SHI Reviews

Former Employee – worked at SHI full-time for more than a year

Pros – fun fast paced laid back work place and the majority of the people and are fun to work with on a daily basis.

Cons – very long hours and if you don't kiss management butt you are just another employee and possibly wont make it very long with the company. Upper management is part of a good ole boys club that came from one of SHIs competitors. It use to be a great environment but the company has gotten a little to big for its britches. My advice is if you are looking to get a start for high pressure faced paced sales give it a shot but beware that you will just be a number or expendable if something doesn't go the way your manager wants it.

Advice to Senior Management – My advice to the owner of the company drop the dead weight that only looks out for themselves and bring in managers who really care about employees instead of themselves.

No, I would not recommend this company to a friend

Current Employee – been working at SHI full-time

Pros – you can make alot of money here at times.

Cons – I'm an Inside Account Executive and life here is....ehhhhh. Your first year quotas are not bad, but they double every year after. If your in the commercial space, you will be fighting outside account executives for accounts, and in general will not be given any great accounts to prospect. The base pay is not enough. Most people leave SHI after a year.

To sum it up....look for other options if you can. this job is not worth the stress and management will lure you in with lofty dreams of money. Everything is 50/50 here. If you are successful here, you are one of the very few.

Advice to Senior Management – either be committed to SMB or committed to outside sales. This company is going to implode on itself if it does not come up with a clear path. The inside and outside account executives are at odds with each other right now. They are viewing each other as competition.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at SHI full-time for more than a year

Pros – Legacy Enterprise group is excellent but 2008 inception of the Commercial Division and it's "senior leadership" were light on the resume and devoid of managment skills. Confronting senior management only resulted in being labeled, "not a player".

Cons – Inexperience, limited vision and moving product over account managment is a short term plan

Advice to Senior Management – Don't expect legacy SW folks with no outside sales experience to understand and develop an outside sales team. The reality is high turnover and demoralization.

No, I would not recommend this company to a friend

Current Employee – been working at SHI full-time for more than a year

Pros – solid benefits and the company is growing rapidly. The pros are that the company is doing very well due to low payroll causing high turnover.

Cons – Not challenging. Inability to adapt by a few hold back many. Lack of leadership, direction, and motivation. Sales is the backbone of the company, so accounting is unrecognized, unless of course there is an issue. Nowhere to grow in accounting.

Former Employee – worked at SHI full-time for more than a year

Pros – flexible work schedule
holidays off including State holidays

Cons – Poor compensation
At times the work environment isnt all that great.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at SHI full-time for more than a year

Pros – Really laid back company
Get your year or so experience in and learn to beef up your resume with the notable vendors such as Microsoft, Apple, Dell, Adobe, HP and then find a better career path.

Cons – Typical Corporate America.
A lot of slackers, you won't really get noticed for your hard work.
You won't make much money unless you are blessed into an Account Executive role from an established account; but, account execs will never retire because they have the reps do everything...very solid scheme you have to realize

Advice to Senior Management – You're growing at an incredible rate...but you have WAY more employees than necessary to do such simple job functions. It will catch up to you eventually

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at SHI full-time for more than 7 years

Pros – The starting pay and benefits are decent, I suppose...

Cons – ... but they don't get better. Expect stagnation. Raises are a joke ($1k-$2k at the most). Inside sales' commission is a joke compared to outside sales, considering we do all of the day-to-day business to keep customers. Perks have all been eliminated - for example, if you have a good year and grow your business and make chairman's club, your outside rep gets a week in Bali or Cozumel or the Virgin Islands, and you get to do his work for a week. You won't even get a thank you from the company. Managers are mostly terrible, with no knowledge of IT at all - you get promoted by brown nosing, not by being good at your job. If you're good at your job, you actually get penalized because you're doing more work and bringing in more business... so the company decides you make enough in commission that you get less of a raise because you're too good at your job.

Advice to Senior Management – Treat inside sales with respect. Promote based on talent, not brown nosing. Even out the pay disparity between inside and outside sales - they get 20 times the commission but don't do that much work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at SHI full-time for more than a year

Pros – SHI does give employees a lot of responsibility and you will learn a lot there. The new facility is very nice and has a gym, cafe, and nurses office. Benefits are very good and they are pretty flexible with time off. If you get VERY lucky and get paired up with a good AE you might do alright for yourself. Great employees, most are very friendly and you can expect to make plenty friends. You are not expected to cold call (or not often anyway).

Cons – To reiterate what’s been said, the environment is very political and the salaries are not good. When you start you will want to work hard and give 110% but I can guarantee you that your hard work will go unnoticed. Your best bet is to be mediocre; don't kill yourself, but consider brown nosing. The extra sweat and stress will not be recognized, but feel free to find out for yourself. Management is completely out of touch. Not a single manager has any real IT knowledge; most people in sales do not either. Customers expect technical help and the sales people (mostly Lib. Art majors from Rutgers) are left on the hook. Management uses a "churn and burn" mentality and does not make any effort to retain good employees. Raises as extremely meager and the top performers do not get anything special (expect $1-2k in sales). Don't expect a holiday bonus ($100).

A good place to start out... but don't plan to stay and DON'T make yourself crazy trying to go above and beyond. Expect to place 15-20 orders a day and send out around 15 quotes. You are truly just a number at SHI. Entering orders is somehow a huge pain in the neck... As with any sales job, it can be rather stressful and customers are often all too happy to string you up for a simple error. There are monthly sales numbers and you will be chastised if your numbers are low; something you often have no control over. Stress from work will find itself into your private life. God help you when you start having to deal with returns... the whole process is terribly mismanaged and a huge headache.

Advice to Senior Management – Consider promoting people who actually know IT and have certs or experience. Maybe recognize those who put in the extra work? Dump the whole "culture of diversity" women & minority owned business" non-sense; its not the 1990's anymore, promote based on merit.

No, I would not recommend this company to a friend

Current Employee – been working at SHI

Pros – Compensation is good if you are paired with a good AE. The culture is so unstructured that it is fairly laid back. You get a lot of exposure to multiple technologies which increases your marketability for when you leave.

Cons – This is one of the most frustrating sales jobs out there. There is very little sales going on, it is all firefighting. Even processing a simple order can take 20 steps. The management hires incompetent people to manage as well as act as Team Leads. They hire who they like best, not who will challenge the pervasive incompetence of the directors etc.

Advice to Senior Management – Hire people who actually have some experience for the role for which they are applying. Work to understand and then resolve the complexity of the role so Sales people can actually do sales.

No, I would not recommend this company to a friend

Former Employee – worked at SHI

Pros – They have a decent benefits package and the work is easy

Cons – The work is so easy your presence is almost irrelevant. This is a high turnover company that does not reward initiative, and the only way to get a higher position. They higher college graduates to do work that could be effectively done with a better computer system supported by actual customer service representatives.

Advice to Senior Management – Seriously evaluate your business processes and systems. It is unbelievable that a company run so inefficiently can survive in this market.

No, I would not recommend this company to a friend