SMS Management & Technology

  www.smsmt.com
  www.smsmt.com

SMS Management & Technology Reviews

Updated December 7, 2014
Updated December 7, 2014
46 Reviews
3.0
46 Reviews
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Tom Stianos
25 Ratings

15 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Lots of promises and little money made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAM in Orange, CA
    Former Employee - SAM in Orange, CA

    I worked at SMS Management & Technology full-time (less than an year)

    Pros

    They do offer a good service to companies

    Cons

    Commissions only and basically generate your own leads

    Advice to ManagementAdvice

    Need to work on that telemarketing room and educating them on how to set REAL appointments.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    SMS M&T Needs To Overhaul Their Hong Kong Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)

    I worked at SMS Management & Technology

    Pros

    - Tom Stianos
    - Decent working conditions

    Cons

    - Cronyism in Hong Kong - only mates get promoted
    - Body shop
    - Sexist leadership group

    Advice to ManagementAdvice

    Overhaul leadership team in Hong Kong and focus on rewarding based on merit

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Former consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (more than 3 years)

    Pros

    Good exposure to banking and major telcos in Australia

    Cons

    The main reason for joining SMS was to avoid risk of being an independent contractor, however given the shift in the market and new policies anyone who is on the bench will quickly be fired

    ‘Strategy’: A lot of chat about how it is a strategy firm not a bodyshop, but not a reality for a 95% of consultants. Clients perception is as a more expensive way of recruiting contractors, not a go to for fixed price pieces of work, and as such are squeezing rates. Account managers are so desperate for sales that they will lower prices / offer consultants for free for a number of weeks.
    Pay: Don’t expect payrises to keep up with CPI, and bonuses, if they are offered, are a joke
    HR: Consistent lack of communication / understanding between management and HR policies (extended leave etc). This lead to major issues for me and resulted in threats to bring the company to the ombudsman to get appropriate notice paid.
    Training and development: Some in-house training is available, however quality is questionable, will also make you come in on a Saturday, or refuse to allow you to attend if you are on an engagement.

    Advice to ManagementAdvice

    Recognise what you are good at - body shopping - and stand by that.

    Eliminate the flat structure if you have not already done so, its a nonsense with range of experience from grad to program directors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Lots of bad and a little bit of good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (more than an year)

    Pros

    Some crazy talented people (hit or miss), some really interesting projects (hit or miss). Great networking opportunities, colleagues were very accommodating and always willing to sit down for a coffee and a bit of a chat no matter what the subject. Some aspects of the culture were really great and I enjoyed them immensly. I also enjoyed mentoring the grads coming in, and most of the events (that Senior Management didn't organize) were stellar.

    Cons

    The senior management has the company on cruise control - every year for the yearly results and the goals for next year are always "Make more money, get more clients". There is absolutely no innovation happening here - it is just a body shop. If I had to use a single word to describe the senior management and the company outlook I would use "Stagnating".

    I have another bone to pick and that is salary. According to the internal salary graph I was being paid the same as a graduate student and I have 10 years of experience. This is the graph that HR compiled.

    The company recruits heavily in the UK. They then use this advantage of sponsorship and the ignorance of the Brits to under-pay them. I know 3 Brits with a very similar level of experience (one of them the same skill set, other two different but higher paid skill-set) are getting paid 30-40k less than I was at the time. This is disgraceful and shameful. The HR department is a joke.

    Senior management and HR are known to be vindictive when anyone says anything bad about them. I suffered through this. My 3 Brit mates suffered through it. Some of the grads I mentored suffered through this.

    Advice to ManagementAdvice

    Fix the above. Stop underpaying expats. Bring salaries in line with the rest of the market or provide actual proof that the salaries are market competitive (stop using the "data is sensitive" excuse to hide this from SMS-ers). Come up with an actual plan to move the company forward and don't just cruise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Confused business strategy resulting in difficult resource augmentation perception in the market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (more than an year)

    Pros

    Reasonably collegiate environment. Some salary packaging. Slightly less political and more work life balance than international consultancies (something less than 2 pounds of flesh)..

    Cons

    Somewhat cliquish. Clients do not consider the company to be a legitimate consulting company (i.e. resource augmentation) and lack economies of size/scale and therefore difficult to obtain high-level outcome-based engagements for large enterprises. Limited or no tangible knowledge management processes, system or culture. BYOD laptop.Varying personnel standards. Culture of mediocrity in parts.

