SHI International Reviews

Updated August 13, 2015
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SHI International President and CEO Thai Lee
Thai Lee
8 Ratings

Pros
  • Laid back depending on your manager (in 10 reviews)

  • Great place to start an IT sales career, sort of like IT Boot Camp (in 7 reviews)

Cons
  • Inside sales' commission is a joke compared to outside sales, considering we do all of the day-to-day business to keep customers (in 8 reviews)

  • Upper management has NO connection to sales teams (in 8 reviews)

More Pros and Cons

16 Employee Reviews

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  1. Helpful (3)

    Mistreated and Questionable ethics across Corp Division

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager
    Former Employee - District Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    Money is good for tenured reps and management

    Cons

    -Senior Leadership targets employees to get rid and fires people left and right -Highest turnover in the industry. I would estimate under 2 years on average ( ask how long your manager has been working there or how many years the most tenured AE has been employed) -A lot of senior leadership uses Drugs and promotes terrible, unprofessional, and appalling behavior. -They act like they are the wolf of wall street when every other var/lar in the industry has tons of reps making 500k-1M a year -If you are a woman I would stay away from this culture -Management won't' hire anyone over 30 See how there are laws being broken. The last few year the company has gone downhill and all good people left

    Advice to Management

    Be careful how many bridges you burn with people. This is a small industry and your reputation with clients and previous employees is important. It's no wonder the reputation of Shi is that it is a joke and laughing stock of the industry


  2. Limited advancement potential

    Former Employee - Configuration Technician in Newark, NJ
    Former Employee - Configuration Technician in Newark, NJ

    I worked at SHI International (More than a year)

    Pros

    laid back atmosphere and casual dress code

    Cons

    only managers pets get the perks

    Advice to Management

    Find new managers!


  3. Helpful (2)

    prepare to feel expendable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SHI International full-time

    Pros

    relaxed environment if you get a good manager or get to work for a friend who is a manager. good for new grads to get sales experience for their resumes.

    Cons

    slashes benefits each year while making increasing profits. bonuses are gone. 10% coinsurance means you have to pay up to $6k out of pocket for health expenses (on top of your copays/premium). Instituted health plan requirements so they can raise your premium if you don't hit certain health/weight targets. dead-end job unless you are friends with the right people. stingy paid time off/ holidays. bad weather policies put employees at risk - they take forever to make a determination about letting people leave early or being closed, so you will have to risk your life on the roads unless you use some of your limited PTO. they don't allow people to work from home either. no one in HR can give you a straight answer about any policy. for a woman-owned company, not very supportive of working moms (unless you get the right manager). they just got some bad feedback from a "best places to work" survey, so expect some biased reviews from the cheerleaders.

    Advice to Management

    restore 100% in-network coverage for health plan. restore benefits and raise salaries to attract better new employees. hire more people for the chronically understaffed non-sales departments. stop treating tenured employees as if they are completely replaceable.


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  5. Helpful (2)

    This job is a joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Somerset, NJ
    Former Employee - Inside Account Executive in Somerset, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SHI International full-time (Less than a year)

    Pros

    Good environment with friendly people and laid back atmosphere. Perfect place to work if you want to come out of college and not do any work and just collect a paycheck that allows you to barely live.

    Cons

    Like I said this job is a complete joke. You're forced to call on accounts where most of them you can't even sell to. It doesn't matter how good you are at your job. Then you're forced to watch the people around you get handed buying accounts as other employees leave (most of them do) which leaves you with the disgusting taste in your mouth watching less intelligent worse sales people make more money than you do because of the lucky situation they were placed in. Complaining to management and making them understand your situation is nearly impossible because all they care about is the numbers. They choose to ignore the information given to them about each account and customer that you call on and instead look at your numbers to determine your success. If you're okay with making 30,000 a year in a dead end job where you have to be there at least a year so that you can then be promoted to a "licensing specialist" and make 40k a year then by all means go ahead. If you're looking to work hard and form a real career and make real money then steer clear. I don't understand how the SM SLED department makes any money when you look around and see most of your peers struggling to get small sales.

    Advice to Management

    Listen to your workers instead of brushing them off so easily. Stop hiring new training classes back to back to back when there's no opportunity for them and instead focus on what you already have.


  6. Helpful (4)

    A warning before you accept a job offer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at SHI International full-time

    Pros

    1. Dental Insurance 2. Clinic & Fitness Center 3. Sales perks

    Cons

    1. Poor training 2. Once they burn you out, they replace you with another worker from the training pool 3. If you don't drink the company koolaid, see #2 4. Depending on the team you're assigned, your commission may be peanuts compared to a team that does little to no work 5. Incompetent Account Executives 6. Terrible Wi-Fi

    Advice to Management

    You have some serious issues with your "training" program for new hires. Find a consultant who specializes in training/retention since you obviously can't fix things yourself.


  7. Helpful (1)

    It's a job, nothing more, nothing less.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    It's not really an organization prone to mass layoffs, so there's that.

    Cons

    People are surly, clique-ish and unhelpful. For your entire "career" at SHI, you're more than likely to be doing the same exact job you were hired at.

