SMART Technologies Reviews

Updated July 17, 2015
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SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
7 Ratings

Pros
  • This allowed for some work-life balance (in 10 reviews)

  • Some great people still left but less everyday (in 8 reviews)

Cons
  • Poor Management, terrible politics, cult of personality around the founders (in 5 reviews)

  • Middle and senior management that came in around 2007 ran the company into the ground (in 4 reviews)

More Pros and Cons

30 Employee Reviews

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  1. Helpful (1)

    Tough market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good culture and good direct management support

    Cons

    Decrease education spend is reducing the profitability of this company. Too much competition diluting the industry.


  2. Helpful (4)

    SMART - wait until this company gets focused before coming to work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Seattle, WA
    Former Employee - Software Developer in Seattle, WA

    I worked at SMART Technologies full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Seattle office has a great number of intelligent, hard-working, friendly people. Good salaries. Typical free soda, coffee and Costco snacks.

    Cons

    The folks in the Calgary Headquarters were difficult to work with. There seemed to be some passive-aggressive behavior as the Calgary folks didn't seem to want to work with the newly opened Seattle office staff. Communication was challenging. Teams were constantly being changed around as the direction and focus of upper management shifted. Health insurance plan is not great.


  3. Helpful (6)

    If you want to be bullied in the work place, take a job here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ESM in Greensboro, NC
    Former Employee - ESM in Greensboro, NC

    I worked at SMART Technologies full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    You get paid every two weeks and benefits are OK, Medical is expensive for a family. I still believe in the product, NB and IFP's are where it is at!

    Cons

    Sales are down but wait we will: Downsize the workforce Blame the ESM or TM when they(Management) reduce the reseller boots on the ground by 90% Let Epson sell NB as a loss leader to sell HW Use SFDC as an inventory tool but with no connection to Oracle User list? What user list? Backorders on product for weeks Constant Conference calls in the middle of the week Too many reports that could be pulled from SFDC Lack of understanding by upper management because they are never told the truth by middle management Middle management who needs to go out an actually sell a deal before they criticize you on your selling capabilities Training? NONE! Messaging? Just ask how many times they changed that with pricing around NB 2014 and then asked us to keep up with their stupidity. Jealous and deceitful RED's who will turn on you as fast as the wind changes directions

    Advice to Management

    Fire certain middle managers and an upper executive who is ruining the company. If they can't present in NB or to an audience then you know who they are. Neil they are lying to you, dig deep and follow th money


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  5. Helpful (1)

    Alot of potential if they could stick with a single plan

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Interesting Technology, Unique market position

    Cons

    Bad Corporate Culture - a culture of mistrust and management by fear

    Advice to Management

    People are more effective doing their jobs when they can keep their eyes focused ahead on sales as opposed to having to look over their shoulders to watch their back


  6. Helpful (2)

    Confusion rules

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at SMART Technologies full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Fun technology to work with - Potential for growth - Telecommuting

    Cons

    - Total confusion after major restructuring - Need better leadership

    Advice to Management

    Stop setting the bar too high and falling short. Pay attention to your talent and invest in growing it!!


  7. Helpful (2)

    Not good -absolutely no chance for advancement

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Education Solution Specialist in Charlotte, NC
    Current Employee - Education Solution Specialist in Charlotte, NC

    I have been working at SMART Technologies

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits, great product, fellow employees a pleasure to work with

    Cons

    Poor management, losing technology edge

    Advice to Management

    Hire competent RVP


  8. Helpful (5)

    I hope things change and I last long enough to be a part of it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at SMART Technologies full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Everyone I work with joined the company to be a part of something great and to work with amazing products we believe in.

    Cons

    There is no value in the "people" who design, support, and believe in the products. The people at SMART do not matter to the upper management.

    Advice to Management

    Put the people first, they are your most valuable asset, treat them like that and the passion and commitment you long for will be a wonderful byproduct.


  9. Helpful (4)

    Product manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Calgary, AB (Canada)
    Former Employee - Product Manager in Calgary, AB (Canada)

    I worked at SMART Technologies full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great office, centrally located. Some very smart people. Access to education technology market. David Martin and Nancy were good to work with.

    Cons

    Nepotism among middle management. Poor hires for senior leadership, they are thinking commodity. Consider people as cogs

    Advice to Management

    Hire out of Bay Area for true tech focus


  10. Helpful (1)

    Poor managers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies

    Pros

    People, people, people, location, benefits,

    Cons

    managers are not strong, upper management is not interested in people. Consistently restructuring leads to a very unstable environment


  11. Helpful (10)

    CEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Not Management in Calgary, AB (Canada)
    Current Employee - Not Management in Calgary, AB (Canada)

    I have been working at SMART Technologies full-time (More than 3 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    middle management and front people, very talented and knowledgeable. I see many with the strength to question authority, and to demand that leaders lead by example.

    Cons

    There is talk of accountability, but I cannot see accountability from the top. Focus on increasing revenue by cutting cost, no much different than many other companies. Driven by bigger profits means losing track of what could make this company a great company. Company health benefits are the worst I have ever seen. CEO lacks the respect and admiration from the people he leads. He has on his own destroy his credibility. Will never be able to recover. Will remain CEO if he brings in revenue which he is desperately trying to do. CEO sends letter to employees talking about life-work balance being crap, suggesting employees are lazy if not at work after 5 or on weekends. Seriously poorly written. The message got lost within the content of the letter which should have been reviewed by someone with skill in writing and communication before sending out CEO puts employees in a difficult situation: work harder so profits are up and your CEO can remain your CEO. Really? Can you not see that as a motivation to not do well?

    Advice to Management

    Employees ARE your biggest assets, but only when you are able to truly and honestly recognize their abilities and skills, when you are able to successfully coach their development into great assets, and when you have the integrity necessary to make the decisions that earns you the respect and trust of those you lead.



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