SHI International
3.2 of 5 90 reviews
www.shi.com Somerset, NJ 1000 to 5000 Employees

SHI International Reviews

Updated Jun 26, 2014
All Employees Current Employees Only

3.2 90 reviews

                             

86% Approve of the CEO

SHI International President and CEO Thai Lee

Thai Lee

(65 ratings)

56% of employees recommend this company to a friend
29 Employee Reviews Back to all reviews
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    Great if you're a longtime employee, not so much for new ones

    Anonymous Employee (Current Employee)
    Somerset, NJ

    ProsYou'll certainly get a great overview of the IT industry, as well as the opportunity to make plenty of industry contacts. Learn what you can (which is a lot) and take that experience to your next job.

    ConsIf you began working for SHI between 1996 and 2002, congratulations. You're part of the elite that was promoted to management and apparently can do no wrong. (To be fair, some of the managers meeting this criteria are very good at what they do, but others ... eek.) if you came afterwards, you're guaranteed to do a lot of the work and to get little thanks in terms of compensation or advancement. It's a very political environment - employees don't call it "SHI High" for nothing - and who you know is way more important than your quality of work.

    Advice to Senior ManagementStop running the company like its 1998. You say you're making all the right moves but look closely - middle management all works for their own agenda, and not cooperatively. And some managers need to start delegating more work to the people who actually report to them (who are pretty good at what they do!) rather than trying to do everything themselves so they get all the credit.

    – I'm optimistic about the outlook for this company

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    Cube Farm Work Horse

    Inside Account Manager (Current Employee)
    Somerset, NJ

    ProsGood job right out of college - dont expect much else
    Various vendor events
    Some managers are fantastic like mine. They care about you and want to help - but are shut down by higher management when they make suggestions to make things better

    ConsIts a cube farm. Sit at your desk, place orders, deal with crap from customers/vendors, dont talk to anyone. Yes you have vendor events, you get free stuff and food but its all perks for a crap job. Its work work work with no bonus. We dont get paid enough for what we do. It could be a blizzard outside - horrible conditions ex. Hurricane Sandy - and they still expect you to come in and take away PTO days if you do not. I am currently applying to other jobs to leave this place. They dont care about you. Youre just a number. High turn over.

    Good for right out of school for "experience" then leave - I dont know how some people stay here this long

    Advice to Senior ManagementCare more about your employees. A ping pong table will not make up for the fact that you take away our PTO for horrible weather conditions. We dont get paid enough to kill ourselves and come into work.

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    Good opportunity for a beginning IT sales career, but not much else

    Corporate Account Executive (Former Employee)

    ProsGreat place to start an IT sales career, sort of like IT Boot Camp. Gives you a great opportunity to learn a little bit about a lot of different products and technologies.

    ConsStacked-ranking approach to sales management coupled with countless reports and metrics to hit make doing your job successfully impossible, even when hitting sales numbers. There is little time in the day left to actually 'sell' after getting the required administrative tasks completed. Favoritism among management creates animosity on sales teams and can lead to embarrassment at events when reps are singled out as stars and others are ignored. No real value proposition to present to customers due to identical business model as numerous competitors, aside from Minority-Owned Status.

    Advice to Senior ManagementReduce the amount of administrative tasks you put upon your field sales reps, play fair, provide support, and think about your value prop market by market. What works in one state may not be the approach needed in others.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Its an Animal House

    Anonymous Employee (Current Employee)

    ProsGreat way to learn IT industry in all ways. You can become very dangerous learning the industry from SHI. Decent pay.

    ConsThe leadership says they care...don't believe the hype. Its a shark tank, period. Stay away, lest you be eaten. Very selfish company with a "me me me" mentality. Everyone also constantly passes the buck, unwilling to help. Instead, you get a snarky condescending used car salesman atmosphere. This company has a lot of hubris (just go to a sales conference awards show to see what I mean). However, theres a sprinkling of some genuine good people there.

    Advice to Senior ManagementRealize that just because YOU think you have a value prop that is sooooo good, doesn't mean much. In reality, customers view you as self serving jerks, rather than truly caring consultants. Simplify and hire/train more true professionals rather than some 21 yr old college kids. Your corp division is a bunch of out of control punk kids.

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    Need to Review Growth Plan & Management Accountability

    Anonymous Employee (Former Employee)

    Pros-Young, vivacious, but professional environment

    Cons-Management brought in from competitors has skewed company's growth plan & vision
    -Disparity of how management is held accountable for their actions
    -Very stiff consequences for minor offences committed by some individuals and no consequences for larger ones committed by others

    Advice to Senior ManagementFor upper management specifically, review the standards to which you hold your managers on the team level (inside & field). Set precedent to what is acceptable/unacceptable behavior and hold all to the same consequences.

