SMS

www.sms-na.com

SMS Reviews

Updated January 3, 2015
Updated January 3, 2015
52 Reviews
2.8
52 Reviews
Rating Trends

Recommend to a friend
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Dave Danzig
23 Ratings

Review Highlights

Pros
  • Selling something that is beneficial to business owners (in 3 reviews)

  • A six-figure annual salary is actually possible, from the start, with payment on sales plus bonuses and residuals (in 2 reviews)


Cons
  • 100 commission, it's just you, no one else out on a limb (in 3 reviews)

  • Oh yes i forgot to mention this is a 100% commission job (in 2 reviews)

More Highlights

16 Employee Reviews Back to all reviews

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  1. 5 people found this helpful  

    May be worth your time but extremely unlikely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Area Manager
    Former Employee - Senior Area Manager

    I worked at SMS full-time (less than a year)

    Pros

    The potential on paper to make decent money is there. The system is intended to motivate and provide support. The commission scale is high. Too bad the product, reputation, and follow through of the company negates pretty much everything.

    Cons

    Sales people are heavily over promised on lead quality and quality. My first danger signs were at training when a group of about 30 of us were told maybe one would still be around in 60 days. I actually made it longer than that and confirmed I was the only one still around. Inside callers set you up with "leads" for you to follow up with and pitch the service. I was given five leads a day. At least 3 would tell me they told the guy on the phone they didn't want to talk to anyone. The rest were often empty places, places where no one had heard of us, people had heard of us before the company changed the name and didn't want anything to do with us, or had already had one of our reps through and had already had expressed no interest. Every few days I would actually get a open minded prospect willing to listen and expecting me to show up. Extremely heavy pressure to close on the spot and convince business owners to let in a consultant to look over their operation for a set fee, satisfaction guaranteed. The consultant then followed up with an evaluation looking for deficiencies or opportunities for the business owner. My pay was entirely based off of successfully setting up that first consultation with a fee I assigned. That consultant then did the evaluation and collected the fee. Unless it was like the 50% of the time where the business owner did not like the consultant or what they said. Then there was no obligation to pay and I received $0 for all my effort. After losing several commissions that way I ended up spending more on gas running around then I ended up bring in for commission the majority of weeks. I was assigned a few mentors to help and found that they made most of their money by travelling a week at a time to remote or small market locations where this type of service was less common, the pitch was novel, and no one had heard of the many unsatisfied customer experiences. It's hard enough to convince a business owner to let someone in to look at and critique what they do but the whole system comes across like a hard sell cold call with very questionable authenticity. On top of that we were expected to bring in 50 leads a week from cold calling other businesses in the field. I don't have a problem with that but I do have a problem with being told explicitly that is not part of the job during the hiring process and then it becoming part of the job once you start.

    Advice to ManagementAdvice

    The strategy is to train large numbers of sales people and throw them out and just see if anyone succeeds. Their is no risk on their side because pay is determined only on income and all contacts you make are turned over to inside sales reps after you make a visit. You are 100% expendable. If they want to really change their reputation in the office and in the market they need to switch to investing and supporting a qualified people and supporting them with professional consultants to back up the pitch. Focus on quality to improve reputation in the field and customer approach.

    Doesn't Recommend
    Negative Outlook
  2. 5 people found this helpful  

    Follow your instincts, don't take this position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Area Manager in Charlotte, NC
    Former Employee - Senior Area Manager in Charlotte, NC

    I worked at SMS full-time (less than a year)

    Pros

    I thought the training was very strong just based on pure sales value. It was not an accurate portrayal of what lay ahead.

    Cons

    The appointment setter (BC) was a joke!!!!! 85-90% of my appointments were not appointments at all, they weren't even qualified leads. I had leads that were given to me as confirmed within past 24 hours, upon arriving found out my POC was on vacation and had been all week, or in one case was out of the country for past month and of course could not have confirmed appointment. It is all a bunch of lies and misleading sales company. It is always the SAM's (Senior Area Manager) fault. Deceptive company.

    Advice to ManagementAdvice

    Get some decent BC's and maybe you could keep some SAM's that have some integrity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Senior Area Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Area Manager in Milwaukee, WI
    Current Employee - Senior Area Manager in Milwaukee, WI

    I have been working at SMS full-time (more than a year)

    Pros

    None that come to mind. Unlimited income, if you can convince 6 business owners a week to take up a survey of their business to be told what they are doing wrong. And then actually have them pay for it, which is out of your control.

