SHI International
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SHI International Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

3.2 94 reviews

86% Approve of the CEO

SHI International President and CEO Thai Lee

Thai Lee

(69 ratings)

57% of employees recommend this company to a friend

Review Highlights

  • It can be a laid back, flexible work place but that can also depend on your manager(in 10 reviews)

  • Surrounded by lots of great people who have the flexibility to be creative and provide feedback to executive management for improvements(in 5 reviews)

  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ(in 8 reviews)

  • Low base salaries for experienced sales reps so the financial peaks and valleys can be extreme(in 6 reviews)

4 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO


    Experienced professionals beware!

    Sales Support (Current Employee) Somerset, NJ

    ProsWoman owned company, pregnant woman friendly. Free reserved parking ; just get prego.
    -Commons area has added games like Dave and Busters for you to enjoy.
    -A Gym and classes you can take.

    ConsNo growth, No or little raise, Company grew too fast and got too cheap.

    Advice to Senior ManagementTreat your business and employees better not just the God fathered people who started in 1989. Value and respect, invest in your employees. Stop being cheap, and hiring college grads with art degrees. Stop using DOS, for your internal system; aka SHOES. Become effective, use the products you resell for your own business instead of cheaply like referring to Excel as an ERP system. And lastly, stick to your niche. Investing in cloud business and branding it as SHI, is a terrible idea. Customers dont wanr that. Leave cloud to the pros.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Glorified Telemarketing

    Inside Account Executive (Former Employee) Austin, TX

    ProsThere are a lot of young, fun people here. Also- lots of free food and happy hours, etc. They want you to believe this is a real job with fun perks.

    ConsHmm, where to begin. If you are someone who desires a job where you can actually use your brain (maybe I should say someone WITH a brain...) I would reconsider taking this job. In fact, not having a brain would probably be helpful here because you are essentially a robot performing the exact same tasks as hundreds of other recent grads. This means cold calling at least 50 companies a day WHO DO NOT WANT TO TALK TO YOU. You are encouraged to find ways to get in contact with the IT directors, honest or not. Did you get a college degree? You are probably better than this.

    Expect to see a list every day of how many calls and how much talk time everyone in the Inside Account Executive role made the day before. Expect to get in trouble if you do not make these 50 dials every day. That is the most important thing in this job. If that is what you want in a job, good for you.

    Maybe you could reconcile performing meaningless tasks hour after hour, day after day for good money but the reality is you probably won't see much commission for a year (so many reps have told me) so you will be surviving on close to 30k. Which doesn't stretch far in Austin.

    If you are desperate for a job and don't mind being a glorified telemarketer then this may be the job for you. I really do not understand why this job requires a college degree.

    You are also completely expendable. They are hiring 30+ people to fill this role every month. YOU DO NOT MATTER. Save yourself the trouble and get a job somewhere else. Don't believe everything you hear.

    Advice to Senior ManagementStop hiring so many people. It is so blatant that individuals do not matter (on that note it is clear why this job is most people's first). Anyone with a solid educational background and the ability to think for themselves can see this for what it really is. Stop micro-managing. Realize that harassing people daily with cold calls is outdated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO


    Avoid the Sinking Ship known As SHI Corp.

    Inside Sales Account Manager (Current Employee) Austin, TX

    ProsThe one thing that SHI does extremely well is hire great people. I have made a great number of friends/coworkers at this company.

    From 2008-2013 The Pay, Benefits, Morale, Learning, Management had been second to none. Unfortunately SHI made changes to their corporate compensation and management structure focusing on highly commoditized items which provides no real value to the customer, the company, or the sales people. Obviously this negatively impacted compensation as well as morale across the entire company.

    Advice to Senior Management1. Remove the Disease introduced in mid-2013
    2. Get Back to what made SHI great, Selling thing for a profit...lot's of profit
    3. Treat reps like they are people, and not like cogs in a machine. Try and remember why you left Dell/Softchoice/CDW in the first place.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
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    3 people found this helpful  

    Future Sinking ship

    Account Executive (Former Employee)

    ProsThe company does a decent job at trying to make the fun., and It can be fun if it is your first or second job out of college. As a sales rep, you get an opportunity to learn on the job and you're thrown into variety technology situations.

    Commission plan can be solid, but you have to luck into meeting or exceeding your goals.

    ConsSHI is basically two companies. The enterprise team and corporate team. Corp is the red headed step child, but has the most growth and it's where I worked.

    The company struggles processing simple orders, and processes don't work well. District and Inside managers stretched too thin or have a limited amount of industry and company knowledge. They are know as Software, Hardware, Integration, but really it's only a viable software reseller, because the strategy to sell hardware is completely broken. There is a lack of knowledge, support, and processes to do it effectively and consistently.

    Upper management fires too many employees (EVEN THE ONES WHO'VE EXCEEDED THEIR GOALS) and there is little to no viable explanations for the outings. Several of the top people based on numbers are beginning to exit.

    Based on what managers have explained, the plan of the Corp Division hiring strategy is to over hire for every market to ensure that every district / region exceeds their goals. This is great for the company, but for a new or existing employee, you're basically getting less opportunity to make real money. It sets up new reps to call on customer bases that have little to no quality prospects, and the customers lists are basically accounts that have been evaluated and tossed aside due to lack of opportunity.

    Management also has created internal teams that are suppose to increase sales, but they take accounts and commissions away from every rep. Reps or direct managers have little to no control over avoiding these tactics.

    Advice to Senior ManagementQuit being political in forcing out successful employees, quit trying to make this an American version of Softchoice in it's hayday, stop promoting average Account Executives into District Managers with limited success into roles that are above their heads just because you're afraid they're going to quit, and learn how to support the reps that are trying to sell hardware. Your reps are leaving because the writing is on the wall that time is limited and with Microsoft reducing EA fees on renewals, they won't be making as much money next year.

    No, I would not recommend this company to a friend

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