    Also note, hiring more heads doesn't always equate to more profit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Little training, high expectations

    Account Executive (Current Employee)

    ProsYou get to meet and work really great and energetic people, the commission rate is decent compared to other companies

    ConsManagers have little upper management training, you receive little to no training and the expectations are very high,

    Advice to Senior ManagementListen to your sales people when they have complaints or concerns and actually address them and not just tell them they're being looked at.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Account Exectuive

    Account Executive (Current Employee)
    New Brunswick, NJ

    ProsGreat oppurtunities for learning IT industry

    ConsAs company grows and profits rise some employees are not compensated for hardwork No Recognition or appreciation from Upper management HR

    Advice to Senior ManagementJust to be aware that we are people and not just numbers Fix HR constant taking away of benefits

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Ehh..

    Anonymous Employee (Current Employee)

    ProsDress code, young workers, laid back atmosphere

    ConsMicro- managed, unprofessional, long hours, little pay

    No, I would not recommend this company to a friend

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    Diligent effort is not rewarded

    Anonymous Employee (Former Employee)

    ProsVery energetic, youthful environment.
    New office appears to take into consideration employee wellness and development.
    Company has been growing at a high rate year after year.

    ConsPromotions appear to not be based on hard efforts but rather on favoritism.
    Compensation appears to be below-average; not making an effort to reduce turnover.

    Advice to Senior ManagementBe consistent with your promises of rewarding those who work hard.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Account Executive/Sales/Order Taker/Whatever

    Sales (Current Employee)
    Austin, TX

    ProsGreat for a frat/sorority type people right out of college using the "buddy-buddy" system to get right back in the same situation like going through 3 month training-style initiation,pointless classroom business games?, and tests that make you feel just like college classroom baby sitting session (you even get your name labeled on seats & 1 minute after being late from lunch you LITERALLY have your name put on the board?). Pro: benefits (but also takes away from the 30k base w/co-pay) Austin,Texas location does heavy recruiting in the frat/sororities because they are the perfect demographic who just fits into a robot style cookie cutter person who will risk doing boring/bad practice work at the promise they can still be accepted within the group/corp culture.

    ConsWhere do I begin? First off. Corporate training is seriously for uneducated business people so if you are anything like an experienced BBA in Marketing/Sales/Finance/Accounting/Comp Science etc etc stay the_ F_away from this situation. You will find yourself explaining sales,marketing, cold calling-biz dev and time management to recent grads who go out drinking on Thursdays still ...by Friday afternoon I was looking for another job. The only experience most of the teachers in corp training had were just working for SHI (seriously almost all!!! - example LinkedIn). How can you better yourself if all your teachers have just been working there out of college? They drink the kool-aid ... ..stay at SHI? drink the kool-aid. Generation xerox. Moreover, all of the Austin location has all of their emails sync'd together ahaha lol (getting pointless emails every 5 minutes that are unrelated)makes no sense. One of the corp trainers threaten if you don't color-code your emails (because SHI isn't responsibly ran) ... you get punished .. .. because your emails need to be color coded?? Another classroom frat type of management....that becomes unproductive over time and poorly ran. I seriously answered almost all of the sales questions when the head sales honcho came in and he immediately noticed I wasn't among the business riff-raff constantly being churned through this technology house. So I went on about my tenure there for about 1 1/2 weeks til I told them "latas" which was the best decision I ever made. I know I wanted a career of advancement at least to a manager role (after 2-3 yrs at shi) as opposed to being demoted to an ORDER TAKER for the rest of my career at SHI (noone moves up). As for sales at SHI, knowing all the corp trainers had to go through Account Executive role (none of them stayed in the role) ... it must of been so bad that they were going to find something else in the company because goals are out-of-reach or 3x daily micro mgmt emails sent out of sales figures and names tied to performance for everyone in the org to point fingers.

    Advice to Senior Management-don't treat adults like children in corp training (obvious why they hire young)
    -don't micro manage emails sent to the whole org haha then you have people pointing fingers across divisions (unproductive)
    -don't make promises/commission plans seem great then turn out unreachable basically you find yourself never making money (other than base) and only taking orders and just reselling
    -stay away from the frat mentality (makes your recent grads think this is what having a "real job" is like when I've never seen a corp training class put names of people on the board)
    -be more personal with your employees make divisional email selling figures so the division can make repairs not the "head honcho" of sales (he has more important things to do then read about mofo #412 in the org missed quota by 4k
    -The company seemed desensitized

    No, I would not recommend this company to a friend

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SHI International – Why Work for Us?

Careers at SHI In addition to a competitive salary and high-quality benefits package, SHI offers an exciting, fun and supportive environment that was recently recognized by our employees as one of the best places to… Full Overview

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Glassdoor is your free inside look at SHI International reviews and ratings — including employee satisfaction and approval rating for SHI International CEO Thai Lee. All 29 reviews posted anonymously by SHI International employees.