    Advice to Management

    Don't put ping pong tables in the cafeteria and start calling the place Google, okay?


  8. Helpful (5)

    Worst and best job I have ever had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Hiring process was a breeze. Took about a week. The laid back dress code (you can pretty much wear whatever you want) I can listen to my headphones all day and/or use my cell without hiding it.

    Cons

    The pay sucks. When I started here I was making $23,500 a year (mind you everyone who works here is salary only except for warehouse) not paying too much attention to my starting salary I was just happy to find another job so quickly....until I got my first paycheck. If it wasn't so hard finding another job when I first started here I woulda been out the door after my second paycheck. Now I am making 25k a year...still not much but it has improved. Things were so bad I had to get a part time job which doing both now is making me hate SHI even more for paying me so poorly. The employees are rude (nobody holds the door for you let alone says thank you when you hold for them) the gym is too small with only 2 stupid showers in the locker room like really?! I wouldn't recommend this job to my worst enemy. Oh and the very worst...if you don't have a college degree HR won't even let you interview for another position if you don't qualify (so if you have a friend in another dept who can get you a hook up with another position just forget it) there is really no room for growth here it's so sad because this place has a lot of potential.

    Advice to Management

    Stop having these stupid company events and parties and pay everyone more. This company is a joke when all we're doing is making that ceo Thai richer than what she already is. Also don't be so quick to discriminate against individuals with NO college degree. I can do everyone's job in this place degree or not.


  9. Helpful (5)

    You can polish a turd, but it's still a turd...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager/Inside Account Executive in Austin, TX
    Former Employee - Inside Sales Account Manager/Inside Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    If you are single, you might hook up with a coworker at one of the company sponsored events (they have offsite events usually on W. 6th that involve free alcohol). This place is a meat market: they intentionally hire good looking ladies. "Sex sells" ?

    Cons

    1. Nonexistent training (Not one technical sales support or salesperson possesses even a Network+ certification). 2. Industry standards and best practices are not practiced or adhered to (only a matter of time until we hear about customer data being stolen or leaked from this company). 3. Agree with another review "Diligent effort is not rewarded": favoritism is clearly seen throughout promotions, assigning book of business, and what some employees are allowed to get away with. 4. Unreasonable expectations: 50 dials per day required in the Inside Account Executive position. 50 calls x 5 minutes per call (speak to secretary, leave voice-mail, annotate account in CRM) = 4.16 hours per day... on top of this you are then expected to create quotes, handle purchase orders, attend numerous pointless meetings. 5. People are promoted and demoted without rhyme or reason (Multiple managers have been promoted to director positions, and then demoted within 6 months. How does this help drive productivity?)

    Advice to Management

    Hire the right people for the right positions. Focus on quality of work rather than quantity of dials. Train your people! Makes sense for salespeople to have some knowledge about what they are selling.


  10. Helpful (9)

    Honest review of SHI

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook

    Pros

    - Great co-workers. Everyone bans together because everyone is in the same drinking boat. - Free food. Catered meals twice a week. -Great experience. This is the biggest PRO. You will become so marketable in the IT industry. Be prepared to game your LinkedIn inbox to be flooded with recruiters requesting phone interviews.

    Cons

    Too many to list. -Management. It really depends on who you get as a manager but it all likelihood you will get an inexperienced manager. My manager was an unproven sales rep that had no leadership skills nor the people skills to lead a team. -College/unprofessional workplace. Be prepared for a very unprofessional workplace. Very distasteful sales floor. -Micromanaging. The metrics do not make any sense at SHI. The management does not really take in consideration of the workload that we do on a daily basis. The only thing management care about is themselves. -Culture. The morale on the floor is at an all time low when I left. As SHI grew, IT started to become everything that upper management said it wouldn't be. I would have to blame upper management on this one. -Work/life balance. Is non-existent. It's frown upon to take any vacation or PTO. If you are lucky to get days off, your manager will constantly demand tasks out of you to make sure you are thinking off work while you are out of the office. You are also expected to work after hours every day. -Sinking ship. SHI is trending downwards on everything hence why a lot of reps are leaving the company.

    Advice to Management

    I would put something here but it would get ignored since upper management does not listen to their reps.


  11. Helpful (5)

    Lack of respect and micromanaged sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IAE in Austin, TX
    Current Employee - IAE in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    -used to have great start up feel and freedom -coworkers are great for making new friends -catered lunch by vendors and lots of happy hours -if you are a political favorite and are handed good accounts, commission can be lucrative -close to downtown

    Cons

    -50 cold calls a day to IT professionals -management is a nightmare, has no problem acting like they don't care about turnover because they are simply hiring any recent graduate that applies and replacing those that quit -micromanaging, always a new metric to hit/product push= less time to do the job that actually makes you money -firing/moving around managers without any transparency -sales team keeps on increasing but support roles are not -college-esque culture has creeped all the way up to management style -Live and die by the 8-5...150% to quota? SIT DOWN AND GET TO WORK

    Advice to Management

    Catered lunches doesn't equal a good working environment.



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