    Cons

    Lousy leads-not appointments as promised. Everything is SAM's fault, from bad leads to clients canceling when they read about the lousy product provided on the internet

    Advice to ManagementAdvice

    Follow in the steps of George S. May and shut down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Terrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Coordinator in Buffalo Grove, IL
    Former Employee - Business Coordinator in Buffalo Grove, IL

    I worked at SMS full-time (more than a year)

    Pros

    None....the pay is a LIE. you will never make commission

    Cons

    Almost all employees have several felonies and it's the only place they can get a job. Management is completely screwed up and disrespectful. They teach you to sell lies and you don't have set hours, you cannot leave until you meet your goal unless you want to be fired. They even have security in the main room because employees get crazy and they have to break up fights. Look them up on google before you consider...all they're about is scamming people out of their money

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    worked here less than a week and had the door slammed in my face by upset businesses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Area Manager
    Former Employee - Senior Area Manager

    I worked at SMS full-time (less than a year)

    Pros

    not sure there is any pros. they claim great pay and $100,000. tell you that you can take 3-5 weeks of vacation a year.

    Cons

    none of the leads really know what we do. more than half the leads are no-shows. the rest have been mislead into thinking we was something that we wasn't. drive around in your personal car and not getting paid for it. to be honest most of the leads are tired of all the telemarketing calls and being hung up on all the time by this company. take this job at your own risk. my opinion is it a terrible place to work.

    Advice to ManagementAdvice

    if you want the company to have a good name be honest with the businesses that you are contacting. if SMS wants to keep good quality people they need to change the way they do business. I haven't heard nothing but how much the business hate this company because of all the telemarketing calls.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Worst "opportunity" I ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAM in Irvine, CA
    Former Employee - SAM in Irvine, CA

    I worked at SMS full-time (less than a year)

    Pros

    I couldnot find any good reasons to work here.

    Cons

    They say they will set you 2 to 5 leads a day. They tell you they have set leads, but when you show up, the appointment knows nothing about you. They do not know what an appointment means at sms.

    Advice to ManagementAdvice

    CLEAN UP YOUR TELEMARKETING ROOM AND TEACH THEM HOW TO SET APPOINTMENTS.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Area Managerial in Cincinnati, OH
    Former Employee - Senior Area Managerial in Cincinnati, OH

    I worked at SMS full-time (less than a year)

    Pros

    Good for people that can work in a high pressure environment where the revenue at close is small and is expected to occur in the first sale with a business analyst appearing on site e company the very next day.

    Cons

    Frustrating for people that receive lead generators that do not actually make contact with the account that you will be making an introductory call the next day (they send you a sheet with a time on it and the "owner" that they have contacted them and they are expecting you at a stated time and date stated on a form. In my case this was inaccurate 85% of the time. So, if the egg comes before the chicken, your opportunity for a sale decreases to near zero.
    Also, in my case, I had zero training from my manager, his assistant and the area manager,, something I was promised would occur before I took the position

    Advice to ManagementAdvice

    Hire people that are accustomed to small dollar sales and single call closes.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Area Manager in Los Angeles, CA
    Former Employee - Senior Area Manager in Los Angeles, CA

    I worked at SMS full-time (less than a year)

    Pros

    No pros for working at SMS

    Cons

    Lying to customers and SAMS

    Advice to ManagementAdvice

    Get rid of toxic atmosphere

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    It was a bad joke!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAM in Freehold, NJ
    Former Employee - SAM in Freehold, NJ

    I worked at SMS full-time (less than a year)

    Pros

    None, I can't think of any value they bring to the marketplace. Not sure if their references are real.

    Cons

    If you have any pride in yourself or your reputation you won't after working here.

    Advice to ManagementAdvice

    Try to become a real consulting firm and let people know what you are selling upfront.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    SMS Senior Area Manager

    Former Employee - Senior Area Manager in Cincinnati, OH
    Former Employee - Senior Area Manager in Cincinnati, OH

    I worked at SMS full-time (less than a year)

    Pros

    Straight commission sales position designed only for driven, high-pressure salespeople. If you are not Alec Baldwin in Glengarry-Glenross, then don't waste your time for the week of training in the Crowne Plaza hotel in North-West Chicago. (Either for SMS or Global Resources.)

    Cons

    Unless you love running leads set by minimum-wage, South Chicago telemarketers (BC's or Business Coordinators as they call it) and can drink the Burgess Kool-Aid... (search John Burgess and /or Tyler Burgess, IPA, GPS, etc. and judge for yourself.) Marc Eisner leads the week long class you would attend, and even he admits that this is not an opportunity for most... especially if you have a soul.

    Advice to ManagementAdvice

    Retire.

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