people provide the worst customer service they only win contracts because they are cheap but when customers realize how bad the service is they leave when a big company wants to terminate a contract with SCC, SCC run the contract on a loss to keep them so they can market SCC if they are good enough for a big company they good enough for other companies sadly a lots of companies have been stung in the past and currently

  10. Helpful (4)

    AVOID LIKE THE PLAGUE

    SCC is ethically bankrupt company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT in Ashford, Kent, South East England, England (UK)
    Current Employee - IT in Ashford, Kent, South East England, England (UK)

    I have been working at SCC full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You and your colleagues will form strong bonds through your common suffrage (there are many nice people working there; expect to see people in tears on a regular basis). There is a policy for just about everything. The staff manual and then there are a bunch of supplemental policy documents. The policies are entirely discretionary, so you get to follow them but management will do whatever they want. A good but shocking example was when senior management withdrew 3 hours compassionate leave from a colleague (although it had been granted by his line manager) who's mother had just been diagnosed with terminal cancer (and who died 5 weeks later).
    If you are lucky enough to come over to SCC via TUPE, then you can be secure in the knowledge that (if they want shot of you) they will figure out a way to get rid of you by making life as awkward as possible. If you would like to work for an ethically bankrupt company then this will be your dream job.

    Cons

    In my opinion, management position themselves to have complete control over you. A lot is captured in policy but don't expect them to stick to that. They may use policy against you and ignore it when suits them.
    It's "our way or the highway". Even if you choose the highway, senior management may become spiteful and make your exit very uncomfortable. I saw this happen several times and overheard their plotting too.
    Lack of professional ethics - you could expect to see (or be a victim of) severe bullying. I witnessed an individual routinely bullied to the point where myself and other colleagues were worried about his mental well-being.
    They may threaten your reputation or to damage your career if you go fall-out with them. Unless you can afford to sue them, don't fall out with them! Be meek and subdued, become the victim they want you to be and try to escape with as few ripples as possible. Make written records of any incidents issues / call ACAS to get advice if you are concerned about anything.
    I've heard accounts from colleagues of mangers being totally humiliated at the senior managers meetings.
    I've witnessed staff being asked to complete tasks that they don't know how to approach and given no support from senior management (other than being chastised for doing a poor job). Ask for clarification at your peril. You may be derided, berated and treated like an idiot for several hours (and called back in every day for a week for a re-run each day). But during all these hours they will lavish on you, you may not receive any actual guidance as that (ironically) would be considered a waste of their time.
    -Poor working environment
    -Hitler mentality as far as work ethics and compassion therefore high turnover
    -They will fire you more quickly than you can blink
    -No progression what so ever
    -Directors out of touch and don't value their employees
    -Huge contract written mainly in their benefit
    -Dont expect a raise

    Advice to Management

    Your staff are humans. Treat them as such. Speak to them and listen to what they have to say. Use less stick and more carrots. If you can't do any of that then consider going into battery chicken farming where the whole operation is largely automated and the "only" victims will be the chickens.

  11. Helpful (4)

    Management killing both staff and business potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Birmingham, England (UK)
    Current Employee - Manager in Birmingham, England (UK)

    I have been working at SCC full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Sales teams bring in a lot of new business. The company portfolio is growing rapidly.
    People are generally friendly and have strong bonds, but that bond stops when management are involved.

    Cons

    Although i've mentioned the sales team bring in alot of business, which is generally good news for the company. However please note, the sales team are driven by financial bonuses and from what I seen they will sell a customer a bunch of lies just to get the business in. For example, I've had awkward conversations with customers who have been with the company maybe 2-3 years into a contract where we sold them network resilience that was never setup!!!! Of course the customer has the right to be annoyed. As soon as they sign on the dotted line they move on to next victim. I've actually also spoke to customers who have told me the only reason they used SCC is because we the cheapest!
    The biggest issue I had with SCC is the nasty "blame culture" and the "vindictive styles of management" from the directors within DCS. I heard these directors first hand plotting against their own staff and the language they use describe people was disgraceful. When I joined I questioned some of these methods and was strongly advised by other staff not to pursue these issues as I would be deemed a trouble maker and managed out of the company as I seen with many colleagues.
    SCC to the outside world may seem professional, but inside... WOW it's a whole different story. I've seen Service Desk Management literally screaming at analyst and directors shout at other senior managers in an open plan office. First time I seen that I said to a colleague that's highly unprofessional and would not be allowed to happen in most other companies, but again I was advised this is "normal" part of SCC culture. SCC constantly fail on their own processes, when they do, we are asked by senior management how we can redirect the blame or come up with a plausible lie to feed the customer to prevent any financial penalties. Lying to customers is quite normal again within SCC, something I got extremely annoyed with as time went on.
    SCC is a company with plenty of opportunity but these roles are NOT AWARDED to those on merit, it's awarded to staff based on "who liked the most". Good staff like me will get bigger and better opportunities elsewhere.... The ones you left with, either no drive to go elsewhere, getting an easy ride, or staff no other company would even consider.
    My advice to people is to do as much research on the company prior to joining, maybe chat to former or current staff. If you’re an individual with ideas, initiative and can see how existing processes could be improved, SCC IS NOT THE PLACE FOR YOU.

    Advice to Management

    Mr Rigby, you seriously need to get a consultancy company to come in speak to staff and understand why most people in Operations centre are unhappy. Any business needs to understand, as ITIL says, "people are your biggest assets". The blame culture and the aggressive management style needs to addressed at director and senior management level. You keep losing too many good staff because of this.
    Start thinking of ways to keep your staff rather than to kick swiftly and hard for any mistakes they make. Understand your staffs are human not automated robots and most do have a life outside SCC. Don’t expect your staff to devote their weekends and evening when you pay well below market rates, every now and again is fine, but weekly different story.
    Review your current management teams. Look at their style, look at how many lower level staff are leaving in comparison the higher management. Doesn’t take genius why things are still broken.
    Your company reputation is being affected by all of this, and I ashamed I have SCC on my CV or say I’ve worked there, your bad reputation is notorious across the IT industry.

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