    Advice to ManagementAdvice

    Clarity on market positioning and willingness to invest in bona fide intellectual property and associated cultural initiatives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Below average in most ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant
    Former Employee - Consultant

    I worked at SMS Management & Technology full-time (more than 3 years)

    Pros

    -The consulting staff are fantastic. Really a great bunch of people to work with.
    -work-life balance is great. Well above the average than for most consulting companies.
    -Plenty of opportunities to add to your skills and learn- but this will be on your own time and effort. Company will ABSOLUTELY NOT reserve you for professional growth at the expense of you billing.
    -generally less kissing up to sales managers required to get ahead than other consulting companies.

    Cons

    -Managers are skilled, but almost solely focussed on sales.
    -Wide variance in regards to career development between offices
    -Salaries/compensation is at the very low end of market.
    -Sole focus on sales.
    -Little professional development, although they are getting better at this.
    -No mentorship/guidance to staff.
    -Difficult to make vertical moves. However, lateral moves are generally easier than competitors.
    -Success will depend on positioning yourself appropriately within the company

    Advice to ManagementAdvice

    Focus less on sales and more on your people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    .. It could have be much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (less than an year)

    Pros

    Variety of Tier One clients, Diversity of projects and engagements through various industries, Skillsets of Consultants, Resource sharing

    Cons

    Bodyshopping style of Consulting, Repetitive clients, Taking on new Graduates to cut costs, Being designated to random projects, Size of the Bench, Budget cuts overall (and for Christmas parties), Failure with international hubs, Always sending people out to clients in the sticks. A Tier Two Consulting firm at best, overall.

    Advice to ManagementAdvice

    Get to know your Consultants better, rather than having them know you. Give the new Consultants a chance to get out there and deliver. Hire for the right season, and not promise projects you cannot win or deliver.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    SMS thinks the grass is greener, but it's just another bodyshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Melbourne (Australia)
    Current Employee - Consultant in Melbourne (Australia)

    I have been working at SMS Management & Technology full-time (more than 3 years)

    Pros

    - Working at SMS can be a good stepping stone to a better career with another employer
    - The remaining senior consultants can offer a wealth of experience and guidance

    Cons

    As seen in other reviews, a number of recurring problems:

    - More and more is expected of consultants above and beyond consulting engagements in an attempt to plug gaps in processes and IP
    - Most consultants are pushed out to site and then left there either to sink or swim with minimal support
    - Culture does not tolerate people speaking out against the company
    - Focused on shareholder wealth at the detriment of consultants
    - Office based appointments largely based on nepotism or old boys / girls club
    - Does not know how to sell experienced / senior consultants. Expects these consultants to find their own work
    - Collaborative culture is deteriorating as consultants are becoming more disgruntled
    - You have no choice over the project you're working on. It's all about utilisation.
    - The number of underhanded dismissals and bulling of consultants to resign with low utilization or out of favour with management is on the increase
    - Fixed price projects have all but disappeared. Almost all roles are "resource augmentation" being a body on a seat. Bodyshopping is rife
    - Dealing with office staff is an exercise in futility, being completely unhelpful and causing frustration
    - Consultant retention is very poor. Average tenure is around 2 years

    Advice to ManagementAdvice

    The current bodyshopping strategy and hiring experienced consultants over retaining existing ones will only work for so long. Once the company grows a new strategy is required. Grow some perspective and realise that the grass is not greener at SMS and real cultural changes are required, otherwise the company won't grow any further, and even more consultants will leave in drones once the market picks up again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    OK but not even 2nd tier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Sydney (Australia)
    Former Employee - Account Manager in Sydney (Australia)

    I worked at SMS Management & Technology full-time (more than an year)

    Pros

    Not too many...Melbourne centric work is based on what they win there and then fed to other states.Ok if you're in the Melbourne office.

    Cons

    Not too many...Melbourne centric work is based on what they win there and then fed to other states.

    Advice to ManagementAdvice

    before giving advice to other companies it should look inwards...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Started being OK but got worse and worse as the company grew bigger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (more than 5 years)

    Pros

    Abillity to attract terrific talent; most employees are experienced ,some even with Post Grad. qualifications.

    Cons

    This organisation has outgrown its culture. Just another pretentious body-shop that has old-school management policy; this company will not always support the hard-working consultant at difficult times - pay is not commensurate to an employee's market-rate even though the company will claim the opposite. This is one reason why it cannot retain the talent it attracts. Its business model is very rigid and profit-centric (i.e. all about the shareholder's interests not the employee's); Training attendance is encourage though should never occur on Saturdays or after hours till late. Consultants are too afraid to speak up in fear of retribution.

    Advice to ManagementAdvice

    This organisation has much room for improving its organisational management structure; there are some who are not so competent to take on these positions,and impose their authority inappropriately. Public awareness of these matters has spread like wildfire.

    Doesn't Recommend
    Negative Outlook

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