SMART Technologies

  www.smarttech.com
  www.smarttech.com

SMART Technologies Reviews

Updated August 31, 2014
Updated August 31, 2014
89 Reviews
3.1
89 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
22 Ratings

Review Highlights

Pros
  • Great team to work with, very progressive understanding work/life balance (in 10 reviews)

  • Worked with some great people, learned some good skills, delivered a very visible project (in 8 reviews)


Cons
  • Poor Management, terrible politics, cult of personality around the founders (in 5 reviews)

  • I like many was let go in one of the waves of layoffs, but was not at all surprised at the time (in 3 reviews)

More Highlights

28 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Company founded on one idea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time (more than 5 years)

    Pros

    Nice people to work with and a worth while technology in the field of education. There were some people with great idea's, some of which I hope we see in the future. Globally, it is a great brand in education and one that resonates with many people. Not everyone may know SMART technologies, but when you say you work for the SMART board company, most people have kids who have used it.

    Cons

    Company showed a lack of direction, mis management and stuck in the mud ways. Not sure what happened after the big shake up but the company seems to still be standing, smaller but likely better off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    line lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Lead in Anaheim, CA
    Former Employee - Line Lead in Anaheim, CA

    I worked at SMART Technologies full-time (more than an year)

    Pros

    Small company with light workload. Repeat jobs so not much in the way of surprises. Day shift, Monday through Friday. 8-5 with overtime on sixth day is common but on a volenteered basis for the most part.

    Cons

    No room for advancement and work became repetitive and boring after the few first month. Internal finger pointing when project does not go well.

    Advice to ManagementAdvice

    Walk the floor more often.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    getting better but needs a lot of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical
    Former Employee - Technical

    I worked at SMART Technologies full-time (more than an year)

    Pros

    They have one of the best technology for interactive displays when it works
    one of the best software when it works
    partner with Microsoft a big boost
    Lync room system is good, not great

    Cons

    a lot of people in the company lack urgency
    poor product development and quality testing
    Buggy product that only gets fixed after it's released to public
    "frog in a well" mentality

    Advice to ManagementAdvice

    Need some serious overhaul of the product development and testing.
    reduce manufacturing cost
    Take your head out of your butt and start looking at the competition, it won't be long before customers realize SMART's focus is on revenue, not customer satisfaction.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    At the front of a little-known market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist
    Current Employee - Technical Support Specialist

    I have been working at SMART Technologies full-time (more than an year)

    Pros

    Colleagues are very nice. Easy product to showcase, learn, and troubleshoot. Slight tech edge with 60wi unit. Flexible products that work well with other technology. Impressive when showing the intended capabilities.

    Cons

    Dealing with constant product RMAs. Customers grow entitled due to extremely flexible warranty. Email threads get passed around alot, involving more workers than necessary. Little information resources in regards to creating advanced system setups.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Calgary, AB (Canada)
    Current Employee - Software Engineer in Calgary, AB (Canada)

    I have been working at SMART Technologies full-time (more than an year)

    Pros

    I work with great people who care. Unfortunately product often goes to market when it's not ready. It's a complete fiasco. Product is getting firmware updates in logistic centers and product development continues to make the same stupid mistakes.

    Cons

    This is a company that invented a market and was able to get away with a lot of poor quality issues. Now the market is catching up and the same culture persists. Something has to change or this company will be gone soon.

    Advice to ManagementAdvice

    Make the product development process far more rigorous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Program Management jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SMART Technologies

    Pros

    Good overall control on other functional team

    Cons

    Merging product and Project created unnecessary 'load' on Program Manager to do their job

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    As a fast growing company, I got exposure to the many technologies that the company used and produced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Calgary, AB (Canada)
    Former Employee - Tech Support in Calgary, AB (Canada)

    I worked at SMART Technologies full-time (more than an year)

    Pros

    Benefits were great. The summer co-op program which gives students opportunity to gain experience. Employees could choose, to an extent, what time they start work. This allowed for some work-life balance. Team members freely associated with each other.

    Cons

    Culture suddenly changed from encouraging employee growth to oppression-like operations. Some benefits such as on-site medical consultation was taken away from employees. Successful managers are those that strive to please the higher ranks. Honesty and objective views are not welcome.

    Advice to ManagementAdvice

    If you focus on equipping your employees with tools necessary to do their jobs as well as provide them a less stressful work environment, they will be more productive.

    No opinion of CEO
  9. 4 people found this helpful  

    Amazing opportunity hampered by poor planning and inefficiencies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Trainer
    Former Employee - Technical Trainer

    I worked at SMART Technologies full-time

    Pros

    Excellent tech
    Great co-workers
    Wonderful partners and users, really into the boards and pedagogy.

    Cons

    Poorly managed departments
    Sycophancy rewarded rather than talent
    Unrealistic ideas of work life balance
    Communication up and down the chain of management not handled well.

    Advice to ManagementAdvice

    Get a grip on your assets, your people are your ambassadors. Treat them better and they will evangelize about your products and services. It isn't rocket science.
    Stop trying to maximize revenue and value for your shareholders and begin to recognise that your trainers are your front line customer facing word of mouth message delivery agents, keep them content, well trained, well rewarded and your sales strategy will follow as they will encourage your users to purchase more boxes and want more world class training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    --

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Calgary, AB (Canada)
    Current Employee - Software Engineer in Calgary, AB (Canada)

    I have been working at SMART Technologies full-time (less than an year)

    Pros

    the pros are that they are a good started company

    Cons

    lots of work, lots of stress compared to school

    Advice to ManagementAdvice

    none so far

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Life at SMART Technologies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Calgary, AB (Canada)
    Former Employee - Software Engineer in Calgary, AB (Canada)

    I worked at SMART Technologies full-time (more than 3 years)

    Pros

    Medium-size company evolving to adjust to growth.

    Cons

    Coming from a large-sized company, it was an adjustment to working in a grassroots environment. At the same time, it's an opportunity to do things right.

    Advice to ManagementAdvice

    Bonne chance.

    Recommends
    Neutral Outlook
    No opinion of CEO

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