SHI International

  www.shi.com
  www.shi.com

SHI International Reviews

Updated October 28, 2014
Updated October 28, 2014
116 Reviews
3.4
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SHI International President and CEO Thai Lee
Thai Lee
85 Ratings

Review Highlights

Pros
  • It can be a laid back, flexible work place but that can also depend on your manager (in 10 reviews)

  • Great place to work, definitely somewhere that fits into my long-term career goals (in 7 reviews)


Cons
  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ (in 8 reviews)

  • Upper management is part of a good ole boys club that came from one of SHIs competitors (in 8 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Okay for recent college graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International full-time (less than an year)

    Pros

    Friendly staff. Training is entertaining and all SHI members are young, understanding employees. Sales managers are typically relaxed and can help with any issues.

    Cons

    Low pay with small commission. Moving up does not mean earning a much bigger salary. They hire all recent college grads and do not care if they leave the company within a year.

    Advice to ManagementAdvice

    Higher base pay to keep employees around longer.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (more than an year)

    Pros

    Very Interesting environment with some of the most entertaining/encouraging co-workers. Seems everyone gets a moderately different experience when entering SHI. Territories are assigned to individuals randomly after you complete training. The territories correlated to income potential vary greatly. It's a lot of work(years), but can be very rewarding.

    Cons

    It can also be quite a frustration when luck and persistent pay off; only to be rewarded with an error not previously percieved. The back-end/systems of this company really need an upgrade. Feels like luck is more of the name of the game here. No real competitive differentiators.

    Advice to ManagementAdvice

    Work on the back-end systems, and see retention/sales grow. Maybe consider adding some sort of compelling incentive to stay longer.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Good, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX

    I worked at SHI International full-time (less than an year)

    Pros

    The people on your sales team are the best part of the job. Young sales team that are all more than happy to help you.

    Cons

    Stressful. Hitting your quota is a must and if you fail to do so for over 3 months, they will find you a new position...

    Advice to ManagementAdvice

    Build smaller sales teams.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Scare Tactics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at SHI International full-time

    Pros

    If you work hard you will be successful. If you have a thick skin, even more so. Lots of company growth which allows for upward mobility. There are many additional perks in the form of food, prizes, off-sites and so on.

    Cons

    Despite many bright, talented and insightful people in the senior management roles, the very person at the top of the chain governs by principles of rash decisions, closed-mindedness and bull-dogging. Rather than internalizing feedback, promoting innovation and encouraging constructive changes, he communicates a generic, "salesy" message that wreaks a callous, insincerity. What once was a fun, challenging, flexible work-environment, has now become a stifled, confined, corporate cog of a workplace that is gunning to be the next big thing, with little consideration as to how to retain the people that make the company thrive. It feels like a dictatorship.
    Where's the democracy?

    Advice to ManagementAdvice

    Listen to the feedback being given and then work to not only communicate the changes being made, but work on overall transparency in terms of why things are being done.
    People are starting to leave just as quickly as they are being hired.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Great at first but a lot has changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (more than an year)

    Pros

    Great Co-workers
    Great pay, if you're good at what you do
    Great benefits and perks
    Majority of the time, no micro managing

    Cons

    Management is a mess. One day it's this and the next is the complete opposite.
    Hiring way too people
    Call center attitude
    Management is too worried about dials and stuff that doesn't make the reps money.
    Too many unnecessary meetings(just let me work, it's sales)
    Our system tools are the worst in the business
    A LOT of favoritism(I even have to "brown-nose" to get accounts thrown to me)

    Advice to ManagementAdvice

    Let's take a step back in the SMB space. We have voiced our opinions for months now, but little has changed. Our work space is starting become a call center. Please stop preaching on numbers that do not make us money.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Diego, CA
    Former Employee - Account Executive in San Diego, CA

    I worked at SHI International full-time (less than an year)

    Pros

    SHI overall has a great culture and offers good benefits. They are also great about educating their sales teams with ongoing training.

    Cons

    Majority of management is very young and unfortunately lacks the maturity level and experience to make the office a professional work environment.

    Advice to ManagementAdvice

    Management needs to keep professional relationships not only with other management but their sales team as well. It is hard to keep focused and driven when your management provides an unhealthy and unprofessional work environment.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Corporate Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International full-time

    Pros

    Great compensation and fun culture.

    Cons

    Too many internal sales teams covering the same territory.

    Doesn't Recommend
    Approves of CEO
  9.  

    Working at SHI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Austin, TX
    Former Employee - Inside Sales Representative in Austin, TX

    I worked at SHI International full-time (more than an year)

    Pros

    Did well financially and liked working with all managers on my team. Was able to do my own thing for the most part and liked the autonomy.

    Cons

    1) If you are not used to working many hours and putting in the time necessary then SHI is not the place for you.
    2) They mostly hire recent college graduates. If over 30 it will be difficult to get hired.
    3) Some managers micro manage but most do not. Think this true of any large company.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Sink or Swim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at SHI International full-time (more than an year)

    Pros

    Learn a ton about technology and all the different services that are available to companies. Ability to earn a love of money.

    Cons

    Market saturation. Lack of clear direction from managers due to rapid growth and ever-changing goals.

    Advice to ManagementAdvice

    Better training and less micro-management

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    SHI Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Somerset, NJ
    Current Employee - Administrative Assistant in Somerset, NJ

    I have been working at SHI International full-time (less than an year)

    Pros

    Good Company to work for, in terms of working at Headquarters,

    Cons

    as for the warehouse,
    I wouldn't suggest working there.

    Recommends
    Positive Outlook
    Approves of CEO

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